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Mercure Farnham Bush Hotel 3 gwiazdki

Ocena klientów 3.7/5 Liczba opinii: 3 211

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Mercure Farnham Bush Hotel
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+ 8 Usługi

O hotelu

  • Complimentary Parking

  • Free Wi-Fi

  • 5 minutes drive to A3,A31 & M3

  • Eat, Sleep and Meet all under one roof

  • Central but quiet location with large garden

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne
Gastronomia
  • Śniadanie Płatne usługi
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 6
  • Samoobsługowe business centre
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Farnham Bush Hotel

The Borough
GU9 7NN farnham
wielka brytania

Tel: +441252715237

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Samolotem

    LONDON GATWICK W 71,29km / 44,3 mil

  • Samolotem

    LONDON HEATHROW W 51,49km / 32 mil

  • Samolotem

    LONDON STANSTED W 144,35km / 89,7 mil

  • Pociągiem

    FARNHAM W 0,8km / 0,5 mil

Pozycja GPS:51.215196, -0.797649

Nasze pokoje

The hotel offers rooms in 3 different categories- Classic, Superior or Privilege. Rooms are spacious, bright and modern some with garden access. There are a few interconnecting rooms for families Each room comes with individual air-conditioning, flat screen TV an in room fridge and safe for personal use. Most have walk-in showers in the bathroom

Classic room - 1 double bed

  • Maksymalna liczba osób: 2
  • Widoki: Od strony ogrodu, Od strony miasta *

W zależności od dostępności

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic family room - 1 double bed and 1 Z bed or sofa bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room - 1 double bed

  • Maksymalna liczba osób: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room - 1 king bed

  • Maksymalna liczba osób: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room - 2 single bedsZdjęcie nieumowne

  • Maksymalna liczba osób: 2
  • Powierzchnia: Od 0 / 0 sq ft

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 6

  • Maks. rozmiar: 125 m²

  • Maks. pojemność: 140 osoby

  • Maks. liczba uczestników bankietu: 90 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Farnham Bush Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.7/5

Liczba opinii: 3 211

tripadvisor

Ocena TripAdvisor 3.0/5

Liczba opinii: 863

Disappointing

Ocena na stronie TripAdvisor 3.0/5

flissthompson 23/07/2020 Opinia zatwierdzona w TripAdvisor

I've stayed here before and it has been incredible. However, this stay wasn't as good. I understand that due to covid some of the usual services were not available, however this should be stated on the website exactly what will not be available. The price was still what I have paid in the past for all services, although this time it was below average service for the price paid.

TERRIBLE

Ocena na stronie TripAdvisor 1.0/5

marharris2 17/07/2020 Opinia zatwierdzona w TripAdvisor

they advertised minibar free soft drinks nepresso machine dressing gown slippers fre toilyries they provided none but still charged for them yoilet was dirty poo stains my fish and chips my fish was raw the lady was very rude to me on arrival

Lovely old building - full of character

Ocena na stronie TripAdvisor 4.0/5

LindsayD190722 Couples - 29/12/2019 Opinia zatwierdzona w TripAdvisor

As the title says. A little tired but you would be after 300 odd years! helpful staff, brilliant food, warm cosy beds. What more do you need PS, safe parking and located in the centre of town Could be cheaper of course

Overall a decent hotel

Ocena na stronie TripAdvisor 4.0/5

Shelley H Family - 11/12/2019 Opinia zatwierdzona w TripAdvisor

The room was clean and nicely presented with comfy beds. There was a problem with the booking as the receptionist couldn't locate it despite booking directly with the company. They had some rooms available so it wasn't a problem on this occasion but I dread to think what would have happened if they were fully booked

Lovely central hotel.

Ocena na stronie TripAdvisor 5.0/5

arthurmI1546ZO Couples - 26/09/2019 Opinia zatwierdzona w TripAdvisor

Stayed for two nights. Very comfortable bed in quiet, spacious room that had been newly refurbished. The decoration was attractive and very pleasing. The staff are welcoming, friendly and attentive. Excellent breakfast with plenty of choices. We really enjoyed our stay in this central and interesting hotel in Farnham.

