Queens Hotel Cheltenham - MGallery 4 stars

A couple of days in Cheltenham to reminisce and visit old haunts

Lovely hotel, great location. Staff very attentive, but cooked breakfast quite small.

I have always wanted to stay at this hotel so we stayed here for a few nights before our journey to Cornwall as a treat. The hotel itself is stunning and our room was just lovely and spacious and it was great being in the centre of Cheltenham so easy to visit shops and bars/restaurants. There was only one problem that we experienced, despite booking the room way in advance and booking parking they overcharged me but this was rectified when I showed them my booking form. The staff are lovely and very helpful, the service is excellent and the breakfast was fab. Would recommend for a special occasion most definitely.

Great location and beautifully presented hotel. Staff were efficient and friendly and I was particularly impressed with the waiting staff at breakfast who were extremely attentive and professional (very young smart team!). Room and communal spaces were newly refurbished and of a high standard. Food EXCEPTIONAL!

Perfect

We had Our wedding and a 2 night stay was very disappointed with non commutation and lack of attention to detail. the staff who where left with the situation did the best to but things right but i was left upset the day before the wedding and nervous about the day

Whereas the room was clean and tidy, household failed to replenish the coffee, tea, water, to literally and toilet roll. The barman when asking for a large Bailey’s had no idea what measure to use one night. The second night the lady provided a single which was larger (and correct size). Breakfast was required to rebooked for the second morning at a time not convenient. Would have thought on checking in a question could be asked about breakfast times for the duration of the stay.

Excellent week long stay. My only criticism was that the room was a little small and lacking in places to put clothes for a whole week… and just 3 hangers

Everything was top class

Well located right by the two . Beautiful hotel and very attentive staff.

I stayed in the Imperial Suite the night before my wedding, and the night after - When we arrived, we were checked in by a lovely chap who was on his first day - Off to a great start, he was super friendly. The room was stunning, comfy bed, plenty of space and great in room amenities. Unfortunately timings aren't their strong point - I arranged to have breakfast in my room at a certain time the morning of my wedding, and unfortunately it didn't turn up on time, so I felt rushed before heading out to have my hair and make up done. When I checked in the day before I requested that the suite was cleaned whilst I was out of the suite between 9:30am and 12:30pm as the photographer was coming to take pictures of my bridesmaid and I before I left to the ceremony. Sadly, I came back to find that the room hadn't been touched. I phoned down to reception twice, but there was no answer - Put a bit of a dampener on it because we then had to run around trying to make it all pretty to take pictures. When we checked out, the woman at reception didn't seem interested in whether we'd had an enjoyable stay at all, just trying to get us out as quickly as possible. Pro's: - The friendly chap who checked us in - The suite is stunning - Comfy bed - Breakfast was super tasty and generous Cons: - Timings; They were the biggest let down, because when you're given the option to have something a certain time, you kind of expect it. - The room not being cleaned as requested - The cleaners ended up walking into the room when I was getting dressed and we had to ask them to come back. - Disinterested lady at reception didn't seem like she wanted to be there

Looked after as always.

On arrival the bed looked like it had already been slept in. The mattress topper that was removed was disgustingly stained. The lamp shades were stained and broken. The breakfast was incredibly mean for the price charged and the service haphazard at best.

We visited The queens hotel in September to celebrate our anniversary. The staff were very friendly and helpful. The room was fabulous (Montpellier suite) although we didn’t like the fact that the toilet was open plan instead of enclosed. We only had breakfast which was lovely with plenty of choice. The location is brilliant with beautiful gardens over the road and plenty of restaurants close by. We would definitely recommend this hotel.

It felt like a nice budget hotel. No hotel bar after 10.30pm. Everything had to be decided and paid for on arrival. Including all breakfast times. No room service for cleaning unless specifically asked for. It is difficult times but I do not expect to be chased for money the first minute I walk through the door and even before I’ve seen inside the hotel.