Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,057 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,057 reviews

TripAdvisor Rating  4.0/5  3,734 reviews

Certificate of excellence 2023

Awful avoid

TripAdvisor rating 1.0/5

Teresa B TripAdvisor review

Inedible overpriced food and terrible attitudes. We stayed for 2 nights for a large function which was well managed. However, on the first evening in the restaurant the meals were cold. They were returned cold with hot gravy poured all over them. The cheesecake dessert had a black hair in it and I received a shoulder shrug from the manager who said it wasn't his but to inform reception which I did. Here I was informed by a very rude sarcastic lady that if I still felt annoyed in the morning to tell reception??? We had a bed,breakfast and dinner package so ordered breakfast to the room.....that cost extra £10. The small plates of salami were missing just had 3 slices of curled up plastic cheese, no coffee pot just a cup with a saucer on top that had spilt, no milk jug just small spirit glass for both beverages and cereal. The cooked breakfast was cold and the "toast" was thin slices of stale bread. The cleaner left new towels but did not make the bed or clean. Later that evening we ordered from the menu for delivery...rack of ribs with a squirt of sauce o top, side of chips was tiny, chicken with serrano ham and no saute potatoes which when they did arrive where like hard deep fried tiddlywinks....and yes all cold. This meal plus a bottle of pinot was £88 plus £10 room charge. Couldn't face the breakfast the following morning so instead of taking advantage of our late check out which was extra we left. The parking is £20 /night but as it is only about 40ish spaces it took 8 drive arounds before we found a space. A lovely receptionist called Laura helped us with my husbands oxygen equipment and our air conditioning and this was the only positive about this stay. Nothing was too much trouble for her. The only meals consumed were those during the function. Never again

Sir G week end

TripAdvisor rating 2.0/5

Recce-61alfa Business - TripAdvisor review

Over night stay , room 701 room to poor standard for this type of hotel room in need of refit. The room has a disabled shower and not the best. Fowsty smell to room poor selection of furniture. Breakfast poor selection and food cold on hot plate all self service.

Lovely room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Had a lovely room with great views. Staff at Restaurant really friendly and efficient and food good.

Nice hotel but poor quality food

TripAdvisor rating 2.0/5

404nickl Couples - TripAdvisor review

Recently stayed here for a few nights in this lovely hotel with a great location and good leisure and spa facilities but unfortunately the food offering here is shambolic and on the night we are here we decided it was the worst food we had ever been served with the food resembling no familiarity to the menu description and both me and my partners food was not fresh and had an unpleasant taste I would never return to this restaurant. The breakfast offering is also very poor and stuff hovering around but do not engage with customers and on two occasions while getting more breakfast and drinks refills my plate was taken away . This hotel will also not take cash over the bar and refused cash claiming they don’t have chsnge in the till . Please be wary of the services provided here .

Excellent stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Check in pleasant even through trainee and unsure of something very polite and gave me a free drink voucher while I waited for her to sort something

Thank you so much for taking the time to leave such a lovely review. I will be sure to pass on to the team, they will most enjoy reading your comments. We look forward to welcoming you back in the future. Sincerely, Mercure Cardiff Holland House Hotel & Spa Management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,221 reviews 7.7/10 Location
  • 2,592 reviews 6.9/10 Room
  • 1,885 reviews 7.6/10 Service
  • 33 reviews 6.9/10 WiFi
  • 1,050 reviews 5.9/10 Cleanliness
  • 874 reviews 5.3/10 Amenities
  • 773 reviews 7.3/10 Breakfast
  • 602 reviews 6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Cardiff