Mercure Sheffield St Paul's Hotel & Spa

Key card didn’t work multiple times. Toilet leak in middle of first night - mended but soiled mat not removed & floor not even cleaned! No replacement mat provided. Lights fused middle of second night & disrupted sleep as air con control flashing green. Told it had been mended but air con control still flashing when we left. Breakfast wide selection but poor quality. Only one pillow each & only one spare provided between two of us, but with no pillow case. We were part of a wedding party that booked five rooms in all, three for two nights. Overall spend of 2k plus. Two rooms were to provide early check-in; rooms were not ready. Upgrades/extras paid for were not provided. Told manager would ring me at home to discuss but still waiting 6 days later!

We stayed for a night for a friends birthday with a spa experience. Rooms are starting to look tired and in need of updating. The restaurant was total chaos, we waited an hour between started and main course, 2 of which were sent back because they were cold. We gave up in the end and just ate what we were given. Spa was nice, think we were lucky it wasn’t too busy, facilities are good and the quality of the treatments is excellent I had a facial and it was fabulous. Just a shame about the chaotic restaurant and tired looking rooms

When pre-booking this hotel for the Sunday wellness one night stay they said it included a free course meal to which when we sat down for the meal the member of staff wasn’t aware of this and then to be told it was only a £25 per person limit is a joke. A lovely member of staff called Paula on reception Was the only member of staff which had a smile on her face

Primer fin de semana fuera con nuestro bebé. La habitación amplia, cómoda y limpia. A nuestra llegada había cuna y una cama extra grande muy cómoda.

Este hotel queda en el centro de la ciudad de Sheffield. Las instalaciones son modernas y el servicio es de alta calidad. Cuenta con SPA e incluye una pileta cubierta, ideal para cuando viajas en época de clima fresco y quieres ejercitarte. Asimismo, las habitaciones son amplias y cuentan con escritorio. Es decir, si viajas por negocios o una actividad que requiera utilizar tu computador, tendrás comodidad para hacerlo.