Castle Hotel Windsor - MGallery 4 stars

Bits we're fine. Check in experience was clumsy and more difficult than it should have been. 'oh, and we've upgraded you to a very nice room'. the upgrade that I paid for or another upgrade? ’oh, just the one you've paid for'. So you haven't upgraded me. Then the extras were charged to a card we didn't authorise. The car park was chaos, places reserved for a wedding that was already done by the time we got there but the spaces hadn't been released. Lift out of order. Etc.

Superb hotel in a great location. John Chater suite was comfortable and well appointed. The shower needed a non-slip mat and there was a lack of hot water for shaving ( had to boil a kettle). The facilities such as tea , milk and water were not replaced automatically , instead we had to ask. Breakfasts were distinctly average , but the evening meal at The Leaf was excellent. The staff in the hotel were polite and efficient.

Excellent location and very comfortable hotel. Well equipped bedroom and comfortable bed. Very pleasant staff.

Lovely hotel although not 4* clean. Meals good in bar, wrong each time in restaurant.

The rooms were clean and well proportioned. There were a lot of stairs and the organisation of the hotel was very confused. The bar staff and restaurant staff do not interact eg a bar bill did not follow us to the restaurant and we were later accused of running out on the bar. I mean this is the only hotel in the world that I’ve stayed in where that was a problem!

Location is perfect. Dinner service was very slow. When we returned to the hotel after a show we wanted a drink in the bar before bed. About 10.30pm and every table in the bar had dirty plates and glasses on so we didn’t bother. Very disappointing.

I was very disappointed as the room we were in was next to a wedding venue event you had and the noise was so incredibly loud it was impossible to sleep. The noise went on well past 130 am despite repeated requests from myself to reception to try to address it.

Good location, hotel a little dated but ok. Unfortunately over a 2 days stay the room was not made up and free soft drinks fridge not refilled. For the price this is not acceptable.

Unwelcoming no daily room cleaning foid awful

First night of stay, guests upstairs had children who were constantly running and jumping around and it was extremely loud in our room. When we complained to management, their solution was to move us to another room, but the new room was smaller without a view of High Street. We spent two nights in that room, but paid the rate for the larger room with better view.

Hotel located in centre of Windsor within walking distance of all the facilities. Room spacious and the bed super comfortable. Lovely modern bathroom. Staff very helpful. Had to book reservation for breakfast but when arrived was chaotic. It was a buffet breakfast and everyone was using the same serving tools. Did not feel comfortable with that during these difficult times. Had a meal in the Leaf restaurant which was good and the service excellent. The staff could not do enough for us which made our stay very enjoyable and looking forward to going back again shortly.

To have such a lovely, clean and safe hotel (located beside Windsor Castle in the heart of the town) makes this the perfect place to begin any English vacation. Only minutes from Heathrow Airport, you are off the plane and settled in exactly the kind of place you had hoped to see. With London only a fun train or taxi ride away, this is the best way to begin your experience of England. Lyndon P. California

We just stayed one night in an upgraded queen double room. The fixtures and fittings in the room were good and very clean, but the size of the window was a bit claustrophobic. Whilst it’s obvious that not every room will look out over the Castle, it would be a good idea if you had a choice of location of rooms when booking. Another thing that was slightly disappointing was that there was no in-room information, so we didn’t know until checkout that the contents of the fridge were included. The staff were very helpful and cheerful - and efficient.

We booked the hotel with a theatre experience so we assumed we'd get a simple double room. However, somehow along the line we'd been upgraded to what looked like a junior suite! It was beautiful, well stocked and immensely comfortable! The staff themselves were very helpful and very accommodating too, I could not fault their service, we even had trouble finding our room and the cleaners we right on us to help us find it. I would highly recommend a stay here

We spent two nights here for a relaxing break after our wedding & couldn’t be happier with our stay. We had a standard queen room which was very spacious and incredibly comfortable. Beautiful bathroom & toiletries, loved the rainfall shower and everything was very clean. All the staff were super helpful and friendly. We loved breakfast, great buffet selection, fresh, hot and delicious. We also had dinner one night in the Leaf restaurant which was delicious, both had a burger and the Mess for dessert and would recommend both. Finally, we had the afternoon tea before heading home and that was absolutely amazing. Overall, we loved our stay, the whole time we were there we couldn’t stop talking about how nice the hotel was and noticing little details that made our stay special. Would definitely choose The Castle again if we were back in Windsor.