Mercure Banbury Whately Hall Hotel 3 stars

Booked at the last minute to have a short break for New Year. We have stayed at this hotel a few time now and never had a problem this time was no exception, we booked a privileged room which was like a small suite. The staff were very friendly as always. My only issue was the bar closed at about 10:30 on New Years eve when we would have liked to stay for another drink or two. We were told we could order to our room but we didn't really fancy this. It did not spoil our enjouable stay.

had broken foot so needed a ground floor room which the hotel accommodated me with. Chilled break sales were good in Banbury, staff were very helpful indeed

I was unhappy with my room as it was very unclean and there seemed be be a extremely large gathering of dust under and behind the bed. It made me very uncomfortable. Also the bathroom facilities were very untidy and dirty.

stopped off overnight when driving down from Manchester, Great hotel good location fab staff

Have stopped a number of times. Banbury is my home town. Good breakfast.

From check in to checkout everything was perfect. The room, the bar the food etc all top notch

Stayed again at this lovely hotel - reception gave us a super room and we had a great overnight stay - as usual everything was perfect !!!

An enjoyable stay in the original building - much better than previous experience in the Garden Wing

Comfortable single room in historic building. Creaky floorboards. Shower hot enough. Buffet style cooked breakfast.

excellent service as always, very festive and very convenient for the sales in the main town. Family live local too so is very convenient. Euan on reception was excellent as well as Lynne and Emma in housekeeping, as ever.

Good service for Christmas day lunch

Executive room was very spacious and comfortable. Bed very comfortable. We appreciated the street view. Stunning garden at the back with a fantastic view while having breakfast. Breakfast very good quality although frustratingly had to wait 8 minutes for the fried eggs to be brought out. Although there was a wedding going on, the Reception service was good, but not in the bar in the evening. We gave up waiting to be served and went elsewhere for a drink. The restaurant was not open throughout the day due to the wedding. The location was excellent extremely close to the shops, pubs and restaurants.

Other guests came second to the wedding party on the night of our stay. The hotel should really have been closed for their private use, or more staff on duty. Those staff that were there did their very best, no criticism of individual efforts only a lack of foresight by management.

Got a good price for a single room. I was in the Manor House which was lovely. The room smelled very strongly of eucalyptus on entry which wasn’t unpleasant just a surprise, you didn’t notice once in the room. There was a wedding the night of my stay and told on check in it wouldn't finish late. It actually finished at 12:10am. There was definitely no chance of sleep before this as even with the window closed the music was very loud. Also no chance of getting any food at the bar/restaurant, I was only told this on check in too. The food didn’t bother me as I was eating out, however any other circumstance it would have been greatly inconvenient to be told at such short notice and would have affected my decision to stay there.

Ok, but not cleaned properly, glitter over floor so not hoovered properly, used tissues behind bathroom ledge by window, smelly stained shower curtain, cracked floor tiles. Room I stayed in was between two laundry cupboards so lots of banging about early morning. Could not open bedroom window as there was a flat roof immediately outside the window and I did not feel safe tucked away in a corner of the hotel. Was not aksed how my stay was when checking out. Did not have breakfast. Lounge area and bar were nice. Outside of hotel looks lovely but could be imroved with external lights to show off the building. Looked closed at night - certainly not welcoming!