Castle Hotel Windsor - MGallery 4 stars

Name: Castle Hotel Windsor - MGallery
Address: WINDSOR, SL4 1LJ, UNITED KINGDOM
Telephone: (+44)01753851577
Rating: 4.4

Customer review rating 4.4/5 7,516 reviews

ALLSAFE approved hotel

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+ 20 Services

Castle Hotel Windsor - MGallery

Boutique hotels with personality for a remarkable travel experience

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Sam GOSS, Hotel Manager

The 4-star luxury Castle Hotel - MGallery sits majestically on Windsor's quintessentially English High Street. With a rich heritage and superb setting, the elegant Georgian building is directly opposite the world-renowned Windsor Castle. Dating back to 1528, the hotel provides guests with an opportunity to step back in time, as you're free to discover its lovingly restored décor and original features. Each room is beautifully designed, with complimentary accessories ensuring you have a memorable stay.

The town's cobbled streets offer plenty of room to explore, including the pomp and splendour of the Changing of the Guard. With its world-famous Castle and superb Thameside location, Windsor has a rich mix of history, culture, heritage and fun. Guests at Castle Hotel can enjoy an elegant meal at the Marco Pierre White restaurant, with the menu offering a creative take on British cuisine. There's also space for weddings and events, with space to accommodate up to 260 guests.

With its world-famous Castle and superb Thameside location, Windsor has a rich mix of history, culture, heritage and fun. With year-round events, superb shopping and dining, the area has something to suit all tastes.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel.
World-famous Windsor Castle sits directly opposite the hotel
16th century building with original features
Events space capable of accommodating 260 guests
Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Wifi available in all areas
- WIFI in your room
- WIFI access
ParkingPaying
- Private outdoor parking (Paying)
- Public outdoor parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
100% non-smoking hotel
Air conditioned
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Polish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Book the "early check-in" option now to cozy up in your room from ten in the morning.
- LATE CHECK-OUT UP TO 6PM (Paying) Enjoy the comfort of your room up to 6pm on the day of your departure by booking the "late check-out" option now.
Dry cleaning / IroningPaying
Porter

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Boat excursions

11 Meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Parking
Restaurant
Accessibility for people with reduced mobility
WIFI/Internet Access
Bar
Meetings and events

Express check-out
Accessibility for people with reduced mobility
- WiFi at the hotel
- WiFi in the communal areas

Express check-out
Hotel accessibility

Accessibility for people with reduced mobility
WIFI/Internet Access
- WiFi at the hotel
- WiFi in the communal areas

- 100 parking spaces
- On site
- Parking opened 24/7
- Private

Parking(Extra)
- 100 parking spaces
- On site
- Parking opened 24/7
- Private

1 Bar(s)
1 Restaurant(s)
Room service (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast(Extra)

Room service (Extra)
Room service
- Cold snacks
- Hot meals

12 Meeting room(s)
Business center with support staff

12 Meeting room(s)
Business centre

Business center with support staff

- 1 room for people with reduced mobility
- 108 non-smoking rooms
- 108 rooms
- 3 floors
- null connecting rooms
- Brazilian
- English
- French
- Italian
- Polish
- Portuguese
- Spanish
100% non-smoking hotel
- Concierge
- Iron at reception
- Plugs and converters available on desks (Extra)
- Porter
- Safe deposit box at reception

Hotel informations
- 1 room for people with reduced mobility
- 108 non-smoking rooms
- 108 rooms
- 3 floors
- null connecting rooms
Languages spoken at the hotel
- Brazilian
- English
- French
- Italian
- Polish
- Portuguese
- Spanish
Service And Equipment

100% non-smoking hotel
Services available at reception
- Concierge
- Iron at reception
- Plugs and converters available on desks (Extra)
- Porter
- Safe deposit box at reception

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
LONDON CITY At 75.8km / 47.1 miles
By plane
LONDON GATWICK At 77.2km / 47.97 miles
By plane
LONDON HEATHROW At 19.3km / 11.99 miles
By train
WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodation(s)

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

Single Bed (1)
Rooms (4)
Suites (2)

