Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,144 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,144 reviews

TripAdvisor Rating  4.0/5  3,092 reviews

Expected that bit more

TripAdvisor rating 3.0/5

AndykTonyrefail TripAdvisor review

A little disappointed really. The hotel lobby and entrance looks fab, and the Christmas deco really livened up the place. The ground floor level was really good. The rooms however, were really tired and dated with bottoms of doors paint flaking, cupboard doors lopsided and generally very dated. On saying that, perfectly comfortable but for a 4 star expected and have had much better. Breakfast was disappointing with limited hot food, fried eggs only, no mushrooms, and Bacon that was dried out completely. Might have been because we did not eat until 09:00 but that's an hour before breakfast finished. Again, it was edible and generally acceptable, but for £22.00 a head and in a 4 star hotel, just expected better. The location of the hotel was ideal (which is why i chose this Hotel) just a short stroll from the city centre and Cathedral. Parking was a nightmare here, with general joe public able to use the car park which was not advised (Parking my car is a real important feature for me). You are really lucky if you can get a place to park! All in all we had a good couple of days away but expected that little bit more from the Hotel.

Location good

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Terrible Terrible stay. Thank goodness for reception staff who tried their best. Room was freezing cold, bed was so uncomfortable, no pillow protectors so just stained yellow pillows. Sofa in the room was uncomfortable and the room was not clean. 3rd night we were moved. Room was much better. Swimming pool was cold. Just shocking stay and have stayed at the hotel a lot. Could not fault the staff.

Dear Suzanne T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wouldn't want this to be your lasting impression of us here in Exeter and as a gesture of goodwill to help restore your faith here with us, I would like to offer you a complimentary night's stay inclusive of breakfast. To book this please do so with myself directly. Sincerely, Nick Lawson Interim General Manager

Good stay in difficult circumstances

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

When I checked in I was advised there was no hot water in taps. Central heating and kitchens not affected. I was given some alternatives such as transfer to another hotel or significant financial compensation. I chose the latter as the location of the Southgate was important for nearness to venue of event I was leading the next day. Lack of piped hot water wasn't a problem as use of kettle provided hot water for basin. It was a good stay with tasty food and good wine. Staff handled the situation very well.

Dear Diane W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Customer review rating 4.0/5

Jules S. Friends - Confirmed reviews ALL

I booked 3 rooms with your hotel Mercure Southgate for the above date for our Annusl Xmas get together! The hotel was absolutely fabulous and what we wanted for our weekend break! Unfortunately we were very dismayed to find that the water was cold and some had cold showers and some didn’t shower at all which was disappointing! 😩 Also some used the pool which was also cold so others didn’t even go in. I could not fault the rest of our stay and the staff we brilliant! I await your reply in anticipation! My email is ju… Kind regards Mrs J S.

Dear Julie S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we had a mechanical breakdown with our boiler on the Sunday morning which affected the whole hotel. This wasn't rectified until 8:30pm unfortunately. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wouldn't want this to be your lasting impression of us here in Exeter and as a gesture of goodwill to help restore your faith here with us, I would like to offer you a complimentary night's stay inclusive of breakfast. Sincerely, Nick Lawson Interim General Manager

Freezing cold but helpful staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Staff were all consistently helpful but the heating wasnt working in my room so I felt very cold at night and in morning.

Dear Karen M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately our hotel boiler got a fault on the Sunday morning which prevented us from having hot water throughout the building, until that evening when it was fixed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wouldn't want this to be your lasting impression of us here in Exeter and as a gesture of goodwill to help restore your faith here with us, I would like to offer you a complimentary night's stay inclusive of breakfast. To book this please do so with myself directly. Sincerely, Nick Lawson Interim General Manager

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Other web-users rate our hotel

  • 945 reviews 9.3/10 Location
  • 1,495 reviews 5.8/10 Room
  • 1,291 reviews 7.8/10 Service
  • 17 reviews 6.9/10 WiFi
  • 565 reviews 5.5/10 Cleanliness
  • 534 reviews 7.3/10 Breakfast
  • 385 reviews 5.9/10 Food
  • 337 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.