Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,969 reviews

ALLSAFE approved hotel

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Queens Hotel Cheltenham - MGallery
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 15h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

Our restaurants and bars

VICTORIA'S

Type of cuisine: Regional

Victoria's celebrates and showcases the very best of British seasonal cuisine. Sourcing only the best quality produce and the best ingredients from local artisan producers and farms. Serving only fresh, seasonal and premium homemade quality dishes.

Duke's Tea Room

Type of cuisine: Regional

Take a seat in our refined Duke's Tea Room, inspired by our heritage and the Duke of Wellington who visited Cheltenham regularly to take the waters. Enjoy our delicious and ever-popular Queens Tiffin Afternoon Tea or a casual all-day dining meal.

Queens Hotel Summer Garden

Type of cuisine: International

Located in the most prominent and exclusive location in Cheltenham, the Queens Hotel Garden offers a wide selection of food & drinks. Whether you are joining us for Brunch, Lunch & Dinner, Afternoon Tea or just for a drink, you will be spoilt for choice.

THE GOLD CUP BAR

The Gold Cup Bar is perfect for pre- and after-dinner drinks and snacks. Enjoy a classic cocktail expertly made by our talented bar team or perhaps our signature Queens Cocktail. With over 50 gins, our bar provides a indulgent setting for everyone.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,969 reviews

TripAdvisor Rating 4.0/5

1,940 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Going to the Queens

TripAdvisor rating 5.0/5

vickiwilliams584 18/09/2021 TripAdvisor review

Visiting Cheltenham the Queens is ideal as it is central to the town centre. Very comfortable and the breakfast service was excellent. Dinner is good but unable to get in the second night as it was fully booked.

Looks lovely, staff friendly, high standards, food ace.

Customer review rating 4.5/5

Mick R. Business - 17/09/2021 Confirmed reviews ALL

Arrived and staff very professional and friendly. Room was nice - 202 - a bit smaller than I usually get but still nice. Shower took ages to get warm and it didnt get hot but was OK. Bed was lovely - s;lept well. Breakfast was lovely - staff great, service great, presenationion great, food hot and high standards. Good value at £110.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol General Manager

Average

Customer review rating 2.5/5

Malcolm W. Business - 16/09/2021 Confirmed reviews ALL

This hotel is average compared to the many hotels I use.

Well located

Customer review rating 4.0/5

Mr D. G. Couples - 16/09/2021 Confirmed reviews ALL

Booked evening dinner for night of arrival and confirmed time of arrival only to find Restaurant closed for private function Dinner served i room But uneatable and complained A very bad start But rest of stay fine

Great location

Customer review rating 4.5/5

Deborah H. Families - 16/09/2021 Confirmed reviews ALL

The staff were friendly and efficient, the rooms were superb and spotless.

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Very well located hotel in central Cheltenham

Customer review rating 4.5/5

Paul C. Couples - 16/09/2021 Confirmed reviews ALL

A couple of days in Cheltenham to reminisce and visit old haunts

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol General Manager
Customer review rating 4.0/5

John H. Couples - 16/09/2021 Confirmed reviews ALL

Lovely hotel, great location. Staff very attentive, but cooked breakfast quite small.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can increase size of cooked breakfast upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely hotel in the centre of Cheltenham

Customer review rating 4.5/5

Wendy Couples - 15/09/2021 Confirmed reviews ALL

I have always wanted to stay at this hotel so we stayed here for a few nights before our journey to Cornwall as a treat. The hotel itself is stunning and our room was just lovely and spacious and it was great being in the centre of Cheltenham so easy to visit shops and bars/restaurants. There was only one problem that we experienced, despite booking the room way in advance and booking parking they overcharged me but this was rectified when I showed them my booking form. The staff are lovely and very helpful, the service is excellent and the breakfast was fab. Would recommend for a special occasion most definitely.

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely atmosphere

Customer review rating 4.5/5

Kate Friends - 14/09/2021 Confirmed reviews ALL

Great location and beautifully presented hotel. Staff were efficient and friendly and I was particularly impressed with the waiting staff at breakfast who were extremely attentive and professional (very young smart team!). Room and communal spaces were newly refurbished and of a high standard. Food EXCEPTIONAL!

