Queens Hotel Cheltenham - MGallery 4 stars

Name: Queens Hotel Cheltenham - MGallery
Address: CHELTENHAM, GL50 1NN, UNITED KINGDOM
Telephone: (+44)1242514754
Rating: 4.4

Customer review rating 4.4/5 6,616 reviews

ALLSAFE approved hotel

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+ 16 Services

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Queens Hotel Cheltenham - MGallery

Boutique hotels with personality for a remarkable travel experience

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Erol Uray, Hotel Manager

Set amongst the backdrop of Cheltenham's fashionable Montpellier district, the Queens Hotel - MGallery offers a civilised haven for guests. Glide through the revolving doors and discover a truly majestic setting, complete with décor and architecture which encapsulates the elegance, heritage and grandeur of the neo-classical era. Experience 84 beautifully appointed guestrooms, relax in opulently finished public areas, or take in the stunning views of the Imperial Square Gardens during your stay.

Discover British cuisine with fresh, local produce in Victoria's restaurant or enjoy a characterful Afternoon Tea in Duke's Tea Room. Our kitchens operate all day, so we can accommodate your needs no matter what. The hotel is also well-equipped to cater events, from weddings to corporate meetings and seminars. The exquisite Regency Suite can accommodate 120 guests, while our dedicated team can cater to your every need, making your stay a memorable one.

Queens Hotel is located in the heart of Cheltenham, home of the Gold Cup and overlooks the beautiful Imperial Gardens and Promenade. It is easily accessed via the M5 at Junction 11 or a short stroll from Cheltenham Spa train station.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel.
Central location with plenty of nearby transport links
Short distance from the Cotswolds
Wedding facilities capable of accommodating 120 guests A majestic space for stylish events
Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Wifi is available in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Public outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Japanese
- Polish
Reception open 24 hours a day
EARLY CHECK IN FROM 10AMPaying
Dry cleaning / IroningPaying
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

1 meeting room(s)
Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BIRMINGHAM At 82.7km / 51.39 miles
By plane
BRISTOL At 68.1km / 42.32 miles
By plane
GLOUCESTER At 6.3km / 3.91 miles
By plane
OXFORD At 69km / 43 miles
By train
CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Bathrobe
Slippers

SUPERIOR ROOM, 1 Queen Size Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

DELUXE ROOM, 1 KING SIZE BED with City View

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

EXECUTIVE ROOM, 1 KING SIZE BED

Max. number of persons: 3
Area: From 34 m² / 366 sq ft

Rooms

Our restaurants and bars

VICTORIA'S

Type of cuisine: Regional

Victoria's celebrates and showcases the very best of British seasonal cuisine. Sourcing only the best quality produce and the best ingredients from local artisan producers and farms. Serving only fresh, seasonal and premium homemade quality dishes.

Lunch

12:00 - 17:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE GOLD CUP BAR

The Gold Cup Bar is perfect for pre- and after-dinner drinks and snacks. Enjoy a classic cocktail expertly made by our talented bar team or perhaps our signature Queens Cocktail. With over 50 gins, our bar provides a indulgent setting for everyone.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 145 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Exceptional

Bhuvanvir M. Couples - 29/12/2020 Confirmed reviews ALL

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of an amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with our expectations. Thank you very much to the front desk, bar and restaurant teams. Much appreciated.

Dear Bhuvanvir M., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I will be sure to pass on your lovely comments with regards to our Front desk, bar and restaurant team members. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Excellent staff

Liz Business - 29/12/2020 Confirmed reviews ALL

Really enjoyed my stay , staff were really helpful and welcoming, the hotel is beautifully decorated , in the perfect position and the room was large and comfortable .

Dear Elizabeth L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. We are pleased to read that you have enjoyed our Christmas decoration, as each item has been thoughtfully chosen by our General Manager in order to ensure that every guest feels the Christmas spirit when visiting the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Christmas Break

carcherob 29/12/2020 TripAdvisor review

We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone

Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Lovely weekend

Wayne A. Families - 28/12/2020 Confirmed reviews ALL

Hotel be great when all work completed

Dear Wayne A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back at the Queens Hotel for another memorable experience. Sincerely, Lana El Zir Front Office Manager

Classic hotel in good location for visiting Cheltenham

Jayne Couples - 27/12/2020 Confirmed reviews ALL

We spent Christmas Eve as our plans had suddenly changed due to the restrictions. The reception staff were lovely and very friendly. We were offered two free drinks in the lounge bar. This turned out to be a bit frustrating as we had to order some bar snacks in order to have the “free” drinks and it cost us £11! Comfortable bed and spacious bedroom. Such a shame the entire building was covered in sheeting and scaffolding and you could not see any of the stunning Georgian facade.

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Dec Couples - 26/12/2020 Confirmed reviews ALL

Great service staff very friendly and helpful

Dear Declan S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Perfect Christmas Getaway

Katherine R. Couples - 26/12/2020 Confirmed reviews ALL

After a tough year, my husband and I wanted to treat ourselves and new the Queen's Hotel was the only place to go! We had a beautiful overnight stay, the hotel was decorated for Christmas with the most perfect decorations and really added to the atmosphere and made it so special. Staff were so welcoming and helpful too.

Dear Katy C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. We are delighted to see that you have enjoyed our Christmas decoration as every small item has been thoughtfully chosen and placed to ensure that every guest that comes and visits the hotel feels welcomed. I will surely share your kind feedback to all our team, and especially our General Manager who personally overlooked the Christmas decoration. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Incredible, in all ways.

bhuvanvirmaingi 26/12/2020 TripAdvisor review

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with expectations.

