ibis Singapore on Bencoolen

ibis Singapore on Bencoolen 3 stars

Customer review rating (ALL Rating) 4.3/5 135 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room,FREE WIFI and use of Bamboo Bicycle, Loan of EZ-Link Transport Card

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

  • FORTUNE CENTER:  56/980 FORTUNE CENTER

  • OPP BURLINGTON SQUARE:  147/166/857/980

  • OPP. BURLINGTON SQUARE:  56/64/65/131/139

  • OPP. BURLINGTON SQUARE.:  NR6 Rochor

  • BRAS BASAH:  CIRCLE LINE BRAS BASAH

  • BUGIS:  EAST-WEST LINE BUGIS

  • DHOBY GHAUT:  DHOBY GHAUT

  • DHOBY GHAUT I:  NORTH-SOUTH LINE DHOBY GHAUT

  • By plane

    Changi International Airport At 17km / 10.56 miles

  • By train

    BUGIS MRT STATION At 0.1km / 0.06 miles

GPS:1.301222, 103.852673

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper. All rooms in our 3-star economy hotel are 18sqm and equipped with high-speed WiFi, coffee and tea making facility, colour TV, business desk and chair.

Our guest reviews

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  135 reviews

TripAdvisor Rating  4.0/5  7,337 reviews

Good stay

Customer review rating 5.0/5

Sherly Business - Confirmed reviews ALL

The property is well maintained, the ataff is friendly amd the location is excellent

Customer review rating 4.5/5

Globe S. Couples - Confirmed reviews ALL

Good location, friendly staff & a helpful manager. Room a bit small but purposeful. Overall affordable good stay.

Good location, helpful staff

Customer review rating 5.0/5

Anon Solo - Confirmed reviews ALL

This was my second stay. I was warmly welcomed with a fruit basket. Staff was very helpful with my questions (finding a tailor etc) and packing/storage of luggage on the last day.

convenient stay

Customer review rating 4.5/5

Zan Solo - Confirmed reviews ALL

The room was clean, great service and love that they give bottled water to be returned for placement instead of plastic bottles

Well located

Customer review rating 4.0/5

Scl Couples - Confirmed reviews ALL

Satisfied

Dear Sheau Chang L., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Good stay.

Customer review rating 4.0/5

My C. Families - Confirmed reviews ALL

Good location and very near to malls and eatery places. The beds are very comfortable save that there is an unpleasant odour in one of my rooms that I booked. I am very satisfied with the toilet! Super clean and the ventilation system is real good! Anyhow, I will stay again next time!

Dear mun yi c., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Very nice and accommodating staff :)

Customer review rating 5.0/5

Khae Couples - Confirmed reviews ALL

They all deliver an extra mile customer service

Dear Chardilene Khae S., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Great service as usual

Customer review rating 5.0/5

Lv Solo - Confirmed reviews ALL

Neat, hotel room pleasantly clean and great attention by all the staff

Dear Leon V., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Not as good as it used to be

Customer review rating 2.0/5

Sally M. Solo - Confirmed reviews ALL

Had lunch there and the chicken & french fries were over cooked. Room service was not cleaned each day and the towels were not changed daily. Lack of toilet rolls.

Dear Sally M., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have reminded the team to ensure that we clearly communicate to all guests as we check in that room cleaning is on request as part of our COVID-19 ALLSafe cleaning protocols. This is designed to minimise the exposure to your room and our staff. Though we still provide daily cleaning on request for those that are happy for us to enter the room. My sincere apology for this error. My apology also about your chicken, I have shared your review with my Head Chef. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Lane General Manager

Good Stay

Customer review rating 4.5/5

L. J. N. Families - Confirmed reviews ALL

Room facilities is good . room size also big enough

Dear Jiew N. L., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Favorite hotel

Customer review rating 4.5/5

Shuilian Friends - Confirmed reviews ALL

I am always stay in ibis when i come to sg. And this hotel always be my fav place. I love the staff services Strategic hotel for me cos near for bus shuttle

Dear Herawati C., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Well maintained hotel in Strategic Location

Customer review rating 4.5/5

Gani Couples - Confirmed reviews ALL

We had known this hotel since our children studied in Singapore more than 12 year ago; beyond our expectation the hotel still well maintain although all hospitality industry facing very hard situation during Covid Pandemi. Highly appreciation to all of staff. Although the room is little bit tiny but is worthed because of the strategic location; cleaness and helpfull staff.

Dear Gani W., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sri Herdayu Asst Front Office Manager

Excellent customer service

TripAdvisor rating 5.0/5

LVVal Business - TripAdvisor review

I had an extremely pleasant stay at the hotel and I received the most outstanding service from all staff that I had the opportunity to interact. I would like to give special thanks to the lady that cleaned my room, her name is Lee, she was always with a smile and friendly, the cleaning was always spotless and since I was working from the room she was always concern to do it fast for not interrupting, she is a very nice young lady. The duty night manager Mr Kishaant, hats off to him because unfortunately I had to shorten my stay due to family issues and he helped me processing the cancellation and the additional reservation I needed for one day, he gave me extraordinary support on this matter, very patient and without putting any excuses or reasons why not, I was very pleased with his attention. There was also a young lady at the reception the evening of the 1st March that always remembered my name, I took her name but unfortunately I forgot it, would be nice to know it though; it was pleasant to know she remembered me, she made me smile every time. The woman that served my breakfast was also very serviceable, I am sorry I did not get her name. And last for not least, Ms Esther Teo that helped me get a second mini fridge for my room, I didn't have the opportunity to thank her, I saw her while I was having breakfast the last day but she was kind of in a rush so I could not talk to her, but the fact that I was able to get the mini fridge to store the items I needed to have chilled helped me a lot during my stay, so thank you very, very much! This was an outstanding service!

