Castle Hotel Windsor - MGallery 4 stars

very good not sure about the bar over priced and beer selection of poor taste breakfast was a bit confusing for the staff, we received our main breakfast before our cereal and tea.

The overall experience at staying at the castle, Windsor was great. All safety measures were taken and staff were fantastic.

The level of service is so lacking at this hotel that my 4 rating is purely based on the fact that we had a very good sleep and enjoyed the walk in showers. Visiting this hotel is like walking into an NHS hospital where staff do everything to avoid eye contact and I found myself waiting around a lot to find someone who would do simple things such as seat you for a meal. We had an afternoon tea and eventually I had to get up and walk around the corner to the bar to pay as if I was in a pub. To ring reception, you have to try a number of times and let the phone ring long. The night room service was described to me as being a 24hr service but the phone just rings so I just went to bed in the end and made a coffee in my room. I booked online and checked in, as well as pre-authorised my card online so that I would only have to collect my room card upon arrival - however - people arriving after me only took 10 minutes to check in without using the service and the receptionist took 30 minutes to check me in, insisting that I do the entire process again from scratch. I booked a junior suite and a warrant holders suite and there were skidmarks in the toilet! Apart from dirty carpets and stained chairs, the decor was beautiful and beds comfortable with White Company products (do not expect shower caps or toothbrushes and the gowns are too rough to wear). Moreover, I would highly recommend that you insist on a bill upon check-out because I am busy querying the restaurant charges at the moment which is not something I would have to do at any other similar type establishment. I was offered a £25 for 2 courses in the restaurant when booking my rooms and the restaurant staff were adamant that we should order from the a la carte menu and that there would be a slight surcharge for this. Being the first time out after lockdown and the stress of dealing with the hotel staff - I really just wanted my meal and said fine but I now find there is a chunky rounded off bill on my invoice which doesn't include any detail at all.

Had a lovely stay and staff very pleasant and happy to help you out.

As always from greeting at front of house to leaving made to feel welcome and very special

Overall very good, breakfast disappointing

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Great service and well located in Windsor

Very pleased,staff were welcoming and friendly. Excellent location and rooms were clean and very comfortable. Only bad point was breakfast was not good value for money, as my wife got the wrong breakfast and the hollandaise sauce on mine had split.

Hotel was understaffed, unable to cope with demand

Staff very slow, ordered four pots of tea in the afternoon that took half an hour,then told there was no credit on my account when £100 was on my account. No hand towels when we checked in.

Very good location however I think the hotel must have been short staffed as it took a long time to get drinks and food . My wife was told by a member of the bar staff not to have to many cocktails as they are very strong after spilling most of it in the tray he was carrying !!!

Stayed in the executive Queen room. As per the photos on booking.com we were expecting a separate seating area and a bathroom with a walk in shower cubicle and bath, neither of which we received. Lovely room, but misleading photos!

A very good first impression the reception team were very welcoming and helpful they explained everything about the Hotel showed us to are room I was slightly disappointed when are room wasn’t in the main building I felt the room was a little tired paint peeling off the back of the bathroom door … we had a drink in the bar the staff couldn’t do enough for you Breakfast was not a great experience as we had to wait a long time for are coffee and when the breakfast came I hadn’t had my cereal it was rectified but overall not great but my overall stay was good

Friendly staff, good service, well located, lovely place