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Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating 4.3/5 9,595 reviews

ALLSAFE approved hotel

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Mercure Sheffield St Paul's Hotel & Spa
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+ 17 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby) Paying
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Check-in from 14h00

Check out up to 12h00

  • BUS :  ARUNDEL GATE

  • SUPERTRAM :  SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

CHAMPAGNE BAR

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,595 reviews

TripAdvisor Rating 4.0/5

3,300 reviews

Could be Better

Customer review rating 2.5/5

A A. Couples - 23/09/2021 Confirmed reviews ALL

Bright mordern exterior/reception and bar area. Staff very helpful, professional and pleasant. Corridors overrun with empty bottles/plates/rubbish. Main lifts not working. Room dull - privilege room but no bathrobes/slippers/drinks -all meant to be supplied. On mentioning drinks supplied. Very few toiletries supplied. Big room but large stain on carpet, furniture grubby. King size bed was two small beds pushed together and lumpy/old matress. Very hard pillows. Pool/spa area, dirty and run down. Won't stay again.

Excellent hotel

Customer review rating 4.5/5

Andy B. Families - 23/09/2021 Confirmed reviews ALL

Really impressed with facilities and service

Breakfast shambles!

TripAdvisor rating 2.0/5

janeashmead 23/09/2021 TripAdvisor review

I was very disappointed with certain aspects of our overnight stay in Sheffield. The hotel was in a lovely spot and recommended by many, the room was lovely and spotless clean. Our dissatisfaction was the bar closing at 10.30 on a Saturday night. My husband went downstairs to get us a drink at 10.35 and was bluntly told we are closed, seems crazy on a Saturday evening. Breakfast the next day was the worst service I had ever had I actually felt sorry for the staff run off their feet. There was no plates, cups, cutlery, coffee, the list was endless. Obviously too many people booked in and the staff could not cope. I know there is staff shortages everywhere now but even a recent trip to a premier inn the service was far superior. On check out the polite receptionist agreed with our complaints and said “sorry”, I would have at least expected some sort of discount from our bill as we had no breakfast. This hotel is beautiful but they seriously need to reduce bookings or get more staff. I have never left a bad review before but feel this needs saying.

Nice hotel- too enough staff

Customer review rating 2.0/5

Alison R. Couples - 21/09/2021 Confirmed reviews ALL

I have stayed at the hotel before. However this time it was too busy and understaffed. We had a horrible journey (m1 shut) and arrived at hotel, we had to wait 10 mins to check it with one member of staff on desk. We then went for a swim on sat night at about 5. The spa was awful. Firstly there were no normal towel only little hand towels. Secondly it was filthy- not toilet paper- all wet on floor, towels and rubbish all over floor!! The room was lovely. In the morning we went for breakfast at 9ish. The que was near reception and we waited 10 mins and gave up, we had a refund and went out for breakfast.

Overpriced

Customer review rating 2.5/5

Andrew Families - 21/09/2021 Confirmed reviews ALL

Bed was very hard. Breakfast buffet was poor. Orange juice was horrible. Lift was out of order.

Over all ok - but had to chase extra's

Customer review rating 3.0/5

Traceyanne Couples - 20/09/2021 Confirmed reviews ALL

Spa Package - no bathrobes or slippers in the room so had to collect from the front desk as no staff available to bring them to the room. No Spa gift in the room - so I had to chase that too with the Spa staff as the friendly reception staff failed to inform them......we also wanted extra coffee pods and again I had to ask twice. I do think they are short staffed with some new untrained staff and one in particular rude restaurant manager. Dinner included in the price but now only for two courses where previously it was 3 courses. Breakfast is amazing. Rooms lovely - Spa lovely - Spa staff lovely

The hotel is centrally located and handy for the centre of town

Customer review rating 1.0/5

Andrew L. Families - 20/09/2021 Confirmed reviews ALL

I am really unhappy that there a £100 showing on my credit card, even just now when I checked after booking As part of online checkin this was not made clear it would appear on my account. I’m going to go to Premier Inn in future as they do not do this. It’s a shame because it’s a nice hotel.

