Mercure Maceio Pajucara 4 estrelas
Classificação clientes Avis (Classificação ALL) 4.5/5 1.905 comentários
Avenida Dr Antonio Gouveia, numero 627 Pajucara, Alagoas
57030 170 MACEIO
ZUMBI DOS PALMARES A 25 km / 15,54 milhas
Check-in a partir das - Check out até as
O restaurante situa-se no térreo, e é uma boa opção para saborear nosso café da manhã, almoço e Jantar
Apartamentos aconchegantes com uma decoração descontraida e moderna.
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🔝hotel in Maceió 👏🔝
Classificação TripAdvisor 4.0/5
kinostour Couples - Avaliação certificada TripAdvisor
My wife and I have been stayed at Mercure Pajuçara on January 2022 for one week. Since the reservation until check-out everything is so outstanding! All of staff is so friendly, attentive. Special thanks to the general manager (Mrs. Thaïs Pradella) and her staff. Rooms are comfortable and pretty clean. Covid-19 safety protocols are extremely followed by all employes and guests. Full continental breakfast is served. Hotel is located in N’a ce neighbourhood where you can find some restaurants and markets. Highly recommended to stay here.
Prezado Sr. Kino, boa tarde! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-lo em um futuro próximo. Atenciosamente,
Classificação TripAdvisor 5.0/5
Bobever Avaliação certificada TripAdvisor
Had booked for initial 2 days but extended another 2 days . Hotel well located across from beachfront and in main strip for restaurants etc . Staff were alll wonderful and could not be more helpful and kind . Breakfast was substantial
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella General Maneger
Worst Mercure/Accor experience ever
Classificação TripAdvisor 1.0/5
mileage_millionaire Família - Avaliação certificada TripAdvisor
Although booked 2 months in advance and paid also in advance at that time, I wasn‘t upgraded due to my accor platin status at all! The hotel fears discussions with the very demanding local clientele and therefore prefers to upset the highest client category of its chain membership giving a very BASIC room. Had a third person (sister of my wife) with us- almost still a child. It seemed to me that all facilities (rollaway bed/sofas) were already used so the staff (my wife is brazilian so the Language barrier could Not be an excuse) preferred to lie an treat us as we were the lowest feed in the food chain for them. I booked with european prices for 7 Nights two months in advance). Perks for platin guest is only a drink voucher for each. None of the other usual amenities, no high speed internet- nothing. The room is okay but far away from the Management pictures online. Beside the congested sink in the bathroom. Just one towel for three and the too hot water- even in cold mode. Breakfast is fairly okay but much to much overcrowded and not prepared for full house! No service at all!! I usually dont complain but this time its too much to bare even for the Most relaxed and forgiving frequent Traveller in the world. The Management should bare in mind that european travellers (Even though brasilian origin) bring Money and work to the country, spend their most valuable time here and are used to better facilities. Michael T.
Dear Mr. Michael T, good afternoon! Happy 2020!!! Thank you for telling us about your experience at Mercure Maceió Pajuçara. We're sorry we didn't live up to your expectations. At Mercure, we seek to provide a high-level service to each of our customers; so your feedback is very important to us. I would like to point out that the upgrade and voucher of the welcome drink has been granted according to program policy and by you being a special customer, Platinum, but which caused the possibility of remaining in our superior apartment was the reservation of the third guest, where we try to accommodate them in the best possible way as the Mercure Maceio Pajuçara Hotel does not offer apartments for three people. We make an exception for being a special customer and I say that all our guests are valuable and we are very happy to have you with us. With regard to other notes, be sure that we will be taking appropriate measures to deal with the problem and prevent future occurrences. We appreciate you told us your problems and hope you will give us the opportunity to better serve you. Best regards Thais Pardella General Manager
A lot of noise!
Classificação TripAdvisor 3.0/5
auvieira281 Família - Avaliação certificada TripAdvisor
I spend 4 days intros hotel and in two days had events in front of hotel up to 6 a.m. where was not more possible sleep. Terrible experience. Is not the best place to stay in Maceio, but is a good location. Th breakfast is good and the staff were very kindly.
Dear Mr. Agusto, good morning! Thank you for telling us about your experience at Mercure Maceió Pajuçara. We are very sorry for the noise caused by an external event. I would like to highlight that it was a one-off event. At Mercure, we strive to provide a high level of service to each of our clients; so your feedback is very important to us. Thank you for telling us about your problems and we hope you will give us the opportunity to serve you in the near future. Regards, Thais Pradella General manager
Good all around
Classificação TripAdvisor 5.0/5
MehmetPekerol Couples - Avaliação certificada TripAdvisor
Room was standard beds and amenities were comfortable and hotel is central to where all is going on in the City and in front of the beach. There are other more expensive hotels as well if you are snob for that kind of temporary stay. Come on people you are not buying the hotel for three nights stay give the hotel a break. Roof top was amazing and they gave us passes to use top gym 50 yards away which was super well equipped. I would def come back to this hotel. Breakfast was 30 raéis which comes to 8,25 dollars and this is much cheaper than anything you can get in US and someone was complaining that it was expensive for Brazil. What are these people’s writing horrible reviews about discontent that they have in their lives. Anyhow I digress hotel is good and location is perfect service is always friendly. I was happy.
Dear Mr. MehmetPekerol good afternoon Thanks for the rating and feedback. We hope to return to the future. Regards,
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