Mercure Winchester Wessex Hotel 4 stars

no information provided on check in other than breakfast served from 730 i was not informed re room cleaning or process for clean towells etc - not told to scan phone. room was very dusty and one unwashed towel

The rooms were very dated and old with worn out carpets and furniture. The staff were lovely but really need some training as some of the questions asked were not answered correctly. I was charge for evening meal even though I didn't eat there which is still in dispute.

Understandable Covid restrictions aside (no room service - bed made, refreshments re-filled, clean towels, no bar etc) the stay was ok. The location is exceptional; the hotel though is dated and the rooms showed this. Disappointed that the 'Double' was two beds together - know it may make sense for flexibility but it is always a disappointment. Also I thought £12 per night for parking was excessive. But staff were good, check in swift and there were no big problems encountered.

Room was out of date, tv did not work, no bottle of wine in room (as advertised) and breakfast was very poor for a 4 * hotel.

The hotel is in a. Poor state. The room and passage carpets are worn and grubby. The staff are doing their best in difficult times. The breakfast was Not Good. The booking system is appalling. I presume in USA? A LONG DIATRIBE the hotel itself should be able to take its own reservations Not impressed

Enjoyed our stay. The package we had was very good value

It was such a good visit. Rebekah and Caitlin were so helpful and welcoming. Our room was a little tired and needed a bit of a facelift. But this did not spoil our enjoyment. We had a fantastic view of the Cathedral from our room. We left the hotel planning when we can come back!

Friendly staff and large room

Was very welcoming, good breakfast and a comfy room.

Ok

We had an excellent stop-over on our way to the south coast. Easy hotel car parking was very useful. We had a good bed in a nice room and the staff were friendly and helpful.

Good

I booked this room for our 1sr anniversary as it was an executive suite with views of the cathedral, the view was blocked by trees , the room was in a very poor state of repair and not been cleaned properly, due to the pandemic, we were told it had been deep cleaned and would not be serviced, which is understandable, but surely it should be clean in the first place. Breakfast was a plated meal with no choice, again this was due to the pandemic, but why can we go into any other establishment and have choice, this seems like a very lame excuse. Thoroughly disappointed with the hotel, especially after booking for a special occasion and upgrading the room to a tired dirty one with no view and to top it all be woken in the night by a loud alarm, no explanation or apology. Not happy and won’t return.

The hotel is literally 5 minutes from the pedestrianised High Street with its wealth of shops and restaurants The view from the Cathedral view rooms is exceptional. Staff were caring and competent. The hotel was implementing Covid measures so we felt safe. Check out how to navigate the Winchester one way system before you arrive if driving: we went round it several times.

First impressions are important. To arrive and find that there was not a hotel car parking space available was disappointing. To find that, even if there had been a space, it would have been at an additional unadvertised cost added to the poor welcome experience. Having said that, the receptionist was good, the rooms comfortable enough and the covid19 precautions clear. The Mercure Winchester Wessex Hotel was one of 3 we stayed at on our recent trip and the breakfast offering [pre-ordered and served in a bag] was easily the worst of the 3 - the other two seemed to have more staff and were able to offer a personal service.