Mercure Hotel Regensburg 4 stars

Customer review rating 4.6/5 1,170 reviews

Mercure Hotel Regensburg
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Hotel extras

  • 120 free car parks, excellent transport links

  • Individual room breakfast & a la carte breakfast in the restaurant

  • New 43" Smart TV's and reliable & fast WiFi for free

  • Varied room service offer

  • 13 AC meeting rooms with modern equipment and space for plenty of distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf
  • Bicycles rental (Nearby)Paying
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Regensburg

Grunewaldstr 16
93053
regensburg
germany

Tel: +4994178820

Fax: (+49)941/7882230

Check-in from 15h00

Check out up to 12h00

  • CENTRAL STATION :  2 a/b Alberstrasse

  • By plane

    MUNICH At 102km / 63.39 miles

  • By train

    STATION REGENSBURG At 4km / 2.49 miles

GPS :48.997478, 12.131251

Our accommodations

At the 4-star Mercure Hotel Regensburg you can choose between Standard Rooms, Privilege Rooms with luxury facilities, and spacious Suites. WIFI is available in all 159 rooms. Two children aged up to 12 may stay in their parents' room free of charge. Your pet is also welcome (for a charge of EUR 10/stay).

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Superior Room with French bed

  • Max. number of persons: 1
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

RESTAURANT ESSZIMMER

Type of cuisine: International

Regional, fresh and refined: Our cozy dining room offers you a varied menu, accompanied by one of our first-class Grands Vins Mercure wines. We look forward to welcoming you Monday to Saturday, 6pm to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTELBAR

Non contractual photo

Relax with a refreshing Thurn & Taxis beer or a fruity cocktail while you enjoy snacks or tapas. Whenever possible we also entertain you with live sports such as Champions League matches or boxing.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 370

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Regensburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,170 reviews

tripadvisor

TripAdvisor Rating 4.0/5

926 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Stay was ok

TripAdvisor rating 4.0/5

johnyutuyvnb Business - 15/07/2020 TripAdvisor review

My stay was ok. However the restaurant is not at the standard of what I had in other Mecture hotels in France for example. I also feel that the noise insulation was not enough. The breakfast was a bit light but I imagine this is because of covid-19 restrictions and I did not want to ask for more. The area is convenient but without any "touristic" interest.

suffocated Room

Customer review rating 4.6/5

Harish Business - 04/03/2020 Confirmed reviews ALL

suffocated room as AC failed.

Dear Harish, we are very sorry that on the day of your stay the air conditioning did not work properly. We hope to see you again soon at the Mercure Hotel Regensbug. Your guest relation manager

VERY NICE WELCOME WITH SAUNA AND HAMMAM

Customer review rating 4.6/5

C. Business - 20/02/2020 Confirmed reviews ALL

Enjoyed the perfect welcome and relax time in Sauna and Hamamm. Good to relax after works

Dear Mr C., we very much appreciate your comments regarding your stay at the Mercure Hotel Regensburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Guest Relation Manager

For the fourth time already, wonderful

TripAdvisor rating 4.0/5

Ivana A Family - 08/01/2020 TripAdvisor review

I belive this was the fourth time we spent the night at this hotel on our trip back home from Croatia to the Netherlands. Every time we had a great experience. The whole hotel is clean, the staff is friendly and helpful. The rooms are spacious and comfortable with all facilities we need. There is a coffee machine that makes tea as well. For our baby we needed to boil water, a kettle was arranged by the reception desk within 1 minute. By our booking we requested a baby bed. We haven't received just a camping bed for the baby, but a real crib, a changing mat, big towel and even a diaper/nappy bucket. In the summer we used air conditioning that worked well. In the winter the heating was working too well, but you can turn it lower at the radiator button. It's also nice that you can open the windows for some fresh air. Two times we had dinner in the restaurant whitch was good. The staff of the restaurant was also friendly. We olways book including breakfast, because the breakfast is just great. Only 2 things I have to mantion, but that don't have any negative influence on my stay at the hotel. - when making a reservation, you can only choose for suites if you enter you are traveling with children. This while 2 children up to I belive 12 or 14 years are free of charge when staying in the same room as the parents. I solved this by booking for just 2 adults and mentioned in the requests area that we are traveling with 2 children. I requested a baby bed and an extra pillow. It would be nice if you could choose between all rooms while making the reservation for 2 adults and 2 kids. - after I made the reservation, I got a confirmation, but no confirmation about my requests. All my requests ware granted, but it would be nice to know in advance.

