Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 847 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 15GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  847 reviews

TripAdvisor Rating  4.0/5  3,167 reviews

Certificate of excellence 2024

Well situated average City hotel

TripAdvisor rating 3.0/5

dscox_22 Couples - TripAdvisor review

Hotel was brilliantly placed, literally a 5-10 minute walk in to the town centre, or a 2 minute taxi ride if you preferred. Staff were very friendly and helpful, had no issues with them at well! Managed to get parking in the car park, £15 per night seemed very steep compared to a lot of hotels I’ve tended to stay at which are free, however the way Exeter is made up I think that’s probably just going rate within the City as you’d have to pay for overnight parking elsewhere anyway. Hotel bar area was really nice for an evening drink, we didn’t have dinner there but breakfast was very good which was included with our stay. I’d upgraded to a “Privileged” room for me and my partner which was fairly comfortable, but dust on the ceiling around the aircon clearly showed the room hadn’t been very well cleaned. Minibar which we’d paid £15 per night had some good drink options, however weren’t cooled which was also a shame. I also found the pillows very hard, but maybe that’s personal preference. All in all I felt the hotel was perfectly fine for a night away close to the City Centre, but considering I’d upgraded I felt like it was a little overpriced in terms of value for what we got. I would probably return, but I’d also be tempted to check out other options for next time.

Avoid!!!! Don’t waste your money!!!!

TripAdvisor rating 1.0/5

Bucklnd TripAdvisor review

Very disappointed!!! Very impersonal reception staff, limited customer service. Tired, dated room. The toilet flooded the floor each time it was flushed so had to remember to close the lid before flushing. Very busy carpark, so lucky if you manage to get a space (£15 for 24hrs) At the end of our stay, my husband unfortunately left his wallet in the room which we didn’t realise was missing until the next morning. On contacting the hotel they were very unsympathetic and apparently not had anything handed in to lost property, and although we can’t prove anything, we know it was left in the room on our departure…Leaving us feeling very angry and let down!!.. I’ve stayed in many premier inn hotels for a fraction of the price and experienced much higher standards in all areas . NEVER again will I waste my money on this expensive hotel. If you are thinking of booking, truly, DON’T BOTHER!!!!!!

Excellent hotel

Customer review rating 4.0/5

Liz Business - Confirmed reviews ALL

Generally excellent hotel with good location particularly for the price. Disappointed that the additional cost to use the swimming pool wasn’t made evident at booking.

If you're thinking to book, do it.

TripAdvisor rating 5.0/5

293philn Couples - TripAdvisor review

We stayed for 2 evenings and it was an incredibly welcoming and enjoyable experience. From the welcome to the bar in evening and the hospitable staff at reception are something to be proud of for this particular hotel. Steve and Radu were the two gents we spoke with, would recommend!!

Mercure Southgate Exeter

TripAdvisor rating 1.0/5

Explorer46225619319 Friends getaway - TripAdvisor review

On arrival car park was full even though we prepaid. Our hotel room was very tired dusty with cobwebs, this was definitely housekeeping at eye level. The fan in the bathroom randomly came on during the night which kept us awake. There was a Christmas party in the restaurant with guests from the party using the bar instead of using the bar in the restaurant which impinged on other hotel guests there seemed to be no organisation. Also guests from the Christmas party were incredibly loud and had no respect for other guests. It looked like a university Christmas party. Our meal from a limited menu was a lot to be desired. We ordered starters a member of staff came to say it we couldn’t have what we chose so we had to have something else, the chicken schnitzel was over cooked and dry my friend ordered pizza which tasted funny, we were unable to finish our meal. The breakfast next morning was unorganised with guests waiting for food that took ages to come to the hot pass with other guest commenting on how long it took to fry eggs one guest had been waiting for 20mins. The staff all looked stressed and were trying their best and kept apologising for the delays. I have to say I have stayed in a Premier Inn for a lot less and had better service.

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Other web-users rate our hotel

  • 992 reviews 9.2/10 Location
  • 1,442 reviews 6/10 Room
  • 1,264 reviews 8.2/10 Service
  • 18 reviews 7/10 WiFi
  • 629 reviews 5.8/10 Comfort
  • 519 reviews 6.1/10 Cleanliness
  • 500 reviews 6.8/10 Breakfast
  • 409 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.