Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,468 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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Room 1

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Bathrobe
  • Slippers

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Bathrobe

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 KING SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Bathrobe

EXECUTIVE ROOM, 1 KING SIZE BED

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Bathrobe
Rooms

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Non contractual photo

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,468 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,855 reviews

Always the same warm welcome

TripAdvisor rating 4.0/5

hillfarm101 24/10/2020 TripAdvisor review

We've been travelling back and forth to Cheltenham a bit recently and really enjoy our stays at Queens. The rooms are great, as is the breakfast and we always feel safe with the carefully thought out covid-protection in place for both staff and guests. The best bit though is the very warm, friendly welcome from the lovely and super-efficient receptionist. She knows who she is! :)

Good stay

Customer review rating 4.4/5

Paulo Business - 23/10/2020 Confirmed reviews ALL

I had a good stay and most of the staff were very helpful and kind, apart from one who answered the reception phone overnight and told me that the hotel did not have a firmer pillow neither a less heavy duvet or a blanket, which was not true, because the nice ladies in reception next day were able to attend my request. Well, there is always someone unhelpful everywhere.

Good stay

Customer review rating 4.4/5

William W. Couples - 22/10/2020 Confirmed reviews ALL

We were a little disappointed this time.We didn't feel the Sherbourne suite offered the same amount of luxury and comfort as room 310 where we stayed previously . The staff were very welcoming .

Extremely enjoyable

Customer review rating 4.4/5

Kim Z. Couples - 22/10/2020 Confirmed reviews ALL

We stayed at The Queens years ago with Mercure Hotels and had a poor dining experience which put us off booking again. However, we found the hotel to be greatly improved in all respects. We felt very safe under Covid restrictions and were attended to very well, especially by reception who attended to our additional requests for a heater and warmer duvet promptly and with great courtesy. The breakfast was extremely good. Overall a fantastic experience. Only comment I would make is that it would be even better to have a chest of drawers as storage space is very limited.

Beautiful hotel with wonderful staff

Customer review rating 4.4/5

M Couples - 22/10/2020 Confirmed reviews ALL

A beautiful hotel with well preserved history which is a joy. Staff were gracious, friendly and excellent at every turn. Room spotless and lovely - although bed/ mattress strangely made with a sheet that came away too easily to reveal layers of toppers etc. Also the complimentary bottled water was absent from the room: despite COVID measures, all other hotels I’ve stayed in recently have this. I recommend you reinstate it; the absence was noticeable and little things count. I’d love to see those things addressed. But it was a wonderful place to stay otherwise, and I really recommend it.

Lovely hotel in the heart of Regency Cheltenham

Customer review rating 4.4/5

Nathan B. Couples - 21/10/2020 Confirmed reviews ALL

We only stayed one night for a special birthday. We were really happy to have a nice room at front with such a lovely aspect over the gardens. Comfy bed and nice bathroom.

Attendive staff

Customer review rating 4.4/5

Tihomir D. Couples - 21/10/2020 Confirmed reviews ALL

Amazing stay!!! All staff were brilliant. Fantastic dinner in the restaurant.

Good stay

Customer review rating 4.4/5

Marie Friends - 21/10/2020 Confirmed reviews ALL

Went for a weekend break bed and breakfast. Friendly and helpful on reception. Lovely large room. Good breakfast. All staff in the hotel are excellent. Hotel is well located and parking cost is reasonable.

We felt all our needs were taken care of with the minimum of fuss.

Customer review rating 4.4/5

Pm Business - 21/10/2020 Confirmed reviews ALL

Friendly, clean and safe.

Dear Paul M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

Up to the usual pre-COVID standards!

Customer review rating 4.4/5

C S. Business - 21/10/2020 Confirmed reviews ALL

Single overnight stay for work. Hotel was laid out to make it COVID-secure with clear signage and lots of sanitising points. Room was up to the usual standard. Room service food was excellent, as was the service and the food at breakfast.

