Queens Hotel Cheltenham - MGallery 4 stars

Customer review rating 4.4/5 6,690 reviews

ALLSAFE approved hotel

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Queens Hotel Cheltenham - MGallery
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+ 10 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodation(s)

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

CLASSIC ROOM, 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Bathrobe
  • Slippers

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 QUEEN SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 KING SIZE BED with City View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

EXECUTIVE ROOM, 1 KING SIZE BED

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft

Our restaurants and bars

VICTORIA'S

Type of cuisine: Regional

Victoria's celebrates and showcases the very best of British seasonal cuisine. Sourcing only the best quality produce and the best ingredients from local artisan producers and farms. Serving only fresh, seasonal and premium homemade quality dishes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Duke's Tea Room

Type of cuisine: Regional

Take a seat in our refined Duke's Tea Room, inspired by our heritage and the Duke of Wellington who visited Cheltenham regularly to take the waters. Enjoy our delicious and ever-popular Queens Tiffin Afternoon Tea or a casual all-day dining meal.

Queens Hotel Summer Garden

Type of cuisine: International

Located in the most prominent and exclusive location in Cheltenham, the Queens Hotel Garden offers a wide selection of food & drinks. Whether you are joining us for Brunch, Lunch & Dinner, Afternoon Tea or just for a drink, you will be spoilt for choice.

THE GOLD CUP BAR

The Gold Cup Bar is perfect for pre- and after-dinner drinks and snacks. Enjoy a classic cocktail expertly made by our talented bar team or perhaps our signature Queens Cocktail. With over 50 gins, our bar provides a indulgent setting for everyone.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,690 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,886 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful Hotel in a well located area

Customer review rating 4.0/5

Mark Couples - 14/06/2021 Confirmed reviews ALL

The only fault I could raise is the fact that the air conditioning did not work in our room (218), with the yellow light continually flashing. This meant that we had to open the windows, which in-turn meant disturbances from traffic noise. I’m sure that if we had contacted reception someone would have taken a look at it, but we didn’t get back until after 9pm and were tired. If not for this I would have certainly rated as a 10 as everything else was perfect.

Good Stay

Customer review rating 4.0/5

Nigel J. M. Business - 14/06/2021 Confirmed reviews ALL

Satisfactory

Perfect

Customer review rating 5.0/5

Rv Couples - 13/06/2021 Confirmed reviews ALL

We have stayed a number of times and are always impressed with the standard of service and welcoming - professional yet friendly and personal. Our favourite hotel

Good stay in central location.

Customer review rating 4.5/5

Daphne E. Friends - 13/06/2021 Confirmed reviews ALL

Staff friendly and efficient, good food served in a lovely room.......BUT THE BACKGROUND MUSIC WAS A DREADFUL CATAWAULING THAT WAS INTRUSIVE, PERSISTENT AND MOST ANNOYING, IT WAS MENTIONED AT RECEPTION AND WE WERE TOLD THAT THEY LIKED UT. SHOULD IT NOT BE FOR CUSTOMER'S PLEASURE. I HAVE NEVER EXPERIENCED ?MUSIC? LIKE IT BEFORE.....sorry.

Excellent Hotel

Customer review rating 5.0/5

Jane B. Couples - 11/06/2021 Confirmed reviews ALL

Our whole experience was delightful and we thoroughly enjoyed our stay. Staff are welcoming and friendly. The hotel is spotlessly clean. The location is ideal for local restaurants and navigating around town. We had a very pleasant, comfortable stay. I do have one criticism however. We booked a dinner, bed and breakfast package. The dinner menu is good but there was not much choice on the menu in regard to what was included in the dinner package. We don’t mind paying supplements but a couple on the menu seemed excessive, £12 for the Dover Sole and I believe it was £15 for a Steak, I am also at a loss as to why there is a £3 supplement for Chicken Kiev. The hotel also has its own car park. A wonderful hotel and perfect for visiting Cheltenham.

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous location

Customer review rating 5.0/5

Anonymous Couples - 10/06/2021 Confirmed reviews ALL

Fantastic, already made a booking for later in the year.

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Great location

Customer review rating 4.0/5

Anthony Families - 10/06/2021 Confirmed reviews ALL

Perfect location for the shops cafes and restaurants

Dear Mr J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Fabulous Location

Customer review rating 4.0/5

Jo Families - 10/06/2021 Confirmed reviews ALL

First stay at this Hotel since the re-opening after Covid lockdowns .... everything was great in the end, but a few hiccups to start with! Check-in room had to be slightly re-configured as we booked for a twin room, but was made up to a double. Sharing with my disabled mother and asked for two bath mats for the large shower, but only one was made available to us, so I improvised and made wet a towel bath mat so that she wouldn't slip and fall!! Room Service breakfast was good, although I ordered English Breakfast Tea but no milk was supplied? After not a good start with the Reception staff, we did have a lovely meal in the Hotel restaurant (Victoria's) the food was of a good standard and the Waiting Staff were excellent xx The second day of our stay was for our Daughter's Micro Wedding (11 guests in total) The Regency Suite, although large suited very well and the room was decorated beautifully ... again, maybe due to unexperienced event organiser, the Cake Stand was tarnished but could be slightly disguised by the covering with the white table linen provided. Overall we all had a fabulous time and would certainly stay here again xx

