Novotel Lampung Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 5,062 reviews

ALLSAFE approved hotel

Information message

Novotel Lampung
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+ 26 Services

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226 bandar lampung
indonesia

Fax: (+62)721/479797

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS:-5.441279, 105.288881

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570

  • Maximum capacity: 1600 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,062 reviews

TripAdvisor Rating 4.5/5

996 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Anonymous Business - 25/11/2021 Confirmed reviews ALL

Novotel Lampung is the best hotel in town.

Dear Reza, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Rizki Families - 25/11/2021 Confirmed reviews ALL

enjoy your stay

Dear Rizki, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Kris Families - 24/11/2021 Confirmed reviews ALL

great day in here, all the staff were very good

Dear Kris, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

No more stay at novotel lampung

Customer review rating 2.5/5

Maria Families - 23/11/2021 Confirmed reviews ALL

Stayed for 3D2N, it was not satisfy enough. there was only 1 access card/room. The lift was terrified and really shaking once we go up/down.

Customer review rating 5.0/5

Anonymous Families - 20/11/2021 Confirmed reviews ALL

happy nice stay

Dear mh, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Afandi Business - 15/11/2021 Confirmed reviews ALL

nice stay

Dear Adandi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Ningsih Families - 15/11/2021 Confirmed reviews ALL

Overall it's good to stay

Dear Ningsih, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

All good

Customer review rating 4.0/5

Anonymous Families - 14/11/2021 Confirmed reviews ALL

All good

Dear Agnes, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

all good

Dear Carol, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Iskandar Couples - 14/11/2021 Confirmed reviews ALL

the staff are very helpful

Dear Iskandar, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Putri Friends - 06/11/2021 Confirmed reviews ALL

Overall it's good

Dear Putri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Families - 06/11/2021 Confirmed reviews ALL

nice stay

Dear gnirwana, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

good stay

Customer review rating 4.0/5

Ferry Families - 02/11/2021 Confirmed reviews ALL

Good location and view but receptionist less friendly and less response when call from room.

Dear Ferry, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 4.0/5

Anonymous Families - 31/10/2021 Confirmed reviews ALL

Overall it's good to stay. But The carpet in the room seems a little bit dirty.

Dear Tifa, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good located

Customer review rating 4.0/5

Anggun Business - 30/10/2021 Confirmed reviews ALL

Comfortable

Dear Anggun, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anonymous Families - 29/10/2021 Confirmed reviews ALL

nothind bad all okay

Dear Saqfii, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Amir Families - 28/10/2021 Confirmed reviews ALL

big and spacious roon

Dear Amir, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.
Customer review rating 5.0/5

Anna Families - 27/10/2021 Confirmed reviews ALL

overall good

Dear Anna, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Good View

Customer review rating 4.0/5

Harry Families - 27/10/2021 Confirmed reviews ALL

Good view, variety of food

Dear Harry, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. Thank you and Have an awesome day. Best Regards, Samian Rais, General Manager.

Inconvenience stay

TripAdvisor rating 1.0/5

Patric01-Richard Business - 09/03/2021 TripAdvisor review

This Hotel provides bad impression on Novotel and Accor: - Air conditioning not working consistently, I woke up because the room was little bit stuffy.. - Rain shower not working, it’s leaking so must use hand shower to bathe which is very inconvenience, water pressure is also very low - Trapped in elevator due to electricity blackout, which according to the staffs apparently happening regularly - Poor health protocols at the restaurant, breakfast is served in full buffet style where guests (many not wearing masks properly) get their own foods by themselves. Don’t Novotel understand that buffet foods must only be served by the restaurant employees only during this pandemic situation? - Fridge was locked? Must call and ask staffs to ‘unlock’ it before can use it... and it’s not even cold! - Wifi connection is unstable, get disconnected often and slow internet speed...

Dear Patcric01-Richard Thank you for taking the time to share your experience with us. We are deeply concerned and we wish to express my most sincere apologize for the inconveniences you have encountered during your stay with us. Please rest assure, our passionate team strive to ensure only the best possible stay for our valued guests so when we read about our valued guests not enjoying their stay with us, it makes us take immediate action. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. Thank you again for your time in writing this feedback and I hope to hear from you soon. Sincere regards, Rulvastina Randy General Manager

Our most recent 20 reviews

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