Castle Hotel Windsor - MGallery 4 stars

Customer review rating (ALL Rating) 4.4/5 8,265 reviews

ALLSAFE approved hotel

Castle Hotel Windsor - MGallery
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+ 20 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Events space capable of accommodating 260 guests

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LER windsor
united kingdom

Fax: (+44)01753856930

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS:51.481717, -0.607413

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Leaf at The Castle

Offering creative cuisine that showcases the finest locally sourced produce, Leaf's menus have been crafted to make every dining occasion a memorable feast. We serve Breakfast, Lunch and Dinner and our Terrace is open for alfresco drinking and dining.

Our accommodation(s)

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,265 reviews

TripAdvisor Rating 4.0/5

2,425 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Brian M. Solo - 27/11/2021 Confirmed reviews ALL

Just very good

Good stay

Customer review rating 4.0/5

David J. Couples - 26/11/2021 Confirmed reviews ALL

Overall we enjoyed our stay even though the first night had us exit our room due to a fire alarm ! We also had an unexpected bill at the end of out stay for £21 for two glasses of wine which we thought was included in our meal allowance for the first night . Otherwise we really enjoyed our stay .

Great stay, Excellent location and friendly staff

Customer review rating 5.0/5

Laura M. Friends - 26/11/2021 Confirmed reviews ALL

The hotel is well situated right in the heart of Windsor opposite the castle, it has bags of charm. food in the restaurant was excellent. I was coming for a special occasion and the staff made us feel very welcome. Everyone was friendly and nothing was too much trouble. Great stay!

Excellent location

Customer review rating 4.5/5

Davidw Solo - 25/11/2021 Confirmed reviews ALL

Easy to get to the hotel from Windsor Central station. Booking in was easy. Room was very good, had one of the main suites. Dinner and breakfast was superb. Only downsides were the floor boards in the bedroom and lounge area was pretty much noisy with their squeakiness but its down with being a listed building, the mattress to most people would be good but made my back ache badly next morning and the rudeness of having the fire alarm at half 12 at night was out of order, but no fault of the hotel...as such. Finally, the final bill was incorrect. Charged me the full price when in fact I used one of their suite upgrades. This was booked through the central reservations. This, unfortunately, should had been picked up on the system if its all connected. Time of this review, I am waiting to see if i am getting a refund. But overall, a pleasant stay.

Well located

Customer review rating 4.5/5

Colin R. Couples - 24/11/2021 Confirmed reviews ALL

Very good room with quality en-suite. Meal in restaurant Sunday evening was outstanding. Service in bar area a bit slow on Sunday afternoon, about 2 pm but it was extremely busy at that time. Breakfast on Monday morning again outstanding.

Well located

Customer review rating 4.0/5

Bruce B. Business - 24/11/2021 Confirmed reviews ALL

Friendly environment. All we could ask for.

Customer review rating 3.5/5

Lawrence D. Couples - 24/11/2021 Confirmed reviews ALL

Very difficult to gain entry to the car park via the new entrance/exit. Very poorly thought out,causing traffic to block the road, surely a traffic light or other means of control are necessary.

Excellent

Customer review rating 5.0/5

Thomas B. Business - 24/11/2021 Confirmed reviews ALL

Loved the hotel good atmosphere in tasteful surroundings. The meals were of very good quality and there is car parking for a fee. We had a very good experience. My only issue is the room has no hooks foe wet coats and the wardrobe and draw space is limited. This is a nice hotel centrally situated you will enjoy it.

Central location great stay

Customer review rating 5.0/5

Anthony B. Couples - 23/11/2021 Confirmed reviews ALL

We had a truly lovely stay and all the staff were very helpful Rachel on reception was particularly helpful and nothing was too much trouble .

Customer review rating 3.5/5

J C. Couples - 23/11/2021 Confirmed reviews ALL

Fine apart from noisy neighbours upstairs above our room. Heard every step, snore and movement from 5am.

Average Experience

Customer review rating 3.0/5

Anonymous Business - 21/11/2021 Confirmed reviews ALL

Conference room and the lunch during the day was good. For the overnight stay… I was offered an expired set of dental care kit. Vegetarian options for BF were limited. Thus overall an average experience!

Awesome

TripAdvisor rating 5.0/5

GabrielBaldez 21/11/2021 TripAdvisor review

The room was very comfortable and clean. Had a bath, which was awesome. Breakfast was also very good and fresh. All the staff were nice, specially Camil from breakfast, so gentle and kind. And also Rachel and Cristina from the reception. Would definitely come back

The best location in Windsor

Customer review rating 4.0/5

Pascal Business - 20/11/2021 Confirmed reviews ALL

A charming hotel well located in front of the castle supported by a great team which allow you to me in the center of this wonderful city

well located, close to LHR

Customer review rating 5.0/5

Chris W. Business - 20/11/2021 Confirmed reviews ALL

excellent

Very happy - just struggled a little with accessibiilty for the wheelchair.

