Francis Hotel Bath - MGallery 4 stars

TripAdvisor rating 4.5/5 2,900 reviews
Francis Hotel Bath - MGallery
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Hotel extras

  • Raymond Blanc's Brasserie Blanc restaurant located onsite

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH
bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Contact email

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :   BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Our accommodations

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Comfort Classic

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Feature Room

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

BRASSERIE BLANC

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

Meet our neighbour, Monsieur Blanc A short stroll through the hotel takes guests into celebrated chef Raymond Blanc's Brasserie Blanc, where the food served is reminiscent of high quality, informal French cooking. Reservations are highly recommended.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE & BAR

Photo non contractuelle / Strictly non binding

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 132

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,286 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,900 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Never disappointed such a good stay

Customer review rating 4.5/5

Dr L. M. Families - 30/11/2019 Confirmed reviews ALL

I had a few extra needs this time taking my brother to hospital, but of course reception in particular were fantastic and smoothed the whole thing for us. special thanks to them for Tues and Wednesday.

Dear Les M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager
Customer review rating 4.5/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

On checking in i was told the hotel was over booked and that a room had been secured for me at the Apex hotel Then, rather strangely, when I said I wasn't happy about that I was told I could actually stay in the room I had booked. So, not a great start. I would descride te room as OK. It could do with new windows and a better clean but otherwise what I'd expecct.

Dear Mark H., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

Very pleasant

Customer review rating 4.5/5

Stef Couples - 29/11/2019 Confirmed reviews ALL

Breakfast grub and organisation very good. All staff very pleasant. Bathroom a little cold. Car park fee could be less.

Dear Stef L., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great location, great staff

Customer review rating 4.5/5

F W. Couples - 29/11/2019 Confirmed reviews ALL

This is third time I have stayed at Francis Hotel and every visit has been most satisfactory. Fantastic location, comfortable rooms and excellent breakfasts and supper.

Dear Fiona W., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager
Customer review rating 4.5/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

Very enjoyable. All staff very helpful.

Dear Jane D., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

REALY GOOD. eXCELLENT STAFF -ALL CHEERFUL. bEDROOM 129 DID NOT REPLENISH 2ND DAY OR EMPTY BINSS

Customer review rating 4.5/5

Miss E. R. B. Couples - 28/11/2019 Confirmed reviews ALL

aS ABOVE. lOVELY COFFEE FROM MACHINE. DAY 2 NO NEW CAPSULES UNTIL REQUESTED, THEN CAME AT ONCE. fRESH MILK CAME WHEN ASKED FOR AND KEPT IN GOOD FRIDGE cENTRAL POSITION IDEAL FOR TOWN. gOOD CAR PARK WELCOME

Dear Elizabeth B., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Absolutely beautiful hotel

Customer review rating 4.5/5

Dave Couples - 27/11/2019 Confirmed reviews ALL

This hotel is truely the list beautiful in Bath. All the staff were just prefect. The room was luxurious and we felt very special.

Dear Dave B., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

mr

Customer review rating 4.5/5

Scott R. Couples - 27/11/2019 Confirmed reviews ALL

second time visit and another great experience very good location in Bath will visit again

Dear Scott r., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

wonderful situation

Customer review rating 4.5/5

S. Solo - 27/11/2019 Confirmed reviews ALL

Very comfortable, and location is the best.

Dear Okuno S., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Mrs Anna M.

Customer review rating 4.5/5

Anna M. Families - 27/11/2019 Confirmed reviews ALL

We stay at the Francis hotel at least once a year and always enjoy the experience- there was a small issue of the window lock not opening in our room - I cannot be the only person who prefers to have a little fresh air in my room overnight- otherwise lovely as usual.

Dear Anna M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Very enjoyable

Customer review rating 4.5/5

Anonymous Couples - 27/11/2019 Confirmed reviews ALL

Very good, just that the hotel had over booked, and wanted us to stay in another. We had a look and decided we wanted to stay in the Francis.

