Mercure Exeter Southgate Hotel 4 stars

Customer review rating 4.2/5 11,344 reviews

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Mercure Exeter Southgate Hotel
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+ 21 Services

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Guestroom

Accessible room
  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Non contractual photo

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,344 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,684 reviews

Average

Customer review rating 3.0/5

Gail Business - 21/02/2021 Confirmed reviews ALL

I stayed for business during Covid restrictions and so did appreciate the experience would be compromised, but I was disappointed, especially with the food offering. I’m quite happy to have room service but the limited dinner menu had 4 curry dishes & chilli com carne (none of which I like as I don’t eat spicy food. The lasagne I opted for was very disappointing. Breakfast was even more disappointing. A table in lobby with precooked bacon rolls and urns of coffee/tea....these were v close together and social distancing non existent. I asked if I could get some cereal and fruit juice for my breakfast, but was told not available. Also disappointing, especially given I am a gold level Accor member, was the charge for car parking of £15 night....... the hotel is not full and so there was plenty of parking available. I feel it should be free at this time. I experienced ongoing issues with the toilet flush in my bathroom. I cancelled my 2nd week here and will use a different brand.

Very good stay!

Customer review rating 5.0/5

Oyindamola Business - 20/02/2021 Confirmed reviews ALL

It was a very pleasant stay! I love everything about the hotel.

Great location. Staff very helpful

Customer review rating 3.5/5

Gail R. Families - 20/02/2021 Confirmed reviews ALL

Covid restrictions stopped it being a great stay but in the circumstances it was very good

Good location

Customer review rating 4.5/5

Anonymous Business - 17/02/2021 Confirmed reviews ALL

Friendly service during difficult circumstances made the stay easier.

Excellent

Customer review rating 5.0/5

Mohamed A. K. Business - 17/02/2021 Confirmed reviews ALL

Excellent

Good stay.

Customer review rating 4.5/5

Lesley Couples - 15/02/2021 Confirmed reviews ALL

It met all our needs.

One very happy customer

Customer review rating 5.0/5

James M. Business - 14/02/2021 Confirmed reviews ALL

Fantastic hotel with everything at your fingertips. With these stange and unusual times the hotal accommodated us like professionals.

Could have been so much better

Customer review rating 2.5/5

E M. Couples - 12/02/2021 Confirmed reviews ALL

Welcome was indifferent and was almost an inconvenience. I realise it is a difficult time but we were only having to travel to attend a funeral so didn't really want to be there either. The room (the suite) had no heating so we had to use two oil heaters. The room service menu had only 50% choice by 7:30pm and then not all of the advertised dish could be provided. When the dinner arrive it looked like a frozen meal warmed up. It would have been better to have order a takeaway and we would have appreciated being told we could have done that. All in all, not a good experience made worse when staying for an upsetting event. The receptionist on check-out was very nice though.

Mercure always comfortable & pleasant Staff

Customer review rating 4.5/5

Steve C. Families - 08/02/2021 Confirmed reviews ALL

Distance working well we felt protected Thankyou

Great central location.

Customer review rating 4.5/5

Jo F. Business - 07/02/2021 Confirmed reviews ALL

Pleasant stay and staff were extremely helpful and polite.

Clean Room. Food Very Limited

Customer review rating 3.5/5

D.s. Business - 01/02/2021 Confirmed reviews ALL

I now Covid 19 places considerable challenges on any hotel. I will congratulate you for the room, it was spotless and you Covid prevention measures were good. The choice of room service food was pretty limited. And breakfast was frankly a pretty poor offering yogurt, chocolate muffin or a croissant.

Very cold room

Customer review rating 2.0/5

Peter R. Business - 28/01/2021 Confirmed reviews ALL

The staff were excellent but the window in room 16, albeit double glazed is very draughty and it was like sleeping next to a deep freezer with the door open. Bearing in mind the temperature outside at this time of year, I would suggest that this needs urgent attention. Or not use the room until its warmer. The lasagne was very good but the breakfast bap was dry and not nice. The shower was excellent and the room clean and tidy. Having never stayed in a mecure before, I can only give you the feedback you request and I am in no hurry to stay at that hotel again. I appreciate it is difficult times but a freezing cold room in a 4 star hotel is not acceptable in my book.

Well located hotel, clean with lovely staff.

Customer review rating 5.0/5

R. Business - 26/01/2021 Confirmed reviews ALL

I had to travel for work and stayed at this hotel. It was my first stay here. The reception lady was absolutely lovely, the room very clean and well equipped.

Staff were great

Customer review rating 4.5/5

Mrs M. Business - 13/01/2021 Confirmed reviews ALL

The hotel was easy to find with parking right outside. The check in staff were lovely, very professional and helpful.

Good Stay

Customer review rating 4.5/5

Romana Couples - 12/01/2021 Confirmed reviews ALL

Good Stay, Friendly Staff

Good stay despite restrictions

Customer review rating 4.5/5

Mtc Couples - 05/01/2021 Confirmed reviews ALL

We booked an executive suite, the room was freezing when we arrived as the aircon/heating didn't work. But we were supplied with heaters which solved the problem. Not impressed by the receptionist when we checked in but all the other staff we encountered were excellent and we were well treated during our stay and the staff made every effort to provide a service despite government restrictions changing whist we were there. We have stayed here many times and like the hotel, service, food and location, though, perhaps understandably this year, some areas are looking a bit tired.

Very comfortable

Customer review rating 4.0/5

E. Families - 05/01/2021 Confirmed reviews ALL

Hotel very quiet of course and a pity for staff and guests alike. Room was very comfortable and staff always courteous.

Comfortable hotel , polite staff but no prior warning of car park costs and no room service unsatisfactory.

Customer review rating 3.0/5

Mrs. C. Families - 04/01/2021 Confirmed reviews ALL

Lovely hotel and location, however it would have been much better to have communicated the cost of the car park from the beginning rather than billing us at the end. It was also inconvenient to have to phone reception for more toilet paper and be told to come down to get it. Basic room service could still be supplied by leaving fresh tea/milk etc at room door each day. Also, asked if the final bill deducted the cost of room service while it's absent and told that no, prices still the same as before lockdown. Have emailed manager of hotel with above comments but received no reply. Woud have given at least a 9 score had we been contacted and had these issues rectified.

CENTRAL LOCATION

Customer review rating 5.0/5

Michael M. Business - 04/01/2021 Confirmed reviews ALL

CONSIDERING THE TIER 2 CONSTICTIONS . ALL GOOD

well located friendly welcome

Customer review rating 4.0/5

Trevor J. Families - 01/01/2021 Confirmed reviews ALL

Very pleasant and helpful staff. Good health club facility

Our most recent 20 reviews

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