Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 563 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  563 reviews

TripAdvisor Rating  3.8/5  3,216 reviews

Certificate of excellence 2024

Overnight trip.

TripAdvisor rating 4.0/5

John B TripAdvisor review

Very smart hotel situated conveniently for all attractions in Exeter. Staff particularly helpful, especially Page on reception, who made our stay exellent with her local knowledge and expert, professional assistance.

Enjoyed our visit to Exeter but will not be staying in the Mecure Hotel next times.

TripAdvisor rating 3.0/5

NGWTopspin Couples - TripAdvisor review

Great location for Exeter City centre and the quay. All the bar and reception staff were friendly and helpful and if I were to rate these people alone I would have given a 4 or 5 star review, they made us feel very welcome. However, despite their best efforts they could not compensate for this very tired hotel in urgent need of refurbishment. Rotting, ill fitting window frames, Dated badly worn furnishings and dirty. The window cills were filthy, a dead wasp and dead fly had not been cleared before our arrival. My main gripe is that despite e-mailing pictures of the dirty window cills to the hotel, no manager had the courtesy to respond. Had management handled this well I would not be writing this review. Nick Walden London SW20

Excellent staff but dreadful maintenance

TripAdvisor rating 2.0/5

billaltea TripAdvisor review

I really feel sorry for the excellent staff who must be fighting against all odds to keep the clients happy. We arrived last Friday and were checked into room 14 on the ground floor. The walls were stained and scratched and had greasy hand marks on them, the carpet was filthy and the furniture was very badly worn and the light fittings were crooked. We went to reception and asked the duty manager Jake to come take a look at the room. Jake was suitably embarrassed and agreed that the room was not suitable for guests. He moved us to a "privilege" room on the second floor. This was somewhat better. At least the walls were reasonably clean and the carpet was a dark enough colour not to be able to see whether it was clean or not. The curtains were worn and torn and again the furniture was worn and the bedside lamps were leaning every way but upright. The air conditioning did not work and the beds were very uncomfortable. However it seems that room 248 was the best possible in this hotel. I suppose the hotel has four stars for the facilities it offers, but certainly the rooms are nowhere near the standard they should be. This would almost be ok if the prices were low, but we paid 350 euros for the two nights without breakfast which is not cheap for what is offered. I will probably visit Exeter again as I enjoyed the stay and it is a very easy trip from Alicante. However I will certainly not stay at this hotel again.

Customer review rating 2.0/5

Sue I. Couples - Confirmed reviews ALL

I’ve stay many times per year in this hotel. The pool etc was once inc in the price now not ,, the hygiene of the room not up to it’s usual standard ie hair on carpet on arrival and throughout our stay even though we let reception know.

Initial impressions were good…

TripAdvisor rating 4.0/5

sjp0804 Business - TripAdvisor review

On arrival I was impressed with the hotel, the receptionist was friendly and helpful my room on the face of it seemed ok. Went to the pool which was also lovely. All was good until I pulled the curtains which were absolutely filthy and stained. Such a shame because up till then I was pleasantly surprised and thought that the negative reviews weren’t justified. I mean I’m sure that the manager of this hotel cannot think that curtains this filthy is acceptable!

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Other web-users rate our hotel

  • 1,035 reviews 9.3/10 Location
  • 1,476 reviews 5.6/10 Room
  • 1,198 reviews 8.2/10 Service
  • 15 reviews 6.6/10 WiFi
  • 697 reviews 4.9/10 Comfort
  • 544 reviews 5.5/10 Cleanliness
  • 480 reviews 7/10 Breakfast
  • 448 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.