Queens Hotel Cheltenham - MGallery 4 estrelas

Classificação clientes Avis 4.4/5 6.982 comentários

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Como funciona?
+ 17 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE Clifton Environmental.

  • Um local elegante rico em tradição

  • Um espaço majestoso para eventos sofisticados

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Edifício classificado no patrimônio inglês na Categoria 2

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 11h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Lavagem a seco / Ferro de passar Serviços pagos
  • Mensageiro
  • Café da manhã Serviços pagos
  • 3 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 1 Sala(s) de reuniões
  • Serviço de cópia/impressão disponível

Localização do hotel

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in a partir das 15h00

Check out até as 11h00

  • De avião

    BIRMINGHAM A 82,7 km / 51,39 milhas

  • De avião

    BRISTOL A 68,1 km / 42,32 milhas

  • De avião

    GLOUCESTER A 6,3 km / 3,91 milhas

  • De avião

    OXFORD A 69 km / 43 milhas

  • De trem

    CHELTENHAM A 0,8 km / 0,5 milhas

GPS:51.896437, -2.07986

Nossas acomodações

A elegância dos 84 quartos presta homenagem à herança majestosa do hotel, ao mesmo tempo em que adota confortos contemporâneos. Esses são três tipos esplêndidos de quartos oferecidos para atender todas as necessidades individuais.

Nossos restaurantes e bares


Tipo de culinária: Regional

O Victoria's comemora e mostra o melhor da culinária sazonal britânica. Somente os melhores produtos de qualidade e os melhores ingredientes dos produtores e fazendas locais artesanais. Somente pratos de qualidade caseiros frescos, sazonais e premium.

Duke's Tea Room

Tipo de culinária: Regional

Conheça a refinada Sala de Chá do Duque, inspirada na herança e no Duque de Wellington, que visitava Cheltenham regularmente para apreciar as águas. Aproveite nosso delicioso e conhecido chá da tarde Queens Tiffin ou uma refeição casual o dia todo.

Queens Hotel Summer Garden

Tipo de culinária: Internacional

No local mais famoso e exclusivo de Cheltenham, o Queens Hotel Garden oferece uma ampla seleção de comidas e bebidas. Ao se juntar a nós para um brunch, almoço e jantar, chá da tarde ou apenas para uma bebida, você será muito bem cuidado.


O bar Gold Cup é perfeito p/bebidas e lanches antes e depois do jantar. Desfrute de um coquetel clássico feito pela nossa talentosa equipe de bar ou nosso exclusivo coquetel Queens. Com mais de 50 gins, o bar oferece um ambiente indulgente para todos.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 1

  • Tamanho máximo: 145

  • Capacidade máxima: 120 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Queens Hotel Cheltenham - MGallery

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

6.982 comentários

Classificação no TripAdvisor 4.0/5

1.945 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Loved it

Classificação TripAdvisor 5.0/5

Kimdix 23/09/2021 Avaliação certificada TripAdvisor

Thank you for a lovely stay it was wonderful. Staff excellent very friendly and willing to help, food and room excellent. Will definitely recommend the Queens to my friends and hope to visit again sometime.

A fine hotel

Classificação TripAdvisor 5.0/5

Perrygull 20/09/2021 Avaliação certificada TripAdvisor

A splendid building and perfect location for seeing Regency Cheltenham. Car parking easy at £15 per night. Dogs are welcome at a pricey £30 per night but not allowed in bar or restaurant. Many excellent restaurants close by. On arrival, Alan on reception was exceptional. A super stay and a beautiful place!

Going to the Queens

Classificação TripAdvisor 5.0/5

vickiwilliams584 18/09/2021 Avaliação certificada TripAdvisor

Visiting Cheltenham the Queens is ideal as it is central to the town centre. Very comfortable and the breakfast service was excellent. Dinner is good but unable to get in the second night as it was fully booked.


Classificação TripAdvisor 2.0/5

timp19662021 13/09/2021 Avaliação certificada TripAdvisor

On arrival the bed looked like it had already been slept in. The mattress topper that was removed was disgustingly stained. The lamp shades were stained and broken. The breakfast was incredibly mean for the price charged and the service haphazard at best.

Anniversary treat

Classificação TripAdvisor 5.0/5

harrisondrh5 13/09/2021 Avaliação certificada TripAdvisor

We visited The queens hotel in September to celebrate our anniversary. The staff were very friendly and helpful. The room was fabulous (Montpellier suite) although we didn’t like the fact that the toilet was open plan instead of enclosed. We only had breakfast which was lovely with plenty of choice. The location is brilliant with beautiful gardens over the road and plenty of restaurants close by. We would definitely recommend this hotel.