Customer review rating 1.0/5

Carol M. Couples - 20/09/2021 Confirmed reviews ALL

We stayed with you at The Mecure St Pauls in Sheffield, from 15/9/21 - 18/9/21 and have the following disappointments to share with you: We were unable to get close to the hotel - bollards blocked the entrance, for no good reason, leaving us with a challenging walk to access the reception and we are both in our 70s We had requested a twin bedded room on reservation and on check in this was confirmed. We were given a king size bed and told that no housekeeping staff were available to allow us to move rooms or alter the set -up until the following day - we agreed to stay in that room for one night. [room 404] We were offered complimentary drinks by way of an apology - we were given sparkling/still water which should have been available anyway, two bottles of coke [who in their 70s drinks that?] and lemonade - very poor We were told that room service was not available so if we needed clean towels etc, we must ring reception. We remained in the room and found the bed comfortable enough so suggested it was left as a king size bed. We twice asked for clean towels, the bins to be emptied and toilet roll on 17/9/21 - by 6.45pm none of these items had arrived and we still had full bins in our room - after I had rung for a third time and clearly been unhappy, a lady arrived with towels and bin bags for us to empty our won bins - we left the full bins and dirty towels outside our door - they were removed - this was not the fault of the housekeeping lady -the messages were not getting through - very poor. TV choice in the room was abysmal - not even basic Freeview or film option. The main lifts did not work for two days, leaving us with lengthy walks from the Spa lift, along corridors and passageways. Most if not all hand sanitizers ,were empty on the corridors Breakfast was very poor. Poorly organised, abrupt staff who were very clearly not receiving any worthwhile training, dried up eggs, poor coffee and messy tables. This is not the fault of the staff but is the fault of management We went for a drink on the terrace and found every table dirty, not cleared of glasses etc or full ashtrays and when we tried to go back in , we found ourselves locked out and had to attract staff attention to re enter the building Staff generally were indifferent but there were some who were trying their best and were exhausted. Check in staff were excellent and we were given help up to the room with our bags. We realise covid has made finding staff difficult but we recently stayed at a Best Western and found no comparison between the two venues with the Mecure being a very poor quality second. We have another visit to you booked for 9-12 December 2021 [booking .com reservation 39…] which we are considering wether to keep or not. In any event, the whole experience was hugely disappointing and we feel entitled to some form of compensation, such as a refund of the cost of one night

Not what I paid for

Customer review rating 0.5/5

Paula H. Families - 20/09/2021 Confirmed reviews ALL

I booked a Spa Package for me and my son. The scalp and shoulder massage was booked for 6pm on the day of our arrival. When we turned up for the treatment we were told the treatment time was 5.45 so we were late. I had an email that clearly stated 6pm. The therapist said she could do 15 mins of the treatment but couldn't do my son as he wasn't 14. No mention of this when booking and paying. I ended up with no treatment. Then we went for our 3 course meal, to then be charged for dessert. When I raised it, the staff said they don't have 3 course packages. I had to again find my booking email to provide evidence. I shouldn't have had to do this in the middle of a busy restaurant. My son and I were really looking forward to our little treat night, but it was a disaster.

Corridors littered with food

Customer review rating 1.0/5

Joanne Couples - 19/09/2021 Confirmed reviews ALL

Our room was not ready on arrival, reception unable to make contact with housekeeping. We waited 35 mins for the room. Large queues in reception other guests told the same and very unhappy. When finally got to the room the corridor and stairways were covered in plates of food everywhere and stank. We went out and came back and the same food was left through the stairwell almost 4 hours later, it was disgusting. Not the standard expected. Couldn't get down corridor to our room as male pushing food trolley knocking on door delivering food to we were guessing immigrants in temporary stay. Felt sorry for families expecting a high quality stay. We won't stay at this hotel again. Appalling.

