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Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating 4.4/5 9,334 reviews

ALLSAFE approved hotel

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Mercure Sheffield St Paul's Hotel & Spa
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+ 21 Services

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby) Paying
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 11 Meeting room(s)
  • Conventions hotel

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Check-in from 14h00

Check out up to 12h00

  • BUS :  ARUNDEL GATE

  • SUPERTRAM :  SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodation(s)

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning and WiFi . Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Wellness Privilege Room with King BedNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft

Air Purification Privilege Room with King BedNon contractual photo

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

CHAMPAGNE BAR

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,334 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,227 reviews

Customer review rating 3.5/5

Anonymous Families - 08/06/2021 Confirmed reviews ALL

short weekend break away with the family. Very friendly and helpful staff.

Ready for a revamp

Customer review rating 2.5/5

Anthony Couples - 08/06/2021 Confirmed reviews ALL

Good location, but hotel feels a bit tired and food quality poor especially the breakfast

Good location and breakfast

Customer review rating 3.0/5

Anonymous Business - 07/06/2021 Confirmed reviews ALL

The location is perfect being in the centre of town. Shops and restaurants are all easily accessible. The breakfast was surprisingly good for the amount we paid.

Great location

Customer review rating 5.0/5

Richard S. Couples - 07/06/2021 Confirmed reviews ALL

Very pleasant, nice décor and facilities in the communal areas. Room was a decent size and a great bathroom.

Customer review rating 2.5/5

Anonymous Families - 06/06/2021 Confirmed reviews ALL

Hotel ok, disappointed with privilege room on 9th floor- no sleep for persistent loud noise all night from the roof area ?? heating /air con. No cold drinks or glasses at all in the room even though described in room details and part of the reason we opted for a privilege room. Informed by staff member on booking that extras included all bathroom necessities yet no shampoo or conditioner & only 1 small shower gel to share. When we arrived at 7pm I was informed that my 13yr old could not use the pool, I specifically asked about this on the day I actually telephoned to enquire about making a booking and explained that we’d arrive at 7 after a long drive and our plan would be to use the facilities that evening. The offer from reception after I complained at check in in regards to this was to compensate me by offering an extra hour of use until 12 noon the next day, we did not feel that we could benefit from this on the day as explained below. Swimming pool at 9.15am onwards was incredibly dangerous I feel and room limits should really of been managed better, I think if you look at your sign in details and count up your numbers for using those facilities you will be aware of my concerns. We left very quickly after entering. Whilst attempting to get changed in a packed changing room we heard 4 ladies who are regular users of the facilities profusely complaining that they also felt that it was unmanaged that day and we’re also leaving earlier than expected because of the ridiculous numbers of guests using it at that time. They also stated that they felt unsafe. I did attempt to discuss this at check out but the queue was large and we put our cards in the box & just left.

Dated rooms, bar closed , great location

Customer review rating 2.5/5

Anonymous Couples - 06/06/2021 Confirmed reviews ALL

We paid to stay in a suite as were supposed to be getting married (so using it for the wedding), despite me emailing to move move reservation a number of times to our new date I had to response. As it was my fault booking the non refundable room we stayed anyway to make a weekend of it. The room had cost £200 a night and we felt very underwhelmed with the quality of the room for that amount. It smelt.of stale smoke and the decor was really dated. Although the view was amazing and the beds were comfortable (think we paid for the location). The second night the hotel had shut their bar because there was only 1 bar staff serving there and the restaurant. Whilst I completely understand this decision, with it being bank holiday weekend the hotel should have planned ahead and had more staff on assuming it would be busy. But again understand this. Apart from this, however, the staff were very accommodating and the hotel was located fab for a city weekend break.

Crap

Customer review rating 1.0/5

Kevin B. Couples - 04/06/2021 Confirmed reviews ALL

The hotel is tired and needs a refit. The bedrooms are gloomy and miserable. The bathroom flooded as the shower was blocked, also they need ripping out. The breakfast was abysmal, not even tea brought to the table, just get it yourself. I paid nearly £200 for 1 night with bar bill and the place is a dive with crap service. Waited 20 minutes in the bar to be served, unbelievable, and the beer was flat. Breakfast was the worst. By the time I had got tea for my wife and I, then got toast, then got buffet breakfast which by this time everything had gone cold. Decided to scrap it, went round the corner to Costa for hot coffee and hot breakfast rolls. Totally disappointed, will never stay at this dump again. My suggestion is give me a full refund before I post it on Google reviews, regards Kevin B..

Dissapointing stay

Customer review rating 1.5/5

Mark Couples - 04/06/2021 Confirmed reviews ALL

First trip out since start of pandemic to celebrate wedding anniversary. Stayed at Sheffield St Pauls many times previously and always been satisfied. So much so that we had our Wedding lunch here in 2019. However, St Pauls let themselves down this time. The usually very well stocked bar had only one beer on tap and was closed at 5.30pm due to "too many guests having Dinner". I had also called the hotel a few days earlier to ask if the bar was open as normal and was told it was. Thankfully the rest of Sheffield's many bars and restaurants had got their act together and offered my Wife and I plenty of alternatives. I made the booking via Booking.com and very much felt like was a second class resident due to this. i.e. Bar closed at 5.30pm as not a Dinner guest, given room at the side of the busy (noisy) lifts and asked to prove the price of the booking from my Booking.com receipt. Disappointing Mercure! Will be trying your competition next time we have an overnight in Sheffield.

