Queens Hotel Cheltenham - MGallery 4 stars

Name: Queens Hotel Cheltenham - MGallery
Address: CHELTENHAM, GL50 1NN, UNITED KINGDOM
Telephone: (+44)1242514754
Rating: 4.4

Customer review rating 4.4/5 6,982 reviews

ALLSAFE approved hotel

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+ 17 Services

Queens Hotel Cheltenham - MGallery

Boutique hotels with personality for a remarkable travel experience

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Erol Uray, Hotel Manager

Set amongst the backdrop of Cheltenham's fashionable Montpellier district, the Queens Hotel - MGallery offers a civilised haven for guests. Glide through the revolving doors and discover a truly majestic setting, complete with décor and architecture which encapsulates the elegance, heritage and grandeur of the neo-classical era. Experience 84 beautifully appointed guestrooms, relax in opulently finished public areas, or take in the stunning views of the Imperial Square Gardens during your stay.

Discover British cuisine with fresh, local produce in Victoria's restaurant or enjoy a characterful Afternoon Tea in Duke's Tea Room. Our kitchens operate all day, so we can accommodate your needs no matter what. The hotel is also well-equipped to cater events, from weddings to corporate meetings and seminars. The exquisite Regency Suite can accommodate 120 guests, while our dedicated team can cater to your every need, making your stay a memorable one.

Queens Hotel is located in the heart of Cheltenham, home of the Gold Cup and overlooks the beautiful Imperial Gardens and Promenade. It is easily accessed via the M5 at Junction 11 or a short stroll from Cheltenham Spa train station.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel.
Central location with plenty of nearby transport links
Short distance from the Cotswolds
Wedding facilities capable of accommodating 120 guests A majestic space for stylish events
Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Wifi is available in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying)
- Public outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
100% non-smoking hotel
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Japanese
- Polish
Reception open 24 hours a day
EARLY CHECK IN FROM 10AM Paying
Dry cleaning / Ironing Paying
Porter

Breakfast Paying
3 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

1 Meeting room(s)
Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 15h00

Check out up to 11h00

By plane
BIRMINGHAM At 82.7km / 51.39 miles
By plane
BRISTOL At 68.1km / 42.32 miles
By plane
GLOUCESTER At 6.3km / 3.91 miles
By plane
OXFORD At 69km / 43 miles
By train
CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Bathrobe
Slippers

SUPERIOR ROOM, 1 Queen Size Bed

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

Wireless internet in your room
Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

Max. number of persons: 2
Area: From 26 m² / 280 sq ft

DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Bathrobe
Slippers
Nespresso machine
Coffee/tea making facilities(...)

DELUXE ROOM, 1 KING SIZE BED with City View

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

EXECUTIVE ROOM, 1 KING SIZE BED

Max. number of persons: 3
Area: From 34 m² / 366 sq ft

Our restaurants and bars

VICTORIA'S

Type of cuisine: Regional

Victoria's celebrates and showcases the very best of British seasonal cuisine. Sourcing only the best quality produce and the best ingredients from local artisan producers and farms. Serving only fresh, seasonal and premium homemade quality dishes.

Duke's Tea Room

Type of cuisine: Regional

Take a seat in our refined Duke's Tea Room, inspired by our heritage and the Duke of Wellington who visited Cheltenham regularly to take the waters. Enjoy our delicious and ever-popular Queens Tiffin Afternoon Tea or a casual all-day dining meal.

Queens Hotel Summer Garden

Type of cuisine: International

Located in the most prominent and exclusive location in Cheltenham, the Queens Hotel Garden offers a wide selection of food & drinks. Whether you are joining us for Brunch, Lunch & Dinner, Afternoon Tea or just for a drink, you will be spoilt for choice.

THE GOLD CUP BAR

The Gold Cup Bar is perfect for pre- and after-dinner drinks and snacks. Enjoy a classic cocktail expertly made by our talented bar team or perhaps our signature Queens Cocktail. With over 50 gins, our bar provides a indulgent setting for everyone.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 145 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

Loved it

Kimdix 23/09/2021 TripAdvisor review

Thank you for a lovely stay it was wonderful. Staff excellent very friendly and willing to help, food and room excellent. Will definitely recommend the Queens to my friends and hope to visit again sometime.

Great Setting

William W. Friends - 21/09/2021 Confirmed reviews ALL

Lovely hotel, rooms were spacious and clean

A favourite hotel

Alan P. Couples - 21/09/2021 Confirmed reviews ALL

Pleasant staff. Proper scrambled eggs and crispy bacon which is important to me

Good location, nice breakfast, (mostly) polite employees.

