Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 844 reviews

Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  844 reviews

TripAdvisor Rating  4.0/5  3,754 reviews

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was lovely. The only thing is I had booked bed and breakfast and dinner included aswell. I checked in and the Receptionist said dinner started at 5.30pm, he asked if i would like to book a table so I said yes 5.30pm would do fine. So I go to the restaurant at 5.30pm and there are no other guests and no staff members around. I went back to the Reception and advised him so he went to speak to the person in the Champagne Bar. They advised that dinner doesn't start till around 6pm. They said I could eat at the Champagne Bar. I asked was it the same menu and they said yes. But of course they didn't know all the ins and outs of the dinner, bed and breakfast package so they had to go and find out/ The food was lovely but just feel that the communication should be better between different departments. The Reception should not say 5.30pm if its not 5.30pm. It left me feeling really awkward and that I was doing something that no one had ever done before

Well located, Good stay

Customer review rating 4.5/5

Ian Couples - Confirmed reviews ALL

Very satisfactory

Wedding stay

TripAdvisor rating 5.0/5

Fiona B TripAdvisor review

We stayed at St Paul's hotel the night before and the night of our wedding day. We stayed in the executive suite and the whole of our stay was faultless. The room was spotlessly clean and decorated with rose petals...a lovely touch. The space is huge with fantastic views over Sheffield's peace gardens. More than enough space for family and wedding helpers. The staff on reception.. particularly Robyn and Lewis... we're so helpful, kind and professional. Nothing was too much trouble. The breakfast was perfect.. fantastic porridge! And all the staff friendly and helpful. Loved spending time in the spa...a relaxing atmosphere. I would 100% recommend the hotel for a stay in Sheffield and will definitely be returning. Thank you for making our wedding day extra special.

Dear 14965ROfionab Thank you for your lovely review after your recent stay with us at the Mercure Hotel and Spa great to hear you had an amazing time with us and I ill make sure your comments are passed onto all the staff. We look forward to welcoming you back to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Good location

Customer review rating 3.5/5

G E. Couples - Confirmed reviews ALL

Lovely room. Clean and spacious. Sadly The breakfast was very disappointing. The cooked breakfast should be served freshly made in a hotel of this standard. - the cooked food was cold. Fruit salad was tasteless and hard. Frozen berries were very sour. Went elsewhere for breakfast after our first experience.

Dear Nigel We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mercure Hotel and Spa Sheffield

Bit dated

Customer review rating 3.0/5

Adam B. Couples - Confirmed reviews ALL

Hotel rooms are feeing a bit dated. The decor, furniture and amenities need refreshing. The hairdryer my wife used sounded terrible on day 1 and packed up on day 2. The air conditioning controller did not seem to do anything, the dial just spun round with no change in temperature. Generally it just made a lot noise and did not really cool the room.

Dear Adam Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mercure Hotel and Spa Sheffield

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Other web-users rate our hotel

  • 923 reviews 9.3/10 Location
  • 1,561 reviews 5.7/10 Room
  • 1,265 reviews 7.7/10 Service
  • 19 reviews 7.8/10 WiFi
  • 506 reviews 5.6/10 Cleanliness
  • 430 reviews 7.9/10 Breakfast
  • 302 reviews 6.3/10 Vibe
  • 297 reviews 4.8/10 Value

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