Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 760 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 15GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  760 reviews

TripAdvisor Rating  4.0/5  3,176 reviews

Certificate of excellence 2024

Fantastic customer services

Customer review rating 5.0/5

James Business - Confirmed reviews ALL

Wonderful stay, very engaging staff, who were always there if you needed anything, service with a smile and fantastic customer interaction.

Dear James E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Clifford

Alice!!!

TripAdvisor rating 5.0/5

Molly C TripAdvisor review

May I just say Alice is great! Most lovely person I have had the pleasure of talking too! Contacted due regarded are room, and I said how it was my partners birthday and assisted us to ensure are stay will be enjoyable! Thank you so much Alice! Great customer service you have Many thanks, Molly

Customer review rating 2.5/5

Anthony D. S. Couples - Confirmed reviews ALL

Call that a Prestige room do you? Very dated.For instance no modern controls for room electrics nor heating. No way to charge modern technology. Take a look at a Budget hotel.Even your Ibis are better equipped. Indiferent breakfast.

Dear anthony S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Clifford

Good location but needs updating.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Hotel rooms were dated, bath room unclean. Pool closed before timings on the website in the Friday evening. Used to use a lot for work and always impressed, but feels like it needs some attention and updating.

Good location

Customer review rating 5.0/5

Paul C. Families - Confirmed reviews ALL

Family stay always good at the Mercure

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Other web-users rate our hotel

  • 995 reviews 9.3/10 Location
  • 1,418 reviews 6/10 Room
  • 1,225 reviews 8.1/10 Service
  • 16 reviews 5.9/10 WiFi
  • 638 reviews 5.8/10 Comfort
  • 519 reviews 6/10 Cleanliness
  • 496 reviews 6.8/10 Breakfast
  • 416 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.