Information message

Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 stars

Customer review rating 4.0/5 5,419 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Shrewsbury Albrighton Hall Hotel & Spa
See on a map
+ 14 Services

Hotel extras

  • 18th Century manor house with original features

  • Located 4 Miles From Shrewsbury Town Centre

  • 4-star rated wedding venue located on-site

  • Just 3.5miles from Shrewsbury railway station

  • Leisure facilities, including swimming pool

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road
Albrighton
SY4 3AG shrewsbury
united kingdom

Tel: +441939291000

Fax: (+44)1939/291123

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 93.5km / 58.1 miles

  • By plane

    COVENTRY At 110.7km / 68.79 miles

  • By plane

    LIVERPOOL At 115.7km / 71.9 miles

  • By train

    SHREWSBURY At 3.2km / 1.99 miles

GPS :52.75736, -2.746925

Our accommodation(s)

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16. All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

Our restaurants and bars

THE OAK ROOM

Type of cuisine: International

The Oak Room restaurant has original features, boasts a relaxed atmosphere and a feast of tantalising, seasonal dishes. Accompany your meal with a glass of wine from our Les Grand Vins which have been specially selected by our panel of experts.

1630

Non contractual photo

1630 BAR

The 1630 Bar serves drinks and light meals throughout the day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 306

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Shrewsbury Albrighton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,419 reviews

TripAdvisor Rating 4.0/5

2,693 reviews

A very welcome break for us after being in lockdown for so long

Customer review rating 5.0/5

Mike B. Couples - 18/09/2021 Confirmed reviews ALL

We were a bit sceptical when I rang to book dinner times the week before arrival when I was informed you had two tours staying at the hotel. We were pleasantly surprised with how efficient the staff were and we could not have wished for better service at the bar and in the restaurant. Georgina (George) saved us on both nights and was very helpful, pleasant and most efficient. Thank you Georgina. The food we had was excellently presented and also cooked to perfection. Well done the Kitchen staff. I would also like to mention Andrew in the bar. He went out of his way to assist an elderly lady who was having difficulty getting seated. Well done Andrew. All the staff appeared to be very well trained and were very helpful particularly at breakfast where they were very busy. We had room 89 which was very large and very clean. Only one comment (not a complaint) the lights in the bathroom need attention. Overall a very pleasant stay and would not hesitate to book again in the future. Best Regards Mike and Sandra B.

Comfortable

Customer review rating 4.0/5

Martin C. Couples - 18/09/2021 Confirmed reviews ALL

This was our second visit to Albrighton Hall. We only stayed for one night on our way home, Everything was fine

Very poorly managed hotel.

Customer review rating 0.5/5

Gjoines Couples - 18/09/2021 Confirmed reviews ALL

Very disappointing stay. Room availability was poor, reception/housekeeping failed to have room ready as promised. First room allocated was located at rear of the building overlooking rubbish bins and skips - totally unsuitable. Bar staff were OK but bar management was poor, while waiting i n a queue of only 3 people at 6.45 pm, bar staff twice had to go to get wine from another bar - the bar should have been stocked up in the quieter afternoon. Total wait of 15 minutes to get a drink! Dinner was worse. Goats cheese starter was under cooked - pastry was raw & had a teaspoon of goats cheese. Starter was sent back to the kitchen and an alternative ordered. Main course - pork was overcooked, duck was that overcooked it had turned grey, cabbage boiled to death, what was on the menu as "roast potato" was a hard, mass of something, This was probably the worst meal in a hotel we have ever had. Unaware how this is "4 star" hotel - it certainly was not from the accommodation, the food or the service,

Lovely surroundings, clean and well maintained

Customer review rating 4.5/5

Jane Couples - 17/09/2021 Confirmed reviews ALL

All the colleagues were very welcoming, our room was located in the old school house which was a lovely tranquil location to the main building , The restaurant for the evening was exceptional, the food and service was excellent, The breakfast was also of a high standard and again your colleagues were attentive to the needs required.

Enjoyed our stay

Customer review rating 3.5/5

Tammy L. Families - 17/09/2021 Confirmed reviews ALL

Rooms where spacious did notice that no difference in rooms from paying extra for a superior room to standard room other than a bathrobe and coffee machine. Breakfast was lovely and great selection. Evening meal we had a burger didnt think it was worth 16.00. The starter soup was delicious though. Pool was warm. Jacuzzi didnt work. Staff where friendly.

We did not feel safe staying here during the ongoing pandemic!!

