Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 644 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  644 reviews

Customer review rating 4.0/5

Karen S. Solo - Confirmed reviews ALL

Lovely hotel with clean comfortable rooms and front desk/ manager very helpful in helping me to arrange a collection of a jacket left in the wardrobe. The only negative was a slightly chaotic breakfast where the toasted and coffee machine were broken and you weren’t informed if this as you were seated, only when you tried to get these items!

Dear Ms S., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our central location, found your room clean and comfortable, and that our front desk team was able to assist you promptly. Your kind words about our team are truly appreciated. We also sincerely thank you for highlighting your breakfast experience. Please accept our apologies for the inconvenience caused by the temporary issues, as well as the lack of communication regarding this at the time. This is certainly not the seamless standard we strive to deliver, and your feedback has been shared with our breakfast team to ensure improvements are made. We very much hope to have the pleasure of welcoming you back again soon for an even more flawless experience. Warm regards, Victoria Beliakova Rooms Division Manager

Customer review rating 2.5/5

Manuel M. Business - Confirmed reviews ALL

I had booked well in advance, though the room was in the lower floor and I was literally looking into the litter boxes. For such a high price tag this was not what I would expect from a Hotel in Oxford.

Dear Mr M., Thank you for taking the time to share your feedback. We are very sorry to hear that your room did not meet your expectations on this occasion. While we always aim to allocate rooms that provide a pleasant and comfortable experience, we regret that the location and outlook of your room were disappointing, particularly given your advance booking. This is certainly not the impression we wish to leave any of our guests with. Your comments have been shared with our management team and we truly appreciate you bringing this to our attention. We do hope you might consider giving us another opportunity to restore your confidence in a future stay. Warm regards, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Simon C. Couples - Confirmed reviews ALL

Great stay and location. The room was a little warm though but could be cooled by opening all the windows.

Dear Mr C., Thank you for your lovely review. We are delighted to hear that you enjoyed your stay and appreciated our excellent location. We also appreciate your feedback regarding the room temperature, your comments are valuable to us as we continuously strive to enhance our guests’ experience. We very much look forward to welcoming you back again soon. Warm regards, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Kevin F. Couples - Confirmed reviews ALL

Modern room,well equipped. Comfortable bed. Very quiet. Reception in and out friendly and efficient.

Dear Kevin, Thank you for the wonderful review of our hotel, we are delighted to know that you enjoyed your stay and hope to see you again very soon. Sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 4.5/5

Anuvinda K. Business - Confirmed reviews ALL

The restaurant staff were friendly especially Kshitij and Anand, served me vegetarian options. Would book this hotel again.

Dear Anuvinda, Thank you for your kind words, it truly means a lot for the team! We are glad that you enjoyed your stay and hope to see you again very soon, Sincerely, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 639 reviews 9.1/10 Location
  • 889 reviews 5.7/10 Room
  • 618 reviews 7.7/10 Service
  • 24 reviews 3.9/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 329 reviews 6.8/10 Breakfast
  • 308 reviews 4.1/10 Cleanliness
  • 304 reviews 3.8/10 Amenities

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