Mercure Brandon Hall Hotel & Spa Warwickshire 4 stars

TripAdvisor rating 4.0/5 1,545 reviews
Mercure Brandon Hall Hotel & Spa Warwickshire
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Hotel extras

  • Licensed for weddings, with 17 acres of gardens and grounds

  • International menu served daily at the Clarendon restaurant

  • Enjoy a drink by the fire at the Bewick bar

  • Leisure facilities complimentary to in-house guests

  • Easy access to M6 and plenty of transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Brandon Hall Hotel & Spa Warwickshire

Main street
Brandon
CV8 3FW
coventry
united kingdom

Tel: +442476546000

Fax: (+44)2476/546058

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 29.1km / 18.08 miles

  • By plane

    COVENTRY At 9.3km / 5.78 miles

  • By plane

    OXFORD At 97.5km / 60.59 miles

  • By train

    COVENTRY At 12.7km / 7.89 miles

GPS :52.383415, -1.404783

Our accommodations

With 120 bedrooms, the hotel offers a range of accommodation options including executive rooms, suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Double Room

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Executive Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilege Room with king-size bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

CLARENDON RESTAURANT

Type of cuisine: International

Our recently refurbished Clarendon restaurant offers a variety of dining options including a Table D Hote dinner menu, daily set lunches, special Sunday lunch menus as well as celebrations for special occasions such as Mothers Day and Easter.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEWICK BAR

Photo non contractuelle / Strictly non binding

The Bewick bar is an elegant room with an open fireplace and patio doors leading out to our patio area with attractive garden furniture. A place to enjoy a relaxing beer or a fun seasonal cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 279

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Brandon Hall Hotel & Spa Warwickshire

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,065 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,545 reviews

Satisfactory

Customer review rating 4.1/5

Mrs D. M. Couples - 09/01/2020 Confirmed reviews ALL

Hotel stay was very good. However Casino Gala reception was very disappointing. Arrival drink not glass of Prosecco as expected but alternative that didn’t taste very pleasant, I did notice several other guests left their drinks. Regarding canapés this consisted of Sauté chicken skewers or cheese tartlet, in my option not great choices for canapés.

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the New Year’s Eve dinner, we arranged for a Las Vegas themed cocktail, We shall take your feedback on board along with the other comments from our guests, although it was advertised as a cocktail, it did not meet our guest requirements. I shall also feedback your comments with regards to the canapes to our head chef for further review also. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel and Spa

Quiet and comfortable stay.

Customer review rating 4.1/5

Anonymous Couples - 09/01/2020 Confirmed reviews ALL

Initial reception staff were helpful and friendly. Staff in restaurant were not overly attentive, despite there not being many people in there. Hotel looks lovely and the the real fire in reception lounge is a nice touch. New Year party was held in a separate building so meant we still got a good nights sleep. Bedroom refurbishment was beautiful and done to a high standard but the bathroom was a bit dated. Bedroom and bathroom floor could have done with being a bit cleaner.

Dear Lisa, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments with regards to our bedrooms, I shall pass these on to the property team in regards to the bathrooms, as these only received a soft refurbishment at the time of the bedrooms, and we are hoping for further investment to update these in the future. With this I shall also speak to our Head Housekeeper in regards to your comments regarding the bathroom floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel and Spa

lovely comfortable gentle stay

Customer review rating 4.1/5

D. F. Couples - 08/01/2020 Confirmed reviews ALL

Brandon Hall Hotel is a rural oasis in our busy west midland's region. Lovely grounds, not another home in sight, attentive friendly staff, cosy and spacious bedroom with really perfect bed and bedclothes. Good evening meal with the world's best ice-cream and outstanding breakfast. Staff told me that Brandon Hall puts a lot of effort into cooking from fresh and organising its meal sessions so that staff have the time to do every visitor a perfectly cooked meal. Yes you do. thank you best wishes d.

Dear d., We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel and Spa

Brandon Hall Hotel is a pleasant place to stay.

Customer review rating 4.1/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

We enjoyed our stay at the Brandon Hall Hotel. Our only disappointment was the coolness of our room when we arrived. It took a long time for the heating to bring it up to temperature. Once reached it was comfortable.