S1 Business - 20/09/2021 Confirmed reviews ALL

I rang the night before to say I would be arriving early as I had a 10am meeting with a small break before my 2pm meeting, and was assured by the Reception staff that this was not an issue, in terms of room availability for my meeting. I arrived at 9am. I had a conference booked from 1. However, I asked if there would be any room available for me to use for my 10am meeting. I was assured this would be fine. I set up in the lobby initially and then a a lady from the 'events team' said it would be fine for me to use the conference suite, from 0930. 3 minutes prior to my 10am video conference, another employee then walked into the conference suite and informed me that I could only use the suite from 1pm, as the hotel had some sort of maintenance works in the room I was in and it would be 'noisy' and advised I set up in the lobby. I stated that the nature of the lobby meant that I would be unable to have my meeting and also there was background music played in the lobby for all guests also. He then said I could stay for my 10am meeting and then vacate the room. At 12.15, over 3 hours after my arrival, my colleague walked in and was provided the key to her room for her 1pm meeting immediately. I challenged Reception and stated I had been waiting all morning and not afforded the same service, despite ringing the night before and assured. I understand that this is a request, and you have many rooms to clean and prepare, but I am not sure how you can fulfil one guests query so swiftly and not another's. I didn't get my room until 3pm, in the end. Further, the room I was provided with, was designed for an individual with restricted mobility. I am unsure if these are what all your rooms are like, but this was also unexpected.

Excellent hotel in prime location

G W. Couples - 20/09/2021 Confirmed reviews ALL

Lovely room, excellent location and very good breakfast

Good Stay

Mark H. Couples - 20/09/2021 Confirmed reviews ALL

We had a good stay, had booked a dinner reservation for Friday night but was slightly annoyed when we were advised 4 days before arrival that the restaurant would be closed, made it a little difficult to secure a table in a good local restaurant

A fine hotel

Perrygull 20/09/2021 TripAdvisor review

A splendid building and perfect location for seeing Regency Cheltenham. Car parking easy at £15 per night. Dogs are welcome at a pricey £30 per night but not allowed in bar or restaurant. Many excellent restaurants close by. On arrival, Alan on reception was exceptional. A super stay and a beautiful place!

Lovely hotel

Emma Friends - 19/09/2021 Confirmed reviews ALL

The hotel was really lovely, great facilities, lovely rooms with v comfortable beds and great bathrooms. Very nice breakfast Only slight complaint is the hotel bar - this closed very early for a residents bar - we couldn’t get a drink at 11.20 on a Saturday night - disapppointing

Beautiful hotel

Nicola N. Couples - 19/09/2021 Confirmed reviews ALL

An enjoyable stay. Polite, friendly staff. Good breakfast, personally served to table. Large room, but unfortunately windows sealed closed. No alternative comparable room available, so we’re given free parking as compensation. Had to request room to be serviced daily, due to COVID rules. Personally, can’t see the reasoning behind this, as guests not in room during servicing! Hopefully, this situation will not be indefinite

Lovely hotel and location

Claire D. Families - 18/09/2021 Confirmed reviews ALL

Very nice visit. All good. Staff very welcoming . Excellent service in restaurant and breakfast.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Going to the Queens

vickiwilliams584 18/09/2021 TripAdvisor review

Visiting Cheltenham the Queens is ideal as it is central to the town centre. Very comfortable and the breakfast service was excellent. Dinner is good but unable to get in the second night as it was fully booked.

Looks lovely, staff friendly, high standards, food ace.

Mick R. Business - 17/09/2021 Confirmed reviews ALL

Arrived and staff very professional and friendly. Room was nice - 202 - a bit smaller than I usually get but still nice. Shower took ages to get warm and it didnt get hot but was OK. Bed was lovely - s;lept well. Breakfast was lovely - staff great, service great, presenationion great, food hot and high standards. Good value at £110.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol General Manager

Average

Malcolm W. Business - 16/09/2021 Confirmed reviews ALL

This hotel is average compared to the many hotels I use.

Well located

Mr D. G. Couples - 16/09/2021 Confirmed reviews ALL

Booked evening dinner for night of arrival and confirmed time of arrival only to find Restaurant closed for private function Dinner served i room But uneatable and complained A very bad start But rest of stay fine

Great location

Deborah H. Families - 16/09/2021 Confirmed reviews ALL

The staff were friendly and efficient, the rooms were superb and spotless.

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Very well located hotel in central Cheltenham

Paul C. Couples - 16/09/2021 Confirmed reviews ALL

A couple of days in Cheltenham to reminisce and visit old haunts

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol General Manager

John H. Couples - 16/09/2021 Confirmed reviews ALL

Lovely hotel, great location. Staff very attentive, but cooked breakfast quite small.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can increase size of cooked breakfast upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely hotel in the centre of Cheltenham

Wendy Couples - 15/09/2021 Confirmed reviews ALL

I have always wanted to stay at this hotel so we stayed here for a few nights before our journey to Cornwall as a treat. The hotel itself is stunning and our room was just lovely and spacious and it was great being in the centre of Cheltenham so easy to visit shops and bars/restaurants. There was only one problem that we experienced, despite booking the room way in advance and booking parking they overcharged me but this was rectified when I showed them my booking form. The staff are lovely and very helpful, the service is excellent and the breakfast was fab. Would recommend for a special occasion most definitely.

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely atmosphere

Kate Friends - 14/09/2021 Confirmed reviews ALL

Great location and beautifully presented hotel. Staff were efficient and friendly and I was particularly impressed with the waiting staff at breakfast who were extremely attentive and professional (very young smart team!). Room and communal spaces were newly refurbished and of a high standard. Food EXCEPTIONAL!

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely hotel, great location,helpful staff

Steph Families - 14/09/2021 Confirmed reviews ALL

Perfect

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Our most recent 20 reviews

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