Queens Hotel Cheltenham - MGallery 4 stars

Name: Queens Hotel Cheltenham - MGallery
Address: CHELTENHAM, GL50 1NN, UNITED KINGDOM
Telephone: (+44)1242514754
Rating: 4.4

4.4/5

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Queens Hotel Cheltenham - MGallery

Boutique hotels with personality for a remarkable travel experience

Set amongst the backdrop of Cheltenham's fashionable Montpellier district, the Queens Hotel - MGallery offers a civilised haven for guests. Glide through the revolving doors and discover a truly majestic setting, complete with décor and architecture which encapsulates the elegance, heritage and grandeur of the neo-classical era. Experience 84 beautifully appointed guestrooms, relax in opulently finished public areas, or take in the stunning views of the Imperial Square Gardens during your stay.

Discover fine dining with fresh, local produce in the hotel's Napier restaurant, or enjoy a characterful breakfast at The Orangery. There's also room for Afternoon Tea, too. Our kitchens operate all day, so we can accommodate your needs no mater what. The hotel is also well-equipped to cater events, from weddings to corporate meetings and seminars. The exquisite Regency Suite can accommodate 120 guests, while our dedicated team can cater to your every need, making your stay a memorable one.

Queens Hotel is located in the heart of Cheltenham, home of the Gold Cup and overlooks the beautiful Imperial Gardens and Promenade. It is easily accessed via the M5 at Junction 11 or a short stroll from Cheltenham Spa train station.

Hotel extras

Meeting and events space accommodating up to 120 guests
Central location with plenty of nearby transport links
Short distance from the Cotswolds
Wedding facilities capable of accommodating 120 guests A majestic space for stylish events
Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Public outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Japanese
- Polish
Reception open 24 hours a day
EARLY CHECK IN FROM 10AMPaying
Dry cleaning / IroningPaying
Porter

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

1 meeting room(s)
Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

By plane
BIRMINGHAM At 82.7km / 51.39 miles
By plane
BRISTOL At 68.1km / 42.32 miles
By plane
GLOUCESTER At 6.3km / 3.91 miles
By plane
OXFORD At 69km / 43 miles
By train
CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

Rooms (2)
Suite (1)

SUPERIOR ROOM, 1 Queen Size Bed

Max. number of persons: 2

Wireless internet in your room
Direct dial telephone
Mini Bar

DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2

Wireless internet in your room
Direct dial telephone
Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

Max. number of persons: 2

Wireless internet in your room
Direct dial telephone
Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 145 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Much improved!

betula361 26/02/2020 TripAdvisor review

Queens was always a hotel I wanted to love but never did. But now it’s lovely. And the reason is the attitude of the staff and a few little touches. Every body seemed to be genuinely trying to make the stay a pleasure. My only irritation (snd this has been the case for a as few years) is the cost of parking a car there as a guest.

Excellent location and the staff were excellent.

Anonymous Solo - 21/02/2020 Confirmed reviews ALL

I arrived at the hotel later than expected so I didn't get have the full experience. The room was clean and had everything I needed. I also received a phone call from reception to make sure my room was perfect. I would love to visit the hotel again.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely Hotel and staff

Hayley P. Couples - 21/02/2020 Confirmed reviews ALL

Stayed overnight for valentines, room was spacious and very clean, comfy bed and quality linens. I left something behind in the room and it was posted out to me

Dear Ms P. Was Jones, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Short Break

Victoria C. Couples - 20/02/2020 Confirmed reviews ALL

From check in to check out everything was perfect. Mathieu(?) on the front desk was friendly, informative and a credit to the team.

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

good stay

Nick G. Solo - 19/02/2020 Confirmed reviews ALL

I was impressed by the efficiency and friendliness of all the staff I came into contact with Particularly helpful with umbrellas as the weather was so awful !

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Sense of calm

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

From the moment we arrived we felt relaxed and calm. Fabulous service, beautiful environment and delicious breakfast.

Well located, friendly staff

Happy C. Families - 18/02/2020 Confirmed reviews ALL

Beautiful hotel and rooms. Great value for money. Very friendly and efficient staff.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

amazing

Christopher S. C. C. Couples - 18/02/2020 Confirmed reviews ALL

from start to finish the staff were absolutely brilliant. the GM Erol was really lovely and both Vanessa and Lana made my stay one of the best I have ever had in an hotel. Thank you so much

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located, enjoyable atmosphere.

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Reception were always helpful and likewise, the staff at breakfast were always on top of drinks and offering hot food. The room was nice, although I could never work out how to turn the temperature up. Turned the thermostat up but didn't differ greatly. Room wasn't cold, so just left it. Equally don't think the towel rail was able to be independently turned on. I'm sure if I needed to work it out, the reception team would have been able to explain.

Dear Mr F., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Excellet hotel, attentive staff, quality food, great location.

Anonymous Business - 17/02/2020 Confirmed reviews ALL

The conference facility was excellent. There was plenty of room in the accommodation and quality furnishings etc. The food was of a high quality with attentive staff. Thoroughly enjoyable experience.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely Period Hotel.Well maintained.

Leighton R. Business - 17/02/2020 Confirmed reviews ALL

Stayed at this hotel for a to day conference and cant fault the Hotel or the staff. Room was spacious and well kept. Staff were very helpful and very proffesional. Would recomend this hotel to friends and family.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

A most enjoyable stay, very comfortable bed. The staff were all extremely pleasant and helpful. Our meal on Friday evening was delicious and beautifully presented as was breakfast each morning.

Great position, great service.

Philip R. Couples - 17/02/2020 Confirmed reviews ALL

Everything was professional and nicely delivered.

Friendly service

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

This was our 4th visit to Queens Hotel and each one has been pleasant experience and we have never been disappointed. The staff have always been helpful and friendly, nothing seems to be too much trouble. We will return again soon.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments about the porridge with the chef. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Well located

Anonymous Couples - 15/02/2020 Confirmed reviews ALL

Pleasant hotel in excellent location with fine room and (mostly) charming staff. Intrusively loud music in all public areas was very irritating. The major negative, however, was the extremely disappointing dinner menu. Not only was it identical on both evenings, it also lacked a variety of meat and fish options and most items required additional payment, often excessive.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that the music in the was too loud and we have set levels for that and we will certainly review these. I appreciate your comments about the dinner menu and i will share these with the chef. Could you give me more feedback about your comment that the staff should be more efficient and friendlier? Thank you again for sharing your experience, and we hope that we will be able to welcome you back. Sincerely, Erol General Manager

Birthday Treat

Tizzym Couples - 15/02/2020 Confirmed reviews ALL

We stayed one night for my husbands birthday. The staff were warm and friendly and assisted with our queries. Hotel and Room was modern and very quiet. Breakfast was really good and lots of choice. Location was great and not far to walk into town or to find a restaurant or bar. Only drawback is the additional charge for parking. But I would certainly recommend this hotel to friends and family.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very comfrotable stay

D T. Business - 14/02/2020 Confirmed reviews ALL

Comfortable room, Beautiful building, very friendly staff!

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located

Steve G. Business - 14/02/2020 Confirmed reviews ALL

A very pleasant stay in a nice hotel with excellent staff

Fabulous suite!

Anonymous Business - 14/02/2020 Confirmed reviews ALL

Held an event for colleagues that went swimmingly. The staff could not have been more helpful, cheerful and attentive.

Dear Ms L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Work Conference & overnight stay

Ian Business - 14/02/2020 Confirmed reviews ALL

TWo dat conference staying at the hotel. accommodation and service was excellent throughout my stay

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

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