Dear Geoff, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel and Spa

A pleasant stay - the hotel needs a little investment

Customer review rating 4.1/5

A Couples - 07/01/2020 Confirmed reviews ALL

Great leisure facilities. Hotel room starting to look tired Dinner had a shorter/simpler menu than that advertised on the website. There was a desire to rush you out of the dining room presumably so the staff could go home. No offer of coffee or after dinner drinks. Bill was brought without asking at about 10:15pm.

Dear Angus, Thank you for taking the time to tell us about your experience at the Mercure Brandon Hall Hotel & Spa Warwickshire. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In July 2019 we had finished our £3 Million investment of the hotel, with the majority of this going being within our guest bed rooms and public areas, I am sorry to see that you felt your bedroom was tired, I shall review your room with our maintenance manager and property team. Please accept my apologies if you felt forced out of the restaurant on the evening of your stay, I shall take your comments back to the team who were working that evening, as it is standard practice that we do ask our guests and visitors if they would like anything else before the bill is then given once asked for. We appreciate you sharing your concerns and are delighted that overall you had an enjoyable stay. It is our hope to welcome you back to the hotel very soon. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel and Spa

Relaxing Stay

Customer review rating 4.1/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

It was just what we needed after the hustle and bustle of Christmas. The pool/sauna was fantastic and the room was really comfortable.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Ok but !

Customer review rating 4.1/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

We had the Christmas package the room was excellent The evening meal menu on Christmas Eve was disappointing as 50% was the same food offered next day. Breakfast was excellent Christmas lunch and atmosphere was disappointing not worth the money paid. Christmas evening buffet was strange due to us having a cooked meal of halibut french fries and potatoes and vegetables with a good selection of deserts. Veg when advertised as alight buffet

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate some further comments with regards to the Christmas lunch and atmosphere, so that we are able to seek improvements for upcoming Christmas events, and shall take your comments on board with regards to the evening menu, to add a wider range going forward as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Extremely pleasant, beautiful location

Customer review rating 4.1/5

Liz K. Couples - 04/01/2020 Confirmed reviews ALL

We had a problem with our room on arrival but this was resolved by a very pleasant member of staff. Really enjoyed our stay and the celebrations, lovely spa, excellent food and customer service. Thank you

Dear Liz, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is a pleasure to read, although you had a problem on arrival that a member of the team was able to resolve this for you, I shall pass on your comments to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Pleasant hotel in nice surroundings

Customer review rating 4.1/5

Jo Couples - 04/01/2020 Confirmed reviews ALL

We spent four days at Christmas, visiting our family nearby. Room was fine, if a bit small, nice view and lovely surroundings.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Mr

Customer review rating 4.1/5

Mac Friends - 04/01/2020 Confirmed reviews ALL

Very clean and spotless rooms. Very helpful staff.

Dear Mcengo, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

A wonderful relaxing New Year break.

Customer review rating 4.1/5

Carol A. J. Couples - 04/01/2020 Confirmed reviews ALL

This was our 3rd visit the Mercure Brandon Hall Hotel, and once again we had a wonderful time. The staff were friendly, courteous and professional right from booking process, to checking in, and throughout our stay. The newly refurbished rooms are air conditioned, spacious and clean, our room had a large TV; complete with all the available Freeview channels, the bathroom housed a large wet room. The Hotel was set in lovely surroundings, open grassed areas and woodland, perfect for walking off the superb meals, we decided to decline the use of the Spar facilities and headed to the lounge and bar areas complete with open log fires burning, where we were met with the usual friendly greeting and nothing was too much trouble for the excellent staff. We only had one minor issue with the room during our stay; but Shelly rectified this immediately, we certainly recommend the hotel and we will be booking again for the 2020 New Year celebrations. Please pass on our gratitude to all the staff; for making our stay a truly pleasurable one.

Dear J., We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the inconvenience, but i am glad to see that Shelley was able to rectify this for you. I shall be sure to pass on your thanks to all the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Great time once we arrived!

