Mercure Exeter Southgate Hotel

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Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 457 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

Telephone +44 1392 412812

Fax +44 1392 413549

Contact email

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS:50.720332, -3.528424

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  457 reviews

TripAdvisor Rating  4.0/5  2,925 reviews

nice hotel great location

Customer review rating 4.5/5

Laura S. Couples - Confirmed reviews ALL

checked in early, thanx to a lovely receptionist page sing , clean room , nice size, fair price . The boy who cleaned our room was also really lovely and polite and made a swan towel which was a lovely touch

Dear S. S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Good location, minor issues with the room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is in a great location and has the key benefit of offering onsite parking. The accommodation was largely as expected/advertised, but suffered from some annoying glitches which slightly spoiled the impression. The aircon didn’t work although it appeared to be operating correctly according to the display. On mentioning this to staff, they suggested just asking for a fan, which rather missed the point. Some of the light switches didn’t work, the toilet seat was loose and the toilet door had clearly been water damaged and could only be moved with force, very noisily. So, nothing major, but disappointing. The room was clean, the hot water was great, and the staff were very friendly although I was surprised not to be offered a welcome drink as an Accor Silver member. So overall, a good hotel, but with a little more attention to detail it would be even better.

Dear Alistair M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

excellent hotel

Customer review rating 5.0/5

S T. Families - Confirmed reviews ALL

The hotel was brilliantly situated, was very clean and comfortable

Dear susan t., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

good stay in agood position

Customer review rating 5.0/5

Mrs. J. Couples - Confirmed reviews ALL

very nice hotel & staff made for anice break

Dear Jean H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Great reception staff, hotel itself a little tired...

Customer review rating 3.0/5

Dee J. Business - Confirmed reviews ALL

Reception staff throughout our stay were fantastic - kind, helpful and informative. Unfortunately many of us were unimpressed with the state of our rooms for the price paid. One room (160) being exceptionally tired with water stained lampshades and scuffed woodwork. The toilet roll holder was falling out of the wall and there was no hairdryer - even on requesting a replacement, it took 3 hours for this to appear. After being moved from this room and upgraded for the following night, a water leak in the early hours of saturday morning caused the bed to be drenched and the electricity to be cut off. Meaning having to get up at 3am to visit reception to then be moved to a different room. Causing much disruption and loss of sleep. This room was not charged for at check out however, we firmly believe that a refund should also be issued for the inconvenience and as compensation for the awful experience. We would definitely expect a much higher quality accommodation for the prices paid.

Dear Dee J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barnaby Kean General Manager

Great location

Customer review rating 4.0/5

Laura Couples - Confirmed reviews ALL

You can't beat the location, just around the corner from the Cathedral. The entrance and lobby area of the hotel is highly attractive, and the swim and gym facilities are a great added bonus. The room appeared tired unfortunately, a scuff on the wall was the first thing I noticed as we entered the room and a wonky door in front of the fridge. I had booked a privilege room, expecting it to be a little more updated and new, but it appeared an old room.

Dear Laura B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Barnaby Kean General Manager

Good location

Customer review rating 4.0/5

Gerry H. Families - Confirmed reviews ALL

I stayed for 2 nights over a weekend. Well located in the centre, an easy 5 minute walk from the cathedral and shops/restaurants yet pleasantly quiet and safe, being down a residential side street so no noisy through traffic or rowdy nightlife. I partly chose it for the hotel’s own parking, directly in front of the entrance lobby as was worried about my car. Room was immaculately tidy although the decor looked rather tired and worn in places. Bed was very comfortable and slept well even with the window slightly open. I went out for meals and drinks so can’t comment on those, or the pool/spa facilities as didn’t use them. Overall pleasant enough if fairly expensive as booked quite late. Would be happy to stay again.

Dear Gerry H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Good stay.

Customer review rating 3.5/5

Peter K. J. Families - Confirmed reviews ALL

Enjoyed the well-equipped gym and excellent breakfast.

Dear Peter J., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Well located, nice decor

Customer review rating 4.5/5

Helen Families - Confirmed reviews ALL

We stayed for 3 nights for my 50th birthday and thought it was very nice. All staff very pleasant and helpful. Unfortunately the sauna wasn’t working and I had booked it for the spa. Also we asked for the safe to be unlocked so we could use it on the afternoon of our arrival and no one came until t he following morning and we were still in bed so thought it quite rude at 8.40 on a Saturday morning. We usually rise early but we were on holiday. Other than that it is as very nice

Dear halen b., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the early morning call on the Saturday of your stay I have brought this up with my team and can only apologise Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Disappointing service

Customer review rating 1.5/5

Lauren Business - Confirmed reviews ALL

We were unable to get checked in at 2pm even though I was told we could and when we came down for breakfast on Sunday morning there were no tables available so therefore were unable to get any breakfast even though we had pre-paid for it

Dear Ashley T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barnaby Kean General Manager

Relaxed

Customer review rating 4.0/5

Lee H. Couples - Confirmed reviews ALL

Welcoming , nice room , great breakfast and great location

Dear Suzette h., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Mixed bag

Customer review rating 2.5/5

Londonexile Families - Confirmed reviews ALL

Well located hotel, helpful and nice staff and a decent breakfast. Well maintained public areas but room was tired with threadbare carpet and rotting window, and the air con didn’t work. Pool was good but sauna was broken. Could be a really good hotel just needs some money spent on it.

