美憬阁温莎城堡酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 8,280 评论

安心悦界(ALLSAFE)认可酒店

+ 20 服务

酒店其他优惠

  • 酒店已通过 ALLSAFE Clifton 环境认证。

  • 酒店正对面是闻名遐迩的温莎城堡

  • 在我们宏伟的宴会厅内举办活动

  • Events space capable of accommodating 260 guests

  • Wedding facilities onsite, with dedicated wedding planner

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

美憬阁温莎城堡酒店

18 High Street
SL4 1LER 温莎
英国

传真: (+44)01753856930

从 15h00 办理登记入住手续

从 11h00 办理退房手续

  • 乘飞机

    LONDON CITY 达到 75.8公里 / 47.1 英里

  • 乘飞机

    LONDON GATWICK 达到 77.2公里 / 47.97 英里

  • 乘飞机

    LONDON HEATHROW 达到 19.3公里 / 11.99 英里

  • 乘火车

    WINDSOR 达到 0.01公里 / 0.01 英里

GPS:51.481717, -0.607413

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

Leaf at The Castle

Offering creative cuisine that showcases the finest locally sourced produce, Leaf's menus have been crafted to make every dining occasion a memorable feast. We serve Breakfast, Lunch and Dinner and our Terrace is open for alfresco drinking and dining.

我们的客房

酒店的 108 间客房卧室均沿袭了乔治亚时代的优雅装饰格调。每一间客房都精致典雅,兼具历史风情与时尚设计,客人可以放松地在舒适宜人的床上舒展身体,享用优质埃及精棉制成的床上用品。 客房还免费配送各类用品,如豪华的 Lanvin 化妆用品和舒适柔软的浴袍,让客人真正安心入住。

经典房,配备 1 张单人床

  • 最多人数: 1
  • 面积: 从 15 / 161 sq ft
  • 高速网络
  • 浴袍
  • 提供拖鞋
  • 咖啡/茶器具
  • 自动唤醒电话

您的会议和活动

我们的会议室

  • 会议室数量:11

  • 最大面积:316 平方米

  • 最大容量:400 个人

  • 最大宴会容量:300 个人

了解更多信息

美憬阁温莎城堡酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

8,280 评论

TripAdvisor 评级 4.0/5

2,426 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Great location, staff and restaurant

Tripadvisor 评级 4.0/5

weechuan 30/11/2021 经 TripAdvisor 认证的评论

Amazingly friendly staff, especially Thomas at the leaf restaurant. Ev charging point on site in private car park. Leaf restaurant dinner generous and delicious. Breakfast buffet topped up regularly so food not been sitting around long. Only less positives are: Rooms were small and air conditioning loud.

Awesome

Tripadvisor 评级 5.0/5

GabrielBaldez 21/11/2021 经 TripAdvisor 认证的评论

The room was very comfortable and clean. Had a bath, which was awesome. Breakfast was also very good and fresh. All the staff were nice, specially Camil from breakfast, so gentle and kind. And also Rachel and Cristina from the reception. Would definitely come back

Lovely hotel, rude receptionist

Tripadvisor 评级 3.0/5

Shuch-vaish 03/11/2021 经 TripAdvisor 认证的评论

The hotel location is fantastic, just a couple of steps from windsor castle and the rooms are lovely. Low stars due to only one staff member who completely ruined my experience and lacked every bit of etiquette required in the profession she is in. I booked the hotel for my partner's birthday and had made a request while booking to put up a bottle of prosecco and cake in the room on the day of arrival. One of their staff members rang me a day before our trip to confirm that everything will be arranged as per my request and the room would be arranged before we arrive and checked the arrival time with me. I was touched by the gesture and was really looking forward to our stay. The happiness didn't last very long when I was welcomed by a really rude receptionist. During the entire check in process, her behaviour reflected as if some sort of charity was being made for a room which I had prepaid for. No warmth, no smile, stone cold glances that made me highly uncomfortable. I asked her if the room was arranged as per my request, to which she said it will be all arranged for next day, as the birthday is the next day. I told her about the communication I had previously with the other staff member who confirmed that everything would already be there. She ignored whatever I was saying and replied " the birthday is tomorrow so the cake will be put tomorrow as well. There is no logic in arranging it for today". I don't remember if in my requests , I had requested the hotel to provide me a step-mother as well. Ruined the entire surprise for my partner. Cut 2: the same night, we ran out of the little milk tubs provided in the tea tray, my partner went to reception to request for a few extra tubs. The receptionist went to kitchen and brought out 4. Partner requested if he could have 2 more and she replies " sorry, cannot give you more, if you need more milk i can tell you where the nearest tesco is". Is this how a staff of a 4 star hotel behaves? If your guests can pay £200 per night for their stay, can you not provide even 2 extra sachets of milk which won't even cost 10p? That too in the middle of night? Awful!! Anyway,the cake and prosecco never arrived. We celebrated the day in a nice boutique restaurant by the bridge with lovely views. This woman clearly needs a life or a new profession! Nothing against the restaurant staff of the hotel, we only had our breakfast at The Leaf and they were all lovely.

