Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 575 reviews

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Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  575 reviews

TripAdvisor Rating  4.0/5  2,992 reviews

Housekeeping hit a new low.

TripAdvisor rating 4.0/5

Paul S TripAdvisor review

The rating of 4 is for the whole experience at the hotel, this review is about the housekeeping. I have stayed at this hotel 2 nights a week for 5 months for business using corporate rates. I have at times complaining about the housekeeping or lack of it at times. The list of amenities includes a "Mini-bar" which is present in each room i have stayed in however, i have complained that housekeeping don't refill it so i have phoned front desk who have delivered refills as requested. Housekeeping hit a new low yesterday, i returned from work circa 17:40, after housekeepers had left, to find that my room had not been serviced, with the bed unmade, towels not refreshed, glasses not replaced or washed. I made a face-to-face complaint at the front desk who are very professional and accommodating, my room had been serviced when i returned from dinner circa 20:30. I hope housekeepers are trained further to mirror the professionalism of the rest of the staff.

Perfect location, comfy clean rooms

Customer review rating 4.5/5

Mrs S. Friends - Confirmed reviews ALL

Only a one night stay on the way to Jersey but we always stay here. It’s perfect for shopping and the rooms are quiet and comfortable.

Dear Maureen S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Great location

Customer review rating 4.0/5

Jon S. Families - Confirmed reviews ALL

A pleasant relaxing stay

Dear Jon S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Fabulous location with onsite parking

Customer review rating 4.0/5

Mel G. Friends - Confirmed reviews ALL

It would be difficult to fault the location of this hotel being so close to the city centre. The facility of onsite car parking (albeit at £15 for 24 hours) was excellent. Check in was slow with a long wait and our room wasn’t ready despite it being way past the 2pm checkin time. We were given a complimentary pot of tea so that eased the situation a bit. The room was clean and perfectly adequate with comfortable beds although the duvet was too warm for me. However the bathroom was amazing and I wanted to take the shower home! Breakfast was buffet style with plenty of choice. All in all, a good stay.

Dear Melanie G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Enjoyed our stay!

Customer review rating 4.0/5

Tony E. Couples - Confirmed reviews ALL

We enjoyed our stay at Mercure Southgate, more than our stay than the other hotel in town. Staff were really friendly and helpful and the hotel was clean and tidy. Breakfast was good and the facilities we used well maintained. Only negatives were that our room (Princesshay Suite) didn’t have an iron or slippers but otherwise a comfortable room to unwind and relax in.

Dear Anthony E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

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Other web-users rate our hotel

  • 1,016 reviews 9.1/10 Location
  • 1,599 reviews 4.9/10 Room
  • 1,235 reviews 6.8/10 Service
  • 17 reviews 4.2/10 WiFi
  • 695 reviews 4.9/10 Comfort
  • 639 reviews 4.1/10 Cleanliness
  • 520 reviews 6.3/10 Breakfast
  • 464 reviews 5.9/10 Amenities

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