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Mercure Banbury Whately Hall Hotel 3 gwiazdki

Ocena klientów 4.0/5 Liczba opinii: 2 704

hotel certyfikowany ALLSAFE

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Mercure Banbury Whately Hall Hotel
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+ 15 Usługi

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • 17th Century building with picturesque gardens

  • Connected bedrooms for families with small children

  • 69 en-suite bedrooms, with many unique and original features

  • Ideal wedding venue that accommodates 120 guests

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
  • Portier
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 6
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Banbury Whately Hall Hotel

17 - 19 Horse Fair
Banbury Cross
OX16 0AN banbury
wielka brytania

Tel: +441295253261

Faks: (+44)1295/271736

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • NATIONAL EXPRESS/ STAGECOACH :  BANBURY

  • Samolotem

    BIRMINGHAM W 70,8km / 44 mil

  • Samolotem

    COVENTRY W 53,6km / 33,31 mil

  • Samolotem

    OXFORD KIDLINGTON W 45,11km / 28,03 mil

  • Pociągiem

    BANBURY W 0,3km / 0,19 mil

  • Pociągiem

    COVENTRY W 53,6km / 33,31 mil

Pozycja GPS:52.060968, -1.340323

Nasze pokoje

The hotel's 69 bedrooms offer guests a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as hair dryer and WiFi (charged). All bedrooms are in line with 3-star standards but some come with some of the original features of this 17th century building and breathtaking garden views.

Classic double

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 16 / 172 sq ft
  • Widoki: Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Executive Room - Double or Twin

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 26 / 280 sq ft
  • Widoki: Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Single room

  • Maksymalna liczba osób: 1
  • Powierzchnia: Od 7 / 75 sq ft
  • Widoki: Od strony miasta, Od strony ogrodu *

W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Classic twin room

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 20 / 215 sq ft
  • Widoki: Od strony miasta, Od strony ogrodu *

W zależności od dostępności

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone
Pokoje

Nasze restauracje i bary

SWIFT

Rodzaj serwowanej kuchni: Międzynarodowa

Overlooking the gardens, Whately Hall's Swift restaurant provides the perfect setting for any dining experience. Oak panelling; closed fireplace; iron chandeliers all work towards creating the most charming atmosphere in this 17th century hotel.

HORNTON BAR

Open fireplace, lead-lighting & oak panelled walls give the bar a rustic feel. Relax in the comfortable lounges & armchairs while enjoying something delicious from our snack/bar menu. It also provides the perfect hideaway to enjoy a quiet drink!

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela
Lunch

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 6

  • Maks. rozmiar: 104 m²

  • Maks. pojemność: 120 osoby

  • Maks. liczba uczestników bankietu: 70 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Banbury Whately Hall Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.0/5

Liczba opinii: 2 704

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 1 136

Our best Mercure stay so far.

Ocena na stronie TripAdvisor 5.0/5

rjharris1moorville Business - 29/12/2020 Opinia zatwierdzona w TripAdvisor

Superb service from everyone we met here. Smiling helpful and chatty. We were the only people in the restuarant for dinner, the waiter was superb and the food excellent. It was just a one night stay as we had a delivery to make the next morning but would seem to be an ideal location for a stay in the Cotswolds. Considering a longer stay once Covid restrictions are removed.

Dear Rjharris1moorville, Thank you so much for taking the time in leaving us feedback following your recent stay. It is such a pleasure to receive such positive comments about our team and and customer service. I'm pleased that you were able to relax and enjoy some downtime in between your deliveries. I look forward to welcoming you back in the near future once the restrictions have been lifted. Kindest Regards Ben Dunn Hotel Manager

Dissapointed

Ocena na stronie TripAdvisor 2.0/5

JIFG1 25/08/2020 Opinia zatwierdzona w TripAdvisor

Stayed for only one night which was a blessing. The rooms were very cramped and in need of modernisation. The evening meal was very poor. Breakfast was decent. The staff were attentive and helpful but this hotel is in desperate need of some TLC. We won't be going back.

