Customer review rating 4.2/5 11,355 reviews
ALLSAFE approved hotel
Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions
Check-in from 14h00
Check out up to 12h00
The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.
Classic Double or Twin Guestroom
Standard Room with 2 single beds
Mercure Privilege Guestroom
Classic Family Guestroom
Accessible Classic Room with 1 double or 2 single beds
Accessible Privilege Room with 1 double
Number of meeting rooms: 9
Maximum size: 178 m²
Maximum capacity: 150 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Unable to contact reception
reesfamilyat43 21/09/2021 TripAdvisor review
This is our second visit to the hotel last week and in general pleased with the sevice. Unfortunately we believe we have left some items in our room last week. Its nearly impossible to get to speak to anybody on reception. I have emailed the hotel with no response, even resorted to contacting the gym manager who left a note with reception. Ive spoken to reception once. All telephone calls ultimately routed to reservations somewhere in the world. I do get the impression that the hotel is short of staff, but it would be good if somebody could return our messages
Location, staff and breakfast really good
OggyChannelIslands 20/09/2021 TripAdvisor review
A great old building, having problems with air-con but hopefully soon to be fixed. So close to city centre and loads of restaurants. All of the staff that we met were very helpful and friendly, breakfast buffet was very good and well stocked
Als_trips 15/09/2021 TripAdvisor review
The hotel is desperately in need of a refurbishment. We had a premiere room, number 365. There was pealing wall paper, damp on the ceiling, brown stains on the pillows a TV that only worked intermittently, draws that collapsed when you pulled them out a cracked shower tray and pealing paint. The service in the restaurant was poor, it took one hour to get a chicken burger, The food was cooked terribly. Still frozen chips and a burger that was overcooked and dark (brown/black). Breakfast was not much better. If I had paid under £100 I would have thought the stay acceptable but it cost £270. The front desk service was good but there was only one person on desk and a long que to checkout. This is not a nice hotel , not what you would expect from 4 star and I would not recommend.
From one disaster to another
SusieH220 14/09/2021 TripAdvisor review
On arrival at the Mercure at 13:20 there was just one person on reception and a queue of people ... lots of staff milling around but no-one helping ... having had a four hour drive we were told we couldnt get a drink of any sort - tea, coffee, wine ... the bar didnt open until 5pm ... room not ready and reception had no idea what rooms had been cleaned - it took 25 minutes (having been told it would be 5) to find out what room we had ... sanitiser dispenser on 3rd floor by the lifts empty for our whole stay ... The "Privilege" room was disgusting - carpet threadbare, finger prints on windows, furniture scratched, phone headset filthy ... we have stayed numerous times before, but never will again ... on check out we werent even asked how our stay had been.
A massive disappointment.
jlnwalden 09/09/2021 TripAdvisor review
The receptionist gave us a good reduction on our first night's stay as we checked out having booked in for two. Our bathroom had the whiff of a sewer, the dining room had cobwebs and the pool was closed.
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