Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,174 reviews

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Queens Hotel Cheltenham - MGallery
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Non contractual photo

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,174 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,791 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Relaxing Stay

TripAdvisor rating 4.0/5

TonyRGUK 21/07/2020 TripAdvisor review

The hotel is very attractive from the outside and lovely inside, obviously things are very different now but the staff were friendly and helpful explaining how it all works, we were happy with our deluxe room which was clean and comfortable, a deluxe room comes with added extras but unfortunately most of them were missing, no slippers, no nespresso machine and no complimentary soft drinks, I asked about the soft drinks and was told they were available but you have to ask for any extras, it would have been better if we had been told this when checking in. You have to order breakfast the night before from a tick sheet and you book a timed table, your breakfast is brought to your table the food was good but everything did arrive at once, my only complaint is that the hot food choice for vegetarians is very limited. The hotel and the staff are lovely and we would stay again

Thank you very much for your review following your stay with us and i am very happy to read that you had a relaxing stay with us. I appreciate your understanding that we had to make adjustments to our service in order to meet all safety guidelines in our ALL SAFE certification. It is great to read your comments about the cleanliness of the room and the friendliness of the staff. We are looking forward to welcome you back soon. Kind regards Erol & the Queens Hotel Cheltenham family

Lovely hotel in a great location

TripAdvisor rating 4.0/5

joanneg60 16/07/2020 TripAdvisor review

We recently stayed overnight in this hotel and we were not disappointed. I don't normally post reviews but I think this hotel really deserves it. The staff were friendly and professional, nothing was too much trouble . The rooms are big and spacious, lovely with big bathroom. Fantastic location! Hoping to book again very soon. Thank you!

I am very thankful for your you great review review and it was a absolute pleasure to welcome you. It is really great to read your comments about the team and how they looked after you during your stay with us, We are looking forward to welcome you back soon. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Lovely stay made even more special by your wonderful staff

Customer review rating 4.4/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Special treat for anniversary, we treated ourselves to a suite and was not disappointed, beautiful room and how lovely to receive a card and chocolates from the staff - thank you We will be back!

Dear Lucy M., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay especially on this special occasion, as we always aim to provide an ideal hotel experience. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

GFantstic hotel with lovely staff.

Customer review rating 4.4/5

David H. Couples - 27/03/2020 Confirmed reviews ALL

Very comfortable stay. Very friendly staff.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Part of the family

Customer review rating 4.4/5

Steve Business - 26/03/2020 Confirmed reviews ALL

I stay at the Queens every time I am in the area. I wouldn't want to stay anywhere else. The staff feel like family from Erol (the manager), Marco, Zoe, Elise, Alberto, Mathieu Ash, Lucia, Kasia, the lady who cleans the reception seemingly everyday and the rest of the team that makes the hotel function. I stayed right up to the hotel temporarily closing due to COVID-19 situation. The hotel could not do enough to help its guests. I hope all the staff are stay fit and healthy, got to where they needed to be, to be with loved ones while we all ride this out together. I look forward to all getting through this and getting back to normality when I will be booking again at the Queens.

Hello Steve, your message really makes me happy in this difficult times. Thank you so much for thinking about us in these times, which is not easy for yourself and the family as well. I hope all is well. If you need anything please let us know. We have made the difficult decision to close the doors now until further notice and trust me I felt very emotional. I can just repeat your words. You are part of the Queens family and I am always happy to see you around and have a chat. The team is feeling the same and I will be sure to share your comments with them. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html Speak soon Erol

Good in difficult times

Customer review rating 4.4/5

Sharon H. Couples - 25/03/2020 Confirmed reviews ALL

The hotel was very quiet due to the covid 19 epidemic but we were treated well and courteously. Our welcome drink was brought to our room due to the closure of public areas. We felt safe and well looked after

Dear Mrs H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great place to stay

Customer review rating 4.4/5

Julia S. Business - 25/03/2020 Confirmed reviews ALL

The Queen's Hotel has a perfect location, the building is superb, the room very comfortable, breakfast is excellent and the staff are friendly.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

It is always a good experience staying at the Queens

Customer review rating 4.4/5

Kevin Business - 21/03/2020 Confirmed reviews ALL

A lovely location with welcoming and attentive peope. Always a delight to stay

Dear Mr R., I am very happy to read you comments about the team and hotel. It is our pleasure to welcome you every week. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. I hope to see you back after this difficult period. Please stay safe and your family as well. Sincerely, Erol General Manager

Elegant perfectly located hotel

Customer review rating 4.4/5

Julie D. Couples - 20/03/2020 Confirmed reviews ALL

Efficient friendly staff, clean spacious room, comfortable bed. Only negative was unpleasant smell in ground floor entrance area...possibly sewer issue?