CLASSIC ROOM, 1 Single Size Bed

Max. number of persons: 1
Area: From 15 m² / 161 sq ft

High speed internet
Coffee/tea making facilities
Automatic wake up call

Single Bed

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Other cooking style

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

HOTEL BAR

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 11
Maximum size: 316 m²
Maximum capacity: 400 people
Maximum banquet capacity: 300 people

Find out more

Great location

Donna Couples - 29/12/2020 Confirmed reviews ALL

We stayed to celebrate our anniversary and were treated very well, with a surprise platter of fruit in our room on arrival. The room was lovely and comfortable with plenty of space and spotlessly clean. The staff couldn’t have been more helpful and friendly. They treated us to a special dessert at the end of a delicious meal in the Marco Pierre White restaurant. Situated 2 mins from the Castle, and just around the corner from the town, it’s the perfect location for a visit to Windsor. Fabulous.

Dear Ms P., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. Happy anniversary once again. I am glad we could be part of your celebrations and that the team were able to make the occasion even more special. Your comments are most appreciated and we look forward to welcoming you back to the hotel soon. All the best for 2021. Best wishes, Penn Rooms Division Manager

Brief holiday stop

Jm M. Families - 25/12/2020 Confirmed reviews ALL

We were to stay two nights, but only got to stay one as the hotel had to close the next day due to government restrictions. It was a lovely property with beautiful decor and a comfortable room. The front desk staff treated us so well and felt bad about the situation. We’ll be back

Dear Mrs M., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. I am so sorry that you had to depart slightly earlier than planned due to the government restrictions and we hope you had a lovely Christmas with your family. Your comments are most appreciated and we look forward to welcoming you back to the hotel as soon as we are able to. Best wishes, Penn Rooms Division Manager

Good stay

Colin O. Solo - 24/12/2020 Confirmed reviews ALL

Great

Dear Mr O., Thank you very much for your great review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. Your comments are most appreciated and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

We were visiting Windsor Castle so the location was ideal

Neil Couples - 22/12/2020 Confirmed reviews ALL

The hotel is easy to get to and has on site parking which made the journey simple. On arrival check in was quick simple and extremely friendly. Once at our room which had a lovely view of Windsor Castle some welcome treats had been left for us which was a much appreciated and delightful touch. The hotel always felt safe and staff did all they could to make the experience as positive as it could be in light of coronavirus. A very slight dampener was the hollandaise sauce at breakfast which looked as though it had been waiting and split. This did not detract from an unwise great stay.

Dear Mr B., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. Your compliments on the team are extremely kind and thank you for highlighting the work of the team to make the hotel as safe as possibly whilst maintaining our service levels. We hope you had a lovely Christmas and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Well earned break

Donald R. Couples - 22/12/2020 Confirmed reviews ALL

A great big thank you to Penn, Bruno and the rest of the staff here for making our stay so comfortable and enjoyable. From the friendly warm greeting on arrival, right through to our departure nothing was too much trouble. Perfectly placed hotel and while following all Covid regulations still managed to make us feel relaxed but safe Well done all

Dear Mr and Mrs R., Thank you very much for such kind words. It was a pleasure to welcome you back to the hotel and we are delighted you enjoyed another great stay with us. I am sorry we were not able to host you once again for Christmas lunch and we look forward to welcoming you back as soon as we are able to reopen our doors. Best wishes, Penn Rooms Division Manager

Great Stay in Windsor

Toby B. Business - 21/12/2020 Confirmed reviews ALL

I visited the Castle for a work trip. I was impressed with the friendliness of the staff and how save I felt with the COVID-19 measures that were in place. The bed was large and comfortable, bathroom was spotlessly clean and the breakfast was delicious. I couldn’t have asked for a better place to stay.

Dear Mr B., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed business trip with us in Windsor. Thank you for highlighting Federica as well, she will be ecstatic to read your review. We hope you had a lovely break with your family and we look forward to welcoming you back for work, or leisure, as soon as we are able to reopen our door. Best wishes, Penn Rooms Division Manager

Good Stay

Jenny M. Families - 20/12/2020 Confirmed reviews ALL

Lady was very helpful on reception. We upgraded to the suite. Nice and roomy. Only downside was the pillows. Breakfast was very good. Brilliant location.

