Castle Hotel Windsor - MGallery 4 stars

Paying £25 to park overnight was disabled traveller was unwelcoming. The receptionist was abrupt and tried to process payment on my card despite already having paid. I think I got the smallest room in the place and as a disabled guest I was given a room with steps up to the bathroom. The room was ok but nothing special - I expected the remote to be sterilised but no.

Beautiful traditional hotel with historic touches

We couldn’t have asked more from the staff who were excellent without being fussy

Perfect location, room very clean and cleaned daily, staff very friendly and helpful, will stay again.

We had two nights at the hotel which we really enjoyed. We had a lovely room with a very comfortable bed. Breakfast and dinner were excellent and the staff were all very helpful and kind.

Clean modern and fresh experience! The food was very good and the location was excellent! A very good good 4 star hotel and onsite parking was a plus

Nothing to add from my comments above just vert enjoyable experience

we stay in this hotel for the last 6 yr as a family the staff always look after us wouldn't stay any were else in Windsor

Enjoyed our stay at the castle hotel

A poor experience starting with confusion on arrival as to accommodation booked, welcome letter and chocolates for another guest placed in our room, poorly serviced with soiled face wipe left from previous occupant, curtain fixings broken, who thought it was a good idea to have a glass walled toilet open to the bedroom. A later discovery was a blood stained pillow concealed under a clean pillar case, so they knew about it. Failure to apply advertised 20% discount to meal taken in the disappointing Marco Pierre White Steak House.

This is a very busy hotel and everything was extremely well organised so that we had a most enjoyable stay but it was quite expensive.

Excellent except we couldn’t get into the restaurant the 2nd night , we had to use another restaurant in Windsor even though when we got back there were tables unused, that wouldn’t have been so bad but my husband got food poisoning from the other restaurant we had to use

Celebrating a birthday and Anniversary very enjoyable.

I arrived at the hotel and wasn't able to park so had no choice but to use a public car park down the road, and consequently down a hill too. After walking up the hill with my bags to check in I was asked what time I'd like to book for breakfast and was told actually most slots were already taken and I'd have to book in for 10.30. With checkout being at 11 this then didn't give me long to eat and I felt rushed. I would have also preffered a much earlier slot so I didn't feel I was actually benefitting or getting what I wanted at all. The room was smaller than expected and only 1 chair, meaning one of us always had to sit on the bed. The bath panel was dirty and coming away from the bath as the wood was damp. Stain on a pillow. No shower cap. No decaf tea bags. Cold toast at breakfast. For what I paid I expected better.

Beautiful hotel in fantastic location with fantastic customer service. Both my husband and I commented it was probably the best customer service we had experienced.