Castle Hotel Windsor - MGallery 4 stars

Customer review rating 4.4/5 6,966 reviews
Castle Hotel Windsor - MGallery
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Hotel extras

  • Events space capable of accommodating 260 guests

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Central location, with easy access to tourist attractions

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,966 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,172 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, lovely staff

Customer review rating 4.4/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

I just spent 1 night at the Castle Hotel Windsor, but I was very happy with the service and the room. Very comfortable bed. Only downside is the size of the bathroom. Really tiny. For the rest, it was very good.

Excellent location, close to the castle and shops

Customer review rating 4.4/5

Joanne M. Couples - 13/02/2020 Confirmed reviews ALL

Very comfortable hotel, staff go that extra mile, very hard working, from the moment you walk into reception you have a warm welcome. Cannot praise bar and restaurant staff enough, rooms are kept to a very high standard. Had an enjoyable stay.

Great Location

Customer review rating 4.4/5

Michael A. Couples - 12/02/2020 Confirmed reviews ALL

Very welcoming staff. We were given a room with twin beds but immediately moved to a double room. Location could not have been better. Did not originally book breakfast but ended up having it & it was excellent. Only negative was a strange noise in the night that sounded like an elevator, but we were not near an elevator. Maybe a ghost!

Can't beat the location or the staff!

Customer review rating 4.4/5

Allyce Friends - 12/02/2020 Confirmed reviews ALL

The Castle is what you know Windsor by and this hotel correctly named is across from the Castle. It's a short walk to the main shops and the station. Easily accessible from London and all facilities are nearby. The staff are lovely at the hotel as we were booked into rooms with incorrect bedding configuration, but they moved us shortly after to have the rooms next to each and interconnecting. The rooms are spacious and beds are comfy, however the heating was way to hot. Had to get them to turn it off in the room. The bar/restaurant staff also made changes to the menu just for us as we didn't like the options. Nothing negative to say about the hotel except the heat :)

Very friendly staff

Customer review rating 4.4/5

Janet Couples - 12/02/2020 Confirmed reviews ALL

Staff were amazing and courteous and couldn’t do enough for us. Very comfortable room and lovely breakfast, couldn’t ask for more

well located, breakfast/lunch good

Customer review rating 4.4/5

B. Business - 12/02/2020 Confirmed reviews ALL

Air Condition was difficult to adjust in the meeting room

Perfect !

Customer review rating 4.4/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Lovely hotel in a perfect location, friendly professional staff

The hotel is well located for the castle and the shops

Customer review rating 4.4/5

Andie Friends - 10/02/2020 Confirmed reviews ALL

Walking in and up to the reception desk we automatically felt at ease. Receptionists were welcoming and very helpful. We stayed 1 night and found the room nice and cosy and clean thankyou.

Dear Andrea K., Thank you for taking the time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I'm pleased to read that you did enjoy the service that was provided by the staff and I'll be sure to advise them of your compliments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Well located, comfortable, friendly staff

Customer review rating 4.4/5

Mark P. Couples - 10/02/2020 Confirmed reviews ALL

Good stay: staff from start to finish were helpful. Hotel in a great location, nice bar and restaurant. Our room in the annex was OK but very hot and couldn't easily adjust the temperature. parking arrangements good if pricey.

Dear Carolyn P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. Thank you for your feedback with regards to the room temperate and I would like to apologise for the disappointment and inconvenience this would have caused to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Good hotel great location

Customer review rating 4.4/5

Jim A. Couples - 10/02/2020 Confirmed reviews ALL

Room was of an acceptable standard but could benefit from some minor maintenance. Minibar was empty save for bottle of water. Water pressure in shower could be improved. Excellent food and drink in bar and lovely public areas. Staff were very friendly and helpful. Would stay again.

Dear Gay M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

great location

Customer review rating 4.4/5

Pregan Couples - 10/02/2020 Confirmed reviews ALL

From check in to check out the staff couldn't do enough for us and breakfast was great

Dear Peter R., Thank you for taking the time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Good location and nice room.

Customer review rating 4.4/5

Ian M. Couples - 09/02/2020 Confirmed reviews ALL

Chose the hotel for a planned visit to Windsor Castle and was very pleased. A little pricey, but the room was good and the included breakfast was fantastic. Pleasant, friendly and helpful staff. The availability of a car park was a primary reason for our stay and the reserved space, complete with name sign, was appreciated. It’s best to book a space though as the car park is quite small.

Dear Ian M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Lovely hotel, well located, friendly helpful staff, excellent food

Customer review rating 4.4/5

Julia J. Couples - 09/02/2020 Confirmed reviews ALL

Daughters had booked stay as part of Christmas present- could have asked for a better location: excellent food fabulous staff : room and facilities excellent: only criticism would be the cost to park at the hotel very expensive

Dear Darren/Julia J., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager
Customer review rating 4.4/5

Pui Business - 09/02/2020 Confirmed reviews ALL

Overall​ good

Dear Prasit P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Unique hotel

Customer review rating 4.4/5

Jim Couples - 09/02/2020 Confirmed reviews ALL

Lovely stay very welcoming clean and great location to the castle and town

Dear James H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Well located, comfortable and cared for.

Customer review rating 4.4/5

S. R. Couples - 08/02/2020 Confirmed reviews ALL

We stayed for just one night in order to visit the castle which was just over the road. The hotel was delightful, elegantly furnished with restful atmosphere. All of the staff were extremely welcoming, extremely helpful and attentive. A small problem was immediately dealt with to our total satisfaction. We would definitely choose to stay there again.

Dear Sandra R., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I am delighted to see that you enjoyed your stay with us and that you found all of our team members helpful and friendly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

well located

Customer review rating 4.4/5

Mp Business - 08/02/2020 Confirmed reviews ALL

The hotel location is very good, Windsor castle is some meters away. There are many good restaurants and bars around and the staffs were friendly. But i didnt like the pillow in the room, they are super soft. Breakfast did not have many choices too.

Dear Minh Phuon N., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Very accommodating hotel

Customer review rating 4.4/5

Amanda Business - 06/02/2020 Confirmed reviews ALL

Hotel is extremely accommodating and staff all friendly. Food of a high quality and jugs of fresh-fruited water, baskets of fruit and occassional snakcs made freely available to guests. Hotel itself is a warren and dificult to work out the layout, but it's comfortable, clean and rooms of a high quality. White Compnay toiletries are nice. Heating is very variable in the bedrooms.

Dear Amanda M., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I am delighted to see that you enjoyed your stay with us, and am very grateful for the high scores you marked us. I will be sure to pass on your lovely comments with regards to our team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Perfect for Castle visit

Customer review rating 4.4/5

D A. C. Couples - 05/02/2020 Confirmed reviews ALL

Easy to park - well signposted diversion into car park because of road works. Helpful, friendly staff in all departments. Comfortable well appointed room. Ease of access into Windsor!

Dear Duncan C., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves - Assistant Front Office Manager

Somewhat disappointing

Customer review rating 4.4/5

Anonymous Families - 05/02/2020 Confirmed reviews ALL

I really should not have been surprised given how hotels in the London area and also the very touristy Windsor tend to cram in as many bedrooms as they can in the smallest space with showers instead of tubs in tiny bathrooms... I realize now that to have a tub and more room, I would have had to pay a lot extra which I might have chosen, but given my overall experience, maybe a more upmarket hotel might have been a better option. However, having said that, the location was convenient for our plans and it was very helpful to have the carpark.

Dear Rosemary O., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves - Assistant Front Office Manager
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