Dear arthurml 1546ZO, Thank you for your lovely review of the Mercure Farnham Bush Hotel. I am delighted that you thoroughly enjoyed your stay with us and thank you for taking the time to leave a review here on TripAdvisor. We look forward to welcoming you back to the hotel in the near future. Kind regards, Olav Schuetz General Manager

Beware of the hotel car park

Ocena na stronie TripAdvisor 3.0/5

rkellyddi Couples - 06/09/2019 Opinia zatwierdzona w TripAdvisor

The hotel is conveniently situated in the center of Farnham. Guests are warned to make sure their car details are entered into their computer. Despite doing this, by the time I returned home my car rental company had already paid and charged me a parking fee for my stay at the hotel. I shall not stay at this hotel again.

Dear rkellyddi, thank you very much for your comments here on TripAdvisor. My apologies for the challenges with the car parking company, please feel free to contact me directly and I will ensure that no costs will occur for yourself. Kind regards Olav Schuetz General Manager

Review

Ocena na stronie TripAdvisor 1.0/5

Vacation33004464326 Business - 22/06/2019 Opinia zatwierdzona w TripAdvisor

Absolutely shocking stay, the room was disgusting.The Bathroom old and tired.The mirror hanging to one side then i try to reset it to find a huge gaping hole behind showing pipes, room was tropically hot in June probably due to water pipes under the floor so opened windows to find so much pigeon poo all over the window sills, shall never stay again in this hotel

Dear valued guest, Thank you for taking the time to share your experience with us. Naturally, i am disappointed and concerned to read your feedback and would like to extend my personal apologies for the shortcomings you were faced with during your time at the Mercure Farnham Bush Hotel. Delivering outstanding service is an imperative part of our core values and I can assure you that what you have experienced is far below the usual standards that we strive to provide here. I do hope you will visit us again in the future. Kind regards, Olav Schuetz General Manager

Little family reunion

Ocena na stronie TripAdvisor 2.0/5

Michael M Family - 19/06/2019 Opinia zatwierdzona w TripAdvisor

The best thing about this hotel is its location, in the town center with a car park. That is the only reason why we have stayed there from time to time for the past four years to visit our daughter at UCA. The hotel is in urgent need of total renovation. Even rooms in the “newest “ wing look tired. We have regularly faced problems with blocked up drains, problems with toilet flush, and even with hot water. The members of staff are courteous but lack in efficiency. The breakfast is passable. Unfortunately there are no better situated hotels in Farnham which is probably the reason why they still have got paying guests.

Dear valued guest, Many thanks for taking the time to post a review on TripAdvisor. I am sorry to hear that you had a negative experience during your stay with us, we are currently in the process of refurbishing the bedrooms, public area, Bar and Lounge, this will include a new water pressure system for the bedrooms. I do hope to welcome you back to the Mercure Farnham Bush Hotel in the near future. Kind regards Olav Schuetz General Manager

Very poor, should not be letting out rooms until refurbishment is complete

Ocena na stronie TripAdvisor 1.0/5

Passport39675821581 Business - 11/06/2019 Opinia zatwierdzona w TripAdvisor

Honestly the worst experience Ive ever had at a hotel. Website did not say the hotel was mid refurbishment. The 'executive double' booked was tatty with stained headboard and torn curtains, we refused to stay in it, were relocated to a 'refurbished room' which would have been nice had it been actually finished, building and plaster dust still in bathroom, aircon not connected yet, the corridor it was in was mid building site, the torn carpet on the stairs was a H&S hazard. Then the restaurant id booked online was full with a function so we were sat in another room, and the burgers ordered were not cooked properly and my salad was past its best. We got a refund and ended up staying somewhere else which after a long drive from Devon and a working day was not appreciated. Such a shame, we'd had a wonderful wedding there only 5 years ago, don't know what has happened to place! but they really shouldn't be advertising the rooms at executive prices when the hotel and staff are in such a disarray, its totally unacceptable by todays standards.

