Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,455 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Queens Hotel Cheltenham - MGallery
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 KING SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

EXECUTIVE ROOM, 1 KING SIZE BED

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
Rooms

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Non contractual photo

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,455 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,852 reviews

Great Stay Except Breakfast Service

Customer review rating 4.4/5

Iain Couples - 20/10/2020 Confirmed reviews ALL

Hotel was excellent, breakfast service was ridiculously slow, about an hour to be served coffee and toast. Recommend staying but there are many other places to eat near by.

Beautiful hotel

Customer review rating 4.4/5

P. M. Couples - 19/10/2020 Confirmed reviews ALL

We had a lovely stay at this hotel. My new wife and I came to stay here for 3 nights on our honeymoon and we just didn’t want it to end. It’s well located, near some lovely parks for walks, right next to the ivy restaurant too which is lovely and Cheltenham itself is just a lovely town to walk through and shop. It’s also not far from Gloucester which is a lovely day out too. The hotel was amazing. Lovely friendly staff and the service was fast too. The breakfast I would definitely recommend, so many options, and considering the new restrictions with Covid with table service only it was excellent! They give you a letter when you check in which go over the procedures regarding the new restrictions and all guests and staff must wear masks when walking inside the hotel. Although these were in place, I still found everyone to be friendly, welcoming and helpful too. It was a little expensive but I managed to find a great deal on secret escapes which included breakfast. It was surprisingly much cheaper than booking directly without breakfast! The parking too is a bit much but if you find a good deal which includes breakfast then it ends up being about the same price if you include the parking charges too, as if you’d booked it direct without breakfast. But despite this, I would definitely stay here again!

Average

Customer review rating 4.4/5

John F. Couples - 19/10/2020 Confirmed reviews ALL

Decor of the hotel really nice but disappointed with the room , description was superior room , ours was small and standard . Breakfast reasonable but service slow , staff friendly . Car parking fees excessive.

OK, but not as 'special' as anticipated

Customer review rating 4.4/5

Patrick C. Couples - 19/10/2020 Confirmed reviews ALL

Friendly receptionist but disappointed with room allocated. Told it had a 'view' but really this was of the busy road outside and the loud bar across the road. That bar had loud outside music on all evening, so we were glad of its enforced closing at 10pm. The bathroom was miniscule, no bath, the room on a corridor by the service lift. Disappointing, especially as it was intimated we were getting something a little extra for our anniversary. It is unfortunate that the bar was so small we could not get drinks at 9pm after dinner, so we had to got out. Excellent breakfast.

Customer review rating 4.4/5

Anthony S. Couples - 18/10/2020 Confirmed reviews ALL

Excellent stay

Dear Anthony S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Lovely hotel in a great position on The Promenade within walking distance to bars restaurants and shops

Good location but could be better

Customer review rating 4.4/5

Victoria P. Couples - 18/10/2020 Confirmed reviews ALL

We were greeted by reception well and informed of all the procedures in place for Covid. Our room was a little disappointing as it didn’t look like anything we had seen in the photos, the room seemed to feel very hot at times which we couldn’t seem to work out and the weather was chilly the weekend we visited. The bedding was all duck feathers which we both don’t do very well with and the pillows were so flat so we both woke up feeling very unrested! The fan in the bathroom wasn’t working and there was signs of damp on the bathroom door as paint was peeling off of it! We found the room to be very clean despite the few negatives which is most important during the Covid situation and breakfast was nice. Had we had paid the normal price for our stay we would have complained but we had booked our room via secret escapes.

Good value overnight stay

Customer review rating 4.4/5

Simeon F. Couples - 18/10/2020 Confirmed reviews ALL

One night away at great price through Secret Escapes. Check in and COVID aspects all good and breakfast was fab. Room wasn’t as ‘deluxe’ as had been shown at booking and was like a sauna when we went into it. Had to switch off heating and leave window open to address it as no air con. Only a minor issue and wouldn’t stop me from staying again.

Great stay

Customer review rating 4.4/5

Sir P. S. Business - 18/10/2020 Confirmed reviews ALL

Speedy reception on arrival for a tight-packed literary festival day. I didn't make many demands All were met.

Dear Peter S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

Lovely hotel

Customer review rating 4.4/5

Ken W. Friends - 18/10/2020 Confirmed reviews ALL

The hotel was extremely nice, all the staff were friendly and helpful. Despite the current situation everything was in place to make it feel a safe space.

Dear Ken W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M. Operations Manager

Mid week Stay

TripAdvisor rating 4.0/5

N7063WGphilipp 18/10/2020 TripAdvisor review

First class stay at the Queens Hotel.Everything was very good and very safe.We mentioned in the hotels own survey we had one slight issue when we waited 30 mins for our breakfast inc coffee to be served on the second morning.

