Mercure Exeter Southgate Hotel 4 stars

Customer review rating 4.2/5 10,987 reviews
Mercure Exeter Southgate Hotel
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Accessible room

Classic Double or Twin Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)
Accessible room

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Classic Family Guestroom

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)
Accessible room

Accessible Classic Room with 1 double or 2 single beds

  • Max. number of persons: 2
  • Area: From 18
Accessible room

Accessible Privilege Room with 1 double

  • Max. number of persons: 2
  • Area: From 18

Executive Suite

  • Max. number of persons: 4
  • Area: From 36
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,987 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,602 reviews

Great get away break

Customer review rating 4.2/5

Ed Couples - 21/02/2020 Confirmed reviews ALL

Excellent

Very nice stay

Customer review rating 4.2/5

Peter H. Couples - 19/02/2020 Confirmed reviews ALL

Very pleasant return visit to the hotel. We enjoyed the room, restaurant, bar and gym/pool facilities.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Busy Hotel

Customer review rating 4.2/5

T G. Couples - 19/02/2020 Confirmed reviews ALL

Not impressed with the staff at a so called 4* hotel, tried to order coffee for my wife at 3pm to be told "sorry machines is on it's cleaning cycle. When I returned to the hotel later in the evening was told "Sorry we don't do bar service you have to order and get your drinks at the bar, I was buying drinks for about 10/12 people and thought the service pretty poor

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Ok

Customer review rating 4.2/5

Paul J. Couples - 19/02/2020 Confirmed reviews ALL

Room was very worn and was in need of refurbishment Bed and pillows were hard and uncomfortable Reception and bar area were good

Dear Mr J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Well located

Customer review rating 4.2/5

Gary A. Couples - 18/02/2020 Confirmed reviews ALL

Room was excellent .The hotel was spotlessly clean . Bar staff and reception excellent. Very disappointed in the evening when going for dinner. We were told there was a conference on and all the chefs were busy attending to the people in the conference so we had to wait in the bar until a chef was free.(not happy with this especially on our first stay with mecure.)

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will check with the head chef this shouldn't have happened. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Great location and lovely hotel

Customer review rating 4.2/5

Jan Couples - 18/02/2020 Confirmed reviews ALL

Able to park easily and location was excellent. Hotel staff very friendly. Room was nice. Pool area was clean.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Not impressed. If I hadn't stayed here before and had better service, I would avoid in future

Customer review rating 4.2/5

Mike H. Business - 17/02/2020 Confirmed reviews ALL

As indicated by the title, I have stayed here before and had a very pleasant stay. This time was different though: It started with check in which took a long time as there was only one member of staff on the front desk. Whilst she was quite pleasant, she was also very young and rather flippant. At no point was I acknowledged as an Accor member and no useful information was offered like what time breakfast was or what the facilities were. The room seemed fine but I quickly realised that the A/C wasn't working so plugged in the electric radiator I found in the wardrobe. That sorted out the bedroom but the bathroom was freezing. As far as I could ascertain, there wasn't any heating in there at all, unless it was underfloor? In any case, I did mention it to reception - the A/C was fixed but the bathroom was still cold. My biggest gripe is with the breakfast. I had 4 breakfasts and on 3 of them, had to search for a table which wasn't completely covered in debris. On each of those mornings, the table I found had at least some of the previous users' leftovers but it wasn't cleared whilst I was there. I don't ask much for breakfast; a bowl of cereal, some fresh fruit and tea - lots of tea... Some mornings, the cereals had run out, or the bowls, milk, orange juice, glasses... Most mornings I had to ask for something that was missing. The fresh fruit salad was usually so depleted I had to fish a few sad bits of fruit from a bowl full of juice (also tinned satsumas don't constitute "fresh fruit"). Getting Tea was my biggest problem; with only one person serving, they simply couldn't keep up. On two mornings, I'd actually finished eating by the time I got a cup. Normally, I'd have 2 big mug fulls which would equate to around 5 of your cups. You can imagine how I feel about having paid £15.50 for such a poor offering. It seems clear to me that there simply weren't enough staff available. The ones that were there were OK but could have been more proactive. For instance, I pointed out to one chap that the juice glasses had run out. To his credit, he replaced them, ALL of them but completely missed the fact that the cereal bowls had run out too... I really should have asked to speak to the manager at the time but as always, there were more pressing things to do. I hope the problems at the Southgate get fixed soon because if it's the same next time I stay, it'll be my last.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have taken on a lot of new team members and are training in breakfast so hopefully soon these issues will be gone. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Excellent experience, brilliant staff

Customer review rating 4.2/5

Laura T. Business - 17/02/2020 Confirmed reviews ALL

The staff were exceedingly helpful, always happy and made our stay really easy and stress free. The food was lovely and the facilities brilliant.

