Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating (ALL Rating) 4.4/5 7,317 reviews

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Fax: (+44)1242262538

Check-in from 15h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS:51.896437, -2.07986

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,317 reviews

TripAdvisor Rating 4.0/5

1,983 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good service.

Customer review rating 5.0/5

Anonymous Solo - 21/01/2022 Confirmed reviews ALL

Very helpful, experienced, friendly staff. Great location. Comfortable and quiet.

Top Quality

Customer review rating 5.0/5

Noel H. Couples - 20/01/2022 Confirmed reviews ALL

Two days away for something special, Queens Hotel was very much part of that

Customer review rating 4.5/5

Alyson Couples - 19/01/2022 Confirmed reviews ALL

Very nice hotel in a very good location, really close to shops and bars. Hotel room very comfortable and very clean. Car parking is a bit pricey at £15 per night. Hotel bar is very small for the size of hotel. Would definitely stay again

Dear Alyson H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Ross Elvin Reservations and Events Executive

Business as usual

Customer review rating 4.5/5

Steve Business - 19/01/2022 Confirmed reviews ALL

Business stay

Dear Steve T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Ross Elvin Reservations and Events Executive

Nice hotel -small room - small bar area

TripAdvisor rating 3.0/5

Ian D 19/01/2022 TripAdvisor review

Having stayed at a few hotels in Cheltenham we thought we would try this one. Lovely hotel and decor but found the room small and unfortunately noisy, we also found the bar area somewhat small for the size of the hotel.

Great location

TripAdvisor rating 4.0/5

William L 19/01/2022 TripAdvisor review

we had two nights at the Queens our first trip here for some 2 years, staff we v friendly, the room was comfortable especially the bed, although there is some road noise from those rooms at the front where we were. It is a great location, easy walking distance to the town centre and also all the bars and restaurants around Montpelier. Parking is £15 per day for residents but in Cheltenham that's not bad!

Well located

Customer review rating 4.0/5

Kelly Friends - 18/01/2022 Confirmed reviews ALL

Good car parking ,well located , friendly staff

Dear Kelly D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Ross Elvin Reservations and Events Executive

Well located but woken up early on a Sunday morning

Customer review rating 4.0/5

Nicci Couples - 18/01/2022 Confirmed reviews ALL

The hotel was beautiful, the room was very comfortable. We were woken very early Sunday morning by a horrible agrevating noise sounded like a fan going off until we left the room at 10.00. I used the dressing gown & then noticed there was a large tea/coffee stain all down the arm which wasn't nice.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ross Elvin Reservations and Events Executive

Excellent one night stay

Customer review rating 5.0/5

Linda H. Couples - 18/01/2022 Confirmed reviews ALL

Our short one night stay was lovely. My husband and I stayed in Room 314 on the top floor and appreciated the lovely view overlooking the gardens. The room was very well decorated and spotlessly clean, and bed very comfortable. We didn't eat at the hotel but did have a drink in the cosy bar - also a nice experience, where the friendly bar person served us a good cocktail.

Dear Linda H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Ross Elvin Reservations and Events Executive

Decent stay

Customer review rating 3.5/5

Anonymous Business - 17/01/2022 Confirmed reviews ALL

There were no coat hangers in room and heating was way too high. All of my party said the same. Still enjoyed the stay and staff were lovely.

Dear Simon C., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ross Elvin Reservations and Events Executive

Cold showers - half eaten biscuit

Customer review rating 3.0/5

Alan Business - 17/01/2022 Confirmed reviews ALL

The place feels very old, rooms are big but feel very small. in the room one of the complimentary biscuits had been opened, a bite taken out and left there. The sugars looked like they had been there ages as well. So immediately dint feel cleaned properly. had to book a slot for breakfast although fairly empty and couldn't just go down for breakfast which was annoying, shower was totally cold, couldn't get through to front desk to query anything....... Very costly car park, but apart from that, beat sleeping rough....just not by much !!! Wouldn't stay there again.

Dear Alan W., Thank you for taking the time and trouble to complete a survey following your recent stay at Queens Hotel Cheltenham. We take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Queens Hotel Cheltenham in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on H6… Yours sincerely, Ross Elvin Reservations and Events Executive

Beautiful hotel

Customer review rating 5.0/5

Jean L. Couples - 17/01/2022 Confirmed reviews ALL

We loved a pour stay. The staff were so helpful and friendly they made us feel so welcome. Great location.

Dear Jeanie L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ross Elvin Reservations and Events Executive

Well located, impressive appearance.

Customer review rating 3.5/5

M. C. Business - 17/01/2022 Confirmed reviews ALL

Generally, a very nice place to stay. I stayed for 5 nights whilst on a business course, together with 9 colleagues. The general consensus was that our rooms were far too hot, my room took 3 nights to get the temperature down to a level at which I could get a satisfactory rest. This resulted in being quite tired on the course having had at least 3 very broken nights sleep. Other than that, I've no other gripes and thought your staff very efficient and friendly.