Dear JIFG1, Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased that you enjoyed your breakfast experience with us and that you found our staff to be attentive. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Dunn Hotel Manager

Customer service blunder

Ocena na stronie TripAdvisor 1.0/5

JedJ00 Business - 15/03/2020 Opinia zatwierdzona w TripAdvisor

I was coming to Banbury for a course that got postponed due to coronavirus a few days before travel restrictions were imposed generally in Europe. The airline refunded my non refundable ticket outright, but this hotel refused even to let me change the dates of my stay...because they weren't legally obligated to. I contacted Accor customer service, who were also surprised by their inflexibility and contacted them on my behalf. No, they refused to budge. It was their right. *stomps foot petulantly* I wasn't seeking a refund, mind you, just a chance to move the dates when my course got rescheduled. Given the extraordinary circumstances, if they felt that moving the dates was unfair to them or to someone who paid for flexible dates, they could have offered me a partial credit on my next stay, or at least offered to cancel the dinner reservations I'd paid for in advance. I understand that they were within their legal rights to inflexibly enforce our contract, but they also have the power to make an exception when there's an international crisis afoot. I love Accor hotels and was really, really looking forward to staying in this hotel for a few nights, so it pains me to say that I almost certainly will not be staying with them when my course in Banbury is rescheduled.... unless they somehow come to their senses and try to fix this customer service blunder.

Tired Hotel

Ocena na stronie TripAdvisor 3.0/5

Webby20121961 Business - 06/03/2020 Opinia zatwierdzona w TripAdvisor

I haven't stayed at the hotel for a number of years and forgot the wonderful facade facing the road belies a modern block behind. The carpets in the public areas were threadbare and whilst the staff were pleasant enough the hotel is urgently in need of some investment.

twixtmas break

Ocena na stronie TripAdvisor 5.0/5

Janwes Family - 02/01/2020 Opinia zatwierdzona w TripAdvisor

excellent service as always, very festive and very convenient for the sales in the main town. Family live local too so is very convenient. Euan on reception was excellent as well as Lynne and Emma in housekeeping, as ever.

Short break

Ocena na stronie TripAdvisor 3.0/5

Anne D Couples - 01/01/2020 Opinia zatwierdzona w TripAdvisor

Executive room was very spacious and comfortable. Bed very comfortable. We appreciated the street view. Stunning garden at the back with a fantastic view while having breakfast. Breakfast very good quality although frustratingly had to wait 8 minutes for the fried eggs to be brought out. Although there was a wedding going on, the Reception service was good, but not in the bar in the evening. We gave up waiting to be served and went elsewhere for a drink. The restaurant was not open throughout the day due to the wedding. The location was excellent extremely close to the shops, pubs and restaurants.

Banbury Whateley

Ocena na stronie TripAdvisor 2.0/5

Colin N Couples - 18/12/2019 Opinia zatwierdzona w TripAdvisor

Very Poor quality Hotel in desperate need of renovation. The room was very poor with wallpaper comimgo ff walls. Toilet would not flush properly and Room cold with v.noisy pipework, Room at top of stairs on second floor no help offered with luggage. Restaurant and bar shut do to functions - not advised no food available when booked

Francophiles

Ocena na stronie TripAdvisor 3.0/5

geoffrey568 Couples - 09/12/2019 Opinia zatwierdzona w TripAdvisor

Hotel ideally situated with excellent car park and grounds. Our room was a little tired and difficult to find with lots of narrow corridors twisting and turning. We got lost on more than one occasion coming and going from the room. I will stay there again but next time make a request for a ground floor room or a room in the extension preferably near the lift.

Fabulous service

Ocena na stronie TripAdvisor 4.0/5

Hayfever123 Couples - 11/09/2019 Opinia zatwierdzona w TripAdvisor

Lovely staff - a special shout out to the lady on reception last Friday night and Sat am(Dot??) who went above and beyond. Everyone from the people making the rooms ready to the restaurant staff were friendly and helpful. And they do their best in a building that dates from 1637 and has the creaks to go with it! Apparently plans are afoot to refurbish- which would be fab but we would happily stay here again anyway.

