Mercure Manchester Norton Grange Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,627 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

  • Max. number of persons: 2
  • Views: Courtyard side, Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Views: Garden side, Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Views: Patio, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Views: Patio, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

Photo non contractuelle / Strictly non binding

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,428 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,627 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Staff

Customer review rating 3.7/5

M R. Families - 03/12/2019 Confirmed reviews ALL

We done all staff from the receptionist and the Manager nothing was to much trouble and your waiter Michael brilliant will certainly recommend Norton Grange

Dear M R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs Kelly C.

Customer review rating 3.7/5

Kelly Families - 02/12/2019 Confirmed reviews ALL

Room was great, Natalie who served us our evening meal was fab, friendly, helpful and lovely. Food was great and breakfast was. All staff were friendly. Toilets in reception and where Tessa event was they seemed to struggle to flush. Also I was a bit gutted that I spoke to someone at the event where they had 10% off their stay because they were at an event and I knew nothing about this. Next time will phone :-) But the hotel was great, gym was fab, pool looked great but didn't get the chance to be able to go in. Will definitely stay again. All staff were friendly and helpful

Dear Kelly C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent in every way!

Customer review rating 3.7/5

Jenny D. V. Business - 01/12/2019 Confirmed reviews ALL

Good clean hotel, excellent staff and reception. Lovely rooms and hot bath! Superb.

Dear Jenny De V., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs c.

Customer review rating 3.7/5

Sharon C. Couples - 01/12/2019 Confirmed reviews ALL

Pleasant stay beautiful hotel

Dear Sharon Marie C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr A.

Customer review rating 3.7/5

Mr A. Friends - 27/11/2019 Confirmed reviews ALL

Everything good but check in time no good every day 2 clock.same time I need hotal morning 10 but time is to leat

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I am not sure what you mean in your comments, pls kindly drop me a line if you wish to discuss this with me. my mail id is h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Rest & Relaxation

Customer review rating 3.7/5

Mr R. P. Couples - 26/11/2019 Confirmed reviews ALL

This was our 1st visit to Norton Grange & I must say we were not disappointed,all members of staff were very nice & friendly,our room was excellent, good choice at breakfast & our evening meal was great, will certainly be back again in the new year.

Dear Raymond P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Nice facilities

Customer review rating 3.7/5

Steve Business - 26/11/2019 Confirmed reviews ALL

Nice facilities, but is there is a wedding on you are not considered

Dear Steven T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comment about noise. please drop me a line before your future visits, I will ensure a quieter room for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Douglas A. Couples - 24/11/2019 Confirmed reviews ALL

Room key did not work. Was offered a standard room instead. After approximately ninety minutes the lock was eventually fixed. I wish they hadn't as room 316 has a problem with the window and the traffic noise was unbearable. I reported this to reception twice. This Privilege room was definitely not a privilege to stay in.

Dear Douglas A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. We had to do quite a lot of actions to rectify the issue, which understandably took quite a long time. as the unit was not resetting by default we had to restart the entire hotel system of key cards, which took the time. please accept my sincere apologies for the inconvenience this may caused. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Pleasant stay great room.

Customer review rating 3.7/5

Sarah M. Families - 24/11/2019 Confirmed reviews ALL

Room was a privileged family room, great space and amenities. Could of easily fit 2 adults and 3 children but could only book room for 2 adults 2 children so 1 child was unable to attend.

Dear Sarah M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about 2 A +3 Children. due to fire regulations, in our H&S policy we declared maximum 4 guests in a bed room including babies. Please accept my sincere apologies this my caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Satisfied

Customer review rating 3.7/5

Helen O. Couples - 23/11/2019 Confirmed reviews ALL

A bit disappointed with a few things but generally ok

Dear Helen O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Really great - except for the breakfast / food.

