Mercure Stratford upon Avon Shakespeare Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 5,429 reviews

ALLSAFE approved hotel

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Mercure Stratford upon Avon Shakespeare Hotel
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+ 12 Services

Hotel extras

  • An ALLSAFE Clifton environmental certified hotel

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Meeting rooms which can accommodate up to 75 guests

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER stratford upon avon
united kingdom

Fax: (+44)01789415411

Check-in from 15h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS:52.191051, -1.707574

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,429 reviews

TripAdvisor Rating 4.0/5

2,500 reviews

Customer review rating 2.5/5

Anonymous Couples - 12/01/2022 Confirmed reviews ALL

Good...but hotel needs a makeover..very shabby throughout

Unique architecture

Customer review rating 4.0/5

John M. Families - 11/01/2022 Confirmed reviews ALL

The hotel is perfectly situated in the centre of Stratford and retains some wonderful original features - very much in keeping at the home of Shakespeare! We struggled with the aircon but not enough to spoil our stay. Dinner and breakfast provided plenty of choice and was good quality. The bar seemed sparsely stocked thought, but it was just after New Year

Well Located

Customer review rating 4.0/5

Lynne Couples - 11/01/2022 Confirmed reviews ALL

The hotel was ideally situated close to all the shops and restaurants etc. Lots of character with plenty of seating areas. The hotel itself looks a little tired in places probably due to its age but could do with a lick of paint in places. Cracks in the bedroom ceiling. Only sparkling water available in bottles for drinking. Unable to accomodate us for evening meal in the hotel restaurant as there was a big party booked and only one chef but we found a great French restaurant called Cafe Rouge just around the corner. Parking at the NCP was subsidised through the hotel at £8.50 instead of £18.95 for 24 hours. Hotel parking limited at a cost of £15.

Very friendly and professional

Customer review rating 5.0/5

Paul B. Couples - 09/01/2022 Confirmed reviews ALL

Very enjoyable. Loverly quite rooms

Delicious Breakfast

Customer review rating 4.5/5

Ella W. Families - 08/01/2022 Confirmed reviews ALL

I really enjoyed my stay at Mercure Stratford upon Avon Shakespeare Hotel, Lots of character in the building itself, very friendly staff and a bonus of being dog friendly.

Perfect location

Customer review rating 4.5/5

Miss H. Couples - 08/01/2022 Confirmed reviews ALL

I had a comfortable and relaxing birthday stay.

well located very friendly nice hotel

Customer review rating 4.5/5

Kay B. Friends - 08/01/2022 Confirmed reviews ALL

It was New Years eve and was a bit quieter than expected, the reception was very helpful/friendly and we had an average meal in the hotel that was ok but not as nice as expected. (maybe staffing on this occasion). Rooms were nice, and obviously as the hotel is so old there were great features but don't expect shiny and new everywhere - clean and tidy. Would stay again and this was our second visit. Nice breakfast too.

Good location, great period features let down on covid safety

Customer review rating 3.0/5

Anonymous Families - 06/01/2022 Confirmed reviews ALL

Friendly staff, good quirky period rooms Beds did not have mattress protectors or pillow protectors Dirty old work boots were left outside window Fridge was dirty with brown sludge in Bathroom ceiling was dirty with mould and paint falling off

Well located

Customer review rating 4.0/5

Anon Couples - 06/01/2022 Confirmed reviews ALL

Excellent location. Breakfast buffet regularly topped up. Plenty of hand sanitiser. Room noisy from stairs and adjoining room.

Bad experience

Customer review rating 0.5/5

F.k. E. Couples - 06/01/2022 Confirmed reviews ALL

Arrived 28th December for two nights. We had booked a premier room only to find that the extras we had paid for weren't there, we had to ask reception for our extras. We had to find on three occasions staff to serve us at the bar. That evening we learned that you had two Italian guest's, one of them self isolating with covid the husband in and out of communial areas and restaurant. On the evening of the 29th my wife became very unwell. The next morning after leaving the hotel we arrived home and .my wife tested positive for covid. The next morning I received from the NHS app. That on the 28th December I had been in contact with somebody with covid, the only place I had been was the hotel. Since arriving home I have also tested positive and we are currently both isolating. I have recently undergone cancer treatment, and this was supposed to be a nice relaxing break and it has been anything but.

