Mercure Maceio Pajucara

My wife and I have been stayed at Mercure Pajuçara on January 2022 for one week. Since the reservation until check-out everything is so outstanding! All of staff is so friendly, attentive. Special thanks to the general manager (Mrs. Thaïs Pradella) and her staff. Rooms are comfortable and pretty clean. Covid-19 safety protocols are extremely followed by all employes and guests. Full continental breakfast is served. Hotel is located in N’a ce neighbourhood where you can find some restaurants and markets. Highly recommended to stay here.

Had booked for initial 2 days but extended another 2 days . Hotel well located across from beachfront and in main strip for restaurants etc . Staff were alll wonderful and could not be more helpful and kind . Breakfast was substantial

Although booked 2 months in advance and paid also in advance at that time, I wasn‘t upgraded due to my accor platin status at all! The hotel fears discussions with the very demanding local clientele and therefore prefers to upset the highest client category of its chain membership giving a very BASIC room. Had a third person (sister of my wife) with us- almost still a child. It seemed to me that all facilities (rollaway bed/sofas) were already used so the staff (my wife is brazilian so the Language barrier could Not be an excuse) preferred to lie an treat us as we were the lowest feed in the food chain for them. I booked with european prices for 7 Nights two months in advance). Perks for platin guest is only a drink voucher for each. None of the other usual amenities, no high speed internet- nothing. The room is okay but far away from the Management pictures online. Beside the congested sink in the bathroom. Just one towel for three and the too hot water- even in cold mode. Breakfast is fairly okay but much to much overcrowded and not prepared for full house! No service at all!! I usually dont complain but this time its too much to bare even for the Most relaxed and forgiving frequent Traveller in the world. The Management should bare in mind that european travellers (Even though brasilian origin) bring Money and work to the country, spend their most valuable time here and are used to better facilities. Michael T.

I spend 4 days intros hotel and in two days had events in front of hotel up to 6 a.m. where was not more possible sleep. Terrible experience. Is not the best place to stay in Maceio, but is a good location. Th breakfast is good and the staff were very kindly.

Room was standard beds and amenities were comfortable and hotel is central to where all is going on in the City and in front of the beach. There are other more expensive hotels as well if you are snob for that kind of temporary stay. Come on people you are not buying the hotel for three nights stay give the hotel a break. Roof top was amazing and they gave us passes to use top gym 50 yards away which was super well equipped. I would def come back to this hotel. Breakfast was 30 raéis which comes to 8,25 dollars and this is much cheaper than anything you can get in US and someone was complaining that it was expensive for Brazil. What are these people’s writing horrible reviews about discontent that they have in their lives. Anyhow I digress hotel is good and location is perfect service is always friendly. I was happy.