Dear Ms. W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your additional comments and I will share these with the team. I have made note of these and we will certainly be looking into these. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Great room and very luxurious

Customer review rating 4.5/5

George B. Couples - 10/06/2021 Confirmed reviews ALL

As always from the moment you walk in you are looked after and service and room makes me feel great. Fully rested. Location is excellent to explore Cheltenham town centre.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Well located good stay

Customer review rating 4.0/5

Maria Friends - 09/06/2021 Confirmed reviews ALL

All good hotel lovely

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

A great historic hotel

Customer review rating 4.0/5

Helen Friends - 09/06/2021 Confirmed reviews ALL

A lovely welcome & fab location. Breakfast good

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your additional comments and I will be sharing these with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Excellent location

Customer review rating 4.5/5

Wendy R. Friends - 08/06/2021 Confirmed reviews ALL

Lovely stay . Most comfortable bed , lovely cool air conditioned room , excellent breakfast and exceptional customer service .

Dear Ms K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Beautiful hotel

Customer review rating 5.0/5

Lee A. G. Families - 08/06/2021 Confirmed reviews ALL

Friendly staff beautiful hotel

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Great location and decor. Some aspects fell short of the expected experience.

Customer review rating 3.5/5

Daryl R. Couples - 08/06/2021 Confirmed reviews ALL

OK stay overall but disappointing that Terrace area was not open for drinks on a hot summer day and that the Gold Cup bar was closed already at 10.30 PM on a Saturday evening - not what I’d expect from a 5 * facility. Also a Bellini ordered for my wife had no fizz, sent for a replacement which was also flat. Air conditioning in Room was also in efficient and did not cool the room.

Very well located.

Customer review rating 4.5/5

Cerri O. Couples - 08/06/2021 Confirmed reviews ALL

Staff were very helpful. Hotel and room very clean. Bookings in restaurant easy to arrange.

Dear Ms O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Great Hotel but disappointed the gardens were out of bounds

Customer review rating 3.5/5

Patti H. Couples - 08/06/2021 Confirmed reviews ALL

We have always enjoyed our stays at the Queens , My husband has limited mobility so my family had booked dinner in the summer garden on Friday ....so disappointed to be told on the day that the garden had been closed. Sadly when we asked if we could sit outside with drinks during the warm and sunny weekend we were told that the garden was ‘ out of bounds’ - this did impact on the overall satisfaction of our stay however we shall be back in August and hope for an improvement

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can understand your disappointed in not being able to use the garden and we are equally not satisfied with that. We certainly hope that this will change soon. Thank you again for sharing your experience, and we are looking forward to welcome you back. Sincerely, Erol General Manager

Superb Hotel

Customer review rating 5.0/5

Mark L. Couples - 07/06/2021 Confirmed reviews ALL

As always a welcome comfortable stay.The hotel and staff are all fantastic will always return

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol General Manager

Christmas Break

TripAdvisor rating 5.0/5

carcherob 29/12/2020 TripAdvisor review

We had a lovely time, in difficult times. The staff were out off this world, made our stay even better. Christmas dinner was one off the best we have ever had. Lovely hotel and excellent staff. Thank you everyone

Dear carcherob, We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to also thank you for the kind comments in regards to the quality of our service and we will ensure the team gets recognition from our management. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. It was a pleasure to have you as one of our guests. We hope to have the opportunity to welcome you back in the near future for another memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Front Office Manager

Incredible, in all ways.

TripAdvisor rating 5.0/5

bhuvanvirmaingi 26/12/2020 TripAdvisor review

Wife and I stayed here for couple nights to celebrate Christmas break. It was nothing short of amazing experience. All the things you would expect from your hotel. The front desk staff, the room, cleanliness, restaurant food - everything was at par with expectations.

Dear bhuvanvirmaingi, Thank you for taking the time to share your experience at the Queens Hotel Cheltenham. We are delighted to read that you have had a memorable stay you have found our team to be so friendly and helpful. As we always strive to ensure that every guest has a pleasant and comfortable stay with us, we are very happy that this was the case for you. Thank you again for your kind feedback, and the team at the Queens Hotel Cheltenham is looking forward to welcoming you back for another memorable stay with us. Sincerely, Lana El Zir Front Office Manager

Excellent from start to finish

TripAdvisor rating 5.0/5

Paul K 23/12/2020 TripAdvisor review

We had a wonderful stay at the queens hotel last weekend. We received excellent service from check in to check out. The reception staff were efficient and friendly. A special mention should go to the bar man, we didn’t catch his name but he did a fantastic job in looking after us dispite numerous room service orders. We wouldn’t hesitate to recommend end the hotel to friends and will be back in the near future.

Thank you very much for this amazing review and I am so happy to read that you had such a wonderful time with us. The team will be really please to hear about the excellent service they delivered. I appreciate your special mention of our barman on the day and I will ensure that he hears about it. I wish you a Merry Christmas and a Happy New Year. We are looking forward to welcome you back. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

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