Mercure Exeter Southgate Hotel 4 stars
Customer review rating (ALL Rating) 3.8/5 457 reviews
ALLSAFE approved hotel
Central location, nearby the Cathedral and Bedford Square
Leisure facilities including swimming pool, sauna & jacuzzi
Close proximity to popular Princesshay Shopping District
The Gate House restaurant features locally-sourced dishes
Ideal destination for weddings and private functions
Southernhay East
EX1 1QF EXETER
United Kingdom
BRISTOL At 108km / 67 miles
EXETER INTERNATIONA At 10.3km / 6.4 miles
PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles
M5 JUNCTION 29 At 6.6km / 4.1 miles
EXETER CENTRAL At 0.97km / 0.6 miles
EXETER ST DAVID'S At 2.3km / 1.43 miles
GPS:50.720332, -3.528424
Check-in from - Check out up to
We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.
We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.
With its stunning contemporary decor, the hotel provides the perfect backdrop for any wedding day. Licensed to hold civil ceremonies and partnerships, it can cater for 10 to 150 guests and offers a range of flexible wedding packages.
The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.
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100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
Laura S. Couples - Confirmed reviews ALL
checked in early, thanx to a lovely receptionist page sing , clean room , nice size, fair price . The boy who cleaned our room was also really lovely and polite and made a swan towel which was a lovely touch
Dear S. S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
The hotel is in a great location and has the key benefit of offering onsite parking. The accommodation was largely as expected/advertised, but suffered from some annoying glitches which slightly spoiled the impression. The aircon didn’t work although it appeared to be operating correctly according to the display. On mentioning this to staff, they suggested just asking for a fan, which rather missed the point. Some of the light switches didn’t work, the toilet seat was loose and the toilet door had clearly been water damaged and could only be moved with force, very noisily. So, nothing major, but disappointing. The room was clean, the hot water was great, and the staff were very friendly although I was surprised not to be offered a welcome drink as an Accor Silver member. So overall, a good hotel, but with a little more attention to detail it would be even better.
Dear Alistair M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager
Customer review rating 5.0/5
S T. Families - Confirmed reviews ALL
The hotel was brilliantly situated, was very clean and comfortable
Dear susan t., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager
Customer review rating 5.0/5
Mrs. J. Couples - Confirmed reviews ALL
very nice hotel & staff made for anice break
Dear Jean H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager
Customer review rating 3.0/5
Dee J. Business - Confirmed reviews ALL
Reception staff throughout our stay were fantastic - kind, helpful and informative. Unfortunately many of us were unimpressed with the state of our rooms for the price paid. One room (160) being exceptionally tired with water stained lampshades and scuffed woodwork. The toilet roll holder was falling out of the wall and there was no hairdryer - even on requesting a replacement, it took 3 hours for this to appear. After being moved from this room and upgraded for the following night, a water leak in the early hours of saturday morning caused the bed to be drenched and the electricity to be cut off. Meaning having to get up at 3am to visit reception to then be moved to a different room. Causing much disruption and loss of sleep. This room was not charged for at check out however, we firmly believe that a refund should also be issued for the inconvenience and as compensation for the awful experience. We would definitely expect a much higher quality accommodation for the prices paid.
Dear Dee J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barnaby Kean General Manager
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