Dear Gillian S., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great

Customer review rating 4.5/5

W. Friends - 27/11/2019 Confirmed reviews ALL

Good room clean good shower controls says wot it does staff good in all departments only had breakfast don’t like chain restaurants prefer independent restaurants

Dear David W., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Nice room great staff and service

Customer review rating 4.5/5

Mick Couples - 27/11/2019 Confirmed reviews ALL

Loved it

Dear Mick A., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Overbooked

Customer review rating 4.5/5

Paul R. Business - 26/11/2019 Confirmed reviews ALL

I didn't get to stay at your hotel as it was overbooked, I was therefore arranged a room in another hotel.

Dear Paul R R., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

Very average considering the price

Customer review rating 4.5/5

W. Couples - 26/11/2019 Confirmed reviews ALL

Staff non attentive Rooms small and cold. Heating system caused coughing Parking extra (should be provided for price) No plates at breakfast

Dear James W., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

Disappointing. Website and pictures oversell the reality

Customer review rating 4.5/5

Anonymous Families - 26/11/2019 Confirmed reviews ALL

Staff are friendly - but bottom line it is overpriced and under delivers. The website and room photos oversell the experience. Much nicer options abound (in London / Stratford upon Avon and a Cheltenham) at same price point. We loved Bath - but probably won’t return to McGallery

Dear Trudie R., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

A very comfortable and central place to stay.

Customer review rating 4.5/5

Paula G. Couples - 26/11/2019 Confirmed reviews ALL

We arrived very early and although check in wasn’t until 2pm there was a room available for us. Parking was a bonus although £17.50 seemed expensive for residents. We had a newly refurbished room which was lovely. We ate in the restaurant that night and was very disappointed as the food was stone cold. They took the wine off the bill. Therefore we ate at a local pub the following night. Breakfast was lovely with a huge choice. Overall a good hotel and the staff were very helpful.

Dear Paula G., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Lovely hotel - few issues with restaurant and bar

Customer review rating 4.5/5

Av Families - 26/11/2019 Confirmed reviews ALL

My sister and I came to stay for the weekend to visit her son who is studying at university. The check-in staff were friendly and efficient and we loved the decor of the hotel. The room was comfortable and clean. The breakfast was excellent. We also enjoyed a meal in the restaurant - good food. However, there were lots of mistakes with the bill - firstly we were given another table's bill, then our bill arrived with 9 billings for sauces, salads and french fries (when there were just 3 of us). Clearly, someone had inputted the order incorrectly into the till! This was eventually sorted out. We retired to the bar and had an upleasant encounter with a very rude barman. We spoke to the manager at the hotel who sent the bar manager over. She apologised, but perhaps didn't have the most professional attitude, describing the barman as "her brother from another mother". This episode in the bar on the second night of our stay did put a dampener on what was otherwise a lovely weekend.

Dear Anne V., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Vry small room 316

Customer review rating 4.5/5

Mark C. Couples - 26/11/2019 Confirmed reviews ALL

we were given a very small room 316, the wardrobe door hung open obscuring one side of the bed. the room was not clean and debris was visible on the carpet. The staff found us another room and when we returned to the hotel after dinner, it was only chance that some one heard us chatting in the bar and advised us they had found th eother room. we then moved our suitcases etc after midnight into a much better room. Not impressed at all. for £257 i would expect a lot nicer and at least a clean room. 316 is not worth that money.

Dear Mark C., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Kind regards Olivier Croso Hotel Manager
Customer review rating 4.5/5

Anthony D. Couples - 26/11/2019 Confirmed reviews ALL

Lovely exterior. Nice lobby and bar area. The BB restaurant was excellent. The room was very poor for nearly £300. Overpriced. Felt like a budget room offer. No heated towel rails so cold damp towels in the morning. No additional water for the coffee machine. Minimal coffee pods so no second cup of coffee. We skipped breakfast although as it was provided by BB at an additional £30 probably would have been good.

Dear Anthony D., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Kind regards Olivier Croso Hotel Manager
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