Mercure Exeter Southgate Hotel

Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 561 reviews

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Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

ALLSAFE approved hotel

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE GATE HOUSE

We are currently serving a reduced menu in our bar area between the hours of 18.00-22.00. Our chef welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our accommodation(s)

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  561 reviews

TripAdvisor Rating  4.0/5  2,988 reviews

Noisy and like a crèche

TripAdvisor rating 2.0/5

anita j TripAdvisor review

Beautiful building but complete let down, definitely wouldn’t rebook Stayed a Saturday night. Children playing in the reception and corridors. Get back at 11pm from a meal and the reception was full of 13/15 yr olds left to own devices. Had a ground floor adjoining room and could hear the whole conversation of next door and every time they entered as were in and out early hours the door rattled. Mentioned at reception but only alternative was another adjoining room as the hotel is booked out Not the standard expected

Thank you for leaving us a review of your recent stay with us. I am sorry to hear you weren't fully satisfied during your stay and will pass on your important feedback to the teams. Kind Regards Barnaby Kean General Manager

Needs to update

TripAdvisor rating 3.0/5

Dream553449 TripAdvisor review

Had a two day break at this hotel and thought it’s not quite 4*. The room we had showed sign’s of repairs on walls ,filler but no paint ,and in the bathroom the only place to put a towel was on the floor or stretch above your head to a rail. The staff at breakfast and dinner were great but the menu was on 4A sheet of paper sealed inside a plastic cover, like a cafe, and the same everyday. The writing so small it was hard to read even with glasses. This could be a nice 4* but some thought needed

Thank you for taking the time to leave us a great review of your recent stay with us. I am really grateful for your comments and feedback, I will pass these on to the Maintenance and Food & Beverage team so that we can look at improving these. I hope to welcome you back again in the future. Kind Regards Barnaby Kean General Manager

Excellent little getaway!! Will be back.

TripAdvisor rating 5.0/5

780aimeet Couples - TripAdvisor review

We had a great stay and will be back. Staff all very friendly, lovely room ( complete with birthday banners and a birthday card for my husband) Swimming pool and jacuzzi was a really nice start to the day. Hotel very close to bars, restaurants and shops. Breakfast was great and lots to choose from!

Thank you so much for your kind comments regarding your recent stay with us. I am really pleased you enjoyed your weekend away with us celebrating your husband's birthday. I hope to be able to welcome you back again in the future. Kind Regards Barnaby Kean General Manager

Flooded Bathroom

Customer review rating 2.5/5

A. G. Friends - Confirmed reviews ALL

I had booked 4 x twin rooms with you, staying here as an annual Xmas getaway. We usually stay at Mercure Cardiff Holland House. Unfortunately we had an issue with one of the bathrooms which flooded quite badly due to a blocked plug hole. Despite calling reception no one attended in a timely manner which meant the other party in the room was unable to use the bathroom facilities before attending our evening out. Clothes and shoes also left on the floor prior to the shower were also soaked with water and soap. The issue was resolved when we arrived back to our rooms at 1am but this was not satisfactory and I expect to be able to use a fully functioning bathroom when booking a hotel room

Restorative and seasonal.

Customer review rating 4.0/5

Claire Couples - Confirmed reviews ALL

Hotel decor lovely with Christmas decs. Clean and comfortable. Hospitable and friendly.

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Other web-users rate our hotel

  • 1,002 reviews 9.1/10 Location
  • 1,579 reviews 4.9/10 Room
  • 1,218 reviews 6.8/10 Service
  • 17 reviews 4.2/10 WiFi
  • 686 reviews 4.9/10 Comfort
  • 633 reviews 4.1/10 Cleanliness
  • 511 reviews 6.5/10 Breakfast
  • 461 reviews 5.7/10 Amenities

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