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Mercure Banbury Whately Hall Hotel 3 stars

Customer review rating 4.0/5 2,838 reviews

ALLSAFE approved hotel

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Mercure Banbury Whately Hall Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 17th Century building with picturesque gardens

  • Connected bedrooms for families with small children

  • 69 en-suite bedrooms, with many unique and original features

  • Ideal wedding venue that accommodates 120 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Banbury Whately Hall Hotel

17 - 19 Horse Fair
Banbury Cross
OX16 0AN banbury
united kingdom

Tel: +441295253261

Fax: (+44)1295/271736

Check-in from 15h00

Check out up to 12h00

  • NATIONAL EXPRESS/ STAGECOACH :  BANBURY

  • By plane

    BIRMINGHAM At 70.8km / 44 miles

  • By plane

    COVENTRY At 53.6km / 33.31 miles

  • By plane

    OXFORD KIDLINGTON At 45.11km / 28.03 miles

  • By train

    BANBURY At 0.3km / 0.19 miles

  • By train

    COVENTRY At 53.6km / 33.31 miles

GPS :52.060968, -1.340323

Hotel services

SWIFT

Overlooking the gardens, Whately Hall's Swift restaurant provides the perfect setting for any dining experience. Oak panelling; closed fireplace; iron chandeliers all work towards creating the most charming atmosphere in this 17th century hotel.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Express
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 69 rooms
    • One room for people with reduced mobility
    • 5 family rooms
    • 2 connecting rooms
    • 69 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Iron
    • Iron at reception
Access to property
  • Parking at the rear of hotel
    • On site

Our accommodation(s)

The hotel's 69 bedrooms offer guests a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as hair dryer and WiFi (charged). All bedrooms are in line with 3-star standards but some come with some of the original features of this 17th century building and breathtaking garden views.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 104

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Banbury Whately Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,838 reviews

TripAdvisor Rating 3.5/5

1,172 reviews

We’ll located and a good stay.

Customer review rating 4.5/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

A long walk to the room as my sister is not overly mobile. But a lovely place all the same.

Friendly and Helpful

Customer review rating 3.5/5

Anonymous Solo - 11/10/2021 Confirmed reviews ALL

Had a nice stay at the Mercure in Banbury. Helped with luggage as the lift starts on floor 1, breakfast was delicious; friendly and helpful kitchen and general staff. Did book a deal with dinner on the first night but because they had a wedding reception on, I couldn't have the free dinner which was v disappointing. The second night I had already arranged to eat out.

WELL LOCATED

Customer review rating 2.5/5

S T. N. Couples - 10/10/2021 Confirmed reviews ALL

WE LAST VISITED IN 2018 AND THE HOTEL IS NOW EVEN MORE TIRED AND IN EVEN GREATER NEED OF REFURBISHMENT. IT WAS CLEAN BUT VERY DATED AND WITH HOLES IN STAIR CARPETS WHICH IS TOTALLY UNACCEPTABLE. THE ROOM WAS CLEAN BUT NEVER WORTH THE COST OF OUR UPGRADE. THE LOUNGE AREA RADIATOR DID NOT WORK AND A SMALL ELECTRIC HEATER WAS PROVIDED. IT IS UNLIKELY WE WILL RETURN AS THERE ARE A NUMBER OF MORE COMPFORTABLE HOTELS IN BANBURY.

It was a pleasure.....to leave this run down dirty hotel.

