Castle Hotel Windsor - MGallery 4 stars

Customer review rating 4.4/5 7,209 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Castle Hotel Windsor - MGallery
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+ 17 Services
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Room 1

Number of guests
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Events space capable of accommodating 260 guests

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodation(s)

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
Single Bed

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Other cooking style

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Non contractual photo

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,209 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,241 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Friendly stay

Customer review rating 4.4/5

Nazia Friends - 17/09/2020 Confirmed reviews ALL

Upon arrival I was treated with such a brilliant service. All the staff were very polite and have followed the covid measures to ensure for safety. It was situated near Windsor Castle and to get to Eton was a 10 minute walk. It was a pleasant stay!

Excellent stay

Customer review rating 4.4/5

Anonymous Friends - 16/09/2020 Confirmed reviews ALL

Friendly, helpful ,efficient reception staff Lovely atmosphere in hotel

Well located, very very helpfull staff.

Customer review rating 4.4/5

Ann K. Friends - 16/09/2020 Confirmed reviews ALL

We had a lovely stay and the hotel eas lovely and the staff extreamly kind very helpfull and very accommodating to our needs.

Lovely hotel

Customer review rating 4.4/5

Sylvia W. Couples - 16/09/2020 Confirmed reviews ALL

Perfectly located for all amenities. Polite,helpful,friendly staff All safety measures were in place. Hotel was beautifully cleaned A lovely stay in a lovely hotel.

Very convenient

Customer review rating 4.4/5

Sylvia T. Couples - 16/09/2020 Confirmed reviews ALL

We found the hotel straight away and were pleased to find a parking space. Our room, though small, was comfortable with a nice bathroom. It was on the first floor and no lift, but the receptionist just came round and carried both cases up for us. The breakfast was really good, although we would have liked to see kippers on the menu. The staff were really busy with the extra restrictions, so we had to wait and the coffee wasn’t always as hot as we like it. Also, I had to request jam, more than once sometimes and wondered why it wasn’t brought with the toast. However, these are only small complaints and over all, we were very happy with the hotel and would recommend it and stay there again.

great location with beautiful decor

Customer review rating 4.4/5

Lesley L. Couples - 16/09/2020 Confirmed reviews ALL

We came to stay overnight and location was great Parking at hotel was perfect and easy so best to pre-book if possible and reasonable

Disappointed

Customer review rating 4.4/5

Mrs A. D. Friends - 16/09/2020 Confirmed reviews ALL

I stayed 8/9th September and the purpose of my stay was a belated birthday treat for my husband and 2 friends, I have stayed at this hotel many times in the past and had recommended it highly This visit was a disappointment to say the least, if details are required I suggest you contact the duty manager who I spoke to at the time and followed up with an email and photographs, as yet I have not received a reply, at this moment in time it is unlikely that I will return to The castle Hotel

Dear Anne D., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to have the opportunity to inform you that no email has been received from you at any time since our last conversation, as I mention at MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do not hesitate to contact me directly on h6… in order to discuss the matter further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves

Well located

Customer review rating 4.4/5

Claire H. Couples - 16/09/2020 Confirmed reviews ALL

Good standard of hygiene and systems in place made me feel at ease, lovely weather and good food

Great location

Customer review rating 4.4/5

Jonny P. Couples - 15/09/2020 Confirmed reviews ALL

A good well run hotel in a great location. Staff were friendly and efficient. The food however was awful.

Customer review rating 4.4/5

Jay F. Couples - 15/09/2020 Confirmed reviews ALL

Shabby room and breakfast was the worst I’ve ever experienced

Dear Jay F., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As part of our everyday development it is our wish to fully understand where we do not meet your expectations, and kindly invite you to provide more details in regards to your stay by contacting me directly at h6… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves

Fantastic location, high standard of rooms and staff so nice and accommodating.

Customer review rating 4.4/5

Sarah H. (. Friends - 15/09/2020 Confirmed reviews ALL

This was the 3rd time in 2 months that I have stayed with you. It is a perfect location. I came back the second time by myself after my relationship had ended. I felt safe and confident enough to come back alone. The next time I took my daughter for a shopping weekend! The rooms are to a high standard. The food excellent and a lovely ambiance in the restaurant with very friendly hard working staff. The hotel itself is in a dream location and opposite the castle and right next to the shops. The river is a couple of minutes away and stunning. My only critique is that I booked via secret escapes all times as it was cheaper than your own website.

Ideal location and very comfortable.

Customer review rating 4.4/5

Allan N. Couples - 15/09/2020 Confirmed reviews ALL

We had an overnight stay so the hotel’s location was key for accessing landmarks, restaurants, shops and bars. The staff were highly attentive and well versed in operating safely during these strange times. They helped to restore our confidence In venturing out again. Thank you.

"Well located, very happy stay"

Customer review rating 4.4/5

Dr D. D. Couples - 15/09/2020 Confirmed reviews ALL

Brilliant location, easy parking on site, welcoming staff, very comfortable room, excellent bathroom fittings, lovely breakfast

Very nice stay

Customer review rating 4.4/5

Diana H. Families - 15/09/2020 Confirmed reviews ALL

Comfortable and just what we needed

great stay

Customer review rating 4.4/5

Gary Families - 14/09/2020 Confirmed reviews ALL

perfect from check in to check out

Good stay.

Customer review rating 4.4/5

Carole A. P. Couples - 14/09/2020 Confirmed reviews ALL

Had a lovely stay, problems with the first room, but were moved to a really nice room straight away. Also the staff are great. Will defiantly return.

perfectly situated and we really enjoyed staying at the Castle Hotel

Customer review rating 4.4/5

M B. Couples - 14/09/2020 Confirmed reviews ALL

Staff were very courteous and helpful. The bed was very comfortable and good choice for breakfast A very enjoyable stay thank you

Lovely stay.

Customer review rating 4.4/5

Anonymous Families - 14/09/2020 Confirmed reviews ALL

All the staff were helpful and approachable and all our queries were dealt with in a timely manner. Felt secure and that all the Covid procedures were being adhered too. Really comfortable stay.

Very disappointing.

Customer review rating 4.4/5

Anonymous Friends - 14/09/2020 Confirmed reviews ALL

As stated above. Very disappointing. We expected much more from a four star hotel. The staff were generally very helpful but clearly completely over stretched and unable to cope. Mistakes were made with our orders and we had to wait a long time for our meals, with parts of orders being served out of sync.

Dear John W., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have any further comments or questions, please don’t hesitate to contact me personally at h6… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves

Great stay

Customer review rating 4.4/5

Glenys D. Friends - 14/09/2020 Confirmed reviews ALL

We only stayed one night but felt very safe with all the right procedures which were put in place.

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