Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 683 reviews

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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 15GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  683 reviews

TripAdvisor Rating  4.0/5  3,190 reviews

Certificate of excellence 2024

Great hotel,poor breakfast

TripAdvisor rating 4.0/5

Ilovefood1977 Couples - TripAdvisor review

Gorgeous hotel,the reception and dining area has a real wow factor. Staff were friendly. On-site parking is amazing and is reasonably priced at £15.00 for 24hours. Our room was nice,great shower and a very comfortable bed. Mini fridge in room was an added bonus. Breakfast is a buffet style. Ingredients were of a poor quality. I would definitely stay at this hotel again but opt out of breakfast

Tired room

TripAdvisor rating 3.0/5

Sunny-10091 Couples - TripAdvisor review

We have stayed at this hotel many times, but it really needs better maintenance. Our privilege room had frayed curtains and carpet, which was bubbled up ( a potential trip hazard) and thread bare. The two bed mattresses weren't zipped together properly, so it had an annoying gap between us and the bed nearest the window was really noisy/squeaky every time you moved. The hotel has a good location and staff are welcoming but it needs some tlc.

Slipping standards in recent years

TripAdvisor rating 3.0/5

Dougy W TripAdvisor review

My husband and I have stayed at the Southgate Hotel for long weekends at least once, often twice per year for the last 20 years. We love the hotel and over the years have become quite attached to it! In the more distant past we have left 5 star reviews for the hotel. However, I regret to say that in recent years the standards we once enjoyed at the hotel have unfortunately slipped. On two separate stays in recent years we have had no central heating in our room. The first time being a particularly cold weekend and we were supplied with an insufficient portable heater. This time there was a very strong smell of sewage in the room’s bathroom. On arrival there was no smile or welcome from the person at the front desk, just a handover of the card key with no additional information or conversation. On checking out we weren’t asked if we had enjoyed our stay or if everything had been ok. What has happened to the friendly, personable service the hotel used to offer? Such a shame that over the years we have experienced these disappointing changes.

I fear standards are slipping

Customer review rating 3.0/5

Christian M. Couples - Confirmed reviews ALL

We have stayed here a number of times in the past when visiting our daughter at university. Great location close to the cathedral and has good facilities, rooms are of a decent size and there is a wide choice at breakfast. But it is starting to slip in a number of respects: no heated towel rail in our room; tv remote control missing the battery compartment cover. But what is most needed is an improvement in the service quality: the heating controls didn’t work in our first room. We asked the front desk to take a look while we went into town. When we came back 2 hours later - nothing had been done. When we flagged it again we were moved to another room (“there are often heating problems in the downstairs rooms”!). No apology or offer of any discount/free drink despite our having to repack and move ourselves, belongings and dog to a different floor. Then discovered no towels in new room. We requested these from front desk and then got back from dinner to find a few hand towels tossed onto the bed (see photo). Then had to return to front desk to negotiate the provision of a couple of bath towels. So rather a frustrating experience.

Poor Customer Sevice

Customer review rating 1.5/5

Adam Business - Confirmed reviews ALL

Requested an email invoice receipt three times, still no invoice sent back to me. Why the lack of response??

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Other web-users rate our hotel

  • 1,017 reviews 9.3/10 Location
  • 1,459 reviews 5.8/10 Room
  • 1,231 reviews 8.1/10 Service
  • 18 reviews 4.9/10 WiFi
  • 670 reviews 5.7/10 Comfort
  • 539 reviews 5.7/10 Cleanliness
  • 491 reviews 6.6/10 Breakfast
  • 430 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.