Dear Mick C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely, Ross Elvin Reservations and Events Executive

Pleasant stay

Customer review rating 4.0/5

Sam Solo - 17/01/2022 Confirmed reviews ALL

Nice room. Well presented. Hotel staff were very friendly and helpful. Cooked breakfast was a bit basic, but coffee came in its own coffee press which I always enjoy

Dear Simon M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ross Elvin Reservations and Events Executive

Lovely hotel room too hot

Customer review rating 3.5/5

Sarah Business - 13/01/2022 Confirmed reviews ALL

Beautiful hotel Staff were very helpful at reception the bar and at breakfast My only gripe was the room was far too hot despite the window being open or air conditioning on which made it an uncomfortable nights sleep. Such a shame as bed was very comfortable.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ross Elvin Reservations and Events Executive
Customer review rating 2.0/5

Mr R. C. Couples - 12/01/2022 Confirmed reviews ALL

I paid more on arrival to upgrade room to find very small bathroom Rear room and would hate to think what first choice was like . As with most hotel groups you confuse the unknowing guest with king Queen superior Executive Club Suite . That it all becomes a nonsense. Was on a return to Manchester from5* Carbis Bay Hotel in Cornwall You had a relatively empty hotel and I feel you lost an opportunity to impress

Dear Roy C., Thank you for taking the time and trouble to complete a survey following your recent stay at Queens Hotel Cheltenham. We take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Queens Hotel Cheltenham in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on H6…

Lovely staff

Customer review rating 4.5/5

Alex Families - 11/01/2022 Confirmed reviews ALL

Staff were friendly, polite and helpful - couldn't do enough for us. The room was slightly cramped around the bed area but the large spacious bathroom made up for it. Location was perfect for the town hall where we were going to a concert. Fabulous stay all in all.

Dear Alexandra B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ross Elvin Reservations and Events Executive

I've had a better shower standing in a bath at a Premier Inn

TripAdvisor rating 3.0/5

SimonE857 05/01/2022 TripAdvisor review

This is a potentially classy hotel set in a great central/Montpelier location and I feel the managers and staff know it. I felt they just did enough to remind you of the unique and classy features of the hotel but really it's a pretty ordinary experience and not worth the money. We stayed in a superior room so the bed was big and comfortable. There were no drawers in the room and we had to ask for coat hangers so we could use the wardrobe. There were towelling robes to use but no slippers so it was cold walking around on a tiled bathroom floor and uncomfortable on carpet. Bathroom was only functional - toiletries provided for one not two and I honestly have had a better shower standing in a bath at a Premier Inn. Despite backing onto the carpark the room was quiet other than when the guests in the next door room were in when it was way to noisy of £200+a night. The breakfast was included thankfully as it wasn't worth £17.50 each. The croissants were stale, cooked breakfast portions meagre, coffee was not ad lib and I felt a sense of annoyance as we asked for me since the pots' size reduced each time we asked. Car parking was a nightmare but we got in after waiting for 20 minutes. I suggest you persevere. Although we appreciated the location, I would look for better value next time I visit Cheltenham.

Dear guest, Thank you for taking the time and trouble to complete a survey following your recent stay at Queens Hotel Cheltenham. We take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you back to stay again in the future, and restore your faith in the Queens Hotel Cheltenham. Yours sincerely, Ross Elvin Reservations and Events Executive

Probably our sixth stay at Queens Hotel

TripAdvisor rating 5.0/5

PaulWuE 18/12/2021 TripAdvisor review

We feel like regulars here. It's very familiar and we get our favourite requested room. We were very sorry to be here without the delightful Kasha in Victoria's Restaurant, although Greg may very well fill the gap she's left. Also, I feel that Mr Uray moving on was a surprise, too. We'll miss his welcoming, warm and professional manner. He was a real plus for this hotel. I was a little bit surprised that the new manager didn't introduce himself to us--we were treated as VIPs otherwise. However, Vicki on reception made up for any lack of FOH attention.

Dear Paul, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! On behalf of the Queens Hotel Team, we send you best wishes for the Holidays, and for health and happiness throughout the coming year. We hope to see you again soon. Kind Regards Ross Elvin Reservations and Events Executive

Lovely hotel, friendly staff but overall experience let down

TripAdvisor rating 2.0/5

weechuan 03/12/2021 TripAdvisor review

Welcoming staff. The ALL app bug unresolved. Did not get members rates when 2 rooms are booked at the same time. Hotel refused to honor the discount. Car park limited space Ev chargers blocked by none EV. Hotel could not do anything about it.

Good morning, Thank you for taking the time to provide feedback regarding your recent stay. All guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities. I entirely understand how frustrating the whole experience must have been for you and I may assure you the issue was discussed and reviewed with the relevant department. We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience. Once again, please accept my sincere apologies for our shortfalls and I do hope we have the pleasure of welcoming back in the near future and until then, wish you pleasant travels Kind Regards Ross Elvin Reservations and Events Executive

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