Dear Ivana, thank you very much for taking the time to rate your last visit to the Mercure Hotel Regensburg. We are pleased that we were able to inspire you with our service. We hope to see you again soon. Your guest relation manager
Customer review rating 4.6/5

Konrad H. Business - 22/11/2019 Confirmed reviews ALL

Rooms are clean. First I got a room in which was smoked. Then another room. Menu in the restaurant has small selection.

Dear Konrad H., thank you for your feedback about your stay in our house. I regret that we could not convince in the restaurant. I will consult with all departments and discuss their points here during training sessions. We hope to win you a future stay as a fan of the Mercure Hotel Regensburg. Your Guest Relation Manager

Great hotel

TripAdvisor rating 4.0/5

799eric Couples - 23/09/2019 TripAdvisor review

It is always a pleasure to stay here as the staff are so welcoming and helpful and the rooms are clean and comfortable. My only complaints are the lack of disabled parking outside the hotel - the nearest space is in a car park 200 metres down the street - and the restaurant menu which has been greatly reduced both in choice and portion size (The lasagne is even served without pasta so is not at all filling).

Dear Guest, thank you for your rating and the words of praise. But also thank you for your comments. I have already been able to talk to the department about your feedback and we will discuss it in our trainings. We hope to see you soon at the Mercure Hotel Regensburg. Your Guest Relation Manager

Gym way too hot

Customer review rating 4.6/5

**sb** Business - 30/08/2019 Confirmed reviews ALL

Overall again a pleasant stay. I have noticed improved quality of the some of the items I had touched upon in my last review (freshness of fruit salad). But I have noticed also over my last couple of stays that the AC in the gym is either not set up properly or not working. Even at 5am in the mornings it is unpleasantly warm in the gym with no ventilation at all giving the impression of working out in a tropical environment. It would be great if the room temp in the gym could be set at a reasonable temp and if some ventilation (pedestal fan in front of the treadmill) could be provided.

Dear Guest, thank you for taking the time to tell us what you think about your stay with us. While we regret that you were not 100% satisfied, your assessment helps us learn and improve. We would be very happy if you would give us the chance to regain your confidence during your next stay with us. Your Guest Relation Manager

High quality and ver, very nice hotel

Customer review rating 4.6/5

Alexander Families - 26/08/2019 Confirmed reviews ALL

In this hotel one really feels like at home.

Dear Alexander, thank you for your positive rating. We are pleased that your stay at Mercure Hotel Regensburg has been satisfactory and we have been able to convince you of our service. Already today we look forward to your next visit with us. Your Guest Relation Manager

First night

Customer review rating 4.6/5

Sally Couples - 22/08/2019 Confirmed reviews ALL

This hotel is our first night if our holidays 800 + from home, lovely comfy bed, food is expensive in the restaurant, but after that drive we just need it.

Dear Sally, we are very happy about your rating. And hope to welcome you back soon. Your Guest Relation Manager

Great hotel, great location!

Customer review rating 4.6/5

Pedro Business - 13/08/2019 Confirmed reviews ALL

great hotel with free parking; very close to the highway. Was upgraded to the Privilege Suite as a Gold-card holder! enjoyed the sumptuous breakfast with eggs made to your liking, and other fresh and healthy options. Thanks a lot, will definitely return!

Dear Pedro, thank you very much for taking the time to rate your last visit with us at the Mercure Hotel Regensburg. We are pleased that we were able to inspire you with our service. We hope to see you again soon. Your Guest Relation Manager
Customer review rating 4.6/5

Fp Business - 07/08/2019 Confirmed reviews ALL

All 10+ including people at reception or at the restaurant.

Dear Gust, we are very happy about yours Rating. And hope to welcome you back soon. Your Guest Relation Manager

Simply excellent

Customer review rating 4.6/5

E. G. Families - 05/08/2019 Confirmed reviews ALL

Excellent hotel with very nice rooms and staff is very welcoming.

Dear E. G., we are very happy about your rating. And hope to welcome you back soon. Your Guest Relation Manager

Perfect

Customer review rating 4.6/5

Zsolt Families - 31/07/2019 Confirmed reviews ALL

Always very friendly staff and the rooms are very clean! Never had any problem! The breakfast is 5*! Thank you again! See you next year!