Dear Hayfever, Thank you for your kind review following your stay with us. I think the Reception Team Member you're referring to is Deb who'll be delighted to hear your feedback! Thank you again and we look forward to welcoming you back to Whately Hall. Kind regards, Ben

Family reunion

Ocena na stronie TripAdvisor 5.0/5

Trip45922857865 Family - 08/08/2019 Opinia zatwierdzona w TripAdvisor

What a wonderful Hotel in a excellent location in the centre of Banbury. The Staff were friendly, polite, attentive and helpful. The rooms were spacious and clean the bed was firm just how I like . The breakfast was excellent, plenty of variety to choose from full English to fruit, cereal, toast. Juices tea coffee Overall it was a very enjoyable stay at the Hotel

Dear Guest, Thank you very much for your kind 5 star review of the hotel. It was a pleasure hosting your family and we're all really pleased you enjoyed your stay with us! We hope that we'll be able to welcome you back in the future. Kind regards, Ben

Absolutely shocking experience

Ocena na stronie TripAdvisor 1.0/5

Chris F Business - 14/07/2019 Opinia zatwierdzona w TripAdvisor

Booked my room 2 weeks prior to the stay. Only to be told 1 hour before arriving, they had double booked my room and had cancelled my room. They did re book me a room but 20 miles away, in Bicester. .

Dear Chris, Thanks for your review. I am sorry that we found ourselves in a position whereby we needed to out book your room to another property. If you find yourself needing accommodation in Banbury again please do contact me directly and I would be happy to give you a complimentary upgrade on your next stay. Kind regards, Ben

Another weekend break

Ocena na stronie TripAdvisor 5.0/5

Adventurer171876 Friends getaway - 26/06/2019 Opinia zatwierdzona w TripAdvisor

A great hotel for a weekend break, I've spent quite a few weekends at Whately Hall. Perfectly sited for the town. The staff have always been very accomodating and the rooms I've had superb. Will definitely be back.

Dear Adventurer171876, Thank you kindly for your comments regarding your recent stay with us. I have shared this with my team, who thrilled to read that they have made your stay superb. We look forward to welcoming you back. Kind regards Leigh Gerard Deputy General Manager h6633-dm@accor.com

banbury mercure

Ocena na stronie TripAdvisor 5.0/5

Stephen F Family - 03/06/2019 Opinia zatwierdzona w TripAdvisor

fantastic old hotel ,room was great as was the grounds ,great breakfast ,right on the edge of Banbury town centre easy to get to,great place for exploring the town and the surround area ,all the old floorboards creaked which made it feel more spooky but not a hinderence

Dear Stephen F, Thank you for leaving your feedback regarding your recent stay with us. I am pleased that you found our hotel to be a great stay and look forward to welcoming you back. Kind regards Leigh Gerard Deputy General Manager h6633-dm@accor.com

Good as usual

Ocena na stronie TripAdvisor 4.0/5

188mrg Couples - 30/04/2019 Opinia zatwierdzona w TripAdvisor

Stayed last minute just to get away for a night. We are always looked after in this hotel and this was no exception. A country house feel in the town centre. The staff are very helpful and friendly. Always a treat to come here.

Dear 188mrg, Thank you for leaving a review of your recent stay with us. Pleasing to read that you felt looked after and have stayed with us before. We look forward to welcoming you back again. Kind regards Leigh Gerard Deputy General Manager h6633-dm@Accor.com

Great stay

Ocena na stronie TripAdvisor 5.0/5

JudyW1 Family - 24/04/2019 Opinia zatwierdzona w TripAdvisor

We were a party of 8 meeting up for a family weekend. The hotel is lovely and the staff are amazing - so friendly and helpful. All 5 of our rooms were in the old part which is full of character. Yes the floor boards are very creaky but that only adds to the character of the hotel. We had a great weekend.

Dear judyW1, Thank you for leaving feedback in regards to your recent stay with us. It's great to read that my team made your stay with us amazing. I will be sure to share this with them all. Once again thank you for your feedback and hope to see you again soon. Kind regards Leigh Gerard Deputy General Manager h6633-dm@Accor.com

Lovely Weekend Break

Ocena na stronie TripAdvisor 5.0/5

JV-RG Couples - 11/04/2019 Opinia zatwierdzona w TripAdvisor

Great weekend stay at The Mercure Whately Hall, we were in room 21 in the old building, the floor boards creek but it adds character to the hotel, breakfast was very good and the staff that we met were all very friendly. Looking forward to a return visit.