Beautiful place but too noisy

Classificação TripAdvisor 3.0/5

JakeL0nd0nx 08/09/2021 Avaliação certificada TripAdvisor

Beautiful place but 'de luxe' room we stayed in would suit anybody who is planning to sleep. Constant noise all through the night, even the windows were shaking at times (double glazing at least would help).

Thank you very much for you feedback following you stay with us and I am sorry to read that you experienced noise throughout the night. The hotel is located directly on the promenade and is a very popular road and very busy on weekends. We do have rooms with secondary glazing and further plans are in place to do that in more rooms. We have rooms which are in the back of the hotel and should you come back to Cheltenham. We do want our guest to have a comfortable stay and for that please get in touch with us should you come back and we will allocate the quietest room for you. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family


Classificação TripAdvisor 4.0/5

rosiemol 30/08/2021 Avaliação certificada TripAdvisor

The hotel it self was lovely,until you get charged an extortionate charge for the car park having already paid a substantial amount for the room. We asked for the room to be cleaned every day in the four nights we stayed it was cleaned once.

Mother and Daughter Birthday Weekend

Classificação TripAdvisor 5.0/5

Allison P 27/08/2021 Avaliação certificada TripAdvisor

Perfect short break in Executive Room overlooking the Imperial Gardens. In my view the Queens is THE best hotel in Cheltenham and perfectly placed to explore the town. The room was bright, clean, comfortable and spacious. All the extra in-room amenities had been provided and with the double glazing the room was very peaceful. In-room dining was simple to order and arrived on time. The food quality and portions were perfect. Plenty of seating areas downstairs for drinks from the bar. The staff were polite, friendly and efficient. Express checkout and onsite parking were a bonus. Customer service staff speedily retrieved my mislaid possession (post checkout) and helpfully forwarded it on to my home address.

Legacy hotel

Classificação TripAdvisor 3.0/5

Inspectorjon 26/08/2021 Avaliação certificada TripAdvisor

Over priced hotel not giving value for money. More than £300 GPB per night for a simple room with a view of the carpark is not worth it. Obviously living on it's legacy reputation and location in the town centre. Tourists that do not return appear to be the majority of customers. Understaffed with many employees doing multi tasking chores. Local people advised other better quality establishments in the town centre.

Queens Hotel took extra £900 from my Bank account!!

Classificação TripAdvisor 1.0/5

U4463RDdaves 23/08/2021 Avaliação certificada TripAdvisor

The Queens hotel took an extra £900 out of my bank account on top of the bill of £641. 3 lots of £300 were taken!! So my Bank account is overdrawn and I face charges. Hotel are not much help. Very stressful time for me. Ruined my holiday completel. Will never use M Gallery again. Feel cheated!!

Short Break

Classificação TripAdvisor 3.0/5

martin7327 19/08/2021 Avaliação certificada TripAdvisor

Three day stay and honestly expected more from this hotel. Nice room but furnishings looked like they required cleaning no real writing desk and not very comfortable chairs. Covid restrictions in place but toget replacement towels coffee and milk took 7hours! Expected Victorias restaurant to be good but what they produced as triple cooked chips turned out to be a dark brown soggy mess.

Easy, and comfortable

Classificação TripAdvisor 5.0/5

Abigail R 17/08/2021 Avaliação certificada TripAdvisor

We booked very late at 11pm and last minute (half an hour before we arrived) . They were very kind and helpful l and we had a very good nights sleep. They even changed the duvet for me because the one we had was a bit old. The parking was extremely helpful too. Thank you

Disappointing Weekend Stay

Classificação TripAdvisor 3.0/5

jm9432021 09/08/2021 Avaliação certificada TripAdvisor

Very disappointing stay to celebrate our anniversary. Breakfast on our actual anniversary was chaotic staff were in a state of confusion and disorder; the Service on that morning exceptionally slow Evening meal on day of our anniversary was again disappointing; food could have been improved upon, we were given the wrong bottle of wine to accompany our meal because we were not shown wine label by our server; by the time we discovered the error it was too late. The breakfasts on following days were an improvement as they should be Servicing of our room did not happen presumably due to Covid restrictions although we would have expected some level of room service for example emptying waste bins and replacement of used crockery or advice on how to get these items attended to. Overall our stay failed to fulfill our hopes or expectations on this very special anniversary