Short break in Windsor

Tripadvisor 评级 4.0/5

598JanS 28/10/2021 经 TripAdvisor 认证的评论

Well located hotel, not far from Windsor Castle and other amenities. Staff very helpful. Only negatives were there was no apparent heating in room, it got quite chilly; and, hotel very stingy with toiletries and coffee pods for Nespresso machine!

Lovely location but building looking a little "tired" in places

Tripadvisor 评级 4.0/5

daneybobs Business - 25/10/2021 经 TripAdvisor 认证的评论

Difficult to find hotel car park in dark - no map/instructions provided on booking. £25 per night guest car parking fee was not advised in advance and is extortionate. Not set up for Applepay to settle account! Room very good, quiet. Decor and carpeting in public areas of accommodation annex needs refreshing - especially at £200 per night!

Trip to Windsor Castle

Tripadvisor 评级 4.0/5

damianhaire 24/10/2021 经 TripAdvisor 认证的评论

Lovely hotel with friendly and attentive staff. Menu for our evening meal in the restaurant 'Leaf' was slightly disappointing choice wise however bar and outside dining menu options much better with high quality food. Also, not sure about the many plants in the restaurant, we didn't quite get the theme. Fab cocktails and the twist on a classic Eton Mess desert was spot on! Perfect location for a trip to Windsor Castle, 2nd mins across the road :-) Would def recommend.

Outstanding hotel

Tripadvisor 评级 5.0/5

Glenda H 06/10/2021 经 TripAdvisor 认证的评论

The hotel staff were exceptionally courteous, polite and efficient. The rooms were comfortable and clean. The food in the Leaf restaurant was exceptional, delicious and varied. Location for town and castle perfect!

Theatre trip

Tripadvisor 评级 5.0/5

mattmle 06/10/2021 经 TripAdvisor 认证的评论

The only grumblesI have about my stay is no biscuits in rooms Breakfast tea could have a little more hotter - second morning with hot water still lukewarm - otherwise my stay at the hotel was excellent - staff were brilliant

Front desk issues

Tripadvisor 评级 4.0/5

brenda403 24/09/2021 经 TripAdvisor 认证的评论

Beautiful suite/bathroom and excellent location. Checked in and sent to Rm. 107. After searching hallways went back down to find our room had a name and no number. Front desk asked for parking payment and I had to tell him it was prepaid. I checked in online that morning already. We were lucky to find a parking spot though. Sadly, we saw my name on a reserved spot as we were checking out. Do not expect much of a view unless you are on an upper floor.

Good location

Tripadvisor 评级 4.0/5

Hufflepuff33 15/09/2021 经 TripAdvisor 认证的评论

Horrendous check in! No welcome as an Accor member, no drinks vouchers without asking, no idea what I was talking about re. the package I booked which apparently included boat ride which we couldn’t use as arrived too late and didn’t know we had! Location right on the high street so easy walking distance to attractions. Room nice. Breakfast good. Shame the check in ruined our experience……

Great hotel in a great location

Tripadvisor 评级 5.0/5

Ray B 07/09/2021 经 TripAdvisor 认证的评论

I love this hotel. I have driven by it many times and now had the opportunity to stay there for a night. It is on the main street of Windsor. Walk out of the hotel across the pavement, cross the road and within a few steps you have bumped your nose on Windsor Castle :) Rooms are big and roomy. Great condition and very clean. Breakfast was good. We did not have an evening meal. Only gripe is that parking is not great so make sure you confirm you have a parking reservation with the hotel.

Long weekend

Tripadvisor 评级 3.0/5

juliejeffery71 01/09/2021 经 TripAdvisor 认证的评论

We had a suite at a premium cost. Terrible nights sleep due to air conditioning unit on the outside of the building running all night. Glass in bedroom was frosted and therefore no view out at all. Decor was dated and dingy, shower cubicle needed some work as limescale build up was unsightly and unhygienic. Breakfast in the restaurant has taken a turn for the worst. At a cost of £25 per person, it was a hot buffet. Mostly cold and a poor selection, lots of things missing thst I had to repeatedly ask for (sugar, butter, ketchup, salt, milk for tea, toast…..) I gave up in the end! Ordered cocktails from the bar early afternoon when they weren’t busy, took 25 minutes to come. All in all would not recommend.

Not what it used to be...

Tripadvisor 评级 3.0/5

pwdewick 30/08/2021 经 TripAdvisor 认证的评论

Very pleasant staff in all departments, but very disappointing service in the bar and reception, with no Accor recognition what so ever. Service in the bar was painfully slow to order drinks and then further long waits for them to be brought - we, like many others, didn't wait on some occasions and left to go elsewhere. Directed to the wrong room block on check-in and no drinks vouchers offered. At checkout, the receptionist said the invoice would be e-mailed straight away (as is the norm), but I had to contact them several days later to ask them to send, it arrived 4 days later. Breakfast for a hotel like this was poor - no breads/meat/cheese selection, very little fruit and limited pastries. Despite holding a Platinum ALL loyalty card, there were none of the benefits offered at all. We stayed here a couple of years ago and the experience couldn't have been different - how disappointing it was this time.