Customer review rating 1.0/5

Scott R. Couples - 05/10/2021 Confirmed reviews ALL

Just to start I will NOT be putting this awful experience on trip advisor. This is not about destroying you. We have been in the industry in the past (retired now) and were successful and sold out to a corporate so we know what we are talking about and suggest Management take this review seriously. You have very real issues. On arrival circa 1:30pm we were told our upgraded room was not ready till 3pm (being cleaned). This is important. Returning after 3pm we checked in, up to the room, immediately hit by staleness and musty smell. The room has enormous potential with a wonderful fireplace and stone windows. Really with what became clear in the short time we stayed, we should have complained and left. But we use these breaks as a stop and explore the area/see the town. Why should you have to move, this stuff should be basic. Over the next day and a half this is fact about the room and we have pictures to prove it; -Huge spiders web in the window with Charlotte sitting right in the centre. Took a long time to build this. Certainly not an hour since the room was ‘cleaned’ -A bathroom your Nan would have been proud of in the 60’s. Dirty. -Shampoo bottle (not plural) almost empty, clearly used. -Pubic hair from your previous guests on the bathroom floor. Nice. -One tiny foot towel in the whole room and en suite. Yes one. -One bathrobe in the cupboard. -One pair of slip-ons. -A TV so small in the distance from the bed it just didn’t fit. Tried to move the draws it was on closer as far as the sort lead would allow. -Mould in the fridge. Fridge didn’t work. -Pretty much a full biscuit crushed in the cupboard. The room was not cleaned or tidied the following day. The bedsheets were actually clean and fine but the mattress was spent. Now the restaurant. Breakfast. -one two slice toaster for a whole hotel. -beans were like a solidified cake. -scrambled eggs, what was left solid. -fried eggs were ordered when I got two back to the table they were snotty and not edible. A chef that can’t fry an egg? We left and grabbed something up the road. Dinner. Thought we would chance it. -part of the deal was a glass of prosecco. No prosecco. -play it safe, order simple food. Soup to start. 50 minutes after ordering with just a few people in the restaurant no sign of it coming close to being served looking around at other faces so just got up and left. Went somewhere else. One chef doing absolutely everything apparently. Breakfast next morning. Wasn’t putting up with this again. Café on the corner. Upon check out Emma refunded everything and rightly so. Looked pretty horrified. The staff we met both in restaurant/bar spoke to us as they knew we had left our meals. We thought the staff we met were absolutely fine. Pleasant. Polite. They are just being given nothing to work with. No foundations whatsoever and no backing. Being hung out to dry. The blame for the state of this hotel lies solely with Management. The potential in this hotel is astonishing. A younger myself would have loved to get hold of it. Locations/character/garden/bar/history it’s got the lot. Just been left to rot. Sacrilege.

Room ok

Customer review rating 3.0/5

Rebecca F. Couples - 03/10/2021 Confirmed reviews ALL

Stayed as at a wedding snd to celebrate our wedding anniversary. Room in the original building ✔️ Breakfast included ✔️ Hot water ✔️ However…… no towels, half a loo roll, phone didn’t work to call reception, TV didn’t work and chap on reception rude! But I must say Rev in the bar/restaurant fantastic! His level of customer service is above and beyond and is a waste at a “ok” hotel!

Disappointed

Customer review rating 0.5/5

Disappointed Couples - 02/10/2021 Confirmed reviews ALL

When we arrived the hotel looked great, service good, but internals not so good, we found our room decorations needed redecorating, does not come up to expectations with a big name company. Very disappointed, we left early as our own home had more appeal.

Midweek Dtay

Customer review rating 4.5/5

Anonymous Couples - 02/10/2021 Confirmed reviews ALL

Great stay in an excellent location. The rooms were clean and the food was to a high standard. My only concern were the stairs from a health and safety aspect. I would suggest that warning tape be placed on the edge of the first and last stairs or any single stairs.

Lots of good restaurants close by

Customer review rating 4.0/5

Carolyn W. Families - 01/10/2021 Confirmed reviews ALL

Our room was at the front of the hotel so whilst quaint and spacious it was noisy at times, especially first thing in the morning. Tea and coffee facilities were Ok but TV did not work. All of our party (3rooms) had to ask for extra towels which were not very large and quite rough. Breakfast was good with plenty of variety but the hotel was not able to cater for our group of 15 for dinner due to delivery issues. Fortunately there is an Italian restaurant less than 5 minutes away and a Mexican 5minutes away both of which were excellent.

