The Francis is comfortable nice bar area and lounge restaurant very good

Overall happy with our 2 night stay but a few tweaks and it could be better. 1. The corridor door closers should be adjusted better and checked regularly. They are supposed to keep it quiet when people pass through but they allowed the door to slam. 2. Breakfast had a Ala Carte menu and therefore being told when ordering the cooked breakfast I was told to "use the buffet" so instead of a fresh cooked a la carte breakfast I had the food kept warm in Bain Marie's which is not what I would want. Now finish on the good points. 1. Location is spot on. Right in the centre of everything you would want, 2. Staff were very helpful. We had to change rooms as the heater fan was noisy (like helicopter) and although the replacement room was not acceptable (smaller bed) the staff did eventually get us moved. 3. The décor is great and gives a classy feel. Overall I would consider this hotel again but at £325 per night, I would definitely consider other options before making a choice.

The good: Location is very central, good beds and pillows, excellent standard of decor, good shower, room size was good for a "superior" room. Cooked breakfast was well prepared and of a better standard than many similar hotels manage to achieve. Could be improved: service - both in the rooms and at the bar downstairs. Overall - whilst being well placed, I expect better service than I received for the money paid.

We had a lovely time, being placed next door to each other (as requested) in a secluded corridor. Rooms were fine (as advertised, clean, well equiped) although my blinds needed attention and there was a constant hum from the air-conditioning unit (not enough to disturb my sleep or interrupt the TV). Otherwise there was very little noise disturbance (eg talking/kitchen/etc). Parking was brilliant as we got a space overnight and were entitled to use it during the following day. Bar was pleasant. Buffet breakfast is always difficult so it's bad timing that my egg was solid & the rest lukewarm but it was strange that there was no toast/fried bread. Continental was good, especially the croissants. Location is brilliant - we could drop off shopping and go back out again as everything was so close. Staff were friendly & helpful without being in-your-face

Brilliant customer service great room

It was disappointing that we booked an Advance Saver Rate some months previously - and yet it would have been cheaper to actually book in the week we visited. I emailed to highlight this fact before we arrived and never got a response. I also emailed to ask advice about parking - again never got a response. The windows in the bedroom as we entered were full of cobwebs which was unbelievable. Room 109. Strange layout re the toilet/shower whereby you have to sidle in at the side of the toilet to enter the shower.

3 problems: 1 - the room was freezing when checked in. The heater kept starting & stopping throughout the night, resulting in the room not staying warm. 2 - there was a large bottle recycling bin outside. Whenever hotel staff threw empty bottles into the bin, it made a huge noise - middle of the night & early morning - waking me up! 3 - the bed was not well made.

We had a lovely break. Lovely room, great friendly but professional staff.

As always excellent service with very helpful and friendly staff!

Love staying at the Francis, took some friends with us for thier 1st stay in Bath. We all had a great time

From arrival to checkout everything was smooth, and staff were amazing. Well located. Only complaint would be the lifts were not working but the staff helped with luggage!

It was a delightful week at the Francis. Impeccable staff and cleanliness. All within a few steps from all the Bath attractions we wanted to visit. The room was warm, quiet and clean. I will be back at the Francis for my next trip to Bath.

Great hotel, clean and comfortable. Nice décor and friendly and supportive staff. I would give the hotel a 5 if it wasn’t for the breakfast which is a real disappointment. Beautiful setting however the quality is that of a much cheaper b&b.

We were allocated room 216 on our arrival…a tiny room with the double bed against the wall which for 2 older adults one of which has mobility issues wasn’t ideal. So we asked to be moved explained the issues and were given room 8 which was ideal….Olivia was extremely helpful she helped with our luggage and took time to make sure the room was satisfactory….thank you Olivia.

LOVED the location! Quiet spot yet just minutes away from the Pump Room, the Abbey, restaurants & shops. The hotel has so much history & beautifully decorated. The room we stayed was not huge but enough room for two.