Wedding anniversary

Tripadvisor 评级 5.0/5

Dave F 30/08/2021 经 TripAdvisor 认证的评论

This was our second visit and as before the staff were friendly and very helpful the room was excellent and maintained daily. We used the restaurant each day the staff, menu choice and quality of food was outstanding.

Not our first choice, but...

Tripadvisor 评级 5.0/5

Cardiffguest 16/08/2021 经 TripAdvisor 认证的评论

My wife and I were originally booked to stay in another hotel for our 3 night break but they cancelled our room the afternoon before due to 'maintenance issues' and we needed to find a replacement at very short notice. So we found a double at the Castle luckily. The hotel is very conveniently sited in the centre of Windsor and it has overnight parking priced at £25 per night, which is is reasonable and extremely convenient. The hotel is well maintained and the bathroom in our double room was modern and clean. The room was a little 'tired' but comfortable and had a fridge and a safe. The on site restaurant is very nice and both dinner and breakfast were very good. I would happily stay there again.

Fabulous location

Tripadvisor 评级 5.0/5

jmcgar128725 11/08/2021 经 TripAdvisor 认证的评论

Lovely hotel in a perfect location to wander around Windsor. Room was a good size with a shower room. Staff were friendly and helpful. Everywhere was clean and tidy. Hotel has its own parking area but its not free.

Not as luxury as it looks online

Tripadvisor 评级 3.0/5

ph1996 10/08/2021 经 TripAdvisor 认证的评论

First of all, the location is excellent. Parking is very tight and although advertised online, a few days before our stay we were told it was not guaranteed. Thankfully we arrived early enough and there was 1 space remaining so we were lucky. I would not have been impressed if we couldn’t have got a space. My order confirmation said check in was from 2pm, however when arriving at the hotel I was told 3pm. Another piece of my paperwork said 3pm, however, my point being the original paperwork said 2pm. The rooms are nothing like shown online. They are very dated and not overly appealing. From the pictures online and price we paid I expected luxury. I was quite disappointed about this and to be honest felt slightly ripped off. Our phone in the room was not working. I realised this when I had to call reception one evening to ask if our room will be cleaned, it was late in the afternoon and nobody had been by. After the call, this was attended to within an hour. The child’s bed was not set up on arrival, it was left outside. After asking about this, we returned to the room in the evening it was sorted for us. No towel rails in the bathroom, minor but makes a difference when 3 people are sharing a tiny room and bathroom. The restaurant/bar looks nice but is very understaffed. Sat and waited to be served for drinks and no one came over. To be honest this was a blessing as the prices were extortionate - £15 for a cocktail. I would compare the hotels overall quality to a premier inn / ibis. Staff are all very friendly and happy to help. Although I do feel, when paying for luxury you shouldn’t have to ask for silly minor things like the above. Purely due to the location we would stay again, however only if the prices were made more reasonable to reflect the quality you actually get.

Beautiful hotel in a fantastic location

Tripadvisor 评级 5.0/5

Lisa F 06/08/2021 经 TripAdvisor 认证的评论

Stayed at this hotel for 2 nights and had a wonderful experience. Although slightly pricey it was definitely worth it. The hotel is beautiful and is situated just a stones throw away from the Castle on the main high street. Breakfast was lovely. The service was a little on the slow side but the food was exceptionally good. Staff are very Attentive. Room was of a very good standard and was spotlessly clean. Will be staying again and would definitely recommend.

Dear Lisa, Thank you very much for your feedback. We are delighted to know that you had a great experience with us and appreciated our prime location with many must-see attractions close by. Also thank you for your positive comments about our team members, we will pass these on to them. It would be a pleasure to have you return. Best wishes, Sam Goss, General Manager

Room 111 is small with a tiny bathroom

Tripadvisor 评级 3.0/5

andyb52017 30/07/2021 经 TripAdvisor 认证的评论

We’ve stayed at this hotel before and enjoyed our stay. However this time we were given room 111 which was tiny, more suited for a single person. The toilet and sink were tiny like in a shoe cupboard and it was impossible to wash your face in the sink without the water going all over the floor.

Castle Hotel

Tripadvisor 评级 3.0/5

lesleybaker789 26/07/2021 经 TripAdvisor 认证的评论

A lovely room but the food was awful and some of the service was poor. The food was bland, tasteless and expensive. It was the worst hotel food I have ever tasted. It wasn't the fault of the staff but probably what the hotel bought in bulk. Awful

Dear lesley, Thank you for providing us with your feedback. We are pleased that you found our accommodation was comfortable and to your liking. However, we regret that your dining experience was not fully satisfying and this will be shared with our managers to be addressed. Please do contact me directly at sam.goss@accor.com with any more feedback you would like to provide. We look forward to welcoming you back again in the future for an improved experience. Best regards, Sam Goss, General Manager

我们最新的 20 评论

合作伙伴包含 TripAdvisor

我们位于周边的其他酒店

我们位于 温莎 的所有酒店