Castle Hotel Windsor - MGallery 4 stars

Arrived after 4pm & our rooms were not ready, so not the best of starts. We were given 1 complimentary drink though. Great location for all things Windsor and only 20 minutes from airport. Rooms were lovely & a decent shower. Would not bother with the Pierre White Steakhouse, average at best.

We were helped by very friendly staff even before our arrival, as the normal hotel entrance was blocked by road works. Lovely suite and facilities and just a short walk to the castle.

room ok, even though redone few years ago, not very stylish, still feeling old, small, dark. miss an in hotel gym/pool. fresh juice at breakfast would be great. friendly staff. cookies or something to eat in room appreciated.

The most important thing of business hotel experience is to have good sleep and unfortunately that wasn’t in a good level on room 106. Also told this to one the reception and they just said that pity to hear, but got the feeling that they didn’t really care about it.

Had a great experience staying in Windsor at the MGallery Castle Hotel whilst travelling with work. Great location, amazing food and a warm welcome awaits anyone wishing to spend time in Windsor whilst travelling with work

All staff are friendly. Drinks and food amazing. Bar staff really attentive. Rooms clean. Nice, elegant, stylish hotel in very convenient location .

We were looked after by the staff and felt very welcomed in the hotel. The room was lovely although I would have preferred to stay in the original building as we were in a separate building to the main hotel. This was not an issue but just a preference really. We also ate in the restaurant which was also lovely and the food was delicious. The staff in the restaurant were very nice including dinner and breakfast.

Stayed two nights just prior to New Year. Accommodation and the Gala Dinner were excellent - we also enjoyed the live band on New Year's Eve - well done.

Nice room and bar manager, hit with a parking charge after clarifying at start and being told it was of no charge. Ruined the experience and a total rip off for parking.

Good location breakfast was very good tasty staff attentive , would definately recommend to friends family

The Castle Hotel is in a perfect location with wonderful access to Windsor and beyond

Out stay was very short. The room was pleasant, but cold on arrival and we did not realize we would have to negotiate stairs with our suitcases to access the room. On our departure we had booked a taxi with the hotel. We arrived and checked out and were told to wait. We waited and after the expected departure time asked the reception staff again. The gentleman called the taxi company, to be told the taxi was at the hotel. When we got in to the taxi the driver, who was very professional advised us he had gone to reception upon his arrival and told the staff he was waiting. There was a breakdown in communication, as the reception staff we spoke to did not know the taxi was already waiting for us. We also found the 7:30am opening time for breakfast to be too late, as we were leaving at 8am and we found several other guests at the restaurant around 7:15am, also asking when the breakfast service would start. It was a Monday and maybe on week days the hotel might consider offering breakfast from 7am. We have previously stayed at other hotels in Windsor and in future I would review our experience and other hotel options, should we be booking a hotel in Windsor.

As always we had a fantastic stay at the Castle Hotel in Windsor. Adrian was particularly helpful and went out of his way to make our stay a pleasurable one. All other staff including the wonderful lady in the restaurant and the bartenders were equally as helpful. Would not hesitate to return and recommend.

Some of the Reception staff not very friendly. They are the first people you meet, and it sets a bad tone of the stay.

Lovely, comfortable interior. Excellent food. Staff were fantastic but the hotel seemed very under staffed. However, all staff were so helpful and calm even under visible pressure of having too much to do (bar, lounge and breakfast). Daniel at Reception was extremely kind and helpful to my 84 year old mother during our stay. The event staff for the New Years Eve ball were incredible. Would definitely visit again.