Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating 4.2/5 9,565 reviews

ALLSAFE approved hotel

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Mercure Cardiff Holland House Hotel & Spa
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+ 23 Services

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodation(s)

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: City View, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Non contractual photo

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,565 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,286 reviews

Well located

Customer review rating 4.0/5

Darren M. Business - 22/02/2021 Confirmed reviews ALL

Staff are very friendly and helpful. If there is any problem with rooms staff quickly sort out the problem in room or will accommodate into a different room.

Professional staff

Customer review rating 4.5/5

T M. Business - 19/02/2021 Confirmed reviews ALL

Easy check in , great to have basement parking. Room was very spacious. Bed was very comfortable.

Perfect

Customer review rating 5.0/5

Palmer Business - 18/02/2021 Confirmed reviews ALL

Good short business trip

Customer review rating 5.0/5

Anonymous Business - 18/02/2021 Confirmed reviews ALL

Good. Very good. Friendly staff quick check in and out.

good stay

Customer review rating 5.0/5

James Business - 16/02/2021 Confirmed reviews ALL

stayed for work trip. clean and big rooms. quick check in. staff were nice and friendly

Amazing

Customer review rating 5.0/5

Anonymous Business - 16/02/2021 Confirmed reviews ALL

everything was perfect. quick check in. Friendly staff.

Attentiveness lacking during a difficult lockdown

TripAdvisor rating 2.0/5

smarshall2021 15/02/2021 TripAdvisor review

I am a platinum card holder and I am very proud of staying in your Ibis in Elstree & Borehamwood with an incredible team who go out of there way every day to ensure you are safe and welcome. My father in law died in an accident and my husband had to stay in Cardiff to attend his funeral last Thursday. I wrote on the special instructions that this was a funeral. On arrival the un-attentive reception male was curt, uncaring and would not allow my husband to check-in without written proof of a funeral taking place. Nothing on your website said you needed this and I had no call to say we needed to bring documentation (although I had told you). We had to get the funeral directors to gain permission to send a letter. Room was 2 beds put together, lifts did not work and breakfast was fit for a child. Whilst these times are difficult, I do not understand after years of coming here that you have let your guard down and allowed complacency to creep in just as guests need your hospitality.

Dear smarshall2021, It is always disappointing to read when any of our valued guests have not fully enjoyed their visit to our hotel. And this is no exception. I am sorry to read of any difficulties you faced with my colleague at the front desk, whilst he was gathering evidence as to the purpose of your visit, which unfortunately is a requirement at the moment. We will take on board all of the points you have provided for improvement. With regards, Wael Elassal. General Manager.

Grubby Tired

Customer review rating 2.0/5

Paul C. Business - 13/02/2021 Confirmed reviews ALL

Ok this is a pandemic and I didn't;t expect much, but this hotel is tired and uncomfortable. It's badly in need to care and attention. The standard for a Mercure is very very poor. I had no information in my room, no menu, I wasn't offered a menu at checkin and nothing was explained, so had no idea there was food available. The room was dusty and the bed is obviously very old. Lumpy and uncomfortable. I won't be going back there. Not a good experience. However the location is good.

Poor service

Customer review rating 2.0/5

Anonymous Business - 12/02/2021 Confirmed reviews ALL

My room was so cold I had to sleep in a jumper the first night. Mentioned it in the morning at reception. Nothing done about it for second night - no additional blanket, heater etc. Breakfast was so small Room very tired and basic No water in the room very limited drink selection (Magners was all there was) I get Covid has put restrictions on certain things, like no cleaning rooms etc but it was not a great experience.

Very well located close to the centre, friendly staff very welcoming

Customer review rating 5.0/5

Mr C. Business - 10/02/2021 Confirmed reviews ALL

Easy check in , Covid secure, friendly. All you want in a hotel

Convenient location.

Customer review rating 4.0/5

Anonymous Solo - 01/02/2021 Confirmed reviews ALL

The stay itself was fine. The check in process not great. The same guys has checked me in 2 times out of the 4 I’ve stayed there and is just rude.

Fantastic experience, helpful staff

Customer review rating 5.0/5

Anonymous Business - 23/01/2021 Confirmed reviews ALL

Fantastic. Highly recommend. Thank you!

Well located

Customer review rating 3.0/5

Anon Business - 22/01/2021 Confirmed reviews ALL

I have stayed at this hotel many times and generally it's always been a pleasant stay. However this time wasn't the case.The heating wasn't working in my room.I was offered another room or a heater.I opted for heater but that wasn't much better.I ended up being sick after my stay. I'm due to be staying again soon I just hope I don't have a similar experience.

Sort your website out

Customer review rating 3.5/5

Matthew D. Solo - 27/12/2020 Confirmed reviews ALL

I booked the hotel as I don't drive and use Public Transport. after leaving work at 16:15 and by 18:00 I was stuck half way between home and work as lots of flooded roads to my home town I booked the hotel and meal for the night as it looked unlikely I would get home - the next day I heard a few people from my home town state it took them four hours in a car to get home so what luck I would've had on foot is something I can't begin to comprehend. Anyway when I reached the hotel I was quizzed on being a "key worker". I am and have a letter to support this but this was in my house as since returning to my office in June I have not had to present the letter once. I can only assume common sense is applied by others. I had to search through emails to find reference to me being a key worker which was eventually accepted. Also you allowed me to book a meal but no such service was available when I got to the hotel. Considering the Tier 4 restrictions in Wales applied from the weekend BEFORE my stay, you should've been in position to amend YOUR website to allow only key workers to book and not allow food ordering if the service is not available. There is simply no excuse for allowing people to book only to then try and stop them staying. That being said, the room was very nice. I will also need a refund ASAP for the meal booked online but never had - please contact me on th…

Customer review rating 0.5/5

Shakira Families - 21/12/2020 Confirmed reviews ALL

The staff are too rude

Amazing stay

Customer review rating 5.0/5

Jordan A. Business - 20/12/2020 Confirmed reviews ALL

Extremely happy with the cleanliness of the rooms & Christmas lunch was excellent.

Prime Location

Customer review rating 2.5/5

Adam Couples - 16/12/2020 Confirmed reviews ALL

Lovely hotel in a great location, however there were hairs in the bath upon arrival a tonne of dust on the fridge, very small menu to choose from, not overly satisfied

Well located for shops

Customer review rating 1.5/5

Patricia B. Couples - 14/12/2020 Confirmed reviews ALL

We stayed for 4 nights for husbands 50th birthday however we did not enjoy our stay due to a few things the main reason the pool had a fault with it making it ice cold and unable to use for 3 of the days we where there then when we left I had to argue with receptionist as they tried to charge me the full cost of stay again after I had paid in full on arrival very embarrassing got to the point I had to log into online banking at the desk to prove payment I am also still waiting for my email receipt overall we left quite upset and disappointed

Well located and nice room

Customer review rating 4.0/5

Anonymous Business - 13/12/2020 Confirmed reviews ALL

Room was lovely and bed was very comfortable. Great bathroom too. It was a shame we were disturbed all night (until about 4am) by noisy neighbours laughing, playing music and knocking on doors, which really ruined my stay as it isn’t a students hall.

Good location and lovely rooms

Customer review rating 4.5/5

Kim H. Friends - 12/12/2020 Confirmed reviews ALL

We have stayed a few times and love the hotel location as it is right by the shops and the rooms are clean and have all you need.

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