Unhygienic hotel, dirty plates in stair wells and outside rooms for over 24 hours

Customer review rating 1.5/5

Spencer Business - 19/09/2021 Confirmed reviews ALL

Two nights on business. When arrived on first day noticed dirty plates all over the floor I was staying in, including the link between the corridor and the main stairs (full plate of curry with rice!). Left for work the next day at 9am and it was still there… got back from work at 5pm and still there! Disgusting! Also ordered missing items at reception (because the three attempts to call from the suite were unanswered) when I left for work and on my return were not done (fresh towels and tissues which were missing).

great location

Customer review rating 4.0/5

John Couples - 19/09/2021 Confirmed reviews ALL

Extremely disappointing the concierge service has been removed

Nice environment, great staff, poor management choices

Customer review rating 3.0/5

Traveller Solo - 19/09/2021 Confirmed reviews ALL

On booking, the website says if you prepay you can pick up your room key faster. That is a lie. You have to queue with the same people who have not prepaid. The receptionist admitted the system does not exist. Neither was there a fast check in, either for those who prepaid or for the hotel Club members. Just a very, very slow queue. It took nearly half an hour. Going up to the room, half the lifts were out of service, which doesn't help social distancing. The room however was clean, bright and spacious, with a good sized bathroom, but no mini bar, no coffee machine (just a kettle and coffee granules). Very comfortable once you have managed to get past reception. Went back down to the bar, understaffed by management cuts, so there is no longer table service, no Bombay Sapphire (supply shortages were claimed, although Tesco's in town had a shelf full), gin and tonic came without lime or lemon, and no, there are no crisps or peanuts to go with it. This is below the standard of your average pub, let alone the "cocktail bar" of an hotel claiming to be four star ! All the above said, the staff were unfailingly charming and apologetic for the downgraded systems the management have introduced.

On a downward slide

TripAdvisor rating 2.0/5

bladesman3utb 19/09/2021 TripAdvisor review

Food left in the bathroom sink plughole,lift in lobby not working( been same for months and months),bar closed at 10:30pm with residents still asking for a drink,TV remote back cover missing,not one sink in the lobby toilets had both taps working(some were even loose)… this is supposed to be a 5 star hotel but right now it’s 3 star!!

Lots of exercise

Customer review rating 3.5/5

Mark J. Business - 18/09/2021 Confirmed reviews ALL

Great staff, nice room, stayed 10 days there and got a lot of exercise climbing up to the 5th floor due to both lobby elevators being broken and tooo many people trying to use the one and only service elevator. Disappointed with SPA exercise equipment as 3 out of 4 treadmills were broken and the one that did work was in bad shape. Other than that I was happy and be back in December.

Poor spa experience

Customer review rating 1.0/5

D D. Couples - 16/09/2021 Confirmed reviews ALL

Wasn’t impressed with the spa. Was suppose to be a relaxing experience it was busy no room in the relaxation room we was robbed of the time. We had a 25 min treatment each my partner had maximum 10 min in the treatment due to thier mix up. The room was ok n clean the tv remote didn’t work kettle was covered in limescale the fire alarm kept ringing and we had to mess about with finding robes that wa included in our stay as they wasn’t places in our rooms. A relaxing stay ended up been really stressful. We was wrongly advices on the phone about parking and the check in took around 30 mins due to new staff

Lovely, spotlessly clean hotel. Perfect location. Will definitely be staying here again!

Customer review rating 5.0/5

Terry W. Couples - 16/09/2021 Confirmed reviews ALL

Perfect. Faultless. Thank you!

poor experience for the price

Customer review rating 1.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

all lifts out of order, only 1 pillow in room, no robes in room, no mirror on desk to do make up, fridge in room broken.

Very helpful staff

Customer review rating 4.0/5

Nicholas C. Families - 14/09/2021 Confirmed reviews ALL

All the staff went out of their way to be helpful. Everything was as advertised and the hotel was clean and efficient. The location was excellent or central Sheffield especially the register office! Pretty decent breakfast. The decor and furnishings was getting a little tired but that was a minor concern.

Great location and value

Customer review rating 4.5/5

Kevin G. Couples - 13/09/2021 Confirmed reviews ALL

The perfect solution for my stay. Great location; helpful staff and an “inclusive” package that was great value.

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