Customer review rating 1.0/5

Mrs. T. Couples - 17/09/2021 Confirmed reviews ALL

We have stayed at the Mercure Albrighton twice yearly pre-pandemic and have always been very happy. Unfortunately NOT THIS TIME! On arrival we wore face masks entering the hotel. Guests were milling around with no face coverings and no social distancing. Prior to booking ( some time ago) I rang the hotel and was assured all safety measures were in place. On entering our room we found a leaflet explaining that because of the pandemic our hotel room would not be serviced during our stay. What I couldn’t understand is this, if it wasn’t safe to enter our room and service the room why was is safe for people to wander around the hotel/restaurant with no social distancing and no face masks? The tables in the restaurant were very close together, we constantly had to ask to be seated away from other guests. In our opinion the restaurant seating was not well organised. The staff seated guests next to each other when there were adequate free tables to be seated socially distanced. This never happened without us asking. Wait times on two of our four nights stay were very long, approximately 40 minutes wait time between courses, and one evening after our 35 minute wait for our starters to arrive my husband was brought someone else’s order. I don’t know if the hotel had staffing issues in the kitchen, however, this did not make for a restful holiday. When we were checking out we were not asked if we had enjoyed our stay which surprised us. I did say very politely that we had not felt safe during our stay and suggested that guests in the hotel could be seated socially distanced I was just told to email in! I reiterate, if it was not safe for cleaners to service our room, how was it safe for guests to wander throughout the hotel without any form of face covering or social distancing? The cost of the hotel has risen approximately 25% since our last visit pre-pandemic, we did wonder was not servicing the room part of a cost cutting exercise?

Disappointing in that we could not book or eat in the restaurant

Customer review rating 3.0/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

Room was good and service OK but eating in the bar was not the best experience nor was the limited availability of wine

Disappointing dining experience

Customer review rating 2.5/5

Andrew Couples - 15/09/2021 Confirmed reviews ALL

The room was a good size although the decor was a little tired and the window blind was broken. Service in the restaurant for dinner was slow and the food itself passable, but not what you would expect.

Lovely place . Lovely wedding meal discounting due to length of time between courses other food expensive

Customer review rating 4.0/5

Pauline Families - 14/09/2021 Confirmed reviews ALL

The wedding venue was perfect . The quests made it .only the wedding meal was disappointing not hot and took so long between meals.

LOVELY STAY

Customer review rating 4.0/5

Steve A. C. Couples - 14/09/2021 Confirmed reviews ALL

LOVELY STAY IN BEDROOM 72, ROOM IS HOT AND NO AIR GETTING THROUGH DUE TO WINDOWS ON CATCH. NICE SIZE ROOM WITH ALL THAT YOU WANT

I booked late, so very expensive. But a decent enough place.

Customer review rating 3.5/5

Mr G. Couples - 14/09/2021 Confirmed reviews ALL

The wedding party were slamming doors and making a huge amount of noise until VERY late in the night. My partner and I barely slept. This was a BIG disappointment. Facilities were good and the room was also good.

Lovely location

Customer review rating 3.5/5

M N. Friends - 13/09/2021 Confirmed reviews ALL

Enjoyable stay. Staff very pleasant. Nice dining room with polite staff

Dear Maria N., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Lovely stay

Customer review rating 4.5/5

Mrs R. C. Friends - 13/09/2021 Confirmed reviews ALL

The hotel is exceptionally clean, large comfortable bed and beautiful gardens to sit and relax in, The food was very good with plenty of choice, the staff friendly and very helpful. We stayed b&b with evening meal included in the price, unfortunately we were not told that there could be supplements on various items on the menu and presented with a bill on leaving the restaurant!!!!! I did mention this at reception and the following two evenings the supplements appeared on the menu and the staff told us about the supplements. A lovely stay apart from the "supplement" issue

Dear Rosemarie C., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken on board the comments regarding the supplements and have asked the team to draw all guests attention to their allocations. I am sorry you were not advised of this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall
Customer review rating 3.5/5

Matt Couples - 13/09/2021 Confirmed reviews ALL

The hotel. Particularly the rooms is very tired. Our room had 2 very small windows and was pretty warm in the night. The bed was good tho. The bathroom needs updating and there were cracked tiles and the bath was poorly sealed in places and was generally not very nice

Dear matthew p., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted the points raised regarding your room and shared this with the appropriate departments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

Not to be Repeated

Customer review rating 1.0/5

R. Friends - 13/09/2021 Confirmed reviews ALL

I have delayed submitting a review until returning to home from holiday so as to allow time to carefully consider my response to what has been one of the worst hotel stays ever. I shall be communicating with the owners and Mercure relating to standards at the hotel. Subjects will include, but will not be limited to : Hotel condition Reception Our Room Breakfast I do not believe that this hotel should be permitted to link itself with the Mercure name as it does not meet the normally high standards delivered by Mercure.

