Queens Hotel Cheltenham - MGallery 4 stars

Lovely hotel in a great position on The Promenade within walking distance to bars restaurants and shops

We were greeted by reception well and informed of all the procedures in place for Covid. Our room was a little disappointing as it didn’t look like anything we had seen in the photos, the room seemed to feel very hot at times which we couldn’t seem to work out and the weather was chilly the weekend we visited. The bedding was all duck feathers which we both don’t do very well with and the pillows were so flat so we both woke up feeling very unrested! The fan in the bathroom wasn’t working and there was signs of damp on the bathroom door as paint was peeling off of it! We found the room to be very clean despite the few negatives which is most important during the Covid situation and breakfast was nice. Had we had paid the normal price for our stay we would have complained but we had booked our room via secret escapes.

One night away at great price through Secret Escapes. Check in and COVID aspects all good and breakfast was fab. Room wasn’t as ‘deluxe’ as had been shown at booking and was like a sauna when we went into it. Had to switch off heating and leave window open to address it as no air con. Only a minor issue and wouldn’t stop me from staying again.

Speedy reception on arrival for a tight-packed literary festival day. I didn't make many demands All were met.

The hotel was extremely nice, all the staff were friendly and helpful. Despite the current situation everything was in place to make it feel a safe space.

First class stay at the Queens Hotel.Everything was very good and very safe.We mentioned in the hotels own survey we had one slight issue when we waited 30 mins for our breakfast inc coffee to be served on the second morning.

Our first night away in the current circumstances, and we felt that we were well looked after by the staff at The Queens.

The room was nicely decorated, however, one thing that wasnt well done was how the tv was fitted on the wall it was over the other side of the room so when you sat in bed watching it, it was a strain on the eyes. Also our room was above the taxi rank so after along day we had to wait until the taxis had finished before we could actually fall asleep. Food however, was amazing, be cesaer salad i have ever had.

Very nice staff, food and room only downside although we had free parking any free spaces were reserved for people attending the literary festival so I removed the sign so I could park.

Great stay in excellent location ,hotel Very good with great facilities in difficult times.

Organised welcome, clean room. Breakfast was very good and served. Tables were spaced for social distancing. Very good overall experience.

Check-in went smoothly and quickly. Plenty of hand sanitiser & one way system made you feel safe throughout hotel. Very good breakfast. Comfortable bed and good room - although housekeeping was provided outside our room each day, we would have preferred our room to be cleaned but understand that this is difficult in the present circumstances.

My second visit for a romantic break. Upgraded to the Chambray Suite this time with dinner and breakfast package. Room was lovely and staff friendly however the following observations A) mini bar was empty on arrival - had to telephone reception for replenishment- replenishment consisted of 2 bottles of cola and 2 bottles of lemonade. No water, no snacks, no alcoholic beverages. B) there was no means of opening the bottles provided ie no bottle opener. C) the top shelf in the wardrobe was covered in dust to a third of its width D) a pair of ladies briefs / thong ( used) was discovered between the bath and the shower - this did not instill me with confidence that the room had been cleaned to a Covid 19 standard. E) the complimentary face mask , sanitizer was appreciated yet there was only one provided even though 2 guests. F) There was a long wait in the bar to order pre dinner drinks. This delayed our arrival at dinner to 8.05pm to be then told that we were late and that the maitre de would have to check with the kitchen as to whether we could be served. G) When I raised these issues the staff dealt with my concerns sympathetically and professionally which I appreciate however I do feel that I should not have had to raise them in the first place.

I cannot stress enough how happy my friend and I were with Queen's hotel. Everything exceeded our expectations. We were blown away with our room.... it was more than comfortable... it was luxurious but in an understated manner... The Bathroom was one of the best I had ever seen....Best features... the curtains... the location, staff friendliness...... I cannot fault the place so do not hesitate if you want to spend a few days in Cheltenham

My wife is disabled but wanted to spend our anniversary at a comfortable hotel with good food, and not having been to Cheltenham before chose the Queens. They have worked hard at Covid measures and we are both elderly but felt safe, the room, although comfortable, was both basic and overpriced but as it was literary week to be expected, and we’re used to booking disabled access rooms that are fairly standard. The staff were wonderful, and very helpful, the food was excellent and the hotel is beautifully situated for seeing Cheltenham and surrounding areas, we thoroughly enjoyed it.