Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 639 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  639 reviews

TripAdvisor Rating  3.8/5  3,195 reviews

Certificate of excellence 2024

Nice stay

TripAdvisor rating 5.0/5

Dean A TripAdvisor review

Doing some work across south Devon, I stayed her for a few nights. The location was ideal, the rooms clean and tidy and staff were friendly and professional. Didn’t have chance to try the pool or the restaurant but hopefully will of I’m in the area agaim

Very decent Exeter hotel

Customer review rating 3.5/5

John E. Business - Confirmed reviews ALL

Nice room, good breakfast. Main downside is they charge guests to use the pool!

Dear John, Thank you for your feedback! We\'re glad to hear you enjoyed the nice room and good breakfast during your stay. We understand your concerns regarding the pool access fee. We strive to provide a range of amenities, and your input is valuable as we continually assess our offerings. We hope to welcome you back in the future for another pleasant experience! Best wishes Reception

Disappointing to have to pay for swimming pool

TripAdvisor rating 3.0/5

annapF1851DS TripAdvisor review

We chose this hotel because our children love to swim, so we decided to treat ourselves to this nice hotel as it was our older daughter's birthday. It was only on arrival that we found out that hotel guests are charged £10 per adult, per swim, to use the pool! (Kids were free with a paying adult, but not allowed to go in by themselves). I have never stayed in a hotel where guests are charged for the pool before. The kids were disappointed as they had wanted to swim twice a day, but at £20 per swim for the family, that wasn't going to happen! They were also disappointed not to be allowed to use the jacuzzi, which was only bath temperature. The rooms were comfortable enough, although the air conditioning didn't work and the windows didn't open, so it was quite stuffy and hot, especially after showering. Conditioner was not provided in the room, which surprised me (just shampoo and body wash). You had to ask for it at reception. We opted not to have breakfast at the hotel as we didn't feel it would be good value for money based on the poor reviews (It would have been £60 extra per day for our family of 4). We went out to the excellent Chandos deli nearby instead, for pastries and coffee. The hotel's location is great, right next to the Roman Wall and really close to the cathedral green. But overall this felt like a hotel trying to cut costs wherever possible.

5 star

TripAdvisor rating 5.0/5

Kate S TripAdvisor review

Fantastic hotel 5 star ⭐️ had a wonderful one night stay to get away. Alice on reception was wonderful very friendly & professional she made our stay even more special, nothing was too much trouble for her. She is an asset to your hotel chain and I hope she gets recognised for her hard work & excellent customer service. She shines bright above & beyond. All the staff at the hotel were amazing and very friendly. Room was fabulous & breakfast very tasty! Thank you we will ge back 😊

Lovely stay

Customer review rating 4.5/5

Shirley Couples - Confirmed reviews ALL

We had three nights in a suite which was very comfortable. The food was excellent. My husband is disabled and uses a wheelchair, so any public spaces are difficult but the hotel made it much easier for him. I’d like to say thank you to Alex the supervisor in the bar and restaurant for his kindness and great service.

Dear Shirley, Thank you for sharing your experience with us. We’re delighted to hear that you found our suite comfortable and enjoyed the excellent food. It’s wonderful to know that we could accommodate your husband\'s needs and make his stay easier. We\'ll be sure to pass on your kind words to Alex for his exceptional service in the bar and restaurant. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best wishes Reception Alice

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Other web-users rate our hotel

  • 1,028 reviews 9.2/10 Location
  • 1,463 reviews 5.8/10 Room
  • 1,206 reviews 8.2/10 Service
  • 16 reviews 5.2/10 WiFi
  • 680 reviews 5.6/10 Comfort
  • 548 reviews 5.7/10 Cleanliness
  • 489 reviews 6.6/10 Breakfast
  • 442 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.