Dear Ms M. Thank you very much for your review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are happy that you enjoyed your stay. Thank you for your compliments on the team and your room. I am sorry that you found our pillows uncomfortable. We certainly appreciate your feedback, and upon your next stay please do inform us accordingly so that we can do our utmost to make sure you are as comfortable as possible during your stay. Thank you once again for your feedback and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Well located.

Jeff C. Business - 20/12/2020 Confirmed reviews ALL

Great staff. Plenty of things to do around the area. Easy access to London.

Dear Mr c. Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. It sounds like you took full advantage of our proximity to London as well. Your comments are most appreciated and we hope you had a lovely Christmas with your family. Best wishes, Penn Rooms Division Manager

Good Hotel

Tony Couples - 20/12/2020 Confirmed reviews ALL

A modern well appointed town centre hotel. Friendly & helpful staff. Clean & comfortable rooms

Dear Mr P., Thank you very much for your great review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. Your comments are most appreciated and we look forward to welcoming you back for another break in Windsor. Best wishes, Penn Rooms Division Manager

Good stay

Linda Couples - 20/12/2020 Confirmed reviews ALL

Came for birthday treat. Attentive staff lovely dinner and even complimentary drink before dinner

Dear Mrs H., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. A belated birthday once again from all of the team and we hope you had a great Christmas with your family. Your comments are most appreciated and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Saw Windsor Castle tower from our bedroom window!

Trudy G. Business - 19/12/2020 Confirmed reviews ALL

The room was lovely, immaculate in fact. I tried to upgrade to one with a bath but there were none available but the shower was decent. The staff were all so warm and professional and the CoVid precautions were all adhered to well. Food was good. A cheese and charcuterie platter would be a good option as opposed to either or. All lovely. Well done

Dear Ms G. Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay in one of our upgraded rooms. Your compliments on your stay are very kind and the team will be thrilled to read your feedback. Your comments as to how we could have made your stay even better are most appreciated as well and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Felt at home

Paul B. Couples - 19/12/2020 Confirmed reviews ALL

Very pleasant.friendly and welcoming staff.reception,bar and Dining room

Dear Mr and Mrs B., Thank you very much for your fantastic review of Castle Hotel Windsor. It was a pleasure to welcome you to the hotel and we are delighted you enjoyed your stay with us in Windsor. Congratulations once again on the anniversary. Your sister was exceedingly helpful with additional information. Thank you for highlighting Federica as well, she will be delighted to read your comments. We hope you had a lovely Christmas and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Great

Judy Couples - 19/12/2020 Confirmed reviews ALL

One night stay. Location of hotel is excellent and staff were all really pleasant and helpful

Dear Ms Y., Thank you very much for your great review of Castle Hotel Windsor. Your compliments on the team and hotel are very kind. We hope you had a lovely Christmas with your family and we look forward to welcoming you back to the hotel soon. Best wishes, Penn Rooms Division Manager

Excellent stay!

Mty Couples - 18/12/2020 Confirmed reviews ALL

Great stay at Castle hotel! Delighted to have upgrade to suite which was perfect! Also very impressed with the lovely young woman (sorry can’t recall her name, French perhaps?) who welcomed us to the hotel for check in. She was extremely pleasant and helpful, clearly a credit to your hotel. In fact, all the staff were very nice - no problems at all. Breakfast was good and we dined one evening in the restaurant - not impressed with the food, particularly the starters which were disappointing. I had polenta which was completely tasteless. However, I chose not to complain about it not wanting to make a fuss. The waiting staff were very attentive and I have every confidence they would have assisted if requested. Loved the hotel and Windsor. Overall, a very relaxing stay in these difficult times.

Dear Mr Y., Thank you for your great review of Castle Hotel Windsor. We are delighted to hear you enjoyed your time with us and thank you for singling out one of our reception team for being especially welcoming. Whilst I am disappointment you did not enjoy your main course at the Marco Pierre White restaurant I certainly appreciate you taking the time to feed this back to us so that we can improve upon this for our future guests. Should you ever not be completely satisfied with anything at the hotel please do not hesitate to inform one of the team who will do their utmost to assist. The happiness of our guests is of the utmost importance at the hotel and we do look forward to seeing you soon for an even better stay. Best wishes, Penn Rooms Division Manager

Excellent stay in a fabulous location.

