Francis Hotel Bath - MGallery 4 stars

Customer review rating (ALL Rating) 4.5/5 10,007 reviews

ALLSAFE approved hotel

Francis Hotel Bath - MGallery
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH bath
united kingdom

Fax: (+44)1225/319715

Check-in from 15h00

Check out up to 11h00

  • NATIONAL EXPRESS:  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS:51.383003, -2.363429

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Boho Marché

Whether you're ready for a lazy brunch, spice up your lunch, or make dinner a real occasion, Boho Marché restaurant, bar and lounge packs a culinary punch with oodles of design flair. Breakfast is served and an all-day menu and cocktails 12-9 pm.

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 132

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,007 reviews

TripAdvisor Rating 4.5/5

3,200 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well situated hotel

Customer review rating 4.0/5

Lesley W. Friends - 04/12/2021 Confirmed reviews ALL

A pre Christmas trip to Bath to discover the city

Enjoyable visit to Bath

Customer review rating 4.0/5

D J. Couples - 03/12/2021 Confirmed reviews ALL

We booked a feature room at short notice. The room was large and quite stylish, however it lacked several things and attention to detail that I would have expected in MGallery 4 star hotel e.g.the kettle was too tall to fit under the tap in the bathroom and had to be filled using a glass, poor lighting in the bathroom with no make-up mirror, no tissues, cotton wool etc. As there was no bath and only a shower, a shower cap would have been welcome. I would have expected the windows to have been double glazed and as our room was on the front of the hotel it was exceptionally noisy throughout the night. There was very limited storage space, apart from the limited hanging space (due to the fridge in the wardrobe) there were only 2 shelves, no chest of drawers just 2 shallow desk drawers. On a positive note the staff were exceptionally pleasant and friendly, we had a great dinner in the restaurant with superb service but the breakfast buffet was disappointing and nobody seemed to be in charge when croissants etc ran out!

Excellent location

Customer review rating 4.0/5

W S. Couples - 03/12/2021 Confirmed reviews ALL

We have stayed on numerous occasions but on this occasion ,for the first time ,had a room affected by traffic noise.

Nice to be back

Customer review rating 4.0/5

Linda G. Couples - 03/12/2021 Confirmed reviews ALL

We have been to the Francis Hotel in Bath 3 years running, hotel never dissapoints

Great location with parking

Customer review rating 5.0/5

Graham M. Families - 01/12/2021 Confirmed reviews ALL

Clean room and very friendly and accommodating staff

When in Bath we always stay at the Francis been coming for years

Customer review rating 5.0/5

Sue M. Friends - 01/12/2021 Confirmed reviews ALL

The Francis is comfortable nice bar area and lounge restaurant very good

Expensive but god location

Customer review rating 3.5/5

Mark Couples - 29/11/2021 Confirmed reviews ALL

Overall happy with our 2 night stay but a few tweaks and it could be better. 1. The corridor door closers should be adjusted better and checked regularly. They are supposed to keep it quiet when people pass through but they allowed the door to slam. 2. Breakfast had a Ala Carte menu and therefore being told when ordering the cooked breakfast I was told to "use the buffet" so instead of a fresh cooked a la carte breakfast I had the food kept warm in Bain Marie's which is not what I would want. Now finish on the good points. 1. Location is spot on. Right in the centre of everything you would want, 2. Staff were very helpful. We had to change rooms as the heater fan was noisy (like helicopter) and although the replacement room was not acceptable (smaller bed) the staff did eventually get us moved. 3. The décor is great and gives a classy feel. Overall I would consider this hotel again but at £325 per night, I would definitely consider other options before making a choice.

well located, nice decor, but service should be better.

Customer review rating 3.0/5

Jason Couples - 29/11/2021 Confirmed reviews ALL

The good: Location is very central, good beds and pillows, excellent standard of decor, good shower, room size was good for a "superior" room. Cooked breakfast was well prepared and of a better standard than many similar hotels manage to achieve. Could be improved: service - both in the rooms and at the bar downstairs. Overall - whilst being well placed, I expect better service than I received for the money paid.

