Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,100 reviews
Queens Hotel Cheltenham - MGallery
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Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,100 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,758 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely Hotel in a well located in the town would recommend to any one

Customer review rating 4.4/5

David C. Couples - 13/02/2020 Confirmed reviews ALL

Hotel is Beautiful and staff are very Helpful and Pleasant and a lovely Restaurant and lovely fresh Food and a great Breakfast would Definitely stay their again Full Mark's to everyone at the Hotel

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely staff, awful bed

Customer review rating 4.4/5

Matthew K. Couples - 12/02/2020 Confirmed reviews ALL

Great staff from start to finish, from front desk to bar to restaurant. Horrifying bar prices, though, and the meals were only 'good' along with small portions. The bed was awful. Very uncomfortable. Very thin walls made it noisy at night. I would not stay again.

Dear Matthew K., Thank you for taking the time to provide feedback regarding your recent stay at the Queens Hotel Cheltenham – MGallery Hotel Collection all guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities. I would like to take this opportunity to apologise that your stay did not meet your expectations as we strive to provide a high quality and value for money stay for all guests and to hear that we failed on this occasion is disappointing. This is obviously not the quality we endeavour to deliver our guests, and I am very sorry for the inconvenience that the bed comfort may have caused you. Please do email directly, should you wish to discuss this matter into further details, and see if we could have done anything to make your stay more comfortable. Thank you for your further feedback with regards to your experience in restaurant experience, I would like to sincerely apologise for the disappointment and I can assure you that I have forwarded your comments on to our Head Chef who takes feedback very seriously and will surely prevent future occurrence. Once again, please accept my sincere apologies for our shortfalls and I do hope we have the pleasure of welcoming back, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Lana El Zir Front Office Manager

Brilliant location, friendly staff

Customer review rating 4.4/5

Kirstie Business - 12/02/2020 Confirmed reviews ALL

Perfect location, lovely hotel. The staff great, nice welcome touches in room.

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Very welcoming staff and comfortable stay.

Customer review rating 4.4/5

Vivien P. Couples - 12/02/2020 Confirmed reviews ALL

Lovely welcome from reception staff, comfortable room, very quiet when we stayed. Delicious breakfast with pleasant attentive staff. We have booked three rooms for our small family with evening table reservation for my husband’s 70th birthday celebration 14th March so hope all our expectations will be met.

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can see your table booked and the team will certainly look after you. I just want to inform you that the period you are staying with us is during the Cheltenham Races and as such the restaurant and hotel will be very busy. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Well located, comfortable, clean

Customer review rating 4.4/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

The hotel was beautiful with a stunning staircase. Our room was spacious, comfortable, clean and very quiet. Our meals were delicious and the staff helpful and friendly.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

great place to stay in Cheltenham

Customer review rating 4.4/5

Helen Couples - 11/02/2020 Confirmed reviews ALL

Great location, super breakfast and attentive staff

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Christmas Present

Customer review rating 4.4/5

Jen Couples - 10/02/2020 Confirmed reviews ALL

Beautiful hotel, very good evening meal. Parking and centrally located. Ideal for Cheltenham.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Nice central location and chacter room

Customer review rating 4.4/5

Steve Couples - 10/02/2020 Confirmed reviews ALL

Room was a good size with a very comfortable and generous bed and the room was well equipped. However, the easy chairs were difficult to relax in and the view of the other part of the hotel boring. Breakfast was expensive but was well severed with plenty of selection. The hotel is ideally situated between the shopping area and the boutique restaurant area, so not far to walk to any destination during a weekend stay.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that the additional feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent venue

Customer review rating 4.4/5

Tyrone Business - 09/02/2020 Confirmed reviews ALL

Location couldn't be faulted. Staff very wecolming and overall the hotel was well appointed and a pleasure to stay.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Excellent location

Customer review rating 4.4/5

Rob M. Business - 08/02/2020 Confirmed reviews ALL

Great location, comfortable, attentive staff,

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Good stay

Customer review rating 4.4/5

Gill J. Couples - 06/02/2020 Confirmed reviews ALL

Spacious room with a very comfortable bed. Looking over the promenade with dual aspect windows, Breakfast was delicious with plenty to choose from as well.

