Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,121 reviews
Queens Hotel Cheltenham - MGallery
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Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,121 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,764 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location, service and well stocked bar!

TripAdvisor rating 4.0/5

pwdewick 28/02/2020 TripAdvisor review

Good central location with large car park. This MGallery has a smart bar with huge drinks list (especially gin) and all round friendly helpful staff. Nice breakfast products and selection, although the cooked [to order] breakfast is on the small side (1 sausage, 1 rasher of bacon, 1 egg, etc.). Rooms are fairly modern and clean, although neighbouring doors do bang and rattle rather loudly. Was particularly disappointed (as a Platinum member) not to receive any welcome gift or upgrade - indeed our room was down a back staircase overlooking the car park (there were upgraded rooms available). Only the standard drinks vouchers were given. It's a nice hotel, venue, location with good pleasant service and would stay again, perhaps, if my loyalty was recognised.

Much improved!

TripAdvisor rating 4.0/5

betula361 26/02/2020 TripAdvisor review

Queens was always a hotel I wanted to love but never did. But now it’s lovely. And the reason is the attitude of the staff and a few little touches. Every body seemed to be genuinely trying to make the stay a pleasure. My only irritation (snd this has been the case for a as few years) is the cost of parking a car there as a guest.

Good stay

Customer review rating 4.4/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

The door to the main entrance isn’t great when you have a case or large bag with you, the car park was packed out when we arrived and we could hear everything going on in the room above us. The bed was very comfortable and we slept well.

Dear Ms F., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer and your feedback is very important to us. The team is always on hand to provide help with any luggage and if needed. My apologies if that was not offered straight away. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erol Uray General Manager

Fantastic stay

Customer review rating 4.4/5

Mr &. M. W. Couples - 22/02/2020 Confirmed reviews ALL

Our Ruby Wedding Anniversary stay was made very special and Lana on reception was so welcoming on our arrival. Lana was so polite & lovely to us both it made us feel very special.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Excellent location and the staff were excellent.

Customer review rating 4.4/5

Anonymous Solo - 21/02/2020 Confirmed reviews ALL

I arrived at the hotel later than expected so I didn't get have the full experience. The room was clean and had everything I needed. I also received a phone call from reception to make sure my room was perfect. I would love to visit the hotel again.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely Hotel and staff

Customer review rating 4.4/5

Hayley P. Couples - 21/02/2020 Confirmed reviews ALL

Stayed overnight for valentines, room was spacious and very clean, comfy bed and quality linens. I left something behind in the room and it was posted out to me

Dear Ms P. Was Jones, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Short Break

Customer review rating 4.4/5

Victoria C. Couples - 20/02/2020 Confirmed reviews ALL

From check in to check out everything was perfect. Mathieu(?) on the front desk was friendly, informative and a credit to the team.

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

good stay

Customer review rating 4.4/5

Nick G. Solo - 19/02/2020 Confirmed reviews ALL

I was impressed by the efficiency and friendliness of all the staff I came into contact with Particularly helpful with umbrellas as the weather was so awful !

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Sense of calm

Customer review rating 4.4/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

From the moment we arrived we felt relaxed and calm. Fabulous service, beautiful environment and delicious breakfast.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Well located, friendly staff

Customer review rating 4.4/5

Happy C. Families - 18/02/2020 Confirmed reviews ALL

Beautiful hotel and rooms. Great value for money. Very friendly and efficient staff.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

amazing

Customer review rating 4.4/5

Christopher S. C. C. Couples - 18/02/2020 Confirmed reviews ALL

from start to finish the staff were absolutely brilliant. the GM Erol was really lovely and both Vanessa and Lana made my stay one of the best I have ever had in an hotel. Thank you so much

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located, enjoyable atmosphere.

Customer review rating 4.4/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Reception were always helpful and likewise, the staff at breakfast were always on top of drinks and offering hot food. The room was nice, although I could never work out how to turn the temperature up. Turned the thermostat up but didn't differ greatly. Room wasn't cold, so just left it. Equally don't think the towel rail was able to be independently turned on. I'm sure if I needed to work it out, the reception team would have been able to explain.

Dear Mr F., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Excellet hotel, attentive staff, quality food, great location.

Customer review rating 4.4/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

The conference facility was excellent. There was plenty of room in the accommodation and quality furnishings etc. The food was of a high quality with attentive staff. Thoroughly enjoyable experience.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely Period Hotel.Well maintained.

Customer review rating 4.4/5

Leighton R. Business - 17/02/2020 Confirmed reviews ALL

Stayed at this hotel for a to day conference and cant fault the Hotel or the staff. Room was spacious and well kept. Staff were very helpful and very proffesional. Would recomend this hotel to friends and family.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
Customer review rating 4.4/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

A most enjoyable stay, very comfortable bed. The staff were all extremely pleasant and helpful. Our meal on Friday evening was delicious and beautifully presented as was breakfast each morning.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great position, great service.

Customer review rating 4.4/5

Philip R. Couples - 17/02/2020 Confirmed reviews ALL

Everything was professional and nicely delivered.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Friendly service

Customer review rating 4.4/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

This was our 4th visit to Queens Hotel and each one has been pleasant experience and we have never been disappointed. The staff have always been helpful and friendly, nothing seems to be too much trouble. We will return again soon.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments about the porridge with the chef. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

Pleasant hotel in excellent location with fine room and (mostly) charming staff. Intrusively loud music in all public areas was very irritating. The major negative, however, was the extremely disappointing dinner menu. Not only was it identical on both evenings, it also lacked a variety of meat and fish options and most items required additional payment, often excessive.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that the music in the was too loud and we have set levels for that and we will certainly review these. I appreciate your comments about the dinner menu and i will share these with the chef. Could you give me more feedback about your comment that the staff should be more efficient and friendlier? Thank you again for sharing your experience, and we hope that we will be able to welcome you back. Sincerely, Erol General Manager

Birthday Treat

Customer review rating 4.4/5

Tizzym Couples - 15/02/2020 Confirmed reviews ALL

We stayed one night for my husbands birthday. The staff were warm and friendly and assisted with our queries. Hotel and Room was modern and very quiet. Breakfast was really good and lots of choice. Location was great and not far to walk into town or to find a restaurant or bar. Only drawback is the additional charge for parking. But I would certainly recommend this hotel to friends and family.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very comfrotable stay

Customer review rating 4.4/5

D T. Business - 14/02/2020 Confirmed reviews ALL

Comfortable room, Beautiful building, very friendly staff!

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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