Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 605 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  605 reviews

TripAdvisor Rating  4.0/5  3,849 reviews

To noisy

Customer review rating 3.0/5

Andrew D. Couples - Confirmed reviews ALL

Lovely spa , pool , and Resturant for dinner and breakfast Room 804, told near lift ! The noise at night was like someone skateboarding behind the headboard of the bed As I find the lift was behind that wall . This room should never been a bedroom , to top that guests opposite 801 , decided to have loud conversations in the corridor and continue in their bedroom 00.22 hrs notified reception at 01.19 a member of staff arrived within 10 mins , understand 3 in the room 2 were not guests , the member of staff was excellent in trying to deal with a verbally abusive female who was out of control,in the corridor and then back in the bedroom , he spoke with them and then left with the 2 non guest leaving the room 5 min later , ensuring they shouted loudly don’t make a noise or there would be complaint's to the person remaining . At 01.46hrs These people need at be banned from your chain . With the room position and this disturbances was totally shattered the next day . Ruined the whole occasion . This was my first return visit in 9 years to this hotel having stayed here many times before ,this was the worst

Disappointing Stay

Customer review rating 2.0/5

H W. Friends - Confirmed reviews ALL

This was not the first time we have stayed at this hotel. This time unfortunately it was not as good a previous visits. The room service for breakfast was not received at the time requested. The quality of the breakfast was poor. Toast was not toast it was bread. The poached eggs were like boiled. No sauce was supplied either and it was cold. Our room also was not cleaned as when we returned from shopping at 5 - they were ready to clean the room at this late hour. Also to get hold of room service we had to contact reception on the external landline via our own phone. I appreciate hospitality has taken a battering but when you are paying the price you pay - you expect a certain standard of service. I did appreciate the room size and also the kind touch of birthday Welsh cakes. As we had been before and it was excellent- this time was not the same standard.

Amazing stay, customer service was second to none, room immaculate and comfortable overall very happy with our stay.

Customer review rating 5.0/5

Liam H. Couples - Confirmed reviews ALL

This was booked for us as a gift to celebrate our engagement. The service from the time we arrived was above and beyond. Our room was beautifully decorated with a package also bought for our arrival. So grateful to have spent our special day here and have already booked another stay in the coming weeks.

Nice room

Customer review rating 3.5/5

Jon T. Couples - Confirmed reviews ALL

Room was nice, though did have a broken plug hole in the sink (water wouldn’T. drain). Booking was a nightmare. Booked a spa stay but couldn’T. select treatments upon booking. Took me 3 days of constant ringing to get through to the spa (on one occasion the phone was picked up and slammed back down). Also no mention that the Jacuzzi was out of order, which is a bit out of order given we’d paid for a spa day. I was also constantly sent incorrect booking information (wrong check in times) which also prompted me to make another call. Some of the kitchen staff were quite rude too (chef was lovely though)

Relaxing Stay

Customer review rating 5.0/5

Peter F. Couples - Confirmed reviews ALL

We stayed for five nights and had a really relaxing stay. As always it is the personnel who make all the difference and, as on previous stays, we were very well looked after from Reception.

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Other web-users rate our hotel

  • 1,140 reviews 7.9/10 Location
  • 2,525 reviews 7/10 Room
  • 1,912 reviews 7.5/10 Service
  • 32 reviews 7.5/10 WiFi
  • 1,014 reviews 6.3/10 Cleanliness
  • 905 reviews 5.3/10 Amenities
  • 674 reviews 6.8/10 Breakfast
  • 669 reviews 6.2/10 Wellness Area

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