Castle Hotel Windsor - MGallery 4 stars

TripAdvisor rating 4.0/5 2,160 reviews
Castle Hotel Windsor - MGallery
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Hotel extras

  • Events space capable of accommodating 260 guests

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Central location, with easy access to tourist attractions

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,862 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,160 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr David M.

Customer review rating 4.4/5

David M. Friends - 13/01/2020 Confirmed reviews ALL

Stayed two nights just prior to New Year. Accommodation and the Gala Dinner were excellent - we also enjoyed the live band on New Year's Eve - well done.

Convenient

Customer review rating 4.4/5

Tom Couples - 11/01/2020 Confirmed reviews ALL

Nice room and bar manager, hit with a parking charge after clarifying at start and being told it was of no charge. Ruined the experience and a total rip off for parking.

Great location opposite Windsor castle nice staff good food clean modern rooms

Customer review rating 4.4/5

V D. Couples - 11/01/2020 Confirmed reviews ALL

Good location breakfast was very good tasty staff attentive , would definately recommend to friends family

Relaxing for the holidays

Customer review rating 4.4/5

Anonymous Couples - 11/01/2020 Confirmed reviews ALL

The Castle Hotel is in a perfect location with wonderful access to Windsor and beyond

Convenient location and nice staff

Customer review rating 4.4/5

Guest Couples - 11/01/2020 Confirmed reviews ALL

Out stay was very short. The room was pleasant, but cold on arrival and we did not realize we would have to negotiate stairs with our suitcases to access the room. On our departure we had booked a taxi with the hotel. We arrived and checked out and were told to wait. We waited and after the expected departure time asked the reception staff again. The gentleman called the taxi company, to be told the taxi was at the hotel. When we got in to the taxi the driver, who was very professional advised us he had gone to reception upon his arrival and told the staff he was waiting. There was a breakdown in communication, as the reception staff we spoke to did not know the taxi was already waiting for us. We also found the 7:30am opening time for breakfast to be too late, as we were leaving at 8am and we found several other guests at the restaurant around 7:15am, also asking when the breakfast service would start. It was a Monday and maybe on week days the hotel might consider offering breakfast from 7am. We have previously stayed at other hotels in Windsor and in future I would review our experience and other hotel options, should we be booking a hotel in Windsor.

Fantastic stay as always

Customer review rating 4.4/5

Alys E. Families - 11/01/2020 Confirmed reviews ALL

As always we had a fantastic stay at the Castle Hotel in Windsor. Adrian was particularly helpful and went out of his way to make our stay a pleasurable one. All other staff including the wonderful lady in the restaurant and the bartenders were equally as helpful. Would not hesitate to return and recommend.

Satisfactory

Customer review rating 4.4/5

Ann M. Solo - 09/01/2020 Confirmed reviews ALL

Some of the Reception staff not very friendly. They are the first people you meet, and it sets a bad tone of the stay.

Welcoming and comfortable.

Customer review rating 4.4/5

Joanne, S. H. N. Families - 09/01/2020 Confirmed reviews ALL

Lovely, comfortable interior. Excellent food. Staff were fantastic but the hotel seemed very under staffed. However, all staff were so helpful and calm even under visible pressure of having too much to do (bar, lounge and breakfast). Daniel at Reception was extremely kind and helpful to my 84 year old mother during our stay. The event staff for the New Years Eve ball were incredible. Would definitely visit again.

Two Night Stay over New Year's Eve (30th Dec - 1st Jan 2020)

Customer review rating 4.4/5

Mr D. L. Friends - 09/01/2020 Confirmed reviews ALL

A party of 6 of us returned after 9 years to experience New Year at your hotel once again. We were very impressed with the improvements to the main public rooms and bedrooms. Also the warm welcome we received from your staff throughout our stay. Although it was a very busy time of the year for your staff, they all did what they could to keep us and other guests happy. We enjoyed our high tea on the afternoon of our arrival and dinner in the evening. The Gala Ball on New Year's Eve was excellent. The only negative feedback from our 3 wives was none of the bedrooms had any dressing table facilities.

Our family was very comfortable with the location, the facility and the staff..

Customer review rating 4.4/5

Jane A. R. Families - 08/01/2020 Confirmed reviews ALL

The staff was very helpful and after having flown all night, they were able to accommodate us with an early check into 2 of our 3 rooms. One consideration would have been including breakfast as do most hotels in the UK . The staff was very accommodating and helpful.. Their reco of a locally owned restaurant- Sebastians.. was perfect. I would recommend it to others.. It was a great way to begin our UK trip! I chose the location based on Rick Steves London book.

