Mercure Farnham Bush Hotel 3 stars

TripAdvisor rating 3.0/5 846 reviews
Mercure Farnham Bush Hotel
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 17th century hotel based in the heart of Farnham market town

  • Farnham station is only a five minute walk from the hotel

  • Nearby landmarks include Farnham Castle and Waverley Abbey

  • Six fully-equipped function rooms which can host 140 people

  • Modern cuisine served up in the Garden Room restaurant

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Farnham Bush Hotel

The Borough
GU9 7NN
farnham
united kingdom

Tel: +441252234800

Fax: (+44)1252/733530

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 71.29km / 44.3 miles

  • By plane

    LONDON HEATHROW At 51.49km / 32 miles

  • By plane

    LONDON STANSTED At 144.35km / 89.7 miles

  • By train

    FARNHAM At 0.8km / 0.5 miles

GPS :51.215196, -0.797649

Our accommodations

The hotel's 94 bedrooms offer guests a range of accommodation options including privilege rooms, four-poster rooms, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as WiFi and flatscreen TV.

Classic room - 1 double bed

  • Max. number of persons: 2
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic family room - 1 double bed and 1 Z bed or sofa bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room - 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room - 1 king bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room - 2 single beds

  • Max. number of persons: 2
  • Area: From 0

Our restaurants and bars

GARDEN RESTAURANT

Type of cuisine: Regional

Modern European cuisine served in elegant surroundings, Thackery's restaurant with views of the hotel's lovely gardens offers the perfect surroundings for a formal or informal dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COACHMAN S BAR

Photo non contractuelle / Strictly non binding

Cosey bar in the traditional surroundings of the Bush hotel. Enjoy a wholesome lunch, afternoon tea or Fresh pint next to the Fireplace in winter or in our gardens in summer.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 125

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Farnham Bush Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

3,046 reviews

tripadvisor

TripAdvisor Rating 3.0/5

846 reviews

Overall a decent hotel

TripAdvisor rating 3.0/5

Shelley H Family - 11/12/2019 TripAdvisor review

The room was clean and nicely presented with comfy beds. There was a problem with the booking as the receptionist couldn't locate it despite booking directly with the company. They had some rooms available so it wasn't a problem on this occasion but I dread to think what would have happened if they were fully booked

lovely hotel - indifferent reception staff

Customer review rating 3.7/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

A lovely hotel with a comfortable room and a great breakfast. However, the receptionist on duty on the Friday evening needs further training in communication skills. Knowing that the restaurant was out of use due to a private function, she did not use her initiative and call us in advance to say that this was the case, and would we mind eating in the bar instead, or perhaps booking somewhere else. This would have avoided unnecessary inconvenience. Furthermore, she did not seem particularly concerned that we had been shoved I a corner of the bar whilst people stood crowded around us having pre-dinner drinks; however, she was very accommodating indeed to the numerous French speaking pilots and airline staff who were checking in and out at the time. As the first point of contact when guests arrive, the person on duty should be more welcoming and helpful - her colleague on Saturday was excellent. In general, the staff lacked the warmth and enthusiasm you would expect, although we could not fault the service we received. This is a shame, because otherwise the Bush Hotel is a very pleasant place to stay.

Great place to stay for an evening jaunt in to London.

Customer review rating 3.7/5

Allison Solo - 03/12/2019 Confirmed reviews ALL

I had an upgrade to a court yard room, which was lovely and had plenty of space. It was just a shame I didn't have more time to take advantage of it.

5 star service

Customer review rating 3.7/5

Andy G. Business - 30/11/2019 Confirmed reviews ALL

I stayed at your hotel as I was working in the area. I’m a member of the accor loyalty program so I always seek out Mercury hotels. This is one of the better ones I’ve stayed in and the service is right up there if not better than the other Accor hotels I’ve stayed at.

Poor nights sleep

Customer review rating 3.7/5

Dale C. N. Business - 30/11/2019 Confirmed reviews ALL

I have stayed many many times and really like the hotel, location and staff. On this occasion I stayed in a newly refurbished room on the third floor and could not control the room temperature. I could not turn off the aircon or change any setting (it said ‘centrally controlled’ when any buttons were pressed). As a result the room was 23* degrees (according to the aircon) with the window open and I could not sleep. Incidentally my colleague had exactly the same issue with the same result. As rest is important when staying at the hotel this is a serious problem if repeated.

Stay at Farnham november

Customer review rating 3.7/5

Jon B. Families - 29/11/2019 Confirmed reviews ALL

Relaxed staff thoughtful and friendly

Shabby and noisy rooms, good location

Customer review rating 3.7/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

Allocated room 3, in courtyard. You can hear every step from people in room above. Awoke by cleaners vacuuming in room above at 7:30.

Enjoyable stay with easy access to Farnham town centre and transport options.

Customer review rating 3.7/5

Chris D. R. Business - 22/11/2019 Confirmed reviews ALL

Comfortable stay with spacious rooms; beds were sizeable and comfortable, and generally clean & tidy throughout. Enjoyable breakfast with hot and cold buffet incl healthy options.

