Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 9,858 reviews

ALLSAFE approved hotel

Mercure Cardiff Holland House Hotel & Spa
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+ 16 Services

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD cardiff
united kingdom

Fax: (+44)2920/488894

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS:51.483986, -3.167448

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our accommodation(s)

The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,858 reviews

TripAdvisor Rating 4.0/5

3,390 reviews

Average stay

TripAdvisor rating 3.0/5

SiaLu80 01/12/2021 TripAdvisor review

Paid for a suite as it was my wedding day the day before (as a treat) didn't get a suite, just a standard room with a shower room. It was clean and tidy though. Paid for the breakfast (×2) in the morning which was very poor quality to be honest. Mushrooms were partly raw and dried out, bacon was stiff and dry etc. It wasn't even on par with a local greasy spoon. Bar service was good and we were given 2 free beers as it was our wedding stay. The hotel does have disability access to the entrance but if I was in a wheelchair I would have struggled with the main doors on my own. All other areas level access that I used. Some improvements in cleaning/decor would be worth looking at as many communal areas have dirty marks or ripped wall paper. Although you don't see this in the rooms. I would stay here again but not at £208pn

An average hotel but really nice views

TripAdvisor rating 3.0/5

617_mery 01/12/2021 TripAdvisor review

We stayed at this hotel for 1 night for a weekend getaway. The hotel is huge and it is nicely located close to the Cardiff centre. The hotel has a nicely decorated lobby and restaurant area. The hotel also offers a Spa which was a bit crowded but nice overall. The rooms are well equipped and meets the standards of a 4* hotel. However, the carpets, the furniture and the doors show the age of the hotel. I found the check-in hectic. There was a huge queue and it took 40 minutes solid to get to our room. The hotel staff offered coffee while waiting but this long wait if unacceptable. The hotel should hire more people and make use of Accor hotels online check-in system more effectively to speed up this process. The hotel staff were not well informed about Accor club procedures. The free drinks voucher was offered and when I asked the bar about this as advised by the reception, their attitude was as if I was begging for a free drink as an alcoholic. They upgraded our room due to the program without asking though. At check-out, I requested an invoice to summarise the costs and the receptionist said that it is looking too complicated for her to handle. She didn't provide the invoice and told that the hotel manager would give us a call. Nobody gave a call and I still don't know how the final cost is calculated. Overall, the staff needs more training and efficiency. The hotel needs a renovation. However, this is not to say we had a lovely view from our hotel room and enjoyed our stay. It was just the service was not seamless as you would expect from a 4* hotel. Otherwise, the stay was good.

Great hotel - not all lifts working

Customer review rating 3.5/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

Perfect hotel but lifts not fully operational so loooooong delays when trying to get around. Very very frustrating.

Above average standards at this central hotel

Customer review rating 3.5/5

Jason H. Solo - 26/11/2021 Confirmed reviews ALL

About a fifteen minute walk from the central rail station or about £4.00 in a taxi. They changed my selected room without fuss, even though I arrived a bit early. Room was clean and to a standard typical at this level and price. Pool and jacuzzi is great but the changing room facilities were cold with no private changing cubicles and slippery floor. Unusually long walk from the men's changing room to the actual pool. Pool was very warm, though. Evening meal was good and as a member to the chain, I received a free drink voucher. Good sleep in a comfortable bed. Huge breakfast selection with fruit salad bowl which is always a clincher for me at hotels. Easy checkout with the lovely girls at reception.

Well located walking distance to the city

Customer review rating 5.0/5

Kris Couples - 26/11/2021 Confirmed reviews ALL

Excellent helpful staff

Awful service, awful hotel

Customer review rating 0.5/5

Anonymous Families - 24/11/2021 Confirmed reviews ALL

From check in to check out, the entire experience was a nightmare. No bed for our child, no sound proofing (traffic noise and arguing guests could all be heard throughout the night), no room service, no phone in room, hotel not child-friendly, no parking available, very basic breakfast, rude staff (with the exception of Bailey), outdated rooms.

Situated near prison

Customer review rating 2.0/5

Jane F. Families - 23/11/2021 Confirmed reviews ALL

Slow check in heating not working lifts it working properly no car park space no advice when room was ready to check on. Stair access exit locked

Customer review rating 4.0/5

S. Business - 22/11/2021 Confirmed reviews ALL

Booked parking which is under hotel but due to issue with overhead pipes a lot of spaces are cordoned off so took a while to get a space after a staff member moved their car for us. Check-in staff helpful and friendly. Had a small issue with fan in room not switching off and was very noisy but reception moved us to a different room as soon as we mentioned it, they were very helpful. Hotel is nice but looking a little bit tired in areas i.e scuffs, marks to walls, etc but didnt effect the enjoyment of our stay. Very well located for Cardiff City Centre.