Unbeatable location in a historic building

Customer review rating 4.5/5

Ms Couples - 03/01/2022 Confirmed reviews ALL

Really friendly and helpful staff in unique historic environment.

Good stay would visit again

Customer review rating 4.0/5

Angela Couples - 03/01/2022 Confirmed reviews ALL

Pleasant and polite staff, nice rooms. Would definitely visit again

Very good stay

Customer review rating 4.5/5

J R. Families - 03/01/2022 Confirmed reviews ALL

Friendly Hotel. Comfortable room and very good breakfast. Well recommended

Lovely old building

Customer review rating 5.0/5

Anonymous Couples - 02/01/2022 Confirmed reviews ALL

We stayed for 3 nights over Christmas. The hotel oozes with character, we had a lovely big room with 4 poster bed, there were several log fires around the bar areas. Food was good, staff were very helpful and friendly. The hotel is located close to the historical town centre and is also handy for pretty river walks.

Best Hotel in Stratford

Customer review rating 5.0/5

Alan B. Couples - 01/01/2022 Confirmed reviews ALL

Brilliant in every sense...... Suite 101 worth every penny ... fab room !

Great overnight stay

TripAdvisor rating 5.0/5

Roversbluen 23/12/2021 TripAdvisor review

A great overnight stay , ideal location in the centre of Stratford , Parking easy for us plenty of spaces when we arrived £10 for 24 hours , Room and en suite very clean , Staff very helpful and friendly , Breakfast buffet hot and cold lovely Thankyou

Dear Roversbluen, Thanks very much for for your positive review, as its always great to get top marks. Glad you had a great overnight stay. Thank you also for choosing to stay with us on this occasion and hope you will do so again in the near future. Kind regards Jason General Manager

Great hotel and good location

TripAdvisor rating 4.0/5

ldspicer 14/10/2021 TripAdvisor review

Arrived early and managed to park in one of the last spaces in the hotel car park. Gabor at reception checked us in straight away (not sure if the ALL membership helped here?). Classic room in Garrick Suite. Huge double aspect room. Thought we'd been given an upgrade. Room is very near to all the great eateries in Sheep Street and close to the river and all the other sights. Really enjoyed our stay

Dear ldspicer, Thank you for your rating and review of your stay with us. Great to see that you had a great experience and liked your room. Thanks for choosing to stay with us and hope you will do so again next time you are in the area. Kind regards Jason General Manager

Weekend Stay

TripAdvisor rating 5.0/5

slateloose22 13/10/2021 TripAdvisor review

From arriving (late) to leaving and being pleasantly surprised that the drinks in the room fridge were complimentary, everything was perfect. Staff friendly and helpful, we need a disabled bay and this was organised with a reserved sign on a VERY busy car park. Breakfast was a good selection and well cooked. Great stay and would love to return.

Dear slateloose22, Thanks for rating your stay and posting a review, it always great to get 'top marks'. Great to read that you found everything to be perfect. Thank very much for choosing to stay and i hope you will do so again next time you visit Stratford-upon-Avon. Kind regards Jason General Manager

Another great stay

TripAdvisor rating 5.0/5

siricat 07/10/2021 TripAdvisor review

This is the third time we have used this hotel. Once again, our room was clean, spacious and well equipped. The staff we came into contact with (reception and at breakfast) were all friendly and helpful. We enjoy occasional trips to this town, and this hotel is our preferred option.

Dear Robn, Thanks for your great review its always nice to get top marks, even more so from a guest who has stayed with us for the third time. Thank you for choosing to return and for you positive comments in regard to your stay and the team. We very much look forward to welcoming you the next time you visit Stratford-upon-Avon. Kind regards Jason General Manager

Not as expected for room rate

TripAdvisor rating 1.0/5

jackie54ellis 20/09/2021 TripAdvisor review

Really disappointed with the standards in the bedroom. Broken lampshades. Mould on grouting joints in the bath. Wallpaper was peeling off. Furniture was dusty. Really not worth the money they charged.

Dear jackie54ellis, I am sorry that your stay was not as you expected and you felt that you did not receive value for money. That is certainly not our aim and sorry that I did not have the opportunity to apologise in person. Kind regards Jason Mayglothling General Manager h6630-gm@accor.com

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