Francis Hotel Bath - MGallery 4 stars

Customer review rating 4.5/5 9,338 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Francis Hotel Bath - MGallery
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Enjoy Afternoon Tea in the hotel's prestigious Tea Room

  • Four-poster beds and en-suite facilities available

  • Grade I listed building with original features

  • Central location with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Francis Hotel Bath - MGallery

QUEEN SQUARE
BA1 2HH
bath
united kingdom

Tel: +441225424105

Fax: (+44)1225/319715

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  BATH SPA

  • By plane

    BRISTOL At 30.7km / 19.08 miles

  • By plane

    CARDIFF At 106.5km / 66.18 miles

  • By plane

    SOUTHAMPTON At 105.9km / 65.81 miles

  • By train

    BATH SPA At 0.8km / 0.5 miles

GPS :51.383003, -2.363429

Our accommodation(s)

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Comfort Classic

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Feature Room

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

HOTEL RESTUARANT

Type of cuisine: Bistro

A short stroll through the hotel takes guests into our restuarant where the food served is reminiscent of high quality cooking. Reservations are highly recommended.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE & BAR

Non contractual photo

To satisfy your appetite, delicious offerings are provided by the hotel kitchen at a moment's notice, served in the Lounge and Bar. Produce is sourced locally to create fresh salads, speciality sandwiches,freshly baked cakes and buns and generous platter

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 132

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Francis Hotel Bath - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,338 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,102 reviews

Perfect location

Customer review rating 4.5/5

Sarah Couples - 16/11/2020 Confirmed reviews ALL

We had a thoroughly enjoyable stay at the Francis Hotel. Staff were always helpful in as much as looking up places we were interested in and offering to call a taxi if required, there was a very cheerful friendly man in the bar which was always clean and relaxing. Breakfast was plentiful as you can chose anything from the varied menu. Perfectly located for exploring the city everything was within walking distance. The room was comfortable and had white company toiletries which smelt gorgeous, it was also very quiet at night.

Excellent stay

Customer review rating 4.5/5

F B. Couples - 13/11/2020 Confirmed reviews ALL

Hotel, staff and location all spot on. We only stayed in a standard room but this was well appointed, spacious and very comfortable. Very pleasantly surprised by being able to have a hot cooked breakfast delivered to the room, just the same as if we were in the restaurant as we half expected just a continental one, due to COVID. Staff all very helpful and nothing too much trouble. In summary, a thoroughly enjoyable stay, we would return - thank you.

Enjoyable stay

Customer review rating 4.5/5

Diane D. Couples - 10/11/2020 Confirmed reviews ALL

Hotel of a high standard. Staff super. Breakfast good and hot! Rooms very comfortable and clean.

Dear Diane D., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great location, spotlessly clean

Customer review rating 4.5/5

John D. Couples - 09/11/2020 Confirmed reviews ALL

Very polite staff. Public areas light, comfortable and clean. Decent bar. Great room. Only disappointment was breakfast - it was really chaotic, we were given the wrong choices and the waiters were not at all attentive. Would definitely stay again but maybe on a room only basis

Dear John D., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Mark Quinn Guest Relations Manager

Beautiful hotel in perfect location

Customer review rating 4.5/5

Helen W. Couples - 09/11/2020 Confirmed reviews ALL

We had great service, and fabulous room, and loved how easy and accessible everything was. Can't wait to return after lockdown.

Dear Helen W., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great location

Customer review rating 4.5/5

Sharron F. S. Couples - 08/11/2020 Confirmed reviews ALL

Beautiful hotel in great location in the heart of Bath. The staff were very friendly and nothing was too much trouble. The breakfast was excellent.

Dear Sharron G., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Perfect location for city centre break

Customer review rating 4.5/5

Stephen J. Couples - 08/11/2020 Confirmed reviews ALL

Great location in the centre of town, along with clean rooms and top service, make this a place that I would definitely come back to again.

Dear Stephen J., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

Elmarie Couples - 08/11/2020 Confirmed reviews ALL

Walking distance to all shops and restaurants. Very nice breakfast. Friendly reception advising places of interest: Loved Sub 13! Will definitely book again.

Dear Elmarie H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located hotel, cosy classy room

Customer review rating 4.5/5

Anna Families - 08/11/2020 Confirmed reviews ALL

Enjoyed a night's stay in Bath using a Secret Escapes deal. The Francis Hotel is tastefully decorated, the room felt modern and cosy and served our needs for a short stay. Decent breakfast included in the price though the wait was rather long (I expect the kitchen are making lots of changes to accommodate Covid restrictions). Overall, would recommend!

Dear Anna L., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Ideal area to stay for shops etc

Customer review rating 4.5/5

Karen F. Couples - 07/11/2020 Confirmed reviews ALL

very friendly staff and lovely breakfast

Great Stay and Super Location

Customer review rating 4.5/5

Kerri Couples - 07/11/2020 Confirmed reviews ALL

Beautifully decorated hotel, with very pleasant staff. Breakfast was delicious and the location of the hotel was brilliant as every part of bath centre was in walking distant. The hotel bar was a lovely chilled area to enjoy a drink after a day of exploring bath. Would highly recommend this hotel.