Every aspect was excellent

Customer review rating 4.2/5

Andrew Families - 17/02/2020 Confirmed reviews ALL

Great breakfast with excellent room for our two boys and Mum & Dad. Pool and sauna very clean and staff were excellent in every area

Dear Mr Y., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

going down hill

Customer review rating 4.2/5

Jeremy W. Business - 16/02/2020 Confirmed reviews ALL

Breakfast - seemed chaotic and a constant lack of people asking for things that had run out from bowls to glasses. Very much seemed like no one in charge. My room flooded - I wondered why the light didn't work and then when the water came in through it I knew. Which I imagine also means it wasn't the first time so why let the room? Stayed here a few times but may consider other hotels in future.

Good location near to the city centre

Customer review rating 4.2/5

Miss S. Couples - 16/02/2020 Confirmed reviews ALL

Very happy with the whole experience. The cleanliness of the room and the the efficiency of the staff including room service.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Great location

Customer review rating 4.2/5

Juan Business - 15/02/2020 Confirmed reviews ALL

The hotel location is great and the staff were friendly, however, our room was dusty and dated. The pool was very crowded.

Dear Juan Miguel C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Reasonble one night stop-over

Customer review rating 4.2/5

Al Couples - 15/02/2020 Confirmed reviews ALL

Good location for Cathedral and Quay. Good breakfast. Bed/pillows not all that comfortable, room too hot as aircon could not be lowered enough and windows sealed shut. On check-out, invoice could not be printed and subsequent email was blank, with no cost details included.

Good stay

Customer review rating 4.2/5

Ruby T. M. Solo - 14/02/2020 Confirmed reviews ALL

Staff very helpful

Dear Ms t., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Okay

Customer review rating 4.2/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

A routine business stay came with some irritations

Dear Mr O., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Excellent location

Customer review rating 4.2/5

Anonymous Couples - 13/02/2020 Confirmed reviews ALL

Good service. Good atmosphere at dinner. Rooms good and spacious bathroom with bath Lovely warm pool. Love the decor. Only slight negative was not being offered free drink on arrival

Dear Ms F., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Enjoyable stay

Customer review rating 4.2/5

Jim Couples - 12/02/2020 Confirmed reviews ALL

Very pleased with the hotel, accommodation, breakfast and location. The Spa is very good and amenities clean and tidy. Special mention for the staff that we had contact with, particularly those at breakfast; extremely friendly and helpful combined with good old fashioned service. Super!

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Peroblems with rooms.

Customer review rating 4.2/5

Anonymous Solo - 12/02/2020 Confirmed reviews ALL

I checked in around 9.30 pm on 5th February and after dinner I entered the Privilege room around 10.30 pm. I found that the TV in the room was not working properly. So I requested another Privilege room and this time the TV worked but the sink in the bathroom was blocked. So I requested another Privilege room and none was available. So they got me a standard room. Josh and Ben were excellent and did everything possible to find me an appropriate room. If not for them this description would have been more severe.

Dear T T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager

Comfortable accommodation, good location.

Customer review rating 4.2/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

Comfortable, good location, helpful staff. The only problem was car parking, car park not only full but many cars double parked making it difficult to even turn around to get out of the car park. The only alternative was expensive public car parks.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer John Operations Manager

Poor experience

Customer review rating 4.2/5

Lee T. Business - 12/02/2020 Confirmed reviews ALL

poor experience in the bar area, drink quality poor tried 2 different lagers both had a funny taste, bar staff looked as if they didnt get on. poor attitude from reception staff at check out

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Spencer John Operations Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in exeter