Lovely overnight with daughter

Customer review rating 4.0/5

Frances Families - 28/11/2021 Confirmed reviews ALL

We had a lovely time, being placed next door to each other (as requested) in a secluded corridor. Rooms were fine (as advertised, clean, well equiped) although my blinds needed attention and there was a constant hum from the air-conditioning unit (not enough to disturb my sleep or interrupt the TV). Otherwise there was very little noise disturbance (eg talking/kitchen/etc). Parking was brilliant as we got a space overnight and were entitled to use it during the following day. Bar was pleasant. Buffet breakfast is always difficult so it's bad timing that my egg was solid & the rest lukewarm but it was strange that there was no toast/fried bread. Continental was good, especially the croissants. Location is brilliant - we could drop off shopping and go back out again as everything was so close. Staff were friendly & helpful without being in-your-face

Excellent customer service

Customer review rating 5.0/5

Karen W. Families - 27/11/2021 Confirmed reviews ALL

Brilliant customer service great room

Good city centre location

Customer review rating 3.5/5

Michelle M. Couples - 27/11/2021 Confirmed reviews ALL

It was disappointing that we booked an Advance Saver Rate some months previously - and yet it would have been cheaper to actually book in the week we visited. I emailed to highlight this fact before we arrived and never got a response. I also emailed to ask advice about parking - again never got a response. The windows in the bedroom as we entered were full of cobwebs which was unbelievable. Room 109. Strange layout re the toilet/shower whereby you have to sidle in at the side of the toilet to enter the shower.

Room too cold. Noisy. Bed not well made.

Customer review rating 2.5/5

Anon Business - 26/11/2021 Confirmed reviews ALL

3 problems: 1 - the room was freezing when checked in. The heater kept starting & stopping throughout the night, resulting in the room not staying warm. 2 - there was a large bottle recycling bin outside. Whenever hotel staff threw empty bottles into the bin, it made a huge noise - middle of the night & early morning - waking me up! 3 - the bed was not well made.

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

We had a lovely break. Lovely room, great friendly but professional staff.

Very good stay once again, good location!

Customer review rating 5.0/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

As always excellent service with very helpful and friendly staff!

Always stay st the Francis, great location and parking

Customer review rating 5.0/5

Jennifer F. Friends - 22/11/2021 Confirmed reviews ALL

Love staying at the Francis, took some friends with us for thier 1st stay in Bath. We all had a great time

Great stay

Customer review rating 5.0/5

Frances A. Business - 22/11/2021 Confirmed reviews ALL

From arrival to checkout everything was smooth, and staff were amazing. Well located. Only complaint would be the lifts were not working but the staff helped with luggage!

Excellent stay

Customer review rating 4.5/5

Alfredo I. Couples - 19/11/2021 Confirmed reviews ALL

It was a delightful week at the Francis. Impeccable staff and cleanliness. All within a few steps from all the Bath attractions we wanted to visit. The room was warm, quiet and clean. I will be back at the Francis for my next trip to Bath.

Mid week stay

TripAdvisor rating 4.0/5

ds212021 Business - 14/11/2021 TripAdvisor review

Great hotel, clean and comfortable. Nice décor and friendly and supportive staff. I would give the hotel a 5 if it wasn’t for the breakfast which is a real disappointment. Beautiful setting however the quality is that of a much cheaper b&b.

One night

TripAdvisor rating 4.0/5

ramblerWales 10/11/2021 TripAdvisor review

We were allocated room 216 on our arrival…a tiny room with the double bed against the wall which for 2 older adults one of which has mobility issues wasn’t ideal. So we asked to be moved explained the issues and were given room 8 which was ideal….Olivia was extremely helpful she helped with our luggage and took time to make sure the room was satisfactory….thank you Olivia.

Location Location Location

TripAdvisor rating 4.0/5

Annabelle042014 09/11/2021 TripAdvisor review

LOVED the location! Quiet spot yet just minutes away from the Pump Room, the Abbey, restaurants & shops. The hotel has so much history & beautifully decorated. The room we stayed was not huge but enough room for two.

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