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Lovely hotel, great location,helpful staff

Customer review rating 5.0/5

Steph Families - 14/09/2021 Confirmed reviews ALL

Perfect

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Disappointing

Customer review rating 2.5/5

Wendy S. N. P. Couples - 14/09/2021 Confirmed reviews ALL

We had Our wedding and a 2 night stay was very disappointed with non commutation and lack of attention to detail. the staff who where left with the situation did the best to but things right but i was left upset the day before the wedding and nervous about the day

Dear Wendy, Thank you for taking my call and once more please accept my apologies and I am happy that you are willing to give us another chance and we are looking forward to welcome you in the future. Sincerely, Erol General Manager

Good, but some small things could have been better.

Customer review rating 4.0/5

S. Couples - 14/09/2021 Confirmed reviews ALL

Whereas the room was clean and tidy, household failed to replenish the coffee, tea, water, to literally and toilet roll. The barman when asking for a large Bailey’s had no idea what measure to use one night. The second night the lady provided a single which was larger (and correct size). Breakfast was required to rebooked for the second morning at a time not convenient. Would have thought on checking in a question could be asked about breakfast times for the duration of the stay.

Very well located for the Everyman

Customer review rating 4.0/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Excellent week long stay. My only criticism was that the room was a little small and lacking in places to put clothes for a whole week… and just 3 hangers

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Great wedding location

Customer review rating 5.0/5

Steve P. Couples - 14/09/2021 Confirmed reviews ALL

Everything was top class

Dear Steve & Jenny P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent service by staff

Customer review rating 4.5/5

Rachel Families - 14/09/2021 Confirmed reviews ALL

Well located right by the two . Beautiful hotel and very attentive staff.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can confirm that we are put the breakfast buffet back in place. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Beautiful Suites

Customer review rating 4.0/5

Aimee Couples - 13/09/2021 Confirmed reviews ALL

I stayed in the Imperial Suite the night before my wedding, and the night after - When we arrived, we were checked in by a lovely chap who was on his first day - Off to a great start, he was super friendly. The room was stunning, comfy bed, plenty of space and great in room amenities. Unfortunately timings aren't their strong point - I arranged to have breakfast in my room at a certain time the morning of my wedding, and unfortunately it didn't turn up on time, so I felt rushed before heading out to have my hair and make up done. When I checked in the day before I requested that the suite was cleaned whilst I was out of the suite between 9:30am and 12:30pm as the photographer was coming to take pictures of my bridesmaid and I before I left to the ceremony. Sadly, I came back to find that the room hadn't been touched. I phoned down to reception twice, but there was no answer - Put a bit of a dampener on it because we then had to run around trying to make it all pretty to take pictures. When we checked out, the woman at reception didn't seem interested in whether we'd had an enjoyable stay at all, just trying to get us out as quickly as possible. Pro's: - The friendly chap who checked us in - The suite is stunning - Comfy bed - Breakfast was super tasty and generous Cons: - Timings; They were the biggest let down, because when you're given the option to have something a certain time, you kind of expect it. - The room not being cleaned as requested - The cleaners ended up walking into the room when I was getting dressed and we had to ask them to come back. - Disinterested lady at reception didn't seem like she wanted to be there

Last minute stay

Customer review rating 4.0/5

Steve T. Business - 13/09/2021 Confirmed reviews ALL

Looked after as always.

Disappointing

TripAdvisor rating 2.0/5

timp19662021 13/09/2021 TripAdvisor review

On arrival the bed looked like it had already been slept in. The mattress topper that was removed was disgustingly stained. The lamp shades were stained and broken. The breakfast was incredibly mean for the price charged and the service haphazard at best.

Anniversary treat

TripAdvisor rating 5.0/5

harrisondrh5 13/09/2021 TripAdvisor review

We visited The queens hotel in September to celebrate our anniversary. The staff were very friendly and helpful. The room was fabulous (Montpellier suite) although we didn’t like the fact that the toilet was open plan instead of enclosed. We only had breakfast which was lovely with plenty of choice. The location is brilliant with beautiful gardens over the road and plenty of restaurants close by. We would definitely recommend this hotel.

Staffing problems in a difficult world.

Customer review rating 3.0/5

Dr. J. Friends - 12/09/2021 Confirmed reviews ALL

It felt like a nice budget hotel. No hotel bar after 10.30pm. Everything had to be decided and paid for on arrival. Including all breakfast times. No room service for cleaning unless specifically asked for. It is difficult times but I do not expect to be chased for money the first minute I walk through the door and even before I’ve seen inside the hotel.

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