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Farnham Bush Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olav Schuetz General Manager

Slightly lacking but acceptable.

Customer review rating 3.7/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Very friendly staff! Nice folks. Room was heated and cooled appropriately. I’d prefer softer beds and pillows. Needed amenities were available. One big drawback is no workout room, but I didn’t mind as Farnham Park is right there for beautiful morning runs. We arrived after 10:00PM and getting food wasn’t possible. Closet space was adequate, but really no room to put an open suitcase. Enjoyed having a refrigerator in the room. Location was fantastic.

It was alright

Customer review rating 3.7/5

Ross Business - 21/11/2019 Confirmed reviews ALL

A couple of hairs were on the bed sheets and pillow case when I arrived.

all in all a good stay

Customer review rating 3.7/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Checkin was as usual quick and free of problems. Reine made us feel welcome and a little bit like returning home. My colleague and I both got assigned some of the refurbished rooms. The look nice, however there were stains on the floor in the entrance area and the bathroom tiles already look dirty. the first pair of curtains in the hallway (2nd floor) looked extremely worn and dirty, leaving a mixed first impression of the newly designed hallway. In all fairness, the new rooms look very nice, but it seems they have been made a bit careless by the craftsmen. The tiles in the shower are out of plane, the cover for the shower appliances was loose. So slightly disappointing for a brand new room. :( Still the best hotel in the wider Farnborough region and I'm looking forward to the next stay.

Dear Bjoern R., We very much appreciate your comments regarding your stay at the Mercure Farnham Bush Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olav Schuetz General Manager

Good nights sleep but not good value

Customer review rating 3.7/5

Heather Couples - 19/11/2019 Confirmed reviews ALL

Lovely location and building. We had a ground floor room that was very quiet with air con. However the standard of the room was a disappointment, the carpet was old and was coming up in the middle, the grout in the bathroom was getting mouldy and the toilet flush was not working properly. Also the large king size bed was actually two beds pushed together which I disagree with. The quality of the rooms would have been better in the premier inn a few minutes down the road.

Dear HEATHER W., Thank you for taking the time to tell us about your experience at the Mercure Farnham Bush Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olav Schuetz General Manager

Room clean and good value

Customer review rating 3.7/5

Sduh Families - 18/11/2019 Confirmed reviews ALL

Pleasant staff, check in and check out both good. Bit underwhelmed by your bar where we had to wait (nobody serving behind the bar when we arrived some time after 8pm) and cocktails were not available. Nespresso machine in the room was a nice touch.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Olav Schuetz General Manager

Would stay with you again but ..........

Customer review rating 3.7/5

N W. Friends - 18/11/2019 Confirmed reviews ALL

Mostly very happy except for a few things - The barman did not know how to make a blood Mary and did not have any Worcester sauce. The breakfast was good but could have been hotter and the coffee machine ran out and was not refilled promptly There were around a dozen cigarette butts on the patio outside our room ( 102)

Dear NIGEL W., Thank you for taking the time to tell us about your experience at the Mercure Farnham Bush Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olav Schuetz General Manager

Relaxing, nice quiet room. Friendly accommodating staff.

Customer review rating 3.7/5

Anonymous Solo - 11/11/2019 Confirmed reviews ALL

A nice hotel. Well situated within walking distance of train station. Checking in & out very professional. Was able to book same room for next stay. Lovely room enabling good night’s rest. Excellent breakfast room & staff overall very accommodating. Negatives: in Casey Room - bath needs a refurbish & shower hear too low. No toilet brush. Curtains very old & not easy to draw. Pillows very hard.

MR

Customer review rating 3.7/5

Howard J. M. Couples - 11/11/2019 Confirmed reviews ALL

Great location , comfortable and spotless quarters, helpful staff, we loved Farnham.

Will be back!

Customer review rating 3.7/5

Happy C. Couples - 11/11/2019 Confirmed reviews ALL

Beautiful hotel, friendly staff, good location, lovely room, nice breakfast. Only negative would be if you look up there’s a lot of cracks in the ceiling so these need a bit of tlc but the room itself was great (we were lucky enough to be in room 4 which is huge!)

Great service

Customer review rating 3.7/5

John Couples - 11/11/2019 Confirmed reviews ALL

Lovely room and great service from the reception manager Natalie.

Excellent!

Customer review rating 3.7/5

Michael Business - 10/11/2019 Confirmed reviews ALL

Excellent! The breakfast, the bar, the swift room makeup, help with taxi, help with laundry. All great experiences.

Water shower bathroom issues

Customer review rating 3.7/5

Ernst-jan Business - 07/11/2019 Confirmed reviews ALL

As always your location is great, however the room i was in has noise problems from outside courtyard and fountain. As well as neigbour noise due thin walls and floorboards. The water pressure is dripping low and as such difficulty having a proper wash/shower. Also toilet takes ages filling up and thus noisy for long time.

Dear Ernest jan L., Thank you for taking the time to tell us about your experience at the Mercure Farnham Bush Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olav Schuetz General Manager
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