Customer review rating (ALL Rating) 4.2/5 9,858 reviews
ALLSAFE approved hotel
On-site leisure facilities including an 18-metre pool
Fully-functioning gym, sauna, steam room and more
Guests enjoy 20% discount on spa treatments
Conference and meeting rooms seating 700 guests
Within walking distance to the iconic Millennium Stadium
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
24 26 Newport Road
CF24 0DD cardiff
Check-in from 14h00
Check out up to 12h00
Check-in from - Check out up to
The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.
The hotel's 172 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.
Subject to availability
Subject to availability
Number of meeting rooms: 14
Maximum size: 690 m²
Maximum capacity: 700 people
Maximum banquet capacity: 550 people
100% genuine reviews from our guestsFind out more
SiaLu80 01/12/2021 TripAdvisor review
Paid for a suite as it was my wedding day the day before (as a treat) didn't get a suite, just a standard room with a shower room. It was clean and tidy though. Paid for the breakfast (×2) in the morning which was very poor quality to be honest. Mushrooms were partly raw and dried out, bacon was stiff and dry etc. It wasn't even on par with a local greasy spoon. Bar service was good and we were given 2 free beers as it was our wedding stay. The hotel does have disability access to the entrance but if I was in a wheelchair I would have struggled with the main doors on my own. All other areas level access that I used. Some improvements in cleaning/decor would be worth looking at as many communal areas have dirty marks or ripped wall paper. Although you don't see this in the rooms. I would stay here again but not at £208pn
An average hotel but really nice views
617_mery 01/12/2021 TripAdvisor review
We stayed at this hotel for 1 night for a weekend getaway. The hotel is huge and it is nicely located close to the Cardiff centre. The hotel has a nicely decorated lobby and restaurant area. The hotel also offers a Spa which was a bit crowded but nice overall. The rooms are well equipped and meets the standards of a 4* hotel. However, the carpets, the furniture and the doors show the age of the hotel. I found the check-in hectic. There was a huge queue and it took 40 minutes solid to get to our room. The hotel staff offered coffee while waiting but this long wait if unacceptable. The hotel should hire more people and make use of Accor hotels online check-in system more effectively to speed up this process. The hotel staff were not well informed about Accor club procedures. The free drinks voucher was offered and when I asked the bar about this as advised by the reception, their attitude was as if I was begging for a free drink as an alcoholic. They upgraded our room due to the program without asking though. At check-out, I requested an invoice to summarise the costs and the receptionist said that it is looking too complicated for her to handle. She didn't provide the invoice and told that the hotel manager would give us a call. Nobody gave a call and I still don't know how the final cost is calculated. Overall, the staff needs more training and efficiency. The hotel needs a renovation. However, this is not to say we had a lovely view from our hotel room and enjoyed our stay. It was just the service was not seamless as you would expect from a 4* hotel. Otherwise, the stay was good.
Great hotel - not all lifts working
Anonymous Couples - 28/11/2021 Confirmed reviews ALL
Perfect hotel but lifts not fully operational so loooooong delays when trying to get around. Very very frustrating.
Above average standards at this central hotel
Jason H. Solo - 26/11/2021 Confirmed reviews ALL
About a fifteen minute walk from the central rail station or about £4.00 in a taxi. They changed my selected room without fuss, even though I arrived a bit early. Room was clean and to a standard typical at this level and price. Pool and jacuzzi is great but the changing room facilities were cold with no private changing cubicles and slippery floor. Unusually long walk from the men's changing room to the actual pool. Pool was very warm, though. Evening meal was good and as a member to the chain, I received a free drink voucher. Good sleep in a comfortable bed. Huge breakfast selection with fruit salad bowl which is always a clincher for me at hotels. Easy checkout with the lovely girls at reception.
Well located walking distance to the city
Kris Couples - 26/11/2021 Confirmed reviews ALL
Excellent helpful staff
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