Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 788 reviews

Mercure Cardiff Holland House Hotel & Spa - Image 1
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Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  788 reviews

TripAdvisor Rating  4.0/5  3,823 reviews

Certificate of excellence 2023

Poor Service and Unacceptable Mistakes at Mercure Cardiff

TripAdvisor rating 2.0/5

Ploy S TripAdvisor review

I recently visited the Mercure Holland House Hotel & Spa in Cardiff for what I had hoped would be a relaxing spa day, but unfortunately, the experience fell far below expectations. My partner and I paid over £350 for a spa package, which included an upgraded 50-minute treatment for an extra £20 per person. From the start, there were several issues: The afternoon tea served to my partner was not vegan, despite this being specified in advance. If I hadn’t queried this, my partner would have consumed non-vegan food, which could have made him seriously unwell. This oversight was unacceptable, and it made us question the professionalism of the staff. We did speak to someone about this, and they corrected the order, but it shouldn’t have happened in the first place. I was looking forward to my 50-minute massage, but the experience was disappointing. The therapist was unwell and spent much of the time chatting during the session, which affected my ability to relax and enjoy the treatment. After I raised this concern with the staff, they did switch therapists for my second treatment. However, this doesn’t change the fact that my first 50-minute treatment was poor and unsatisfactory. After our treatments, we went to the reception to discuss our concerns further, but there was no one available at 5:30 PM, which left us feeling dissatisfied and unable to address the issues in full at the time. Despite raising these concerns with the venue, the response we received was inadequate. We were offered complimentary guest passes, which does not reflect the overall cost of the package or the distress caused by the lack of care and quality throughout our visit. It’s a real shame because we’ve stayed at Mercure hotels in the past and always had good experiences, but this visit has completely put us off the chain altogether. We expected much higher standards, especially from a well-known hotel and spa chain. Based on this experience, I wouldn’t recommend this spa to others and will be looking elsewhere for future bookings.

Shame

TripAdvisor rating 3.0/5

Oatsie68 TripAdvisor review

The entrance and welcome was lovely. The room was clean and tidy. However the bed wasn't nice at all. One side was comfortable but the other was like a bowl and uncomfortable. The air-conditioning couldn't be adjusted so turned it off. There were two oil fired radiators in the room so would suggest it gets cold due to the malfunctioning air-conditioning. The bar was supposed to be open til 23.00hrs but closed at 22.30hrs. They said that if you want breakfast in you room then leave the completed leaflet on your door handle outside the room and they will collect. This didn't happen. We had based our timings on the breakfast so we had a rushed breakfast in the restaurant. It was very bland and the sausages tasted of cardboard. The distance to the center was good walking distance just such a shame they didn't deliver on the other issues. They charge you for the breakfast in your room which they lost!!! Shame we didn't enjoy the stay and we will not return. We visit Cardiff regularly and thought to try a different hotel due to our plans on the Sunday.

Dear Oatsie68, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the warm welcome and found your room clean and tidy. However, we sincerely apologize for the issues you experienced with the bed comfort, air-conditioning, and breakfast service. Your comments are invaluable, and we will address these matters with our team to ensure better experiences for future guests. We appreciate your feedback and hope you might consider giving us another chance in the future.

Stay was ok, not 4star

Customer review rating 2.0/5

Amy Couples - Confirmed reviews ALL

Hotel feels run down and needs a revamp. No tea/coffee in rooms One towel Staff were lovely and location was good.

Dear Amy, Thank you for sharing your feedback about your recent stay. I’m sorry to hear that your experience did not meet your expectations. The tea and coffee amenities are provided in all rooms, and I apologize that they were missed in yours; our team would have been happy to assist with this during your stay. I appreciate your comments regarding the need for a revamp, and we will take them into consideration as we strive to improve our facilities. We hope to welcome you back for a more enjoyable experience in the future. Warm regards, Kate Front Office Manager

Top Class

TripAdvisor rating 5.0/5

753otraveller TripAdvisor review

Stayed overnight at this hotel. Hotel is an easy walk to the city centre. Check in was straightforward. Room was superb - my room had a great view of the city and was very spacious. Tea/Coffee facilities was noce to have. Didnt go to bar but was busy on the night i was there.

Dear 753otraveller, Thank you for your fantastic 5/5 rating! We're thrilled to hear you had a great stay and enjoyed the convenient location, smooth check-in, and the superb, spacious room with a view. It's also nice to know you appreciated the tea and coffee facilities. We hope to welcome you back for another enjoyable visit soon!

NICE HOTEL

TripAdvisor rating 5.0/5

99priteshr TripAdvisor review

I WAS UPGRADED TO A EXECUTIVE SUITE WHICH WAS A CLEAN, BIG ROOM. THE HOTEL WAS PRETTY BUSY WITH A GREAT SPA AND GYM AREA. SPECIAL THANKS TO MOLLIE THE MANAGER AND MATT THE PT AT THE SPA. GREAT SPEAKING TO MATT AND WISH EVERYONE WELL. DEFINATELY BE BACK SOON.

Dear 99priteshr, Thank you for your fantastic 5/5 review! We're delighted to hear that you enjoyed your upgraded Executive Suite and found it clean and spacious. It's great to know you appreciated our busy spa and gym areas, and we'll be sure to pass along your kind words to Mollie and Matt. We're thrilled you had such a positive experience and look forward to welcoming you back soon!

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Other web-users rate our hotel

  • 1,210 reviews 7.7/10 Location
  • 2,556 reviews 7/10 Room
  • 1,904 reviews 7.5/10 Service
  • 33 reviews 7.4/10 WiFi
  • 1,035 reviews 6.3/10 Cleanliness
  • 905 reviews 5.3/10 Amenities
  • 733 reviews 6.6/10 Breakfast
  • 704 reviews 6.6/10 Wellness Area

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