Dear LVVal, Thank you for your delightful feedback. It is always a pleasure to receive positive feedback. We have shared your compliments for Lee, Kishaant, Esther and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to your next arrival. Sincerely, William Thai Front Office Manager

Great place/location

TripAdvisor rating 5.0/5

jdangus95 TripAdvisor review

Stayed a week at Ibis Bencoolen. great place, service, location. Lovely bed - large queen - very comfortable. Had hanging space, shelves, iron, ironing board, hair dryer. excellent bathroom - hot water. Great brekky/service - all the variety you can imagine - incl teryaki chicken for brekky!! - No we couldnt!! WOW. Also special omlette chef - very special. Also Indian, Japanese, Asian as well as traditional eggs/bacon, baked beans, tomato, hash brown, pancakes, pastries, etc, fruit, teas/coffee, milo. Only downside was, we - coming from a warm place - had trouble adjusting to the cold of the hotel - and many other places in Singapore. Recommend you have something warm to wear!! We did take advatage of an ACCOR special deal - 30% off incl buffet brekky. Within 10 minute walk of about 4 MRT stations and bus service right at the door. We took the large 3 pin power adaptor, which is fine, except for shavers in the bathroom - need what is, I think, the european 2 pin plug adaptor.

Dear Jdangus95, Thank you for your detailed review. I'm really happy to hear that the positive comments for the hotel. We can't wait to warmly welcome you again soon, hopefully in the near future. Sincerely, David Lane General Manager

Birthday Vacation

TripAdvisor rating 5.0/5

Feranie TripAdvisor review

Best service ever!! I stay with my friends on my birthday and the hotel staff gave a surprise gift. The room is clean, not big but still okay. The bathroom: clean and need more toiletries. Need to upgrade the refrigerator, not cold at all. Nearby Area: you can find minimarket 7/11 beside Hotel, across the road have small restaurant that open till midnight and Korean Supermarket. Walk few minutes you will find Albert Court food court, best place to find having breakfast or lunch. All the minus paid because of good service... Thank you Ibis Bencoolen, especially for Heme, Farah and Durges

Dear Feranie, Happy Belated Birthday! We are indeed pleased to hear that you had a memorable experience here at ibis Singapore on Bencoolen, in particularly with the warm hospitality Heme, Farah and Durges have extended. The hotel's central location and its convenience to the train station are what we hear all the time, I am glad it had served you well too! Thank you for sharing your experience with us and we are so looking forward to have you and your wife back to celebrate the next special occasion! Sincerely, David Lane General Manager

nice stay as usual

TripAdvisor rating 4.0/5

anngiesoo Business - TripAdvisor review

good in general, room is clean, but no slipper in room and no regular maintenance on shower head, some room with good shower head but some not. Access to gym & minibar is subjected to change, not like last time, Gold member is entitled by default.

Dear anngiesoo, Thank you for taking the time to review your stay experience with us. Please allow me to share that slippers are provided to guests upon request. This is part of our green initiative so as to reduce the waste of plastic. Nevertheless, do add in a note upon your reservation and we will have them arranged for you before arrival. No issues there. I do apologise we weren't able to fulfil this at this time. We look forward to your next stay with us and hope to serve you better then. Sincerely, David Lane General Manager

Lack of face towels

TripAdvisor rating 4.0/5

adele2208 TripAdvisor review

I have stayed at IBIS Bencoolen many times. This time, I notice that there were no small towels in the toilet of the rooms anymore. I feel that the face towels come in needy for occupants. Anyway, hotel staff were all very well mannered.

Dear adele2208, Thank you for bringing this to our attention. I've highlighted this to my Housekeeping in-charge. Please rest assured that the team you will be more attentive during turn down service so that all your amenities are in place. I'd also like to personally thank you for supporting our property up until now and look forward to seeing you again soon. Sincerely, David Lane General Manager

Convenient Stay

TripAdvisor rating 5.0/5

Caroline H TripAdvisor review

The hotel is in a great location - close to transport, shopping and food precincts. The rooms are a good size, clean and beds are super comfortable. Good wifi service and the staff are really helpful. We really enjoyed our stay.

Dear Caroline, Thank you for your five stars! Seems like everything went well during your stay with us. So happy to hear that we were able to make your experience a great one. We look forward to doing the same the next time you visit ibis Singapore on Bencoolen. Sincerely, David Lane General Manager

Location's pretty convenient

TripAdvisor rating 4.0/5

walaipornkongana2020 Business - TripAdvisor review

Good hotel actually. easy to access, good location Clean room I love the laundry set / (iron/ironing board) provided in the room. Breakfast quite nice and very various kind of food Staff are all helpful

Dear walaipornkongana2020, Thank you for reviewing our property. Looks like you had a fantastic stay here at ibis Singapore on Bencoolen! So please to hear that all went well and your kind comments will be shared with the rest of the team. We hope to see you again soon. Sincerely, David Lane General Manager

Ideally located

TripAdvisor rating 4.0/5

MJH46 Friends getaway - TripAdvisor review

Friendly, helpful staff. Taxis easily accessible at the hotel. Central location, walking distance to fabulous malls. A cash exchange machine in the lobby which was very useful. A 7/11 shop right next door.

Dear MJH46, Thank you for your kind words. Seems like you had a fantastic stay with us and the hotel met all your travel needs. We hope to welcome you again soon! Sincerely, David Lane General Manager

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