Dear bhuvanvirmaingi, Thank you for taking the time to share your experience at the Queens Hotel Cheltenham. We are delighted to read that you have had a memorable stay you have found our team to be so friendly and helpful. As we always strive to ensure that every guest has a pleasant and comfortable stay with us, we are very happy that this was the case for you. Thank you again for your kind feedback, and the team at the Queens Hotel Cheltenham is looking forward to welcoming you back for another memorable stay with us. Sincerely, Lana El Zir Front Office Manager

Fantastic overall experience

Kieran I. Couples - 24/12/2020 Confirmed reviews ALL

Everything about our stay was amazing! The location of the hotel is great as it is located near lots of bars and restaurants which is ideal when you don't know the local area too well! The staff were very welcoming and helpful with everything during our stay whilst still acting in a safe manner. The room was very well presented and clean! Stayed in a deluxe king, which I would highly recommend. I will be returning to this hotel upon my next trip to Cheltenham

Dear Mr I., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Friendly staff, good location.

Sarah M. Couples - 23/12/2020 Confirmed reviews ALL

Not our first visit this year. Always a pleasure and won’t hesitate to return.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent stay

Sarah K. Couples - 23/12/2020 Confirmed reviews ALL

Great service in every encounter with staff members. The barman deserves a special mention, he made sure that we had a lovely evening despite the restrictions and being very busy with room service. The lady on reception at check in was also very welcoming. Just excellent!

Dear Ms K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent Stay

Paul Business - 23/12/2020 Confirmed reviews ALL

I had a really good stay with this hotel. It was clean, tidy and the staff were very helpful. The Christmas decorations were well done and their COVID rules were excellent. I would definitely recommend this place and will stay again .

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent from start to finish

Paul K 23/12/2020 TripAdvisor review

We had a wonderful stay at the queens hotel last weekend. We received excellent service from check in to check out. The reception staff were efficient and friendly. A special mention should go to the bar man, we didn’t catch his name but he did a fantastic job in looking after us dispite numerous room service orders. We wouldn’t hesitate to recommend end the hotel to friends and will be back in the near future.

Thank you very much for this amazing review and I am so happy to read that you had such a wonderful time with us. The team will be really please to hear about the excellent service they delivered. I appreciate your special mention of our barman on the day and I will ensure that he hears about it. I wish you a Merry Christmas and a Happy New Year. We are looking forward to welcome you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Weekend away

Mark L. Couples - 22/12/2020 Confirmed reviews ALL

Excellent stay and well looked after by Professional staff

Dear Mr l., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous as always

Jo C. Couples - 22/12/2020 Confirmed reviews ALL

Felt extremely safe and welcome. Superb procedures in place for distancing and hygiene. However the reason we keep returning is the VIP service from ALL staff.

Dear Jo C., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186284-d192978-Queens_Hotel_Cheltenham_MGallery-Cheltenham_Cotswolds_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Lovely hotel

Helen Families - 21/12/2020 Confirmed reviews ALL

Very accommodating and an excellent lunch in Victoria’s.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Good stay

Abigail R. Couples - 21/12/2020 Confirmed reviews ALL

A really lovely experience. Welcoming ,helpful and friendly staff. Lovely meal in the restaurant in the evening. We will be coming back!

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Friendly staff, good location.

Veronica Couples - 21/12/2020 Confirmed reviews ALL

We enjoyed our stay, the staff were very informative and friendly. We felt we were in safe hands during the Covid pandemic.

Dear Ms V., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Stylish hotel, friendly service

Quentin C. Couples - 21/12/2020 Confirmed reviews ALL

Very pleasant and enjoyable stay in the hotel. The welcome was warm and genuine. The front desk did brilliantly. Room was very well appointed despite Covid restrictions. Breakfast on both days was excellent with staff fully Covid compliant but still managing to engage with everyone as much as possible. The only weaknesses and disappointments were linked with dinner on Friday night. I had paid for dinner as part of my room package but the choice was very limited without choosing food adding lots of supplements to the bill. Either this should be made clearer when booking or the cost of the dinner bed and breakfast rate increased. I just didn’t feel I was getting any sort of ‘deal’ The head waiter also needs to think more about Covid compliance, all other waiting staff served and cleared wearing gloves, he didn’t. When he opened and served the wine, again this was without gloves or a cloth, he just left us to top up our glasses. The previous evening at a restaurant outside the hotel we were told that the waiter would open the bottle (which they did while holding the bottle with a cloth) and then said that they then left refills to guests. So a small but significant difference to the hotel.

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you feel that the Menu did not have enough choice. We did not have that feedback in the past and will certainly take this into consideration for any future Menu Developments. The choices from the menu if ordered without a package would have been a total of £77.00 compared your rate of £50.00 per booked dinner. I can assure you that we are taking Covid measure very serious and it is not mandatory to wear gloves at all times when serving guest as per the ALLSAFE COVID guidelines. The team is sanitizing their hands at all times during the service and after. A few members of our team do prefer to wear gloves and we allow them to do so. All staff members are wearing gloves when cutting the Pork Pie on our trolley. I will certainly take your comments about the wine service into consideration for the future. Here again all bottles are sanitized and the hand as well prior to delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous - staff, ambiance, location, quality

Noel H. Couples - 21/12/2020 Confirmed reviews ALL

25th Wedding Anniversary night away, the staff all seemed to know and made it a very special time. The hotel was relatively quiet but everything was available. We had dinner in which was a stunning meal. Already thinking about a return next year

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

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Hotel extras