Francis Hotel Bath - MGallery 4 stars

Customer review rating 4.5/5 8,955 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Francis Hotel Bath - MGallery
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH
bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Comfort Classic

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Feature Room

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BRASSERIE BLANC

Type of cuisine: Bistro

Meet our neighbour, Monsieur Blanc A short stroll through the hotel takes guests into celebrated chef Raymond Blanc's Brasserie Blanc, where the food served is reminiscent of high quality, informal French cooking. Reservations are highly recommended.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE & BAR

Non contractual photo

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 132

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,955 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,050 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location

Customer review rating 4.5/5

Mandy Couples - 14/09/2020 Confirmed reviews ALL

Warm welcome, large room with comfortable bed. Excellent breakfast.

Dear Mandy C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Excellent stay & very friendly & professional

Customer review rating 4.5/5

Tracey K. Couples - 14/09/2020 Confirmed reviews ALL

From the minute we got there till the moment we left all we got was friendly people & great service

Dear Tracey K., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

Phil R. Couples - 14/09/2020 Confirmed reviews ALL

Had a great few days in Bath, great hotel very central location. Excellent Covid measures in place , felt very safe.

Dear Philip R., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Good Stay

Customer review rating 4.5/5

Mr S. C. Couples - 14/09/2020 Confirmed reviews ALL

As expected. Good. Staff all good and professional No complaints at all. Location also very good.

Dear Stephen C., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great Hotel In a Lovely City!!

Customer review rating 4.5/5

Magsm Couples - 13/09/2020 Confirmed reviews ALL

The location of the hotel is unbeatable!! Only a short walk to the main tourist sites of Bath and to a great supply of restaurants, bars and shops. We had a superior room that was a great size, the bathroom was lovely, the bedroom was maybe just a little tired (curtains not hanging correctly and so looked shabby) with areas lacking a finishing touch that would have made it first class.... The dressing and bedside tables were lovely with nice lamps and finishing touches. The hospitality tray had tea, coffee and one packet of biscuits (? Should this not have been two packets ?). There is a safe (free to use), iron and ironing board, suitcase stand. Storage would be a problem if staying for more than two nights, the room could have accommodated, and would have benefited from, a chest of drawers. The breakfast was good, we chose to eat in the restaurant but could have had it delivered to our room. Social distancing is evident throughout the hotel with good signage advising how to adhere to the rules. In all, a great stay in a lovely hotel in a beautiful city ..... it was our first visit to Bath but wont be our last to either the city or the hotel. Thanks for a great city break!!

Dear Margaret M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Central for shopping

Customer review rating 4.5/5

Ann B. Couples - 13/09/2020 Confirmed reviews ALL

Only stayed one night breakfast was amazing room lovely Two young lads in bar very kind and helpful We had left our masks in room before going out to save me going back to room they gave us one each Thank You I must say all the staff were lovely

Very good location, comfortable rooms

Customer review rating 4.5/5

Matthew H. Couples - 13/09/2020 Confirmed reviews ALL

Wonderful location, friendly and helpful staff.

Customer review rating 4.5/5

W. Couples - 13/09/2020 Confirmed reviews ALL

Stilted

Dear Robert W., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Mark Quinn Guest Relations Manager

excellent location lo

Customer review rating 4.5/5

Alan H. Couples - 13/09/2020 Confirmed reviews ALL

Lovely staff , nice room bit of confusion over Room and car park also while we were staying a big group of cyclists were not observing covid regulations which was a bit unnerving otherwise a nice hotel in a great location.

Dear Alan H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great stay

Customer review rating 4.5/5

Steve Couples - 13/09/2020 Confirmed reviews ALL

Well looked after; thoughtful staff.

Dear S M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Fabulous as always

Customer review rating 4.5/5

Bev H. Couples - 13/09/2020 Confirmed reviews ALL

Despite lockdown ur maybe because if it, staff in masks went out of their way to be even more courteous and helpful. The staff in the restaurant were particularly friendly and helpful run by a very slick and professional maitre d’. They were aware my stay was a 60th birthday gifts and presented me with a bottle of fizz and a cupcake in my room. A really lovely gesture.

Dear Beverley H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Excellent location for exploring the area

Customer review rating 4.5/5

Anne M. Couples - 13/09/2020 Confirmed reviews ALL

We were pleased with the polite ,friendly service from the staff. We felt that Covid restrictions were adhered to and that the environment was safe. We enjoyed the meals very much We would definitely revisit if in Bath again.