Dear Valued Guest, Thank you very much for taking the time to write a review on TripAdvisor. I would like to apologize for the shortcomings while staying with us, I am forwarding your comments to the management team so they can review and analyse them. I do hope to welcome you back to the Mercure Farnham Bush Hotel in the future. Kind regards Olav Schuetz General Manager

Bush Hotel April 2019 Review

Ocena na stronie TripAdvisor 4.0/5

Go54794245240 Solo travel - 15/04/2019 Opinia zatwierdzona w TripAdvisor

I have been using the Bush Hotel in Farnham once a year most years for around 25 years. In general the hotel has been excellent in terms of service and quality and for the most part this year was no exception. The exception this year was that a refurbishment was in progress during my stay and the room I was initially allocated was adjacent to the refurbishment work area. The first key card I was given when I booked in didn't work and after reporting this to reception I was given a replacement key card - which also failed to work! At this point the hotel staff decided that it must be a problem with the door/room entry system and said they would re-allocate me to a different room. While they were doing this, they offered me a complimentary drink in the hotel bar for my inconvenience. The alternate room proved to be fine. Although the problem was rather disappointing the staff were pretty reasonable in dealing with it and it didn't significantly effect either my enjoyment of this trip or more likeliness to use the Bush Hotel again in the future.

Dear Go54794245240, thank you very much for taking the time to share your positive experience with us on TripAdvisor. I am delighted that you had a great stay with us and that you found all of our team to be polite and helpful. I will pass on all of your lovely feedback to the team as it is always a great motivation for them to hear when a job is well done. We look forward to welcoming you back to the Mercure Farnham Bush Hotel in the future. Kind regards Olav Schuetz General Manager

Central Location

Ocena na stronie TripAdvisor 3.0/5

Janet O Friends getaway - 10/04/2019 Opinia zatwierdzona w TripAdvisor

Whilst the check in was excellent, the bedding was clean with a nice size shower room, the overall feel of the hotel was that it needed a refurb. The carpet in our room was worn, there was a hole in the curtains and the bathroom door had filler covering a hole / dent. The hotel was in a good central location.

Dear Janet O, Thank you for taking time to leave a review on Trip advisor regarding your recent stay at the Mercure Farnham Bush Hotel. I am very please to hear that your enjoyed your experience during your stay, the hotel is currently undergoing a huge refurbishment with all of the lower ground area which includes Bar, lounge & reception area as well as a majority of the bedrooms. I do hope you will come back and have an even better experience once the refurbishment is complete. Kind regards Olav Schuetz General Manager

1 day stay - good

Ocena na stronie TripAdvisor 4.0/5

Simon D Family - 21/03/2019 Opinia zatwierdzona w TripAdvisor

Four of us stayed for 1 night - 2 rooms. One room was newly refurbished, the other was awaiting attention. Both rooms were in good order and clean. Staff firiendly and helpful. Breakfast was superb. dd

Dear Simon D, Thank you so much for taking the time to leave your feedback here on Trip advisor. Your feedback is very valuable to us and I am happy to hear that you have enjoyed your time here at the Mercure Farnham Bush Hotel. We look forward to welcoming you back to the hotel in the near future. Kind regards Olav Schuetz General Manager

What a shame to see the decline

Ocena na stronie TripAdvisor 2.0/5

MichaelMay_Steinfort Family - 23/01/2019 Opinia zatwierdzona w TripAdvisor

This hotel has mas massive potential - charm and old buildings...and each time we return it looked a little bit more run down. Some staff seem depressed (one could not even say hello as we passed him each time). Even for a struggling 3* hotel, being part of the Accor chain I did not expect or appreciate TWO days of cold water in the shower. After flagging it on day one, no explanation nor warning that the problem was not fixed. A minimal sorry as we checked out, as a gold card and loyal client, I was saddened by the complete lack of response from Accor when I wrote to complain. No sniff of an apology, still less any commercial gesture to compensate for having paid for a Privilege room that did not even have hot water.I could list all the problems, but at this rate it will not survive much longer or Accor will disown it as a very unflattering member of a decent hotel chain.I would not have written this review if they had made the effort to reply to my message direct and reapir the damage. Sad.

