Mercure Exeter Southgate Hotel 4 stars

Customer review rating 4.2/5 11,355 reviews

ALLSAFE approved hotel

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Mercure Exeter Southgate Hotel
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+ 21 Services

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Guestroom

Accessible room
  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Accessible Classic Room with 1 double or 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft

Accessible Privilege Room with 1 double

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
Rooms

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Non contractual photo

We are currently serving a reduced menu in the bar between the hours of 18.30-22.00. The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

11,355 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,688 reviews

Beautiful hotel

Customer review rating 5.0/5

C M. Couples - 05/04/2021 Confirmed reviews ALL

We had a beautiful room , the staff were awesome nothing was too much trouble , it was warm clean and lovely

Good location

Customer review rating 2.5/5

Paul W. Business - 26/03/2021 Confirmed reviews ALL

Over expensive car park, Only certain chanels work on telly. Tellys very old

fantastic room, excellent service

Customer review rating 4.5/5

Bernard C. Business - 23/03/2021 Confirmed reviews ALL

A warm welcome, comfortable room with coffee machine but most of all a wonderful greeting and service.

Excellent Stay

Customer review rating 5.0/5

James M. Business - 22/03/2021 Confirmed reviews ALL

Superb stay, excellent facilities with fantastic cutomer service.

Welcome in hard times

Customer review rating 4.0/5

Stevepmorris Couples - 19/03/2021 Confirmed reviews ALL

It was good to be back at this centrally located posh hotel. We enjoyed our room upgrade and a good sleep. Felt rather ghostly. They didn’t provide any food whereas we stayed at a Holiday Inn later in the week where we got room service dinner and hit breakfast bap. So could try harder on catering front.

pleasant stay

Customer review rating 4.0/5

Mjh Couples - 18/03/2021 Confirmed reviews ALL

We had a pleasant Stay in your hotel the staff where helpful and thoughtful

Friendly staff

Customer review rating 5.0/5

Mrs S. Business - 15/03/2021 Confirmed reviews ALL

Stayed for one night on business, staff extremely friendly and helpful.

Very pleasant

Customer review rating 5.0/5

Declan C. Business - 26/02/2021 Confirmed reviews ALL

Perfect location, Regional Sales Manager - Hayley Coy couldn’t be more helpful, even at short notice to accommodate travelling colleagues, as for reception and house keeping , everyone makes you welcome, home from home.

Average

Customer review rating 3.0/5

Gail Business - 21/02/2021 Confirmed reviews ALL

I stayed for business during Covid restrictions and so did appreciate the experience would be compromised, but I was disappointed, especially with the food offering. I’m quite happy to have room service but the limited dinner menu had 4 curry dishes & chilli com carne (none of which I like as I don’t eat spicy food. The lasagne I opted for was very disappointing. Breakfast was even more disappointing. A table in lobby with precooked bacon rolls and urns of coffee/tea....these were v close together and social distancing non existent. I asked if I could get some cereal and fruit juice for my breakfast, but was told not available. Also disappointing, especially given I am a gold level Accor member, was the charge for car parking of £15 night....... the hotel is not full and so there was plenty of parking available. I feel it should be free at this time. I experienced ongoing issues with the toilet flush in my bathroom. I cancelled my 2nd week here and will use a different brand.

Very good stay!

Customer review rating 5.0/5

Oyindamola Business - 20/02/2021 Confirmed reviews ALL

It was a very pleasant stay! I love everything about the hotel.

Great location. Staff very helpful

Customer review rating 3.5/5

Gail R. Families - 20/02/2021 Confirmed reviews ALL

Covid restrictions stopped it being a great stay but in the circumstances it was very good

Good location

Customer review rating 4.5/5

Anonymous Business - 17/02/2021 Confirmed reviews ALL

Friendly service during difficult circumstances made the stay easier.

Excellent

Customer review rating 5.0/5

Mohamed A. K. Business - 17/02/2021 Confirmed reviews ALL

Excellent

Good stay.

Customer review rating 4.5/5

Lesley Couples - 15/02/2021 Confirmed reviews ALL

It met all our needs.

One very happy customer

Customer review rating 5.0/5

James M. Business - 14/02/2021 Confirmed reviews ALL

Fantastic hotel with everything at your fingertips. With these stange and unusual times the hotal accommodated us like professionals.

Could have been so much better

Customer review rating 2.5/5

E M. Couples - 12/02/2021 Confirmed reviews ALL

Welcome was indifferent and was almost an inconvenience. I realise it is a difficult time but we were only having to travel to attend a funeral so didn't really want to be there either. The room (the suite) had no heating so we had to use two oil heaters. The room service menu had only 50% choice by 7:30pm and then not all of the advertised dish could be provided. When the dinner arrive it looked like a frozen meal warmed up. It would have been better to have order a takeaway and we would have appreciated being told we could have done that. All in all, not a good experience made worse when staying for an upsetting event. The receptionist on check-out was very nice though.

Mercure always comfortable & pleasant Staff

Customer review rating 4.5/5

Steve C. Families - 08/02/2021 Confirmed reviews ALL

Distance working well we felt protected Thankyou

Great central location.

Customer review rating 4.5/5

Jo F. Business - 07/02/2021 Confirmed reviews ALL

Pleasant stay and staff were extremely helpful and polite.

Clean Room. Food Very Limited

Customer review rating 3.5/5

D.s. Business - 01/02/2021 Confirmed reviews ALL

I now Covid 19 places considerable challenges on any hotel. I will congratulate you for the room, it was spotless and you Covid prevention measures were good. The choice of room service food was pretty limited. And breakfast was frankly a pretty poor offering yogurt, chocolate muffin or a croissant.

Covid stay in Exeter

TripAdvisor rating 5.0/5

Steve W 07/12/2020 TripAdvisor review

The staff were truly brilliant and went out their way to make a "difficult" time very comfortable. The hotel was spotlessly clean and complying with all Covid restriction rules and guidance. I would also add that the facilities and communal areas looked very good - but of course they were out of commission. I'm a regular user of Mercure for business trips under normal circumstances.

Good afternoon Steve and thank you very much for all of your positive comments. It was encouraging for the team and I to read and thanks again for taking the time. We look forward to welcoming you back again soon I hope. Matt

Our most recent 20 reviews

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