Queens Hotel Cheltenham - MGallery 4 stars

Experience was very good as usual - everything ready at check-in, which was very smooth and simple. Room was very nice, all the amenities worked. Breakfast service brilliant as usual. Tried room service for the first time and that went very well. Bar staff were as excellent as usual.

Excellent welcome from front desk - friendly, made a reservation for dinner on Jan 1st. However did not tell me dinner was a buffet (not what I wanted, I would have made other arrangements). I don't understand why the Dec 31st events mean that there is no dinner a la carte on the 1st - surely it is a matter of shifts/staff rotation? Anyway it upset my stay. Breakfast was good quality (sausages are important), but again my 9.30 to 10 room delivery slot came at about 9.10 ( too early). I was told things were busy, again I understand, but I imagine they can be busy at other times of year too! a 30 minute window seems to suffice in most hotels. I would stress my stay was fine, the room was good and staff were friendly, but I didn't feel cherished!

The hotel was beautiful and the staff welcoming. The food was excellent and very high quality. However, we rarely complain or comment but we’re disappointed with the en suite in the room. There was no soap, shower gel or tissue and the waste bin in emptied on arrival. This was highlighted to reception. On returning to the room soap had been added but the other items still not addressed. The little details do matter. Overall, still a lovely night away but could have been exceptional.

We stayed for four nights. Lovely spacious room which was well appointed and comfortable. The building is beautiful and well decorated.

First class hospitality , great room and breakfast. All boxes ticked.

It was a pleasure to stay at The Queens hotel, the staff were extremely pleasant and helpful and the hotel was in a great location.

Excellent experience, beautiful hotel

Lovely and relaxing

From reception through to departure, an all-round excellent stay. Room, staff, restaurant (particularly breakfast) all met or exceeded our expectations ... would not hesitate to recommend.

A lovely welcoming visit, we call it our 2nd home now as we keep coming back!

We had a lovely Friday night stay at the Queens Hotel in Cheltenham. The receptionist was very friendly and helpful. We had a lovely room overlooking the Parade. And the breakfast was fantastic. The only problem for us was the nightclub further down the Parade which was playing music until 5am!

Brilliant

We stayed 3 nights over New Year. The location is great and the hotel looks impressive, but I was a bit disappointed. It was quite pricey and was nothing special, parking and breakfast was extra and the parking barrier was broken which was a bit annoying. The room cleaning was poor, they said they had staff sickness so that may have been their issue, but it meant the room wasn’t fully stocked when we checked in and wasn’t cleaned properly during our stay. The bed was comfortable, but there is nothing special about a superior room it’s just basic. We had to ask for shower gel and milk for tea as that wasn’t in the room.

Excellent.. one small thing. No milk at all in room for coffee!

Room and restaurant fine. The running of the bar was breathtakingly poor, and unbelievable for an MGallery hotel.