Castle Hotel Windsor - MGallery 4 stars

As always we had a fantastic stay at the Castle Hotel in Windsor. Adrian was particularly helpful and went out of his way to make our stay a pleasurable one. All other staff including the wonderful lady in the restaurant and the bartenders were equally as helpful. Would not hesitate to return and recommend.

Some of the Reception staff not very friendly. They are the first people you meet, and it sets a bad tone of the stay.

Lovely, comfortable interior. Excellent food. Staff were fantastic but the hotel seemed very under staffed. However, all staff were so helpful and calm even under visible pressure of having too much to do (bar, lounge and breakfast). Daniel at Reception was extremely kind and helpful to my 84 year old mother during our stay. The event staff for the New Years Eve ball were incredible. Would definitely visit again.

A party of 6 of us returned after 9 years to experience New Year at your hotel once again. We were very impressed with the improvements to the main public rooms and bedrooms. Also the warm welcome we received from your staff throughout our stay. Although it was a very busy time of the year for your staff, they all did what they could to keep us and other guests happy. We enjoyed our high tea on the afternoon of our arrival and dinner in the evening. The Gala Ball on New Year's Eve was excellent. The only negative feedback from our 3 wives was none of the bedrooms had any dressing table facilities.

The staff was very helpful and after having flown all night, they were able to accommodate us with an early check into 2 of our 3 rooms. One consideration would have been including breakfast as do most hotels in the UK . The staff was very accommodating and helpful.. Their reco of a locally owned restaurant- Sebastians.. was perfect. I would recommend it to others.. It was a great way to begin our UK trip! I chose the location based on Rick Steves London book.

Brilliant location just across the road from the Castle, room was fresh and spacious, tastefull decore thoughout the whole hotel, all staff were cheerfull and helpfull. Breakfast was delishous with a very good and varied selection, even though it was a buffet breakfast everything was fresh.

Fantastic the staff could not do anymore for us would def recomend have stayed at many hotels and this has to be one of the best wil be seeing you again very soon, food was great lots of fresh food each morning and food at the bar at night was of a very high standard a special shout out to andrew at the bar very helpful and super polite five stars Many thanks to all the team M davies

The location of the hotel is excellent and our room was extremely comfortable. Service by all staff was excellent from arrival to departure and we enjoyed the breakfast too. A great M Gallery experience

I have stayed in this hotel for a weekend to celebrate my birthday : the team surprised me with a nice and personalised welcome in the room and giving me a free room upgrade. The hotel is very clean throughout, and our room was spacious with everything that we needed. Breakfast was substantial, and suited all tastes. The hotel is quiet, and is situated in front of Windsor Castle, near to numerous restaurants and just at less than 10 minutes walking from Windsor Riverside Station. The team is very welcoming, professional and helpful. A big thank you to Andi (the bartender) for his suggestions and the way he treated and surprised us. Overall, everything was impeccable! Definitely the best hotel I have ever been so far! THANK YOU!!

We booked the Castle Hotel for my Birthday and as with previous visits we had a fantastic time! All the Castle Team were very friendly, helpful and made us feel extra special during our stay, particularly Adrian, Concierge, Bruno, Daniel, sheralyn on Reception, Daniela in the Restaurant and Andy in the Bar who provided excellent customer service. We thank them all for their hard work and commitment. We look forward to returning soon to our favourite Hotel.

Loved the place, clean large rooms Hotel just outside of the castle. Lovely helpful staff. Only one thing that could have been improved in was the breakfast. Food excellent it was just a little unorganised and we had to wait on a number of occasions for food and plates.

Lovally Hotel in every way, a bit of luxary on the highstreet of Windsor, across the road from the castle, a couple of minutes walk from shops/restruants/railway sration (a tourist attraction in itsself) and bars etc... , brilliant helpfull staff, tastefull decore. Breakfast was very tasty with plenty of good choice, even though it was buffet, everything was as good as fresh.

The overall experience was disappointing. The front of house staff were very helpful, the classic bedroom was clean and tidy the general hotel lovely. Then came our disappointment. The hotel’s restaurant under the banner of Marco Pierre white was in one word shocking. We established very quickly that the staff had no leadership and waited approximately 70 mins for our mains which one dish was return twice. The following morning at breakfast it was very apparent the situation hadn’t improved leaving many residents frustrated. I took my compliant to the general manager along with several other guests only to be made aware that they were aware of such problems. To conclude we are still awaiting the managerial team to contact us.

The staff in the hotels are all friendly and helpful. Good atmosphere in the bar. And I especially like the view of my room which I could see the marching of soldiers.

Principally came for Christmas lunch. Service and food very good apart from my wife's turkey main course which comprised one slice wrapped in fatty bacon which was most unappetising. Meal was exchanged but this put a bit of a dampener on the lunch in general. Comment: not sufficient vegetables served.