Customer review rating 4.0/5

Dr M. B. Families - 19/11/2021 Confirmed reviews ALL

The hotel was comfortable, clean, had a good atmosphere and felt safe. The staff were polite and helpful. The beds and pillows were very comfortable and the bedroom temperature easily controllable to taste. Our stay was very enjoyable. I had asked for a room near the lift as one of our party has reduced mobility. I should have said that one of our party also uses a wheelchair when tired, as room 109 has two steps between the lift and the room, which made access tricky. The hotel also needs to improve its accessibility for wheelchair users. I appreciate the building is probably listed, but reception staff had to dismantle the front rotating door each time on entry and exit to get us in, and the rear steps to car park make that entrance inaccessible for wheelchair users. We also struggled with working out the car park fees and access/directions. Having said all that we had a great stay, ideal location, efficient and responsive service and comfortable. Thank you. We would stay again.

Excellent location

Customer review rating 5.0/5

Anonymous Friends - 19/11/2021 Confirmed reviews ALL

Overall our experience staying here was superb. From the moment we walked in we were made to feel very welcome. Nothing was too much trouble. Breakfast was lovely. Did not have an evening meal here.

Friendly hotel, great location

Customer review rating 4.5/5

Ken Couples - 19/11/2021 Confirmed reviews ALL

Room was ideal with walk in shower (as my wife disabled). Staff extremely welcoming and friendly. Hotel opposite the castle and within easy walking of shops and eating places. Eat in the restaurant on our second night, food was delicious and well presented. Would definitely stay here again.

Lovely old hotel, very convenient

Customer review rating 5.0/5

Leslie F. Couples - 18/11/2021 Confirmed reviews ALL

We bought a package as part of an evening at the Theater Royal and it was perfect, it made our whole experience easy and enjoyable. The hotel is very nice, staff are lovely, the dining experience was very nice and the hotel bar after the theater was a perfect setting to end to the day

Lovely hotel, rude receptionist

TripAdvisor rating 3.0/5

Shuch-vaish 03/11/2021 TripAdvisor review

The hotel location is fantastic, just a couple of steps from windsor castle and the rooms are lovely. Low stars due to only one staff member who completely ruined my experience and lacked every bit of etiquette required in the profession she is in. I booked the hotel for my partner's birthday and had made a request while booking to put up a bottle of prosecco and cake in the room on the day of arrival. One of their staff members rang me a day before our trip to confirm that everything will be arranged as per my request and the room would be arranged before we arrive and checked the arrival time with me. I was touched by the gesture and was really looking forward to our stay. The happiness didn't last very long when I was welcomed by a really rude receptionist. During the entire check in process, her behaviour reflected as if some sort of charity was being made for a room which I had prepaid for. No warmth, no smile, stone cold glances that made me highly uncomfortable. I asked her if the room was arranged as per my request, to which she said it will be all arranged for next day, as the birthday is the next day. I told her about the communication I had previously with the other staff member who confirmed that everything would already be there. She ignored whatever I was saying and replied " the birthday is tomorrow so the cake will be put tomorrow as well. There is no logic in arranging it for today". I don't remember if in my requests , I had requested the hotel to provide me a step-mother as well. Ruined the entire surprise for my partner. Cut 2: the same night, we ran out of the little milk tubs provided in the tea tray, my partner went to reception to request for a few extra tubs. The receptionist went to kitchen and brought out 4. Partner requested if he could have 2 more and she replies " sorry, cannot give you more, if you need more milk i can tell you where the nearest tesco is". Is this how a staff of a 4 star hotel behaves? If your guests can pay £200 per night for their stay, can you not provide even 2 extra sachets of milk which won't even cost 10p? That too in the middle of night? Awful!! Anyway,the cake and prosecco never arrived. We celebrated the day in a nice boutique restaurant by the bridge with lovely views. This woman clearly needs a life or a new profession! Nothing against the restaurant staff of the hotel, we only had our breakfast at The Leaf and they were all lovely.

Short break in Windsor

TripAdvisor rating 4.0/5

598JanS 28/10/2021 TripAdvisor review

Well located hotel, not far from Windsor Castle and other amenities. Staff very helpful. Only negatives were there was no apparent heating in room, it got quite chilly; and, hotel very stingy with toiletries and coffee pods for Nespresso machine!

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