Dear keith s., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barnaby Kean General Manager

Pity about settling the bill

Customer review rating 3.5/5

Mary C. Couples - Confirmed reviews ALL

The stay was pleasant, the restaurant staff friendly but paying part of our bill with Accor points was irritatingly difficult and time consuming.

Dear N M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barnaby Kean General Manager

Nice room and good service in general

Customer review rating 4.5/5

Huiya Business - Confirmed reviews ALL

The room is nice in general. Only a few minor complaints: 1. Breakfast items are the same everyday. A bit of varieties would have been good 2. The moisturizer smelled bad

Dear Hui-Ya C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable

Dear jonathan r., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Good stay

Customer review rating 4.5/5

Aab Solo - Confirmed reviews ALL

It was a great stay. It’s a short walk to the city center. Toni, one of the staffs who works in the reception was so kind, helpful and welcoming. The guy who works in the bar (I forgot his name) makes great coffee and is very kind too. I travel alone and Toni made me feel super safe by making sure I got a room on the higher floor for safety reasons. Great guy. Great and professional staffs. Bless them all.

Dear Abeer A., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Barnaby Kean General Manager

Tired Hotel

TripAdvisor rating 3.0/5

karlbousfield Business - TripAdvisor review

I have stayed here a lot over the years but my recent stay was somewhat disappointing due to the condition of the room, the table top was loose and hanging off couldn't use it. The lights in the room were either all on or all off, there was mold in the shower. The room was generally tired. The food menu was limited and has the same old same old offerings not much incentive to eating in house.

Thank you for leaving us a review of your recent stay with us - I will bring up with the maintenance team the issues you have mentioned. The maintenance team are working hard to improve all rooms and just this week we have been replacing curtains/nets, some tv's and other electrical appliances which is all based on the valued feedback we receive from our guests so once again - thank you for your comments. Kind Regards,

Excellent service and position

TripAdvisor rating 5.0/5

720alison Business - TripAdvisor review

The hotel is excellent with clean big room and great pool. Perfect to unwind. Good location for sight seeing and or work in central Exeter. Only concern that on a Sunday night the kitchen couldn't cope with high demand. Understood this as everywhere is recovering from Covid and staffing issues.

Thanks for leaving us a great review of your recent stay. I am pleased to see that overall you enjoyed your stay with us but would like to apologise that we were busy on the Sunday evening - I thank you for your understanding and hope to welcome you back again in the future. Kind Regards

Disappointed

TripAdvisor rating 3.0/5

Nomis60 Business - TripAdvisor review

Service is below average. No night porter service. Reluctant to print off a bill. Impossible to phone through to the hotel to obtain an email copy of the bill and again reluctant to send. Disappointed.

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to hear of the issues you have had during your stay with us. Please be assured that we are taking all feedback on board, more now than ever. The hotel is now under new management and along side that we are implementing new policies and procedures, staff training and listening to our valued guests. We hope that your next stay with us is a successful one and would like to once again apologise for the issues. Kind Regards, Front Desk Team

Will never stay here again despite having stayed here every time we have travelled to Cornwall

TripAdvisor rating 1.0/5

Mariette R TripAdvisor review

We arrived for an over night stay to celebrate my companions 70 birthday. I had booked a suite,direct with Accor,as it was a special event. I collected the key and found we had been given a Privelege room, the worst I had ever seen, half lights on bathroom mirror didn't work, nor air conditioning and a great piece of wallpaper was missing. I went down to reception and was told they didn't have a suite available, despite it having been booked sometime in advance. Something was said about one person being unable to leave as ill and other 2 already taken! Another guest who arrived as I was in conversation was also refused the suite he had booked. Disgraceful! I will never stay with you again, completely ruined a special occasion! I did fill in a complaint form on line but have not had a reply.

Thank you for leaving us a review Mariette R. I am really saddened to hear the issues you had during your stay with us and I am very sorry your complaint has not been replied to so far - I will look into this as a matter of importance. As you may be aware the hotel is under new management and we are beginning the new year with new team members, staff training and new policies and procedures and this is not the standard that we want our guests to be leaving the hotel with. Please contact me direct at the hotel on 01392 412812 as I would like to discuss your feedback with you. Kind Regards Barnaby Kean General Manager

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