Overall we enjoyed our stay even though the first night had us exit our room due to a fire alarm ! We also had an unexpected bill at the end of out stay for £21 for two glasses of wine which we thought was included in our meal allowance for the first night . Otherwise we really enjoyed our stay .

The hotel is well situated right in the heart of Windsor opposite the castle, it has bags of charm. food in the restaurant was excellent. I was coming for a special occasion and the staff made us feel very welcome. Everyone was friendly and nothing was too much trouble. Great stay!

Easy to get to the hotel from Windsor Central station. Booking in was easy. Room was very good, had one of the main suites. Dinner and breakfast was superb. Only downsides were the floor boards in the bedroom and lounge area was pretty much noisy with their squeakiness but its down with being a listed building, the mattress to most people would be good but made my back ache badly next morning and the rudeness of having the fire alarm at half 12 at night was out of order, but no fault of the hotel...as such. Finally, the final bill was incorrect. Charged me the full price when in fact I used one of their suite upgrades. This was booked through the central reservations. This, unfortunately, should had been picked up on the system if its all connected. Time of this review, I am waiting to see if i am getting a refund. But overall, a pleasant stay.

Very good room with quality en-suite. Meal in restaurant Sunday evening was outstanding. Service in bar area a bit slow on Sunday afternoon, about 2 pm but it was extremely busy at that time. Breakfast on Monday morning again outstanding.

Friendly environment. All we could ask for.

Very difficult to gain entry to the car park via the new entrance/exit. Very poorly thought out,causing traffic to block the road, surely a traffic light or other means of control are necessary.

Loved the hotel good atmosphere in tasteful surroundings. The meals were of very good quality and there is car parking for a fee. We had a very good experience. My only issue is the room has no hooks foe wet coats and the wardrobe and draw space is limited. This is a nice hotel centrally situated you will enjoy it.

We had a truly lovely stay and all the staff were very helpful Rachel on reception was particularly helpful and nothing was too much trouble .

Fine apart from noisy neighbours upstairs above our room. Heard every step, snore and movement from 5am.

Conference room and the lunch during the day was good. For the overnight stay… I was offered an expired set of dental care kit. Vegetarian options for BF were limited. Thus overall an average experience!

The room was very comfortable and clean. Had a bath, which was awesome. Breakfast was also very good and fresh. All the staff were nice, specially Camil from breakfast, so gentle and kind. And also Rachel and Cristina from the reception. Would definitely come back

A charming hotel well located in front of the castle supported by a great team which allow you to me in the center of this wonderful city

excellent

The hotel was comfortable, clean, had a good atmosphere and felt safe. The staff were polite and helpful. The beds and pillows were very comfortable and the bedroom temperature easily controllable to taste. Our stay was very enjoyable. I had asked for a room near the lift as one of our party has reduced mobility. I should have said that one of our party also uses a wheelchair when tired, as room 109 has two steps between the lift and the room, which made access tricky. The hotel also needs to improve its accessibility for wheelchair users. I appreciate the building is probably listed, but reception staff had to dismantle the front rotating door each time on entry and exit to get us in, and the rear steps to car park make that entrance inaccessible for wheelchair users. We also struggled with working out the car park fees and access/directions. Having said all that we had a great stay, ideal location, efficient and responsive service and comfortable. Thank you. We would stay again.

Overall our experience staying here was superb. From the moment we walked in we were made to feel very welcome. Nothing was too much trouble. Breakfast was lovely. Did not have an evening meal here.