C. Couples - 17/12/2020 Confirmed reviews ALL

Beautiful hotel, spotlessly clean, all staff friendly and professional.

Dear Briony C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. I am delighted to see that you enjoyed your stay with us and that you found all of our team members helpful and friendly. I'm very happy to read that you found the rooms to be so clean and I'll be sure to pass on your compliments to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves

Great location

Harry Couples - 17/12/2020 Confirmed reviews ALL

The Castle Hotel is in the perfect location for exploring Windsor’s shops and beautiful buildings. The staff were very kind and helpful which made our stay all the more welcoming. The hotel has adapted well to cope with the COVID rules and the room itself was very clean. We had a great view of the castle from our room which was a lovely sight to wake up to in the morning. We had a full English breakfast included which was, unfortunately, not to our taste and frankly disappointing. However, this did not detract from the overall stay and we will definitely be using the Castle Hotel again next time we stay in Windsor.

Dear Mr M., Thank you for your review of Castle Hotel Windsor. Your compliments on the team are most kind and we are delighted you enjoyed your stay in one of our Superior King rooms. Thank you for your feedback upon your breakfast, I am sorry that you did not enjoy it, and I have passed on your comments to our restaurant team. We certainly appreciate you taking the time to inform us of your disappointment so that we can improve upon our breakfast experience in the future. We hope you had a lovely Christmas with your family and look forward to welcoming you back soon. Best wishes, Penn Rooms Division Manager

Superb location

David F. Couples - 16/12/2020 Confirmed reviews ALL

Cracking service

Dear David F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves

Break in Windsor with friends

grayjac 31/10/2020 TripAdvisor review

Could not fault the hotel whatsoever room was very nice, good shower but hot water took a long time to arrive to the taps, location was absolutely perfect and the breakfast was very good we would recommend this 100%

Dear grayjac, Thank you so much for your lovely review of Castle Hotel Windsor. I am delighted to hear that you enjoyed your break in Windsor with your friends. It was a pleasure to welcome you to the hotel and thank you very much for the recommendation. We hope you return to Windsor soon for another fantastic stay with us. Kind regards, Penn Rooms Division Manager

Lovely location and great hotel

John T 30/10/2020 TripAdvisor review

Lovely location and great hotel - nice rooms with balcony, didn't matter that they overlooked the car park. Staff very friendly and efficient (especially Bruno on reception). Breakfast service was best under Covid that we have experienced so far - Good choice, and served in stages! Car parking is expensive, but so is any alternative nearby.

Dear John T, Thank you very much for your kind feedback. We are glad that you enjoyed your stay with us. I am pleased to read that Bruno provide you with friendly and efficient service , I will share your comments with him and our team. I am sure that your feedback will serve as motivation as we strive to continuously improve the quality of services. Is great to see that you felt safe and enjoyed breakfast service, as Covid procedures are very important to us, and well being of our guest is crucial. Once again, thank you for your comments and we looking forward to welcome you back at Castle Hotel Windsor. Kind regards, Karolina Wrona-Ciecko

Centrally located

Sorrento06 28/10/2020 TripAdvisor review

This hotel is situated on the high street 2 minutes walk from the Castle and in the shopping area. Lovely local restaurants a short walk. River Thames Very close ideal for a boat trip. Breakfast was good. Staff good. Restaurant is a franchise and is OK. Rooms We had a superior .. OK carpets stained and dirty shower room very small.Toilet never stopped running and very little hot water at any time of day or night. Would I recommend sadly no.

Dear Sorrento06, Thank you for providing us with some valuable feedback. Our location is in fact very popular among guests, so we are glad you were happy with this aspect of the hotel. I am sorry to read that your room did not meet your expectations, and that the cleanliness of the room was not to a high standard. This is obviously not the quality we endeavour to deliver our guests, and I have ensured that your comments have been passed on to our housekeeping department to avoid this type of issue in the future. I will be sure to address the issue of toilet and hot water and make sure we find a solution to that problem , as we are currently looking into ways that we can better improve upon our facilities. Thank you again for sharing your experience, I do hope that we are able to welcome you back to stay again in the future, and restore your faith in the Castle Hotel Windsor . Kind regards, Karolina Wrona-Ciecko

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