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great Stay

Customer review rating 4.4/5

Mike S. Business - 06/02/2020 Confirmed reviews ALL

The hotel is lovely, location, service, the rooms and breakfast was fantastic, i would certainly stop here again

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Elegant hotel in an excellent location

Customer review rating 4.4/5

Colin S. Families - 05/02/2020 Confirmed reviews ALL

We were staying at the hotel for our daughter's 21st birthday and wanted a high quality hotel with character. The Queens certainly didn't disappoint in this respect. It is a beautiful building in an excellent location overlooking the Imperial Gardens and an easy walk to the shops. Our rooms were on the small side but comfortable and well appointed. Being at the rear of the building meant they were quiet. In the evening we opened our daughter's presents in the lounge area and had drinks from the bar which we thought were excellent and reasonably priced. The only negatives were a slight smell of drains in the reception area and a relatively long wait to be seated for breakfast in the morning. Breakfast quality was excellent and the staff provided out daughter with some fruit and truffles at the end which was a nice touch. Overall we were really pleased with our choice and the hotel played a big part in a memorable weekend for us all.

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located

Customer review rating 4.4/5

Sheila Couples - 04/02/2020 Confirmed reviews ALL

Stayed for 2 nights for my birthday. Hotel was perfectly situated for us to get around and see Cheltenham. The room was lovely and the staff were very friendly and helpful. Food was nice, breakfast was exceptional.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Great location

Customer review rating 4.4/5

Nigel W. Couples - 04/02/2020 Confirmed reviews ALL

A traditional hotel with slightly dated bedrooms due to age of building... dinner & breakfast excellent

Dear Mr w., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can see from your rating that the check out was not to your satisfaction. I can also see that you have rated the team lower. I would be grateful for more information with regards to your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great hotel in a fab location.

Customer review rating 4.4/5

Antonio L. Couples - 04/02/2020 Confirmed reviews ALL

Very enjoyable 2 nights at this hotel, made extremely pleasurable by the wonderful staff in all areas of the hotel. Everyone had a smile on their face, which is so nice to see.

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Perfect location, perfect Hotel!

Customer review rating 4.4/5

Kate Couples - 04/02/2020 Confirmed reviews ALL

We have a wonderful 1 night stay. The Hotel was clean and modern and the staff couldn't have been more accommodating. Perfect location for shopping in the day and cocktail bars at night.

Dear Ms F., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located, comfortable stay

Customer review rating 4.4/5

Lisa L. Families - 04/02/2020 Confirmed reviews ALL

It was a Mother and Daughter weekend away. Our room was well positioned, clean and bright, overlooking the gardens. Bathroom was a tad small but had everything you needed. The ambience was excellent (although possibly a bit too dark at evenings along the ground floor corridors) and the staff/service was excellent.

Dear Ms L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read about the shortcoming in service and I can assure you that these are not the usual high standards of service we proud ourselves on. I have shared with the team, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked the team to refund your car park charges for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Wonderful service and lovely hotel

Customer review rating 4.4/5

Catherine B. Business - 03/02/2020 Confirmed reviews ALL

On arrival the staff were incredibly welcoming and helpful. The rooms were beautifully cleaned and I even had a plug near the mirror for a hair dryer, which never happens in most hotels, so very well presented too! The staff in the bar and also in the restaurant were very attentive and polite. All in all a very pleasant stay indeed! Thank you.

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The person your spoke to on arrival was probably Sabrina our Front Office Team leader and I will be passing on your lovely feedback. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Beautiful

Customer review rating 4.4/5

Stella Friends - 03/02/2020 Confirmed reviews ALL

Four girlfriends booked for an overnight stay at The Queens. The Hotel is absolutely beautiful, the decoration and accessories used are stunning. Both bedrooms decor was different and individual. All the staff were very helpful and friendly. Breakfast was very tasteful, and was served to you at the table. The location is perfect. We thoroughly enjoyed our stay. Thank you

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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