Beautiful location.

Customer review rating 4.0/5

Nigel K. Couples - 11/09/2021 Confirmed reviews ALL

Comfortable bed. Dining room tables a little too near to each other during present times. The toilet/bathroom needed updating.

Not up to star rating.

Customer review rating 3.0/5

J R. Couples - 11/09/2021 Confirmed reviews ALL

We booked this hotel as it said it was a country park hotel and we anticipated peace and quiet. The bedroom was directly next to a busy road. We asked to be moved and were given another room further from the road but we were concerned that the door was propped open and a heater on on one of the hottest days of the year- we checked around it but couldn't find a reason and later when we mentioned it to the hotel staff they didn't appear to be aware of anything. In hindsight we should have asked to move again but to be honest by this time we were just too hot and wanted a cool relaxing drink. The sliding wardrobe doors didn't work properly- little basics like this should be corrected. We understand that there are staff shortages but service in the bar on both nights and in the restaurant particularly on the second night was very poor - slow- we waited 50 minutes for our starters to arrive and received no sort of apology. Just 'sorry for the delay' would have diffused the situation.

Dear Jane R., Thank you for taking the time to tell us about your experience at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Sibbald-Wall

Gorgeous venue

Customer review rating 5.0/5

Hannah Friends - 11/09/2021 Confirmed reviews ALL

Unreal stay. The only negative I could say was that there was loads of stairs but even then it wasn’t a huge issue.

Dear Hannah G., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Sibbald-Wall

DISAPPOINTMENT

TripAdvisor rating 1.0/5

LoveTravel596220 28/08/2021 TripAdvisor review

From check-in to departure one disappointment after another. On arrival check in staff were overwhelmed with arriving guests and irate customers. Not enough staff to cope with. The cleanliness of the room especially the wash room was questionable. We boiled the kettle numerous times to disinfect the wash room surfaces. The breakfast choices were inadequate and poorly presented. All in all an experience not to be repeated. BTW if the management wishes to see how a proper hotel with facilities are run, then all you have to do is to check out Hawkstone Hall & Gardens, Shrewsbury.

Dear LoveTravel596220, Thank you for your review from your recent stay with us at Albrighton Hall and Spa I am sorry to hear you did not have an enjoyable experience with us, please be assured I have passed these comments onto the relevant departments to investigate and pre-empt any issues like this going forward. It is fair to say the pandemic has had a huge effect on our recruitment and training process, but I can assure you we are working hard to improve all these standards and provide guests with a great service. Once again, thank you for your feedback

Not a 4 star experience.

TripAdvisor rating 2.0/5

Joel S 25/08/2021 TripAdvisor review

Such a disappointment. Arrived after 2pm key pickup time as arranged (arrived 2.40pm) and had to wait nearly 2 hours for our room; no apology...always told it will just be 15-20 minutes each time we enquired, no offer of complementary drink.. Hotel room shabby, with dirty carpet that was lifting in areas and sheet on bed that was a foot too short, couldn't walk around bedroom without getting black soles of our feet. Despite being well after lifting of lockdown there was no routine room cleaning during a stay, only on request; even when requested, not all usual refresh was done. Asked for maid service and asked that short bedsheet be changed rather than just bed being made....but change of sheet was all that was done.... no cleaning, no replenishment of tea, coffee, toiletries etc. Big play made of Privelege rooms having Nespresso coffee makers, which it did... but only 4 pods to last 2 people 4 days: not replenished when requested. One Reception staff member underwhelming and seemed disinterested. Low sloping ceiling corner down one side of bed with ceiling height at 5 foot directly at side of bed. Bar staff great and attentive, despite them being under-resourced.

Dear Joel S, Thank you for your review from your recent stay with us at Albrighton Hall and Spa I am sorry to hear you did not have an enjoyable experience with us, please be assured I have passed these comments onto the relevant departments to investigate and pre-empt any issues like this going forward. It is fair to say the pandemic has had a huge effect on our recruitment and training process, but I can assure you we are working hard to improve all these standards and provide guests with a great service. Once again, thank you for your feedback

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in shrewsbury