Dear Guest, thank you for your review after your stay with us. We are very pleased that everything was to your satisfaction and you noticed our extensive breakfast buffet. We hope to see you soon at the Mercure Hotel Regensburg. Your Guest Relation Manager

friendly as always

Customer review rating 4.6/5

Alea Business - 26/07/2019 Confirmed reviews ALL

As I am staying quite frequently at the Mercure Regensburg the staff already knows me by name and I always feel welcome. The breakfast offers a wide variety and is in general really good. On some days the fruit salad looks soggy and as if it's the remains of the last two days and the bacon is unfortunalty most times greasy and not really crispy as I prefer it. But that's the only thing that I can think of to improve here. The only real pain points I am experiencing on a regular basis is the poor WiFi quality in the rooms (slow connection, low signal were you need it most when trying to get some work done from your room - desk) and the very low water pressure in the shower which is making me consider choosing another hotel for my next stay almost everytime I stay.

Dear Guest, thank you for your rating and the words of praise. But also thank you for your comment. I have already been able to talk to the department about your feedback and we will discuss it in our trainings. We hope to see you soon at the Mercure Hotel Regensburg. Your Guest Relation Manager

Comfortabel

Customer review rating 4.6/5

Paul Families - 05/07/2019 Confirmed reviews ALL

Prima

Dear Paul, thank you very much for taking the time to rate your last visit with us at the Mercure Hotel Regensburg. We are pleased that we were able to inspire you with our service. We hope to see you again soon. Your Guest Relation Manager

Clean, good breakfast and nice staff

Customer review rating 4.6/5

P. D. Business - 01/07/2019 Confirmed reviews ALL

I've stayed 3 nights, breakfast is good, SPA is nice.

Dear D. P., we very much appreciate your comments regarding your stay at the Mercure Hotel Regensburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Guest Relation Manager

Great Hotel!

Customer review rating 4.6/5

Julien O. Business - 28/06/2019 Confirmed reviews ALL

Super. I was given a very comfortable room. Thanks!

Dear Julien O., we very much appreciate your comments regarding your stay at the Mercure Hotel Regensburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Guest Relation Manager

Very nice for business trip

Customer review rating 4.6/5

Marius Business - 26/06/2019 Confirmed reviews ALL

nice room quiet area good public transport to/from centre

Dear Marius, we are very happy about your rating. And hope to welcome you back soon. Your Guest Relation Manager

Lovely hotel but the restaurant is having problems

TripAdvisor rating 4.0/5

Destination617513 Business - 25/06/2019 TripAdvisor review

Ths was our 23rd stay at this hotel over a period of several years. During this period we have never had to complain because we have always been very happy with our stay. The staff have always been helpful and pleasant and the quality of food in the restaurant has always been good. However on our latest stay we found the food in the restaurant below standard and the lady who served us not only unhelpful but argumentative and rude. I ordered the Veal with potato and cucumber salad. When it arrived i saw no cucumber just potato so i enquired about the cucumber salad. The lady who seved me who i think was the manager then pointed at my plate with her finger and said "There it is i can see it" Looking very carefully at my food i just made out 2 tiny pieces of cucumber. I politely pointed out that whenever i had eaten in this restaurant before that the cucumber salad had always been on a separate dish and that the word salad in my opinion means a cold dish and not mixed in with hot potato to which she replied "This is the way my customers like it". She did eventually offer me a separate cucumber salad which i accepted. I would also like to point out that my wife and i had driven from Budapest that day and were tired also that we were the only customers in the restaurant and we sat down at 7.30 pm. So there is no excuse that it was busy or that we were late.This attitude cannot be acceptable to anyone. As a result we will be looking elsewhere to stay in the future and we suggest you see that this member of staff is properly trained. The rest of the staff were all very pleasant and helpful as always. Our stay was one night on 20th June.

Dear Guest, thank you for taking the time to tell us what you think about your stay with us. While we regret that you were not 100% satisfied, your assessment helps us learn and improve. We would be very happy if you would give us the chance to regain your confidence during your next stay with us. Your Guest Relation Manager
Customer review rating 4.6/5

Tarik I. Business - 28/05/2019 Confirmed reviews ALL

Communication, rooms, location, parking - everything was perfect.

Dear Tarik I. thank you very much for taking the time to rate your last visit with us at the Mercure Hotel Regensburg. We are pleased that we were able to inspire you with our service. We hope to see you again soon. Your Guest Relation Manager
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