Dear Carolyn, Thank you for taking the time to share your feedback. Please let me apologise for the external street noise outside the hotel that disturbed your sleep as well as the the quality of towels which i will be picking up with our linen supplier. I'm so sorry that we were unable to accommodate your group for dinner in the evening. We were only advised on the day from our food supplier that we weren't going to receive our food delivery which really impacted on our evening dining availability due to lack of food. I am pleased that you were able to dine in one of the local restaurants instead. We hope to welcome you back to our hotel very soon! Sincerely, Ben Hotel Manager

horrendous

Customer review rating 0.5/5

Sean F. Couples - 29/09/2021 Confirmed reviews ALL

Friends bought us a stay at the hotel to celebrate our 30th wedding anniversary, on arrival the gentleman on reception was very friendly and polite. We were given our room key, a double room for my wife and myself, two people, the room have one towel, the carpet had not been vacuumed, the bathroom had black hairs including pubic hair, we both have blond hair, there was rubbish in the bathroom bin from the last occupants, I have my doubts that the bed had the sheets changed. After showering (sharing a single towel) we went to reception to advise, again he was polite and said he would look himself and get it resolved, we went to the bar for a drink, it took an age for someone to come, I went to seek a member of staff to ask if the bar was open, I bumped into a chap with hoover in hand who advised he was on route to clean my room, and that someone would be at the bar soon, I returned to the bar a lady arrived at the bar, then left saying I will get someone to serve you. My wife wanted Sauvignon wine, there was none? She selected an alternate drink, which was given FOC. Included in our stay was an evening meal, we attended the restaurant, ordered a starter to share with the intention that we would also share a desert, starter came all seemed fine, we ordered ribeye steak, 10 minutes later we were advised sorry all the ribeye is gone, I sirloin ok, we advised yes, another 30 minutes passed, we were approached to enquire if we would like to order a desert, we advised not until after our main course, which is yet to arrive? The person apologised 10 more minutes our meals arrived, my steak was cold I only ate half of it, my wife’s was so tuff she also could only manage half of it. The windowsills and carpet were filthy in the dining hall. We were given a drink voucher each, we returned to the bar and had a drink, another guest asked my wife how her steak was, due to all the carry on this caused my wife to rush to the toilet in tears, after wiping her tears, and using the toilet she discovered that both soap dispensers in the ladies had no soap, we are still on the end of a pandemic, this is inexcusable. It’s clear that the hotel is very badly run, there appears to be a lack of staff, many people seen trying to juggle many tasks, there doesn’t appear to be any checks in place to ensure simply tasks like cleaning a room and enough towels in place for the number of guests staying in room. We of course will not allow our friends who purchased this gift for us know what a overwhelming disappointment this has been, which means we are forced to lie to them. Two staff that stood out were Emma and Maddy, they both genuinely care about customers, and it was clear to see they were distressed to see us so upset. But rest assured you will loose good staff if they are not treated right, and as previously mentioned, they were both trying to carry out numerous tasks and it was clear to see they were under pressure.

Dear Sean, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations across multiple points throughout the hotel, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that i and the management team are taking the appropriate measures to address the points raised and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Hotel Manager

No sure if had right room.

Customer review rating 4.0/5

Chris M. Couples - 28/09/2021 Confirmed reviews ALL

The hotel was well located on the town, not sure if we had the right room that I had booked. All so thought that it included continental breakfast.

Dear Chris, Thank you for taking the time to share your feedback. We are working on the points that you have addressed and it is our hope to welcome you back to our hotel very soon! Sincerely, Ben Hotel Manager

Good location.

Customer review rating 3.5/5

Anonymous Business - 28/09/2021 Confirmed reviews ALL

Just fine.

Dear Michael, Thank you for taking the time to leave us a review following your recent stay with us. It is our hope to welcome you back very soon. Sincerely, Ben Hotel Manager
Customer review rating 5.0/5

Steve D. Families - 27/09/2021 Confirmed reviews ALL

Hotel staff were very helpful

Dear Steve, Thank you for the great review of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben Hotel Manager

Location good, rooms not.

Customer review rating 3.0/5

Paul W. Couples - 26/09/2021 Confirmed reviews ALL

Location was good. Breakfast was very average. The first room offered was shocking. The other room was better over looking Gardens. The majority of bedrooms were built in 1970,s tenement building and to be honest do not look like it has been updated since. Window frames were disgusting and secondary double glazing Carpets were shocking, general decoration shocking. Could be a lovely hotel. Spend some money on overhaul.