Dear Kerri O., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Fantastic Stay

Customer review rating 4.5/5

Peter M. Couples - 06/11/2020 Confirmed reviews ALL

I booked into this hotel for a few days whilst I was proposing to my girlfriend as it was nearing our two year anniversary. I rang ahead and spoke to Beverley to organise some flowers and Prosecco to be put in the room whilst we were out ready for when we came back. Also to my surprise we had been put in the Jane Austen room, as I had mentioned that I would be proposing to my girlfriend at the Jane Austen House Museum, which was a surprise for us both and I am also fairly sure that; that was a room upgrade as well. Overall the room was lovely with an extremely comfortable bed and a great view overlooking Queens Square (good central location). The Breakfast was a delight each morning and I cannot commend the friendliness of all the staff enough. Genuinely felt as though the staff cared about us and made the whole stay extremely special, I couldn't have asked for a better hotel to stay in pre & post engagement. I would definitely recommend and I will certainly be back again. Special thanks to Beverly. Thanks for the memories!

Dear Peter M., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Lovely hotel

Customer review rating 4.5/5

Anonymous Couples - 06/11/2020 Confirmed reviews ALL

We have visited the Francis several times. It’s our ‘go to’ place in Bath. Staff are always so friendly and helpful and this was not hampered by the COVID safety measures in place. The hotel still had that lovely, relaxed feel.

Dear Penelope H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

50th Birthday Celebration

Customer review rating 4.5/5

Hazel Couples - 06/11/2020 Confirmed reviews ALL

From the very beginning the staff here were courteous, polite and couldn't have been more helpful. We were there to celebrate my Husband's 50th Birthday. They upgraded our room to one of their feature rooms with a 4 poster bed and left a lovely Happy Birthday Plate with chocolate and fruit to greet us in the room. We had our evening meal their and the waiter was very vigilant and attentive to our needs. We took our dessert and a drink in our room which was no problem at all. Breakfast the next morning had everything you would wish for on the menu. The lady on reception (I didn't catch her name - she had a blonde pony tail) couldn't do enough for us. Everytime we came across her she was so chatty, helpful and nothing was too much trouble. Its a 5 minute walk from the centre of town and a short walk to The Roman Baths and Thermae Spa which was exceptional. I would definitely recommend this place and would happily stay there again.

Dear Hazel J., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

Ian Couples - 06/11/2020 Confirmed reviews ALL

Good

Dear Ian V., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Great Stay

Customer review rating 4.5/5

Tom Couples - 06/11/2020 Confirmed reviews ALL

Despite our trip being cut short due to the second lockdown our stay was fantastic, the staff are brilliant and welcoming, the room was immaculate and beautifully presented. The covid precautions made us feel very safe and you could arrange for breakfast to be delivered to the room (which was delicious) The location was also perfect, minutes walk from almost everything. I would definitely recommend and we will be returning.

Dear Natalie T., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Good Central Location, Fabulous hotel!

Customer review rating 4.5/5

Anthony Couples - 05/11/2020 Confirmed reviews ALL

We had a lovely stay in Bath. The Francis hotel is centrally located. The hotel car park was full when we arrived but rest assured another long stay city car park is only a few minutes walk away and priced at £15 a day. Everything was perfect during our stay. We were given a warm welcome upon arrival, and the room was clean and bright and bed comfey. When I asked to change rooms because we wanted a bath instead of a shower there was no issue in doing this, in fact our bags were moved between rooms for us. Staff were knowledgeable when I asked about the city itself. We were also given the option of a cooked breakfast during our stay and it was lovely to wake up to a knock on the door, and a full English breakfast waiting outside the room! Any questions I asked during my stay were handled well. New towels and even additional tea and coffee were brought to our room we only had to ask. A lovely stay in the city, complemented by a first class hotel and service. Thankyou Francis hotel, we will be back for more!

Dear Anthony T., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager
Customer review rating 4.5/5

Denise T. Couples - 05/11/2020 Confirmed reviews ALL

Highly recommended hotel. Great location, friendly staff, beautifully decorated rooms and wonderful food!

Dear Phillip T., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

Well Located

Customer review rating 4.5/5

K Couples - 05/11/2020 Confirmed reviews ALL

Great location Friendly check in staff Poor quality room - finishes and didn't seem structurally sound (floorboards) Noisey (paper thin walls) Cleaning reactivness not great Housekeeping knocking very early on Sunday (approx 8am)

Dear Kuran D., Thank you for taking the time to tell us about your experience at the Francis Hotel Bath - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Olivier Croso Hotel Manager

Well located

Customer review rating 4.5/5

R H. Couples - 05/11/2020 Confirmed reviews ALL

Very pleasant stay, hotel in a perfect city position ,the room was a decent size (superior room)

Dear Roland H., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Olivier Croso Hotel Manager

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