Dear N7063WGphilipp, Thank you for taking time to share your thoughts and experiences of your recent stay at the Queens Hotel Cheltenham – MGallery Hotel Collection. I am delighted to see that you enjoyed your stay with us, and am very grateful for the high scores you marked us. It is always a pleasure to receive a positive feedback. However, I am sorry for our shortfalls in regards to your breakfast experience. Please rest assured that our Food and Beverage Manager is taken on board your feedback in order to find a solution for this matter. Once again, thank you for bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. Sincerely, Lana El Zir Front Office Manager

Comfortable surroundings

Customer review rating 4.4/5

Ross W. Couples - 17/10/2020 Confirmed reviews ALL

Our first night away in the current circumstances, and we felt that we were well looked after by the staff at The Queens.

Sleep deprived stay, well located

Customer review rating 4.4/5

Kelly Couples - 17/10/2020 Confirmed reviews ALL

The room was nicely decorated, however, one thing that wasnt well done was how the tv was fitted on the wall it was over the other side of the room so when you sat in bed watching it, it was a strain on the eyes. Also our room was above the taxi rank so after along day we had to wait until the taxis had finished before we could actually fall asleep. Food however, was amazing, be cesaer salad i have ever had.

Very well positioned in centre of cheltenham

Customer review rating 4.4/5

Paul C. Couples - 17/10/2020 Confirmed reviews ALL

Very nice staff, food and room only downside although we had free parking any free spaces were reserved for people attending the literary festival so I removed the sign so I could park.

Mid week break

Customer review rating 4.4/5

Phil P. Couples - 17/10/2020 Confirmed reviews ALL

Great stay in excellent location ,hotel Very good with great facilities in difficult times.

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located, warm welcome, well organised

Customer review rating 4.4/5

Sandra P. Friends - 17/10/2020 Confirmed reviews ALL

Organised welcome, clean room. Breakfast was very good and served. Tables were spaced for social distancing. Very good overall experience.

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Excellent short break

Customer review rating 4.4/5

Paul W. Couples - 17/10/2020 Confirmed reviews ALL

Check-in went smoothly and quickly. Plenty of hand sanitiser & one way system made you feel safe throughout hotel. Very good breakfast. Comfortable bed and good room - although housekeeping was provided outside our room each day, we would have preferred our room to be cleaned but understand that this is difficult in the present circumstances.

Room for improvement

Customer review rating 4.4/5

John R. Couples - 15/10/2020 Confirmed reviews ALL

My second visit for a romantic break. Upgraded to the Chambray Suite this time with dinner and breakfast package. Room was lovely and staff friendly however the following observations A) mini bar was empty on arrival - had to telephone reception for replenishment- replenishment consisted of 2 bottles of cola and 2 bottles of lemonade. No water, no snacks, no alcoholic beverages. B) there was no means of opening the bottles provided ie no bottle opener. C) the top shelf in the wardrobe was covered in dust to a third of its width D) a pair of ladies briefs / thong ( used) was discovered between the bath and the shower - this did not instill me with confidence that the room had been cleaned to a Covid 19 standard. E) the complimentary face mask , sanitizer was appreciated yet there was only one provided even though 2 guests. F) There was a long wait in the bar to order pre dinner drinks. This delayed our arrival at dinner to 8.05pm to be then told that we were late and that the maitre de would have to check with the kitchen as to whether we could be served. G) When I raised these issues the staff dealt with my concerns sympathetically and professionally which I appreciate however I do feel that I should not have had to raise them in the first place.

Perfect stay

Customer review rating 4.4/5

Annie T. Friends - 15/10/2020 Confirmed reviews ALL

I cannot stress enough how happy my friend and I were with Queen's hotel. Everything exceeded our expectations. We were blown away with our room.... it was more than comfortable... it was luxurious but in an understated manner... The Bathroom was one of the best I had ever seen....Best features... the curtains... the location, staff friendliness...... I cannot fault the place so do not hesitate if you want to spend a few days in Cheltenham

Dear Annie T., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186284-d192978-Queens_Hotel_Cheltenham_MGallery-Cheltenham_Cotswolds_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Anniversary stay

Customer review rating 4.4/5

Gerard M. Families - 15/10/2020 Confirmed reviews ALL

My wife is disabled but wanted to spend our anniversary at a comfortable hotel with good food, and not having been to Cheltenham before chose the Queens. They have worked hard at Covid measures and we are both elderly but felt safe, the room, although comfortable, was both basic and overpriced but as it was literary week to be expected, and we’re used to booking disabled access rooms that are fairly standard. The staff were wonderful, and very helpful, the food was excellent and the hotel is beautifully situated for seeing Cheltenham and surrounding areas, we thoroughly enjoyed it.

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