Customer review rating 4.1/5

Yes Friends - 03/01/2020 Confirmed reviews ALL

Lovely place, would return, communication and customer service pre arrival needs improving!

Dear Faye, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciated some further feedback with regards to the level of customer service prior to your arrival in which you received, so that I am able to pass these comments on to the relevant departments for improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Gala dinner with hotel stay

Customer review rating 4.1/5

Brian C. Friends - 03/01/2020 Confirmed reviews ALL

Hotel experience was good with comfortable room. However Gala dinner was disappointing,lacking atmosphere and not as good as previous gala we attended

Dear Susan, Thank you for taking the time to tell us about your experience at the Mercure Brandon Hall Hotel & Spa Warwickshire. I am sorry that your experience did not meet your expectations with regards to our New Year’s Eve Gala dinner please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We shall use your feedback to help improve the events going forward and I shall also work with our wine supplier to improve our wine menu and selection going forward. We appreciate you sharing your concerns and are delighted that overall you had an enjoyable stay. It is our hope to welcome you back to the hotel very soon. Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Great new year!

Customer review rating 4.1/5

J Couples - 03/01/2020 Confirmed reviews ALL

Lovely hotel, clean rooms & friendly staff. Nice pool & spa. Great evening meal in the restaurant & New Year’s Eve party. The only negative being the drinks in the bar- Guinness had to be returned a few times over a couple of days & no Baylies at all for the 3 days we were there.

Dear Justine, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I shall work with our beverage dispensing company to improve our Guinness serving, and apologize for the short failings with this, and I am disappointed that it wasn’t mentioned to myself with regards to the lack of baileys, as I would have been able to resolve this with the hour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa
Customer review rating 4.1/5

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

Everything was great for a nye stay. Great food and rooms. Expect when we arrived it seemed the staff didn’t know itinerary for the package. We were told to book a table slot in the restaurant but the evening was in the another building .We didn’t know times or where we were supposed to be. The guy in the spa was very helpful. It’s a shame as the evening went smoothly but an itinerary upon check in would have been helpful

Dear Gillian, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I shall ensure to follow your comments in regards to the itinerary for new years eve, and also where the short fallings where. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

3 day after Christmas stay

Customer review rating 4.1/5

Stuart G. Couples - 01/01/2020 Confirmed reviews ALL

Lovely room and welcoming staff. Nearly always had to look for staff to serve at the bar, we appreciated the Hotel had few guests, menu was limited, same soup every day. Poor experience at the Spa, separate message sent to the General Manager, waiting for a reply.

Dear Stuart, We very much appreciate your comments regarding your stay at the Mercure Brandon Hall Hotel & Spa Warwickshire. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Byrne Hotel Operations Manager Mercure Brandon Hall Hotel & Spa

Disappointing Stay

Customer review rating 4.1/5

Neil Couples - 31/12/2019 Confirmed reviews ALL

Booked a Feature room and was disappointed to not have a bath, Asked if we could change and other feature rooms with a bath were taken. Were given two free drinks but would have preferred the bath. Booked for the restaurant and they did not have any record of our booking. We were seated by an unhappy manager even though they were not busy. Only had a set 2 or 3 course menu and they overcharged us for 3 courses. Food was very good.

Fab Room, but poor breakfast

Customer review rating 4.1/5

Karen M. Couples - 30/12/2019 Confirmed reviews ALL

A really pleasant stay spoiled by the exorbitant bar prices and poor quality breakfast

Mrs R.

Customer review rating 4.1/5

Mrs R. Families - 29/12/2019 Confirmed reviews ALL

Stayed over Christmas and had really nice food and all the staff were lovely

Average

Customer review rating 4.1/5

E. T. Business - 29/12/2019 Confirmed reviews ALL

The room was average and the food the same. Bad quality Sandwiches as always the first day. The second day the salads were nice. It feels like you are always bringing whatever is left in your kitchen and it’s close to expiry date. One time I had a lovely Greek salad there that everyone enjoyed. The staff is always very friendly, well behaved and polite. They made a few mistakes with our rooms, but they tried their best to fix everything straight away. We always have lots of fresh coffee, that’s why we forgive you and we keep coming back.

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