Castle Hotel Windsor - MGallery 4 stars

Customer review rating 4.4/5 8,047 reviews

ALLSAFE approved hotel

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Castle Hotel Windsor - MGallery
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Events space capable of accommodating 260 guests

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LER windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Check-in from 15h00

Check out up to 11h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodation(s)

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call

Our restaurants and bars

Leaf at The Castle

Type of cuisine: Other cooking style

Offering creative cuisine that showcases the finest locally sourced produce, Leaf's menus have been crafted to make every dining occasion a memorable feast. We serve Breakfast, Lunch and Dinner and our Terrace is open for alfresco drinking and dining.

HOTEL BAR

With simple, elegant and inviting decor, the Leaf at the Castle Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,047 reviews

TripAdvisor Rating 4.0/5

2,382 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location

TripAdvisor rating 4.0/5

Hufflepuff33 15/09/2021 TripAdvisor review

Horrendous check in! No welcome as an Accor member, no drinks vouchers without asking, no idea what I was talking about re. the package I booked which apparently included boat ride which we couldn’t use as arrived too late and didn’t know we had! Location right on the high street so easy walking distance to attractions. Room nice. Breakfast good. Shame the check in ruined our experience……

Excellent !

Customer review rating 4.5/5

Sarah L. Couples - 14/09/2021 Confirmed reviews ALL

The room was lovely and clean. windows opened, bed was huge and very comfortable. Food was cooked to perfection, there was only one option for veggie 'pre theater menu' but they were happy to replace with another . Staff were great and very helpful. Would recommend a stay here .

Very disappointing stay

Customer review rating 2.5/5

Sue B. Couples - 13/09/2021 Confirmed reviews ALL

Arrived at the hotel at 4.30pm on my birthday. Went up to our room on 5th floor only to find 2 maintenance men with the lock mechanism in pieces on the floor. "Why have they sent you to this room? We keep telling them it's not available!" Went back down to reception & witnessed argument between maintenance man & receptionist about this situation. Receptionist told us no other room was ready (at 4.30pm?!) except #114. We asked if it was a comparable room and she said "Yes, it's a Classic room, just the same" It was NOT at all the same! Room 114 was dark and small with no natural light & a non-opening window. The shower room was so tiny that my 6'4" husband really struggled to manoeuvre around it. We were so tired having walked that day on Thames Path from Marlow (14+ miles) & the other room was far from being available so we had to settle for 114. What a disappointing experience - even though I had informed the hotel in advance that I was celebrating my birthday. We found the hotel to be very poorly managed. We were supposed to have an Expedia VIP experience - throughout our stay, the hotel made us feel like Very UNimportant People. We had paid for Half Board. The first evening we were charged full price for dinner and had to point out the mistake. The second evening, despite having booked a table, as requested, on the online Resdiary, weeks in advance, we were initially told there was no table for us & then were shown to the very worst table in the restaurant, next to the Maple room entrance, with staff walking past us all night. Surely it's not difficult to put reserved notices on tables for pre-booked meals? Again, the full price of the meal was billed and we had the embarrassment of having to ask for the price to be corrected. Even housekeeping couldn't get things right. We had no soap and no English breakfast tea in our room - luckily we'd brought some with us. We paid a premium price for a very sub-standard service & would never return to this hotel again. An extremely disappointing birthday ☹️

great location in lovely hotel

Customer review rating 5.0/5

Sarah J. Families - 13/09/2021 Confirmed reviews ALL

great location right on high street. love;ly decor and great service from the staff.

Great location and wonderful restaurant

Customer review rating 3.5/5

Himelda Couples - 13/09/2021 Confirmed reviews ALL

The hotel is close to Winsor Castle in the main street and it has the best restaurant in town. But the rooms are small and located in an additional wing of the hotel that is hard to reach. The view is a parking lot. As others have said, the rooms are clean and well furnished but look ordinary. The shower floor is dangerous, to say the list. It is slippery and there are no handles on the wall.

Ok

Customer review rating 3.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

Bits we're fine. Check in experience was clumsy and more difficult than it should have been. 'oh, and we've upgraded you to a very nice room'. the upgrade that I paid for or another upgrade? ’oh, just the one you've paid for'. So you haven't upgraded me. Then the extras were charged to a card we didn't authorise. The car park was chaos, places reserved for a wedding that was already done by the time we got there but the spaces hadn't been released. Lift out of order. Etc.

Good location , excellent staff

Customer review rating 4.5/5

D.a. Couples - 12/09/2021 Confirmed reviews ALL

Superb hotel in a great location. John Chater suite was comfortable and well appointed. The shower needed a non-slip mat and there was a lack of hot water for shaving ( had to boil a kettle). The facilities such as tea , milk and water were not replaced automatically , instead we had to ask. Breakfasts were distinctly average , but the evening meal at The Leaf was excellent. The staff in the hotel were polite and efficient.

Ideal location

Customer review rating 4.0/5

Anonymous Couples - 12/09/2021 Confirmed reviews ALL

Excellent location and very comfortable hotel. Well equipped bedroom and comfortable bed. Very pleasant staff.

