Queens Hotel Cheltenham - MGallery 4 stars

I spoke and booked through Vanessa who was extremely helpful and arranged for balloons and some chocolate for my partner whose birthday it was - a lovely touch. Impressed with customer service throughout. We only stayed one night for Bed and Breakfast and I would certainly recommend the breakfast & buffet

Very enjoyable

The bar and bar tender were excellent, reception staff friendly and efficient. Well appointed room with comfortable bed. Only slight negative was temperature in room, needed extra heater which was swiftly provided. Lovely touch was the chocolate plate and rose petals on the bed - we were celebrating our 26th anniversary.

Had a wonderful time. Beautiful hotel and the staff are so friendly, nothing is too much trouble. It was my birthday and they went to the effort to upgrade us and leave a gift in the room with a hand written card. Very thoughtful. Breakfast was amazing too, would definitely return.

Very good location, staff very helpful

Our room was above noisy Aircon/refrigeration units which hummed all night.

Trip advisor site playing up, so this is the 3rd attempt to provide feedback - headlines only this time. Nice hotel, in keeping with Accor MGallery standards, but several minor elements detracted from the stay. 1) Arriving 30 minutes before official 2:00 pm check-in, instead of a friendly 'Let me see if the room's ready' we were sent away to kill time. 2) On arriving back post 2:00pm, most hotels would have sent the bags up to the room in advance; not here. 3) On a 3 day 'Gourmet Break' disappointing to have the same limited menu every night; beautifully presented, but very restricted. Pleasant hotel, but we won't be back.

Customer service was excellent

Very pleased with our stay. Welcome from receptionist was helpful and friendly; the room was very clean and well appointed. Could have done with a few more drawers but the minibar and tea/coffee making facilities were welcome. Efficient service from the bar and well cooked and presented food made for a pleasant evening. Although our room was at the front there was no intrusive road noise and we had a comfortable night’s sleep. Breakfast from the extensive buffet selection set us up for the morning. Secure car parking, although chargeable, was a welcome asset.

Experience was very good as usual - everything ready at check-in, which was very smooth and simple. Room was very nice, all the amenities worked. Breakfast service brilliant as usual. Tried room service for the first time and that went very well. Bar staff were as excellent as usual.

Excellent welcome from front desk - friendly, made a reservation for dinner on Jan 1st. However did not tell me dinner was a buffet (not what I wanted, I would have made other arrangements). I don't understand why the Dec 31st events mean that there is no dinner a la carte on the 1st - surely it is a matter of shifts/staff rotation? Anyway it upset my stay. Breakfast was good quality (sausages are important), but again my 9.30 to 10 room delivery slot came at about 9.10 ( too early). I was told things were busy, again I understand, but I imagine they can be busy at other times of year too! a 30 minute window seems to suffice in most hotels. I would stress my stay was fine, the room was good and staff were friendly, but I didn't feel cherished!

The hotel was beautiful and the staff welcoming. The food was excellent and very high quality. However, we rarely complain or comment but we’re disappointed with the en suite in the room. There was no soap, shower gel or tissue and the waste bin in emptied on arrival. This was highlighted to reception. On returning to the room soap had been added but the other items still not addressed. The little details do matter. Overall, still a lovely night away but could have been exceptional.

We stayed for four nights. Lovely spacious room which was well appointed and comfortable. The building is beautiful and well decorated.

First class hospitality , great room and breakfast. All boxes ticked.

It was a pleasure to stay at The Queens hotel, the staff were extremely pleasant and helpful and the hotel was in a great location.