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Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating 4.3/5 9,580 reviews

ALLSAFE approved hotel

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Mercure Sheffield St Paul's Hotel & Spa
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+ 17 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby) Paying
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Check-in from 14h00

Check out up to 12h00

  • BUS :  ARUNDEL GATE

  • SUPERTRAM :  SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

CHAMPAGNE BAR

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,580 reviews

TripAdvisor Rating 4.0/5

3,296 reviews

On a downward slide

TripAdvisor rating 2.0/5

bladesman3utb 19/09/2021 TripAdvisor review

Food left in the bathroom sink plughole,lift in lobby not working( been same for months and months),bar closed at 10:30pm with residents still asking for a drink,TV remote back cover missing,not one sink in the lobby toilets had both taps working(some were even loose)… this is supposed to be a 5 star hotel but right now it’s 3 star!!

Poor spa experience

Customer review rating 1.0/5

D D. Couples - 16/09/2021 Confirmed reviews ALL

Wasn’t impressed with the spa. Was suppose to be a relaxing experience it was busy no room in the relaxation room we was robbed of the time. We had a 25 min treatment each my partner had maximum 10 min in the treatment due to thier mix up. The room was ok n clean the tv remote didn’t work kettle was covered in limescale the fire alarm kept ringing and we had to mess about with finding robes that wa included in our stay as they wasn’t places in our rooms. A relaxing stay ended up been really stressful. We was wrongly advices on the phone about parking and the check in took around 30 mins due to new staff

Lovely, spotlessly clean hotel. Perfect location. Will definitely be staying here again!

Customer review rating 5.0/5

Terry W. Couples - 16/09/2021 Confirmed reviews ALL

Perfect. Faultless. Thank you!

poor experience for the price

Customer review rating 1.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

all lifts out of order, only 1 pillow in room, no robes in room, no mirror on desk to do make up, fridge in room broken.

Very helpful staff

Customer review rating 4.0/5

Nicholas C. Families - 14/09/2021 Confirmed reviews ALL

All the staff went out of their way to be helpful. Everything was as advertised and the hotel was clean and efficient. The location was excellent or central Sheffield especially the register office! Pretty decent breakfast. The decor and furnishings was getting a little tired but that was a minor concern.

Great location and value

Customer review rating 4.5/5

Kevin G. Couples - 13/09/2021 Confirmed reviews ALL

The perfect solution for my stay. Great location; helpful staff and an “inclusive” package that was great value.

Lovely stay

Customer review rating 5.0/5

Noulla Families - 13/09/2021 Confirmed reviews ALL

Booked a show at the Lyceum theatre which after being postponed twice , we decided to treat ourselves to a stay at your hotel, fortunately a wowcher code was available for a nights stay with breakfast, a bottle of wine and late check out, The room was lovely with a great view, we asked for extra pillows, which were delivered promptly The only downside was our TV did not work, we did mention it but was not fixed ( not a great problem as we only stayed one night) Breakfast was also good, would definitely stay again in fact we are looking to stay at the Mercure in Nottingham for my 60th Birthday in November Would definitely recommend the Sheffield hotel

Well located

Customer review rating 4.0/5

P P. Couples - 12/09/2021 Confirmed reviews ALL

Clean and comfortable hotel.

I have been overcharged.

Customer review rating 1.0/5

Rachel B. Families - 12/09/2021 Confirmed reviews ALL

There was complications with my booking. I have been charged twice plus another £100 that I’ve not got back.

Customer review rating 3.5/5

Anonymous Couples - 12/09/2021 Confirmed reviews ALL

The hotel lifts are still broken after 2 years of us visiting. The rooms are looking a bit tired and the bed was very bouncy, it was like sleeping on a trampoline. The hotel is well located and generally clean.

Disappointing

Customer review rating 2.0/5

Tony K. Friends - 11/09/2021 Confirmed reviews ALL

Although the hotel is well located the stay was disappointing. No milk in the room, no spare pillows, noisy fan difficult to switch off. Worst breakfast I have ever had in a hotel. Cold plates, lukewarm food, no eggs even the coffee was poor.

Excellent stay

Customer review rating 5.0/5

Donna G. Couples - 10/09/2021 Confirmed reviews ALL

All staff extremely friendly and helpful .

Lovely Public Areas, Good Location

Customer review rating 4.0/5

Debbie W. Business - 10/09/2021 Confirmed reviews ALL

This is a lovely looking hotel with extremely friendly staff, the bar and restaurant area are visually attractive. The rooms a good size. Unfortunately the two main lifts were out of order. The pillows in the bedroom really need replacing. I also felt there should have been more hand sanitising stations around the reception and in the restaurant.

Recent Couples Stay

TripAdvisor rating 3.0/5

JessicaWalton 08/09/2021 TripAdvisor review

Overall the trip was generally ok, was a great location and we had fun. However the privilege room we paid a premium for (£212 a night) was disappointing as the room looked tired, we had to fill up our own fridge as when we mentioned it was empty, the staff just placed the drinks outside the door to the room. They forgot our dressing gown and then also our slippers. The room had lovely views, but was very average, the TV hardly worked and the phone provided had a dead line for reception and was constantly busy for room service. Obviously we understand that after the pandemic there are staff shortages in hospitality and the staff that dealt with us were lovely, however the overall service compared against the extortionate price did not weigh up and unfortunately we would be looking to stay elsewhere next time.

Amazing service and lovely facilities

Customer review rating 5.0/5

Penny C. Families - 07/09/2021 Confirmed reviews ALL

Clean, spacious rooms. Lovely shower. Staff couldn’t be more helpful.

Good stay

Customer review rating 4.0/5

Anonymous Solo - 07/09/2021 Confirmed reviews ALL

Late checking in due to house keeping not having the room ready but this was ok.

Both true

Customer review rating 4.5/5

David W. Families - 07/09/2021 Confirmed reviews ALL

Very satisfied, a shame that 2 of the lifts were out of action during our 4 night stay but just one of those things I guess.

Disappointing

TripAdvisor rating 3.0/5

NIckRobinson67 07/09/2021 TripAdvisor review

Good location and welcoming staff however breakfast was poor including running out of fruit, unclean service areas and supplies of milk, hot water etc not being maintained. Air conditioning in room could not be adjusted to comfortable level (too warm) even after maintenance team advised they had rectified. All in all a let down for Mercure.

Great Reception Staff and a comfortable weekend stay on the edge of the Peak District

Customer review rating 4.5/5

Durham D. Business - 06/09/2021 Confirmed reviews ALL

The hotel was clearly fully booked, but despite the crowd waiting to be seen by the Reception staff, Annu and Paula behaved impeccably under pressure and delivered customer service where it is often sadly lacking in the hotel and accommodation sector. Two excellent staff the hotel should acknowledge as being a credit to the Mercure Sheffiels St Paul's.

Excellent stay at Mercure St Paul’s Sheffield

TripAdvisor rating 5.0/5

Susan W 03/09/2021 TripAdvisor review

Just stayed at this lovely hotel for 4 nights and will definitely be returning! Hotel was in a perfect location for exploring the city, Buffet breakfast was excellent with a good selection of hot and cold food. Large spacious bedroom with a comfortable bed and hot shower. Used the swimming pool which was great. Staff friendly and helpful and couldn’t do enough to make my stay pleasant.

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