Dear Paul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am hopeful that a refurbishment programme will be commencing early next year to address the tired bedrooms throughout the hotel. Sincerely, Ben Hotel Manager

Well located

Customer review rating 3.5/5

Diane S. Couples - 25/09/2021 Confirmed reviews ALL

The room was lovely (50) but who ever decorated left white paint on the floor and when looking up to the celling you can see all the area’s that have been missed

Dear Diane, Thank you for taking the time to leave us feedback following your recent stay. I am pleased that you had a nice stay however please let me apologise for the attention to detail in regards to the recent painting that was undertaken in room 50. I have brought this to our Maintenance Managers attention in order for him to correct this. I do hope to welcome you back in the near future. Sincerely, Ben Hotel Manager

Well located

Customer review rating 3.5/5

Claire H. Couples - 22/09/2021 Confirmed reviews ALL

Pleasant stay. Room was bigger than expected. Shower was too low to stand upright under. General cleanliness is still an issue. All hotels that we have stayed in recently say they are Covid clean, but they are not free from general dirt and dust. Bed was a bit hard. Breakfast was good.

Dear Claire, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, especially in regards to the cleanliness. I have discussed the standards expected with our Head Housekeeper and team to ensure that the relevant actions are put in place as well as re-training for all individuals is undertaken to prevent the standards from falling short again. It is our hope that you will visit us again in the near future Sincerely, Ben Hotel Manager

Excellent stay

Customer review rating 5.0/5

Linda Couples - 21/09/2021 Confirmed reviews ALL

This is one of our favourite hotels. Staff are always pleasant and polite.

Dear Linda, Thank you for the great review of our hotel and in particular Rev who looked after you! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ben Hotel Manager

AS good as usual

Customer review rating 4.5/5

Pwg Couples - 20/09/2021 Confirmed reviews ALL

We booked last minute just to get away for a couple of night. Everything was as we expected. We have stayed a few times and always been well looked after this was no exception. Only disappointment is they seem to have stopped giving drinks vouchers and upgrades to ALL accor members.

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and really appreciate your loyal custom. I apologise that you didn't receive your drinks vouchers upon check in. We have had new staff on the reception desk and have done refresher training on this point to ensure drinks vouchers are given to those ALL Accor members. Next time you visit us, please bring this to our attention and i will ensure that you get additional vouchers for your next stay. Sincerely, Ben Hotel Manager

nice hotel

Customer review rating 4.0/5

Michael A. H. Couples - 20/09/2021 Confirmed reviews ALL

disapointed no bitter beer in bar

Dear Michael, Thank you for taking the time to leave us a review following your recent stay. I'm sorry that we didn't have any bitter in the bar during your stay. We are working with our suppliers to ensure that we are able to provide our full stock range during the national shortage the hospitality industry is experiencing. We look forward to welcoming you back to Whately Hall in the near future. Sincerely, Ben Hotel Manager

Up to usual standards

TripAdvisor rating 4.0/5

188mrg 09/09/2021 TripAdvisor review

Relaxing stay at a good value hotel. We stay here often and have never been let down. even though there was a wedding on during our first night this didn't disturb our stay. Would recommend to anyone staying in the area or looking for a cheaper option for Oxford.

Dear 188mrg, Thank you so much for your lovely feedback. It is always such a pleasure to read through your comments and we truly appreciate your loyal repeat custom. Thank you again and we very much look forward to welcoming you back to Whately Hall soon. Sincerely Ben Hotel Manager

Fabulous

TripAdvisor rating 5.0/5

ginajones5 31/08/2021 TripAdvisor review

I read lots of reviews on this hotel prior to arrival and I was a little worried we had not made the right choice. Our decision to stay was definitely the right one. The hotel may not be flashy but the staff and their service was far more valuable. The breakfast was great, so much to choose from and the situation of the hotel right in the middle of everywhere. Lots of different restaurants to choose from as well as plenty of shops.

Dear Gina, Thank you so much for your lovely review of the hotel and our staff. It gives us such motivation to receive feedback such as yours. I am so pleased that the staff and service really stood out to you and that you enjoyed your breakfast with us. Thank you again and we hope to see you at Whately Hall soon. Sincerely, Ben Hotel Manager

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