Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 600 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  600 reviews

TripAdvisor Rating  3.8/5  3,206 reviews

Certificate of excellence 2024

A bad experience!

TripAdvisor rating 2.0/5

Richard H TripAdvisor review

The room we were given did not have working aircon, the windows were screwed shut. We were given a small fan and offered a bucket of ice. It was a warm evening, the room was hot and stuffy, we struggled to sleep. Slightly ironically the cooked breakfast was cold. The hotel employees were as helpful as they could be in the circumstances. We did not enjoy our stay and will not be revisiting the Mercure Exeter Southgate Hotel.

Customer review rating 2.5/5

Michael D. Couples - Confirmed reviews ALL

The hotel seemed a bit run-down compared with our stays over the years

Dear Michael, Thank you for your feedback. We appreciate your loyalty over the years and are sorry to hear that you found the hotel to be a bit run-down during your recent stay. We continuously strive to enhance our facilities and ensure a comfortable experience for all our guests. Your comments will be shared with our management team as we work to improve. We hope to have the opportunity to welcome you back and provide a stay that meets your expectations. Best wishes, Alice Reception

Customer review rating 4.0/5

Harry H. Families - Confirmed reviews ALL

I always enjoy staying at the Mercure Southgate Hotel whenever I visit Exeter. The staff are very friendly, the rooms have everything you need and the breakfast is always good. I do think the exterior of the building is looking rather tired and some of the window frames are borderline rotten and desperately need painting or replacing.

Dear Harry, Thank you for your kind words about our friendly staff and enjoyable breakfast during your stays at Mercure Southgate Hotel. We appreciate your feedback regarding the exterior of the building and the condition of the window frames. We take such comments seriously and will ensure that they are addressed as part of our ongoing maintenance efforts. Your input is invaluable in helping us enhance the guest experience, and we look forward to welcoming you back on your next visit to Exeter. Best wishes Alice Reception

Thank you Alice

TripAdvisor rating 3.0/5

Rachel M TripAdvisor review

I requested a change of room because the original room reeked of cigarette smoke. Alice on reception went the extra mile for me to find me an alternative room, despite having to overcome a number of issues. I am very grateful for her kindness and problem solving ability. (Avoid room 374.)

Thank you for leaving a review and I apologies for the issues you had experienced during your stay. We appreciate your feedback and I will make sure it is passed on to the relevant departments. Thank you for the kind words about Alice I will pass this on to her and Im glad she was there to help. Kind regards Jake Mountford / Front Office Supervisor

Pleasant hotel

TripAdvisor rating 5.0/5

Nomad37266168596 Couples - TripAdvisor review

Lovely pleasant staff , really helpful on arrival, 8th of May , lovely staff again on leaving . Room was immaculately clean and cool . Good nights sleep . One downer was the price of the Guinness . Unbelievable . Lovely hotel , and lovely location

Thank you for leaving a review and were very glad you enjoyed your stay with us. All your very kind comments are very appreciated. We look forward to your next stay with us. Kind regards Jake Mountford / Front Office Supervisor

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Other web-users rate our hotel

  • 1,020 reviews 9.2/10 Location
  • 1,451 reviews 5.7/10 Room
  • 1,192 reviews 8.2/10 Service
  • 16 reviews 5.9/10 WiFi
  • 674 reviews 5.3/10 Comfort
  • 544 reviews 5.6/10 Cleanliness
  • 483 reviews 6.9/10 Breakfast
  • 440 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.