Average at best

Ocena na stronie TripAdvisor 3.0/5

McGarvie Family - 26/12/2018 Opinia zatwierdzona w TripAdvisor

Great location decent breakfast. Didn't dine. Reception staff a bit condescending when the challenged about prepayment of room. For the attitude from front-of-house I may book alternative accommodation as they were very unfriendly and not very helpfull in resolving... Had to resolve via accor directly. Hotel is very dayed and tired and needs a total refurb.

Dear Valuable Guest, Thank you for taking some of your precious time to write about your stay at Mercure Farnham Bush hotel. All my apologies for the inconvenience caused by the front desk team members. I will investigate if you could drop me an email with the details. As you could read in most of the comments posted on TripAdvisor, the team is always friendly and helpful. We have been coaching every member of the team to be reactive and helpful giving all they can to make the guests feel welcome. As for the hotel status, I should say that it is the preoccupation of our new owners who are working hard to improve the quality of the rooms, and public areas. I am quite sure that you will change your mind once you will see the changes. The renovation plan will aim to improve the quality of the product and its functionality. Please let us know when you are back again, I will be happy to welcome you personally and make sure you are at your ease with us. I would like to thank you once again, and wish you a Merry Christmas and a Happy New Year. My best regards Kamel SENHADJI General Manager

Big Disappointment

Ocena na stronie TripAdvisor 2.0/5

R0wanTree Solo travel - 09/11/2018 Opinia zatwierdzona w TripAdvisor

Hugely disappointing experience from start to finish. Terrible customer service on the phone and in person. Room was adequate, but had broken lights, outdated and difficult to use heating system, and dirty shower head. I was genuinely astounded by the lack of helpfulness from the staff.

Dear Guest Thank you for your review. Sorry to hear that you had trouble with your room. We have just started our renovations so please do give us another chance when back in Farnham Best Regards

Good quality room

Ocena na stronie TripAdvisor 4.0/5

brockvernon Business - 29/10/2018 Opinia zatwierdzona w TripAdvisor

The room itself and facilities were clean and well kept.Customer service was great.Only negative was that the fridge was broken but I reported this and hopefully it is remedied :)Very central location in farnham town too.

Dear Valuable Guest, Thank you for taking some of your precious time to write on your experience at Mercure Farnham Bush Hotel. I am glad to read that you enjoyed your stay with us and appreciated the efficiency and friendliness of the teams. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies for the fridge, we have installed 20 brand new fridges in the rooms lately. Our target is to improve the functionality of all rooms as promptly as possible. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamel Senhadji General Manager

Well positioned comfortable hotel.

Ocena na stronie TripAdvisor 4.0/5

Gary Desmond M Couples - 11/10/2018 Opinia zatwierdzona w TripAdvisor

A hotel built around an old coachouse. The lounge and bar are the main old parts of the hotel. However the bedrooms are contained in a newer purpose built wing which overlook a very nice garden lawn area. The hotel itself is very well positioned being right in the middle of the township of Farnham. The hotel also has very good free off street parking.