Customer review rating 3.7/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

We would have given this hotel a nine or ten. And we would have visited it again - just for a holiday. It's a great hotel (in a good location for Rochdale and for visiting places like Hebden Bridge or the moors) and it was very cheap, with a lovely room, very friendly staff, and superb spa facilities. So - it was a really nice hotel which surprised us at the price and we would have been recommending it to everyone, but what let it down - badly - was the breakfast. Breakfast is an easy meal to get right - all people want is choice and freshness. On the first day, we saw sweaty cheese under a pile of literally brown 'green' grapes. The next day, they were there again. Why were these put out a second time? The pastries and croissants were not fresh; they were hard. The sliced bread (some people think sliced bread is sliced bread, but you can tell if its cheap or stale) was tasteless, so probably both. The only good thing was the local jam, which was lovely. Please improve your breakfast. Offer a little more choice - porridge? Granola? Prepare more of the cooked food freshly on demand rather than let it congeal on the hotplate? Maybe get rid of that horrible 'corridor effect' - the big space down the middle of the breakfast room which made me feel like I was eating on a railway platform; scatter the tables about more and fill the space. Above all, THROW OLD STALE FOOD AWAY. The trip was one night for work and an extra night to make it a small holiday with my friend. So the answer to the next question is 'Business' AND 'Friends.'

Dear Janys C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I totally agree with your comments. Last year when I took over this role, I worked a lot on the presentation and quality. I am upset to learn the most important meal of the day is not even meeting the basic requirements. I will certainly reflect on your feedback & work for better quality breakfast. in relation to the lay out of restaurant, The Grange restaurant is going through 1 million refurb from 11th Jan 2020. for your future visits, I am sure our new outlet would look impressive. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards Rama Arimilly General Manager

Pleasant stay

Customer review rating 3.7/5

Stanley S. Friends - 20/11/2019 Confirmed reviews ALL

Friendly,clean with good service.

Dear Stanley s., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Hotel facilities good but function bar was only average

Customer review rating 3.7/5

John Friends - 19/11/2019 Confirmed reviews ALL

We attended the evening celebrations for the Valentine wedding and was disappointed with the bar service. It was slow and even at 7:00pm had ran out of Gordons gin only premium gins available. The price for a pint of Guinness and white wine was over £11. The only other beer was John Smiths. Why not have guest beers? The room was cold on arrival so had to turn up the air con which eventually sorted it.

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent Spa

Customer review rating 3.7/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

We thoroughly enjoyed the spa, the facilities are fantastic!

Dear Emma H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

another amazing stay

Customer review rating 3.7/5

Matt T. Business - 18/11/2019 Confirmed reviews ALL

This trip, like many before was perfect. I travel for work and the spa is the best end to any day and the rooms are faultless. the whole place is clean right through and the staff are always friendly and helpful. you really cant ask for anymore.

Dear Matt T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Wonderful spa

Customer review rating 3.7/5

Laura Business - 11/11/2019 Confirmed reviews ALL

Wasn't expecting the spa to be so lovely - a separate area to the main pool with 4 steam/saunas and an indoor/outdoor jacuzzi pool. Friendly service at reception, bar/restaurant and spa. Food was lovely - overall a really great stay! Only slight downside was that my room had a locked interconnecting door which was not at all soundproof and I could hear every word the person in the next room said on the phone or what they were watching on TV.

Dear Laura M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the doors between inter connected rooms. I will certainly address them with the owners. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr

Customer review rating 3.7/5

Mark T. Business - 09/11/2019 Confirmed reviews ALL

Too many people smoking around the entrance to the hotel, it’s very offensive first thing in the morning

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about the main entrance. we do have a planned extension and refurbishment in 2020. in the plan we have a designated place with a roof for smoking area. please accept my sincere apologies for the inconvenience this may caused. Thank you again for sharing your experience, and we hope you will return. Sincerely, Rama Arimilly General Manager

Expectations

Customer review rating 3.7/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

Very friendly and polite staff. I was not warned that I would be staying in a disabled room though. It was not ideal to have a very low sink with a bad back and after hours of driving. My room had a picture of woodland stuck to it. There was a smear of poo around the edge of the toilet seat and the shower head kept slipping down the pole as the adjuster didn’t work. Breakfast was very good.

Dear Michael J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am really upset to learn your experience with us, please may I ask you to drop me a line before your next visit. I will ensure your bed room is up clean & comfortable. Please accept my sincere apologies I will personally address this with the team involved. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

Good maintained

Customer review rating 3.7/5

Dhananjay P. Business - 06/11/2019 Confirmed reviews ALL

We would like to request you to keep some Indian food, overall experience very well, staff is cooperative, little we have to wait to take food order.

Dear Dhananjay P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr

Customer review rating 3.7/5

Cyrus M. Couples - 05/11/2019 Confirmed reviews ALL

Very good and very welcoming, will definitely be coming back.

Dear Cyrus M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly. General Manager
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