Incredibly disappointing, especially as this was supposed to be a treat after covid lockdown

Customer review rating 0.5/5

Cj Friends - 04/06/2021 Confirmed reviews ALL

I have already submitted a review/complaint to Victoria Camm, general manageress on behalf of myself, Carole James room 103 and my friend Jane Waller room 104, however as yet I have had no response.

A Good Stay

Customer review rating 4.5/5

Anonymous Couples - 04/06/2021 Confirmed reviews ALL

Our 3 nights were very good. All the staff were very helpful, especially under these Covid times.

Customer review rating 5.0/5

Malcolm S. Couples - 04/06/2021 Confirmed reviews ALL

Best hotel Sheffield has to offer

Not a good experience

Customer review rating 1.0/5

Kate Couples - 03/06/2021 Confirmed reviews ALL

Firstly, we had booked a junior suite. The room was nice but it wasn't as described. A suite has 2 areas with a separation but this was just a slightly larger room. It really should be marketed better. Secondly, the food was awful. We had a meal included in our package and it was so bad we couldn't eat it. The vegan option was a veggie burger with the brioche bun replaced and the sauces removed. It's just not acceptable any longer to offer such poor vegan food. We ended up going out for dinner instead which defeated the point of having the package including dinner. The good points are the spa which is lovely and the staff who all while busy were friendly and helpful.

Well located good stay

Customer review rating 4.5/5

Ash Families - 02/06/2021 Confirmed reviews ALL

Amazing hotel stay.. would definitely re visit the only issue was when we got home realised we should of been offered complimentary bottle for June/july stays which was on our booking confirmation, and never received slightly disappointed as this would of made the stay a 10. just for future if staff can advise of this as I did ask if there was any drinks included and was told no at dinner reservation.

Customer review rating 5.0/5

Kath M. Families - 31/05/2021 Confirmed reviews ALL

All ways enjoy staying in Sheffield the staff are always friendly and helpful, Hotel is in a perfect location, It’s always a special treat for me.

Gone downhill

Customer review rating 1.5/5

Lynn L. Friends - 31/05/2021 Confirmed reviews ALL

Check in staff lovely but had to queue for 25 mins to check in. Dirty cup in room. 1 cup and 1 glass for 2 people. Tried ringing reception but gave up after 20 minutes, so went down to reception to ask for cups and glasses, this time I queued for 30 minutes. Room tired, walls and carpet marked, paid £154 for executive room, wouldn’t want to see a standard one. Air con does not work, room so hot could not sleep. Faulty extraction fan in bathroom was on permanently, also not good for a good nights sleep. Shower overflowed when turned on, drain completely blocked, had to clear drain ourselves what came out was the most disgusting massive clump of black hairs and gunge. Made us feel sick. Spent ages mopping water up with the towels - after all no point in trying to ring reception.

Not yet back up to speed

Customer review rating 3.5/5

Julia Solo - 29/05/2021 Confirmed reviews ALL

We shall certainly return to the hotel, to give it a second chance, but next time we hope to see improvements. Hardworking staff were overloaded, so problems that we reported could not be addressed except by moving rooms with no assistance. The rooms are very comfortable and well equipped.

Great location

Customer review rating 5.0/5

Simon Families - 29/05/2021 Confirmed reviews ALL

Great location, excellent hotel friendly very helpful staff

Super clean rooms and excellent location.

Customer review rating 4.5/5

Aditi V. S. Families - 27/05/2021 Confirmed reviews ALL

We stayed in a Jr. suite and the cit view was amazing. Staff is very polite and friendly, I definitely recommend this hotel. Only thing we need next time is a sofa bed instead of a cot for my 4 year old :-). Loved the food as well! Happy customer Aditi

Poor

Customer review rating 2.0/5

Anonymous Business - 26/05/2021 Confirmed reviews ALL

Not enough Staff and Breakfast was awful. Especially the coffee and the orange juice was watered down

Recent Stay @St Pauls

TripAdvisor rating 5.0/5

fleonard2020 17/11/2020 TripAdvisor review

I had reason to stay here in late Oct early Nov, and the experience was very positive. The staff were extremely friendly, the rooms were well presented, the location is 2nd to none. Sheffiled was in Tier 3 during my stay, and this was very evident with lots of sanitizer stations throughout the hotel. The staff could not be more friendly. Breakfast selection was a little disappointing, but with Covod-19, this is a challenge. I will be back...

Hello fleonard2020, Thank you for a very positive review for the friendly staff, cleanliness and understanding on the restrictions due to COVID. I appreciate the time taken to post the review and the 5* rating across all of the categories. I do hope you will return on the near future and would be delighted if you contacted myself directly before booking. Kind regards, Victoria Hotel Manager H6628-gm@accor.com

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