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Well located for visiting granddaughter at school and of course shops

Customer review rating 4.4/5

Mrs.o. Solo - 20/03/2020 Confirmed reviews ALL

Always good

Dear Ms O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Wonderful staff and lovely hotel

Customer review rating 4.4/5

Ian B. Couples - 20/03/2020 Confirmed reviews ALL

Never stayed in Cheltenham before, but I'm glad we did. Great place to visit and Queens Hotel is a great place to stay. The staff, from the welcome staff, service staff, bar staff, were all very polite, courteous and looked fresh and attentive, even after the previous week being the festival, where they were packed and must have been run off their feet. Thank you again Queens for a memorable stay.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

great hotel

Customer review rating 4.4/5

Fred A. Friends - 20/03/2020 Confirmed reviews ALL

great stay and location ,very friendly staff

Dear Mr a., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very pleasant stay

Customer review rating 4.4/5

Mr C. G. Families - 20/03/2020 Confirmed reviews ALL

We were nearly put off coming by the extra charge for parking. It might be just us but we would prefer one overall price. On the website your have to press the parking button to find out about the charge. I know this is usual but these days but it still grates and Greeks mean. Grips over we were delighted with the rest of our stay. Staff could not have been more helpful and the ambience was terrific. Would stay again on our next trip to Cheltenham.

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Nice tume

Customer review rating 4.4/5

Andrew Couples - 19/03/2020 Confirmed reviews ALL

Very friendly and helpful staff. Hotel was nice overall although the bathrooms are tiny, there is no chance of more than on e person being in there at a time.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great location

Customer review rating 4.4/5

Julie J. Friends - 17/03/2020 Confirmed reviews ALL

Our room was lovely at the front of the hotel, the only issue was it was extremely hot with little or no good quality air conditioning. Having to sleep with the window open was not great due to the noise outside. The breakfast was great with lots of variety to choose from and excellent quality. We also had dinner included and were not very impressed that when we asked for tap water with our meal we were bought a bottle of still at the cost of almost £5! When we asked for more tap water we were charged a further £5 for another bottle of water...needless to say no tip was left that night. Overall a nice stay during a very busy Cheltenham week.

Dear Julie & Dean J., Thank you for taking time to share your thoughts and experiences of your recent stay at the Queens Hotel Cheltenham - MGallery Hotel Collection. Please accept my sincerest apologies I was really sorry to read about your disappointment following your stay at our hotel. I can truly appreciate how frustrating this whole experience must have been for you, and I am sorry for the inconvenience that the room temperature may have caused you. I would also like to take this opportunity to apologise for the misunderstanding during your dinner in our Napier restaurant. I can assure you that our Food and Beverage Manager will be retraining his team in order to prevent future occurrence. Once again, I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. Sincerely, Lana El Zir Front Office Manager

Well located

Customer review rating 4.4/5

Clare Couples - 15/03/2020 Confirmed reviews ALL

Friendly helpful staff in reception the bar and breakfast service. Room lovely and clean.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very central position.

Customer review rating 4.4/5

Soulman20 Couples - 14/03/2020 Confirmed reviews ALL

Lovely place with excellent staff.

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Well located, comfortable hotel. Updating hasn't spoilt the Character and ambiance of this historic building. Luxurious fixtures and fittings. Friendly, helpful staff. Delicious food.

Customer review rating 4.4/5

Joanna W. Business - 09/03/2020 Confirmed reviews ALL

An extremely comfortable stay in a lovely environment. I was made to feel comfortable and welcome despite travelling alone.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Nice accommodation and very pleasant staff

Customer review rating 4.4/5

John Families - 07/03/2020 Confirmed reviews ALL

Very nice hotel in pleasant surroundings, accommodation was very nice and well planned.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great stay

Customer review rating 4.4/5

Liz Families - 07/03/2020 Confirmed reviews ALL

Super staff, great location everyone went the extra mile.

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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