Castle Hotel Windsor - MGallery 4 stars

Overall good but breakfast disappointing. Good location. Our room was a bit dingy and dark.

Booked the hotel as your publicity said 'opposite the castle'. Not true. Did not expect to have to walk through your car park to get to our room. Not expected in a 4 star establishment. Problems with our room keys. Twice had to refer back to reception. It turned up that the batteries on the door locks need replacing. Engineer came within minutes and fixed problem. Meanwhile we had to hang around. The engineer was the most pleasant person we encountered in the hotel. Room was very nice. Would be better if it had been in the hotel. Bin men made sure we did not oversleep. A delivery to the hotel came at 5.30 AM. Noisy right outside our window. All in all not what we expected. Disappointed.

I didn't feel like my stay was good value for money. The room in the annexe (which can only be accessed via stairs) was small, had a view over a car park and was too hot despite me opening the window and turning off the heating. I think the very thick mattress topper may be the issue. Aside from the tiny bedside table drawers, there were no drawers in which to put clothes so I had to leave them in my suitcase. The Leaf restaurant was underwhelming in terms of atmosphere (lack of) and service (not friendly nor efficient). The breakfast was disappointing. For this price I was expecting a 'cooked to order' breakfast rather than a very average buffet. Compared to my stay the previous week at a hotel in West Yorkshire which was half the price but had customer service and food that was many times better, my conclusion is that The Castle Hotel is trading on its excellent location and getting away with not investing in the quality of the experience it is providing to its guests.

The hotel staff were exceptionally courteous, polite and efficient. The rooms were comfortable and clean. The food in the Leaf restaurant was exceptional, delicious and varied. Location for town and castle perfect!

The only grumblesI have about my stay is no biscuits in rooms Breakfast tea could have a little more hotter - second morning with hot water still lukewarm - otherwise my stay at the hotel was excellent - staff were brilliant

We booked a superior twin room for 2 nights. The (213) room was very basic, tired-looking and lacking in storage. There was only one chair and no dressing table or desk. No information in the room about services and no instructions for TV or air conditioning. Service in the bar area was painfully slow but the staff were friendly. Cocktail prices were ridiculously high. We booked a table in Leaf for both evenings and are there on Friday. The service was poor with disinterested waiting staff. Our drinks arrived 15 minutes after our main course and only after prompting. The food was nice but certainly not worth the money. We cancelled the booking for Saturday night. The air conditioning in our room was not working properly - either very cold or very hot. The windows were letting in huge draughts so curtains had to be left drawn. This was supposed to be a superior twin, but was not remotely superior. I contacted reception to ask to speak to the manager and was told that they would be in touch within the hour. They did not make any attempt to contact me. When I asked a receptionist what the difference was between a classic twin and a superior twin, I was told that all twin rooms are the same. This was not clear on the website. We checked out the following morning and were not asked if we had enjoyed our stay or had any issues. Clearly the staff were not interested. We had looked forward to this trip and would have booked to return, but based on the poor experience I cannot recommend this hotel or restaurant.

The food was excellent and the staff very helpful. However the aircon in the room did not work very well the extractor fan in the bathroom did not work, the towel rail was cold so the towels did not dry properly, the power point for our electric toothbrush did not work. The bed was very comfortable but we felt the the room overall was tired. John T.

The abets part of the stay was leaving. From check in to eating dinner it has all been abismal The staff contradict each other on a consistent basis. We were rushed through dinner. The key for the room never worked. The list could go on.

Very well located. Staff very friendly, good quality food and nice rooms.

Stayed on night, room was comfortable, however my bathroom smelt very strongly of cigarette smoke, i think coming from the extractor fan?

We were well looked after from the initial booking to our actual stay. All of our questions, prior to our booked, were dealt with efficiently. Any extra requirements were quickly implemented; We were made to feel very welcome and the staff were extremely helpful but not intrusive. Staff clearly took Covid precautions very seriously, which was very refereshing. We booked suites and bedrooms for our wedding party and these were all brilliant. Dining, whether breakfasts, lunch or the evening meal were delicious and enjoyed by all the members of our wedding party.

My room was basic and beige with a view of the car park. I felt unsafe because of an adjoining door to the next room. The breakfast was an absolute shambles, toast was cold, tea hadn't been brewed, staff were either excellent or didn't understand requests. Long queues at reception for check in and any requests, and my request to have my bag taken to my room when it was ready was ignored.

Beautiful suite/bathroom and excellent location. Checked in and sent to Rm. 107. After searching hallways went back down to find our room had a name and no number. Front desk asked for parking payment and I had to tell him it was prepaid. I checked in online that morning already. We were lucky to find a parking spot though. Sadly, we saw my name on a reserved spot as we were checking out. Do not expect much of a view unless you are on an upper floor.

Horrendous check in! No welcome as an Accor member, no drinks vouchers without asking, no idea what I was talking about re. the package I booked which apparently included boat ride which we couldn’t use as arrived too late and didn’t know we had! Location right on the high street so easy walking distance to attractions. Room nice. Breakfast good. Shame the check in ruined our experience……

I love this hotel. I have driven by it many times and now had the opportunity to stay there for a night. It is on the main street of Windsor. Walk out of the hotel across the pavement, cross the road and within a few steps you have bumped your nose on Windsor Castle :) Rooms are big and roomy. Great condition and very clean. Breakfast was good. We did not have an evening meal. Only gripe is that parking is not great so make sure you confirm you have a parking reservation with the hotel.