Great Stay Except Breakfast Service

Customer review rating 4.4/5

Iain Couples - 20/10/2020 Confirmed reviews ALL

Hotel was excellent, breakfast service was ridiculously slow, about an hour to be served coffee and toast. Recommend staying but there are many other places to eat near by.

Repeat Guest

Customer review rating 4.4/5

Ash Couples - 20/10/2020 Confirmed reviews ALL

We love the hotel and have stayed here previously, and would stay again.

Beautiful hotel

Customer review rating 4.4/5

P. M. Couples - 19/10/2020 Confirmed reviews ALL

We had a lovely stay at this hotel. My new wife and I came to stay here for 3 nights on our honeymoon and we just didn’t want it to end. It’s well located, near some lovely parks for walks, right next to the ivy restaurant too which is lovely and Cheltenham itself is just a lovely town to walk through and shop. It’s also not far from Gloucester which is a lovely day out too. The hotel was amazing. Lovely friendly staff and the service was fast too. The breakfast I would definitely recommend, so many options, and considering the new restrictions with Covid with table service only it was excellent! They give you a letter when you check in which go over the procedures regarding the new restrictions and all guests and staff must wear masks when walking inside the hotel. Although these were in place, I still found everyone to be friendly, welcoming and helpful too. It was a little expensive but I managed to find a great deal on secret escapes which included breakfast. It was surprisingly much cheaper than booking directly without breakfast! The parking too is a bit much but if you find a good deal which includes breakfast then it ends up being about the same price if you include the parking charges too, as if you’d booked it direct without breakfast. But despite this, I would definitely stay here again!

Average

Customer review rating 4.4/5

John F. Couples - 19/10/2020 Confirmed reviews ALL

Decor of the hotel really nice but disappointed with the room , description was superior room , ours was small and standard . Breakfast reasonable but service slow , staff friendly . Car parking fees excessive.

OK, but not as 'special' as anticipated

Customer review rating 4.4/5

Patrick C. Couples - 19/10/2020 Confirmed reviews ALL

Friendly receptionist but disappointed with room allocated. Told it had a 'view' but really this was of the busy road outside and the loud bar across the road. That bar had loud outside music on all evening, so we were glad of its enforced closing at 10pm. The bathroom was miniscule, no bath, the room on a corridor by the service lift. Disappointing, especially as it was intimated we were getting something a little extra for our anniversary. It is unfortunate that the bar was so small we could not get drinks at 9pm after dinner, so we had to got out. Excellent breakfast.

Customer review rating 4.4/5

Anthony S. Couples - 18/10/2020 Confirmed reviews ALL

Excellent stay

Dear Anthony S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Lovely hotel in a great position on The Promenade within walking distance to bars restaurants and shops

Good location but could be better

Customer review rating 4.4/5

Victoria P. Couples - 18/10/2020 Confirmed reviews ALL

We were greeted by reception well and informed of all the procedures in place for Covid. Our room was a little disappointing as it didn’t look like anything we had seen in the photos, the room seemed to feel very hot at times which we couldn’t seem to work out and the weather was chilly the weekend we visited. The bedding was all duck feathers which we both don’t do very well with and the pillows were so flat so we both woke up feeling very unrested! The fan in the bathroom wasn’t working and there was signs of damp on the bathroom door as paint was peeling off of it! We found the room to be very clean despite the few negatives which is most important during the Covid situation and breakfast was nice. Had we had paid the normal price for our stay we would have complained but we had booked our room via secret escapes.

Good value overnight stay

Customer review rating 4.4/5

Simeon F. Couples - 18/10/2020 Confirmed reviews ALL

One night away at great price through Secret Escapes. Check in and COVID aspects all good and breakfast was fab. Room wasn’t as ‘deluxe’ as had been shown at booking and was like a sauna when we went into it. Had to switch off heating and leave window open to address it as no air con. Only a minor issue and wouldn’t stop me from staying again.

Great stay

Customer review rating 4.4/5

Sir P. S. Business - 18/10/2020 Confirmed reviews ALL

Speedy reception on arrival for a tight-packed literary festival day. I didn't make many demands All were met.

Dear Peter S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

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