Friendly staff

Customer review rating 4.5/5

Anonymous Couples - 13/09/2020 Confirmed reviews ALL

Staff were attentive and provided information etc

A well located stay during extraordinary times

Customer review rating 4.5/5

The G. F. Couples - 12/09/2020 Confirmed reviews ALL

We were on a two day stay at the beautifully appointed hotel in Bath, which had been booked back in June through Secret Escapes. The Staff who greeted us on arrval were professional, courteous and really helpful. In view of Covid restrictions and guidelines, we were impressed with the suggested one way system of ascending to the second floor by lift and descending via the stairway. The majority of guests were wearing face coverings throughout the hotel. As the breakfast area was going to be full on the Wednesday morning we were advised to have continental breakfast in our room and we decided to repeat the process on the second morning. Breakfast was delivered punctually at 8.30 am and was well presented and generous; however, the coffee was not sufficiently hot. The room was pleasing, comfortably furnished in a quiet part of the hotel; however, the bed sheet wasn't really comfortable as it was lain directly on the mattress. While we were pleased to have clean, fluffy bath towels replaced at our request on the second day, but were somewhat taken aback that these hadn't been left outside the door for us or just inside the room, as we had been assured, on arrival, that no-one would enter the room in order to try and reduce any risk of cross- infection. The towels had been placed on our case, but someone from housekeeping had entered the bathroom and cleared the bin and replaced the complimentary shampoo/ bath gel and handsoap. we didn't mention this on departure as there were other guests in the foyer and it didn't seem appropriate to say anything in their hearing.

Inconvenience

Customer review rating 4.5/5

Julie Couples - 12/09/2020 Confirmed reviews ALL

The room was lovely (very comfortable) and the hotel well located. It was also very good value as we’d booked through secret escapes. However a few problems - the TV did not have any sound (the only option was to move rooms, which at 6pm when we were only staying for 1 night was too disruptive) and no one ever answered the reception phone whilst we were there. We had to physically go to reception to make any requests!

Excellent location, relaxing stay

Customer review rating 4.5/5

Sue Couples - 12/09/2020 Confirmed reviews ALL

This is our second stay at this hotel and we thoroughly enjoyed it. The staff were all really helpful.

Noisy stay

Customer review rating 4.5/5

Anonymous Couples - 12/09/2020 Confirmed reviews ALL

Have stayed previously but found the room too noisy this time. Traffic noise from road and noise from other guests interrupted sleep. Lack of advertised water in room and other items such as Nespresso machine and mini bar also reduce enjoyment of stay. Why are there no tissues in the room? Lack of housekeeping is also beginning to reduce enjoyment of stays

A great couple of days

Customer review rating 4.5/5

Mike Solo - 12/09/2020 Confirmed reviews ALL

Bath is one of my favourite places to visit, having enjoyed short breaks on a number of occasions but this was my first time at the Francis Hotel. Unfortunately the car park was full when I arrived so I parked in Charlotte Street but from the moment I arrived I was struck by how helpful everyone was. Reception explained the Covid strategy very clearly kindly (and readily) agreed to change my room for one with a bath rather than just a shower. My room was a good size with 2 comfy chairs and a good table to work on with plenty of space for clothes (a couple of more coat-hangers would have been nice) and luggage. The concierge helped me pay for my parking for length of my stay. The breakfasts were fine and I enjoyed a very nice gin and tonic in the bar on my second evening. A minor issue with bath plug was fixed readily. On returning home, I realised that I had left a jacket in the hotel and on calling, reception recognised this instantly and offered to post it to me. I don't think I can recall staying anywhere with more helpful staff and the quality of the room and position of the hotel made for a very pleasant stay. I seriously hope to come back in the future.

Great place

Customer review rating 4.5/5

Anonymous Couples - 12/09/2020 Confirmed reviews ALL

The staff at the hotel are great

Great location and service

Customer review rating 4.5/5

Norman H. Couples - 12/09/2020 Confirmed reviews ALL

My wife has walking difficulties. With roadworks outside the hotel we were able to offload suitcases and the wife. The con siege then drove the car to the limited car parking area. Lift access with minimal steps to the room. Location of the hotel meant minimal walking to most sites of interest and shops. Sensibly priced meal in restaurant .

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