Well located but disorganised

Customer review rating 3.5/5

Sarah P. Friends - 12/09/2021 Confirmed reviews ALL

Lovely hotel although not 4* clean. Meals good in bar, wrong each time in restaurant.

Good location

Customer review rating 3.0/5

Julia D. Families - 11/09/2021 Confirmed reviews ALL

The rooms were clean and well proportioned. There were a lot of stairs and the organisation of the hotel was very confused. The bar staff and restaurant staff do not interact eg a bar bill did not follow us to the restaurant and we were later accused of running out on the bar. I mean this is the only hotel in the world that I’ve stayed in where that was a problem!

Great location could be better

Customer review rating 3.0/5

Steve T. Couples - 11/09/2021 Confirmed reviews ALL

Location is perfect. Dinner service was very slow. When we returned to the hotel after a show we wanted a drink in the bar before bed. About 10.30pm and every table in the bar had dirty plates and glasses on so we didn’t bother. Very disappointing.

Ridiculous noise past 1 in the morning

Customer review rating 1.0/5

Phil S. Couples - 11/09/2021 Confirmed reviews ALL

I was very disappointed as the room we were in was next to a wedding venue event you had and the noise was so incredibly loud it was impossible to sleep. The noise went on well past 130 am despite repeated requests from myself to reception to try to address it.

Well located but poor service

Customer review rating 2.5/5

Rob H. Business - 11/09/2021 Confirmed reviews ALL

Good location, hotel a little dated but ok. Unfortunately over a 2 days stay the room was not made up and free soft drinks fridge not refilled. For the price this is not acceptable.

Not up to scratch

Customer review rating 0.5/5

Art Business - 11/09/2021 Confirmed reviews ALL

Unwelcoming no daily room cleaning foid awful

Moved to smaller room when complained about noise of guests above.

Customer review rating 1.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

First night of stay, guests upstairs had children who were constantly running and jumping around and it was extremely loud in our room. When we complained to management, their solution was to move us to another room, but the new room was smaller without a view of High Street. We spent two nights in that room, but paid the rate for the larger room with better view.

Excellent stay and hotel in good location

Customer review rating 4.0/5

Tony Couples - 10/09/2021 Confirmed reviews ALL

Hotel located in centre of Windsor within walking distance of all the facilities. Room spacious and the bed super comfortable. Lovely modern bathroom. Staff very helpful. Had to book reservation for breakfast but when arrived was chaotic. It was a buffet breakfast and everyone was using the same serving tools. Did not feel comfortable with that during these difficult times. Had a meal in the Leaf restaurant which was good and the service excellent. The staff could not do enough for us which made our stay very enjoyable and looking forward to going back again shortly.

Perfect Windsor Experience

Customer review rating 5.0/5

Lyndon P. Business - 10/09/2021 Confirmed reviews ALL

To have such a lovely, clean and safe hotel (located beside Windsor Castle in the heart of the town) makes this the perfect place to begin any English vacation. Only minutes from Heathrow Airport, you are off the plane and settled in exactly the kind of place you had hoped to see. With London only a fun train or taxi ride away, this is the best way to begin your experience of England. Lyndon P. California

Great location for visit to Castle.

Customer review rating 4.0/5

Mrs M. Couples - 09/09/2021 Confirmed reviews ALL

We just stayed one night in an upgraded queen double room. The fixtures and fittings in the room were good and very clean, but the size of the window was a bit claustrophobic. Whilst it’s obvious that not every room will look out over the Castle, it would be a good idea if you had a choice of location of rooms when booking. Another thing that was slightly disappointing was that there was no in-room information, so we didn’t know until checkout that the contents of the fridge were included. The staff were very helpful and cheerful - and efficient.

A great stay

Customer review rating 5.0/5

Rebecca Couples - 09/09/2021 Confirmed reviews ALL

We booked the hotel with a theatre experience so we assumed we'd get a simple double room. However, somehow along the line we'd been upgraded to what looked like a junior suite! It was beautiful, well stocked and immensely comfortable! The staff themselves were very helpful and very accommodating too, I could not fault their service, we even had trouble finding our room and the cleaners we right on us to help us find it. I would highly recommend a stay here

Fantastic two night stay

Customer review rating 5.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

We spent two nights here for a relaxing break after our wedding & couldn’t be happier with our stay. We had a standard queen room which was very spacious and incredibly comfortable. Beautiful bathroom & toiletries, loved the rainfall shower and everything was very clean. All the staff were super helpful and friendly. We loved breakfast, great buffet selection, fresh, hot and delicious. We also had dinner one night in the Leaf restaurant which was delicious, both had a burger and the Mess for dessert and would recommend both. Finally, we had the afternoon tea before heading home and that was absolutely amazing. Overall, we loved our stay, the whole time we were there we couldn’t stop talking about how nice the hotel was and noticing little details that made our stay special. Would definitely choose The Castle again if we were back in Windsor.

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