Good stay with one minor niggle

Classificação TripAdvisor 5.0/5

FurnaceOldBoy 01/08/2021 Avaliação certificada TripAdvisor

You cannot be anything but impressed with the location and appearance of the Queen’s Hotel. Arrived early and found the car park half empty. Prior to check in which had been moved back to 3pm we decided to take a walk around the locality and loved the parks and small shops. Check in was very quick and we made our way up to our room, an executive room on the second floor (223) and we’re impressed with the size, decor (albeit a small area of wallpaper that wax peeling) and the bathroom amenities. One downside of the room was the lack of any view, in fact the windows were in part frosted and there was a wall about 10ft away. This however didn’t affect our stay and if anything the room was extremely quiet at night. During what was during a hot spell, the air conditioning also worked very well. The building itself is gorgeous, and we genuinely enjoyed walking through it and also sitting in the lounge. We ate breakfast at the hotel’s restaurant, Victoria’s on two mornings. The choice and quality of the food was exceptional and you’d be hard pressed to find a better setting. We would have loved to try an evening meal there but had made advance bookings at two local restaurants (there are many good offerings within walking distance) but will definitely try it when we return. The bar also is very good, small but comfortable. Finally, have to mention the staff. To me it’s what sets the hotel apart, not only professional but friendly and accommodating, nothing appearing to be too much trouble. We have no problem recommending the Queen’s Hotel and have already decided to return in the near future.

Excellent hotel with character

Classificação TripAdvisor 5.0/5

MBG8 30/07/2021 Avaliação certificada TripAdvisor

We had an excellent stay. The hotel lived up to our expectations based on our experience of other MGallery properties. The standard of the hotel is good, the location excellent and the service was attentive. The hotel has a large surface car park.

It is a pleasure to read your review and i am very happy to read that you had such a excellent stay. The whole team will be very pleased to hear that we did meet your expectations. We are looking forward to welcome you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Great hotel. Great location. Great staff

Classificação TripAdvisor 5.0/5

D7867GOianm 24/07/2021 Avaliação certificada TripAdvisor

We had a 2 night stay here on our way back from a Devon and Cornwall break. The hotel is in a fantastic location - right in the middle of Cheltenham and near everything. Every aspect of our 2 night break was perfect - from check in, the room and check out. We will definitely be back

Thank you very much for staying with us and it is fantastic that you ha d a perfect stay with us. I appreciate that you have shared this here. We look forward to welcoming you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Christmas Break

Classificação TripAdvisor 5.0/5

carcherob 29/12/2020 Avaliação certificada TripAdvisor

We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone

Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Incredible, in all ways.

Classificação TripAdvisor 5.0/5

bhuvanvirmaingi 26/12/2020 Avaliação certificada TripAdvisor

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with expectations.

Dear bhuvanvirmaingi, Thank you for taking the time to share your experience at the Queens Hotel Cheltenham. We are delighted to read that you have had a memorable stay you have found our team to be so friendly and helpful. As we always strive to ensure that every guest has a pleasant and comfortable stay with us, we are very happy that this was the case for you. Thank you again for your kind feedback, and the team at the Queens Hotel Cheltenham is looking forward to welcoming you back for another memorable stay with us. Sincerely, Lana El Zir Front Office Manager

Excellent from start to finish

Classificação TripAdvisor 5.0/5

Paul K 23/12/2020 Avaliação certificada TripAdvisor

We had a wonderful stay at the queens hotel last weekend. We received excellent service from check in to check out. The reception staff were efficient and friendly. A special mention should go to the bar man, we didn’t catch his name but he did a fantastic job in looking after us dispite numerous room service orders. We wouldn’t hesitate to recommend end the hotel to friends and will be back in the near future.

Thank you very much for this amazing review and I am so happy to read that you had such a wonderful time with us. The team will be really please to hear about the excellent service they delivered. I appreciate your special mention of our barman on the day and I will ensure that he hears about it. I wish you a Merry Christmas and a Happy New Year. We are looking forward to welcome you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

A return visit three months after a September booking

Classificação TripAdvisor 5.0/5

PaulWuE 13/12/2020 Avaliação certificada TripAdvisor

How great is it when your return visit is even better than a previous stay? I booked directly with Catherine in the hotel's reservation office, and this, in itself, was a very positive experience, and only foretold of our enjoyable two-night Dinner's on Us accommodation/meal package. Matthew in reception was a welcoming presence when we arrived earlier than the usual check-in time (it was no trouble keeping our bags whilst we had an early lunch in the newly-rebranded Victoria's restaurant dining room. Staff there, too, remembered us--a really personal thing to do--and the improved menu is a real plus. Our room was extremely comfortable, bright and roomy. Given Tier 2 restrictions, it was a perfect place in which to escape some of life's current circumscriptions. Laura, another employee on reception, remembered us and we had a couple of nice chats, too. Our evening meals were really good, with a new menu and excellent service. Times are hard for hospitality, and we were pleased to be able to support this hostelry, receiving much in return!

Dear PaulWuE, Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service especially from Catherine and Mathieu for whom I will provide your feedback and ensure they get recognition within the team and from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir

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