we had two nights at the Queens our first trip here for some 2 years, staff we v friendly, the room was comfortable especially the bed, although there is some road noise from those rooms at the front where we were. It is a great location, easy walking distance to the town centre and also all the bars and restaurants around Montpelier. Parking is £15 per day for residents but in Cheltenham that's not bad!

Good car parking ,well located , friendly staff

The hotel was beautiful, the room was very comfortable. We were woken very early Sunday morning by a horrible agrevating noise sounded like a fan going off until we left the room at 10.00. I used the dressing gown & then noticed there was a large tea/coffee stain all down the arm which wasn't nice.

Our short one night stay was lovely. My husband and I stayed in Room 314 on the top floor and appreciated the lovely view overlooking the gardens. The room was very well decorated and spotlessly clean, and bed very comfortable. We didn't eat at the hotel but did have a drink in the cosy bar - also a nice experience, where the friendly bar person served us a good cocktail.

There were no coat hangers in room and heating was way too high. All of my party said the same. Still enjoyed the stay and staff were lovely.

The place feels very old, rooms are big but feel very small. in the room one of the complimentary biscuits had been opened, a bite taken out and left there. The sugars looked like they had been there ages as well. So immediately dint feel cleaned properly. had to book a slot for breakfast although fairly empty and couldn't just go down for breakfast which was annoying, shower was totally cold, couldn't get through to front desk to query anything....... Very costly car park, but apart from that, beat sleeping rough....just not by much !!! Wouldn't stay there again.

We loved a pour stay. The staff were so helpful and friendly they made us feel so welcome. Great location.

Generally, a very nice place to stay. I stayed for 5 nights whilst on a business course, together with 9 colleagues. The general consensus was that our rooms were far too hot, my room took 3 nights to get the temperature down to a level at which I could get a satisfactory rest. This resulted in being quite tired on the course having had at least 3 very broken nights sleep. Other than that, I've no other gripes and thought your staff very efficient and friendly.

Nice room. Well presented. Hotel staff were very friendly and helpful. Cooked breakfast was a bit basic, but coffee came in its own coffee press which I always enjoy

Beautiful hotel Staff were very helpful at reception the bar and at breakfast My only gripe was the room was far too hot despite the window being open or air conditioning on which made it an uncomfortable nights sleep. Such a shame as bed was very comfortable.

I paid more on arrival to upgrade room to find very small bathroom Rear room and would hate to think what first choice was like . As with most hotel groups you confuse the unknowing guest with king Queen superior Executive Club Suite . That it all becomes a nonsense. Was on a return to Manchester from5* Carbis Bay Hotel in Cornwall You had a relatively empty hotel and I feel you lost an opportunity to impress

Staff were friendly, polite and helpful - couldn't do enough for us. The room was slightly cramped around the bed area but the large spacious bathroom made up for it. Location was perfect for the town hall where we were going to a concert. Fabulous stay all in all.

This is a potentially classy hotel set in a great central/Montpelier location and I feel the managers and staff know it. I felt they just did enough to remind you of the unique and classy features of the hotel but really it's a pretty ordinary experience and not worth the money. We stayed in a superior room so the bed was big and comfortable. There were no drawers in the room and we had to ask for coat hangers so we could use the wardrobe. There were towelling robes to use but no slippers so it was cold walking around on a tiled bathroom floor and uncomfortable on carpet. Bathroom was only functional - toiletries provided for one not two and I honestly have had a better shower standing in a bath at a Premier Inn. Despite backing onto the carpark the room was quiet other than when the guests in the next door room were in when it was way to noisy of £200+a night. The breakfast was included thankfully as it wasn't worth £17.50 each. The croissants were stale, cooked breakfast portions meagre, coffee was not ad lib and I felt a sense of annoyance as we asked for me since the pots' size reduced each time we asked. Car parking was a nightmare but we got in after waiting for 20 minutes. I suggest you persevere. Although we appreciated the location, I would look for better value next time I visit Cheltenham.

We feel like regulars here. It's very familiar and we get our favourite requested room. We were very sorry to be here without the delightful Kasha in Victoria's Restaurant, although Greg may very well fill the gap she's left. Also, I feel that Mr Uray moving on was a surprise, too. We'll miss his welcoming, warm and professional manner. He was a real plus for this hotel. I was a little bit surprised that the new manager didn't introduce himself to us--we were treated as VIPs otherwise. However, Vicki on reception made up for any lack of FOH attention.

Welcoming staff. The ALL app bug unresolved. Did not get members rates when 2 rooms are booked at the same time. Hotel refused to honor the discount. Car park limited space Ev chargers blocked by none EV. Hotel could not do anything about it.