Dear JV-RG, Thank you kindly for your 5 star review, I will be sure to pass this on to the team. We hope you visit us again soon. Kind regards Leigh Gerard Deputy General Manager h6633-dm@Accor.com

Our stay in Banbury

Ocena na stronie TripAdvisor 4.0/5

holidayhopes Couples - 05/04/2019 Opinia zatwierdzona w TripAdvisor

Hotel staff very friendly and helpfu. Breakfast could have been a lot better as the bacon was hard as it had been cooked then kept warm. Fried eggs again had been kept warm. The wine was quite expensive. Went to a dinner dance at the hotel and service and meal was very good.

Dear holidayhopes, Many thanks for leaving your review on your recent stay with us. Regarding your feedback about breakfast, I have shared this with my Head Chef in regards to the suitability of hot holding the cooked breakfast items and he has amended the way this is delivered going forward. Our wine menu is currently under review and will have a new menu launching imminently where the pricing will be more in line with our local market. Once again thank you for your feedback. Kind regards Leigh Gerard Deputy General Manager h6633-dm@Accor.com

Great service but in need of a make over

Ocena na stronie TripAdvisor 4.0/5

Jay P Business - 04/03/2019 Opinia zatwierdzona w TripAdvisor

Little dated but nice enough for a stay and kept very clean. The floors creaked which weren't ideal but I couldn't hear any when I was in my room. Parking is great and allows you to stay a while on the following day

Dear Jay P, Thank you for your feedback regarding your recent stay with us at Whately Hall. As you pointed out the Hotel is a little dated in places and the creaking floors I’m afraid come as a standard for the age of the property. I'm only glad this didn't disturb you whilst in your room. We are, imminently about to commence with a refurbishment of all a hotel rooms which will bring them up to the standard required whilst keeping the little niches of our 17th Century property. Once again thank you for your feedback, Kind regards Leigh Gerard h6633-dm@accor.com

Few nights away with my husband

Ocena na stronie TripAdvisor 3.0/5

YvonneEAMH Couples - 01/01/2019 Opinia zatwierdzona w TripAdvisor

The hotel is very central and great base to walk around.The rooms were clean but the hotel is looking tired and in need of an update.We had food on the first night and even after clarifying a number of times they gave a meal that wasn’t gluten free. They were apologetic about it but need to improve on awareness. Staff were friendly.

Dear YvonneEAMH, Firstly, let me start by thanking you for taking the time to leave feedback regarding your recent stay with us at Whately Hall. I am disappointed to read your comments around the issues of ordering a Gluten Free menu. Our Head Chef takes pride in ensuring that all dietary requirements are catered for and I am perplexed as to why this was not the case when it came to you visit. I will be ensuring that the relevant manager will be carrying out the correct refresher training imminently. Regarding your comments about the hotel looking tired. I am pleased to announce that Whately Hall will be undergoing a complete refurbishment over the next 12 months. This is exciting times for all involved at the property and I do hope you visit us again to witness the changes. Once again thank you for your comments Kind regards Leigh Gerard Deputy General Manager h6633-dm@accor.com

Great place to stay

Ocena na stronie TripAdvisor 4.0/5

Meander27465951147 Couples - 14/11/2018 Opinia zatwierdzona w TripAdvisor

Great place to stay, although could improve with the food. Another that that i was not happy about was the fact we had a dirty towel. I didn't realise until i finished drying my hair with it. i put the towel down it i saw it was very dirty. I believe it was folded in such a way that i would not have seen the dirt until after i finished with it. I usually have trust with cleaners and hope that all towels are clean and that i never usually have to check. Now i will check every towel. Just that incident on our last morning there made me feel very dirty, i had no time to wash my hair again. so had to wait till i got home :-$

Najnowsze opinie: 20

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