Central Hotel

TripAdvisor rating 4.0/5

spiderinlaw Couples - 08/01/2020 TripAdvisor review

Brilliant location just across the road from the Castle, room was fresh and spacious, tastefull decore thoughout the whole hotel, all staff were cheerfull and helpfull. Breakfast was delishous with a very good and varied selection, even though it was a buffet breakfast everything was fresh.

Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I am pleased to read that you did enjoy the service that was provided by the breakfast team and all other staff I will be sure to advise them of your compliments. I am very glad that you enjoyed the food at breakfast. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Kind regards, Karolina Wrona-Ciecko

One of the best hotels

TripAdvisor rating 4.0/5

h6359te Couples - 08/01/2020 TripAdvisor review

Fantastic the staff could not do anymore for us would def recomend have stayed at many hotels and this has to be one of the best wil be seeing you again very soon, food was great lots of fresh food each morning and food at the bar at night was of a very high standard a special shout out to andrew at the bar very helpful and super polite five stars Many thanks to all the team M davies

Dear M Davies Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I am pleased to read that you did enjoy the service that was provided by Andi and the staff I will be sure to advise them of your compliments. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Kind regards, Karolina Wrona-Ciecko

Comfortable stay In the heart of Windsor

Customer review rating 4.4/5

Rg Couples - 07/01/2020 Confirmed reviews ALL

The location of the hotel is excellent and our room was extremely comfortable. Service by all staff was excellent from arrival to departure and we enjoyed the breakfast too. A great M Gallery experience

A great stay

Customer review rating 4.4/5

Vincenzo Couples - 07/01/2020 Confirmed reviews ALL

I have stayed in this hotel for a weekend to celebrate my birthday : the team surprised me with a nice and personalised welcome in the room and giving me a free room upgrade. The hotel is very clean throughout, and our room was spacious with everything that we needed. Breakfast was substantial, and suited all tastes. The hotel is quiet, and is situated in front of Windsor Castle, near to numerous restaurants and just at less than 10 minutes walking from Windsor Riverside Station. The team is very welcoming, professional and helpful. A big thank you to Andi (the bartender) for his suggestions and the way he treated and surprised us. Overall, everything was impeccable! Definitely the best hotel I have ever been so far! THANK YOU!!

"Wonderful Birthday stay"

Customer review rating 4.4/5

June G. Couples - 07/01/2020 Confirmed reviews ALL

We booked the Castle Hotel for my Birthday and as with previous visits we had a fantastic time! All the Castle Team were very friendly, helpful and made us feel extra special during our stay, particularly Adrian, Concierge, Bruno, Daniel, sheralyn on Reception, Daniela in the Restaurant and Andy in the Bar who provided excellent customer service. We thank them all for their hard work and commitment. We look forward to returning soon to our favourite Hotel.

Loved it

Customer review rating 4.4/5

Liz /. Couples - 07/01/2020 Confirmed reviews ALL

Loved the place, clean large rooms Hotel just outside of the castle. Lovely helpful staff. Only one thing that could have been improved in was the breakfast. Food excellent it was just a little unorganised and we had to wait on a number of occasions for food and plates.

Great

Customer review rating 4.4/5

Pete Couples - 07/01/2020 Confirmed reviews ALL

Lovally Hotel in every way, a bit of luxary on the highstreet of Windsor, across the road from the castle, a couple of minutes walk from shops/restruants/railway sration (a tourist attraction in itsself) and bars etc... , brilliant helpfull staff, tastefull decore. Breakfast was very tasty with plenty of good choice, even though it was buffet, everything was as good as fresh.

Disappointed

Customer review rating 4.4/5

Jason W. Couples - 06/01/2020 Confirmed reviews ALL

The overall experience was disappointing. The front of house staff were very helpful, the classic bedroom was clean and tidy the general hotel lovely. Then came our disappointment. The hotel’s restaurant under the banner of Marco Pierre white was in one word shocking. We established very quickly that the staff had no leadership and waited approximately 70 mins for our mains which one dish was return twice. The following morning at breakfast it was very apparent the situation hadn’t improved leaving many residents frustrated. I took my compliant to the general manager along with several other guests only to be made aware that they were aware of such problems. To conclude we are still awaiting the managerial team to contact us.

nice staff , good cosy hotel

Customer review rating 4.4/5

Rico C. Families - 06/01/2020 Confirmed reviews ALL

The staff in the hotels are all friendly and helpful. Good atmosphere in the bar. And I especially like the view of my room which I could see the marching of soldiers.

Excellent service from all, but particular mention of reservations who went the extra mile.

Customer review rating 4.4/5

Anonymous Families - 06/01/2020 Confirmed reviews ALL

Principally came for Christmas lunch. Service and food very good apart from my wife's turkey main course which comprised one slice wrapped in fatty bacon which was most unappetising. Meal was exchanged but this put a bit of a dampener on the lunch in general. Comment: not sufficient vegetables served.

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