Mercure Exeter Southgate Hotel 4 stars

It met all our needs.

Fantastic hotel with everything at your fingertips. With these stange and unusual times the hotal accommodated us like professionals.

Welcome was indifferent and was almost an inconvenience. I realise it is a difficult time but we were only having to travel to attend a funeral so didn't really want to be there either. The room (the suite) had no heating so we had to use two oil heaters. The room service menu had only 50% choice by 7:30pm and then not all of the advertised dish could be provided. When the dinner arrive it looked like a frozen meal warmed up. It would have been better to have order a takeaway and we would have appreciated being told we could have done that. All in all, not a good experience made worse when staying for an upsetting event. The receptionist on check-out was very nice though.

Distance working well we felt protected Thankyou

Pleasant stay and staff were extremely helpful and polite.

I now Covid 19 places considerable challenges on any hotel. I will congratulate you for the room, it was spotless and you Covid prevention measures were good. The choice of room service food was pretty limited. And breakfast was frankly a pretty poor offering yogurt, chocolate muffin or a croissant.

The staff were excellent but the window in room 16, albeit double glazed is very draughty and it was like sleeping next to a deep freezer with the door open. Bearing in mind the temperature outside at this time of year, I would suggest that this needs urgent attention. Or not use the room until its warmer. The lasagne was very good but the breakfast bap was dry and not nice. The shower was excellent and the room clean and tidy. Having never stayed in a mecure before, I can only give you the feedback you request and I am in no hurry to stay at that hotel again. I appreciate it is difficult times but a freezing cold room in a 4 star hotel is not acceptable in my book.

I had to travel for work and stayed at this hotel. It was my first stay here. The reception lady was absolutely lovely, the room very clean and well equipped.

The hotel was easy to find with parking right outside. The check in staff were lovely, very professional and helpful.

Good Stay, Friendly Staff

We booked an executive suite, the room was freezing when we arrived as the aircon/heating didn't work. But we were supplied with heaters which solved the problem. Not impressed by the receptionist when we checked in but all the other staff we encountered were excellent and we were well treated during our stay and the staff made every effort to provide a service despite government restrictions changing whist we were there. We have stayed here many times and like the hotel, service, food and location, though, perhaps understandably this year, some areas are looking a bit tired.

Hotel very quiet of course and a pity for staff and guests alike. Room was very comfortable and staff always courteous.

Lovely hotel and location, however it would have been much better to have communicated the cost of the car park from the beginning rather than billing us at the end. It was also inconvenient to have to phone reception for more toilet paper and be told to come down to get it. Basic room service could still be supplied by leaving fresh tea/milk etc at room door each day. Also, asked if the final bill deducted the cost of room service while it's absent and told that no, prices still the same as before lockdown. Have emailed manager of hotel with above comments but received no reply. Woud have given at least a 9 score had we been contacted and had these issues rectified.

CONSIDERING THE TIER 2 CONSTICTIONS . ALL GOOD

Very pleasant and helpful staff. Good health club facility