Excellent stay

Customer review rating 5.0/5

Claudia M. Friends - 21/11/2021 Confirmed reviews ALL

The hotel was excellent, they couldn’t do enough for us. Food and the room were excellent too, along with extremely helpful and friendly Reception staff, especially Bailey.

Fab location, very relaxing and easy

Customer review rating 4.5/5

Lucy Couples - 20/11/2021 Confirmed reviews ALL

We had a fab stay with a lovely balance of Christmas shopping, food, drinks and relaxation. Room was a great size and great view.

Perfectly situated for our shopping trip.

Customer review rating 5.0/5

Barbara E. Families - 19/11/2021 Confirmed reviews ALL

From the moment we stepped through the door we felt very welcome the staff were very friendly and even though I had a slight technical hitch with my card I was put at ease and was told they would help sort it out ,which they did and we had a wonderful stay at this hotel .

Perfect

Customer review rating 5.0/5

Sabrina Friends - 17/11/2021 Confirmed reviews ALL

From start to finish our experience was positive welcome room location food etc

Ñot very good

Customer review rating 1.0/5

S. L. Families - 17/11/2021 Confirmed reviews ALL

Car park was overflowing (due to the rugby) , not able to get lunch from the bar, unless you had pre-booked (due to the rugby) . Air conditioning fan in the room was blasting out continually, and not able to control it. Had small child with us who was unable to sleep due to the noise of the fan. Really glad to leave, will not be booking that hotel again

Good stay

Customer review rating 4.5/5

Millicent Friends - 14/11/2021 Confirmed reviews ALL

Friendly staff. Good service.

Excellent hotel and location

TripAdvisor rating 5.0/5

I1046PGmartinm Business - 14/11/2021 TripAdvisor review

Great staff at this hotel who are always friendly and welcoming. The location of this hotel is great with just a short walk to the centre of Cardiff. Always looked after and the Gym and pool are an excellent addition to the hotel

Dear il046PGmartinm Thank you for taking the time for writing a review, we are delighted that you enjoyed the experience and do hope you will be able to visit us again soon.

Good all round

Customer review rating 5.0/5

Paul R. Couples - 13/11/2021 Confirmed reviews ALL

the only adverse comment I would make is that the decor of the rooms is a bit tired but the prices and a spa thrown in for the price make this perfect place to stay. Close to town centre, really helpful staff on rerception, good breakfasts. I will look no further next time I am in Cardiff. Recommended!

Customer review rating 3.0/5

Mark M. Business - 12/11/2021 Confirmed reviews ALL

I didn't receive a copy of my invoice by email.

Great hotel with awesome swimming pool in an excellent location in Cardiff

Customer review rating 4.5/5

Jayne Families - 09/11/2021 Confirmed reviews ALL

We really enjoyed our city break in Cardiff and stayed at the hotel from Sunday to Thursday over October half term. The room was lovely and spacious, and high up so had good views across the city. The room was very clean and modern too. The swimming pool was the best part of our stay - the pool was very clean and warm, which we used every day. The changing rooms need updating but they were being renovated during our stay. The car park was full most of the time but we managed to get street parking free in the evening. We did not use the bar or restaurant as there were plenty of eating places nearby. Would not hesitate to recommend this hotel to families wanting a good city break

Freezing!

Customer review rating 2.0/5

Michael S. Business - 09/11/2021 Confirmed reviews ALL

Hotel was nice, just got bad luck. Booked a suite but there was no heating and no hot water. Not ideal in November, absolutely freezing. Shame when you pay for a suite. but these things happen I guess.

Very poor all round

Customer review rating 0.5/5

K Families - 08/11/2021 Confirmed reviews ALL

Data decor, Chipped furniture 1970’s teak cupboards surrounding TV Odd furniture, Parked my car and other customers complained they had done the same and when they went out and came back there were no spaces so could not park as no spaces? The windows are so dirty on the outside it is hard to have a clear view. 8 floor and dirty windows? The hotel looks shabby from the outside and inside. In the room no de caf tea bags, no hot chocolate sachets. Very small amount of sachets of tea/coffee. Called reception, operator and room service and no reply ……. Went to reception and asked for decaf tea bags and they only had non- decaf so had to go to the bar in the next floor? Does feel close to 4*. I would give it 2. Before my trip I called the reservations 3 times and the line cut every time before I could talk to someone in reservations.

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