Dear Valuable Guest, Thank you for taking some of your precious time to write on your experience at Mercure Farnham Bush Hotel. I am pleased to read that you enjoyed your stay with us and appreciated the environment of the hotel. The 16th century property offers rooms in the old part of the hotel located around the main entrance of the hotel...We will be delighted to show you around and make you visit the old rooms. You can decide to stay in one of them on your next visit if you wish. You are right, the hotel is very quiet as most of the rooms are located on the back side of the road. Yet, as you have already stated in your comments, we are positioned in the heart of the city. Thank you once again, for your comments. Please let us know when you wish to visit us again, we will be glad to have you again and make of your stay a better one. Please accept my best regards Kamel Senhadji General Manager

Town centre hotel with lots of character

Ocena na stronie TripAdvisor 5.0/5

Simon W Couples - 04/09/2018 Opinia zatwierdzona w TripAdvisor

Excellent stay. Staff all very friendly & helpful. Our room was comfortable and quiet. Very wide range of breakfast options with no long queues.A traditional hotel with lots of character. Not just another sterile, clinical, anonymous modern place!

Dear valuable Guest, First of all, I would like to thank you for taking some of your precious time to write on your experience at Mercure Farnham Bush hotel. I am very glad to read that we have been helpful and friendly and made you enjoy your stay. I should say that the property is a 16th century building with lots of character as you have mentioned. I am delighted to know that you appreciated its features and facilities. Please let us know when you are back again, I will tell you its story and I am convinced that you will listen to me with interest. Feel free to contact me, I will make sure to arrange for a drink and make sure you are at your ease again with us. Thank you and best regards Kamel SENHADJI General Manager

Constant failings

Ocena na stronie TripAdvisor 3.0/5

anfieldjet Business - 01/07/2018 Opinia zatwierdzona w TripAdvisor

A pleasant, olde worlde type hotel with a lovey garden at the back, in the very picturesque town of Farnham. Unfortunately the standard of the rooms and the service does not live up to the setting. Error after error by the front of house staff, undercooked food, checking my bar bill after leaving I found that I had been charged for doubles when they were not asked for, the rooms themselves are a real let down - I believe that those on the ground floor have been refurbished but those on the upper floors are tired at best - both rooms I stayed in had black mould in the bathroom, taps that didn't work properly, shower curtains that didn't fit (this leading to waterlogged bathroom floors), beside lamps that gave off so little light that they were impossible to read by. And to top it all in the recent heat the rooms are stifling hot with no air on, no fans and thus no sleep.

Dear valuable Guest, Thank you for taking some of your precious time to write on your stay at Mercure Farnham Bush Hotel. All my apologies for any inconvenience caused during your stay. I should say that a renovation plan is being finalised and should lift up the rooms quality for a better comfort. The public areas will be refurbished as well to give a better impression to our valuable customers. As for the bar double charge, please let me know the details and I will correct promptly. A lot of changes are being done at the moment and many of our team members are new. I am sure you will feel the difference on your next stay with us. I hope to have the chance to welcome you again and make you appreciate the new changes. Thank you once again, for your comments. Please be assured that we are working hard to change things at Mercure Farnham Bush hotel. Please accept my best regards; Kamel SENHADJI General Manager

Tired

Ocena na stronie TripAdvisor 3.0/5

K5806QSjamesb Couples - 29/05/2018 Opinia zatwierdzona w TripAdvisor

Such a shame Mercure don’t spend some money on the courtyard of this ‘character ‘ hotel. The annoying squeaky floorboards would be so much better that way! Also the breakfast ‘meet and greet’ young guy ? Just sack him - he adds nothing and thinks he’s above the job and the guests ! Not good the only draft beer is ‘available in half an hour ‘ worse when it then isn’t ! Could be great / but is just - well ?! -tired. It’s in a great position in the lovely town but ...!

Dear Valuable Guest, Thank you for taking some of your precious time to write on your experience at Mercure Farnham Bush hotel. I would like to inform you that our new owners have good ambitions for the property and a renovation plan is being discussed to upgrade the property. I hope that the rest of the teams have been courteous and helpful to you. We are always trying to emphasise on the quality of attitude of our teams as hospitality has all to do about attitude. I hope that I will have the chance to welcome you again and make you feel the most welcome. Please accept my best regards Kamel SENHADJI The General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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