Castle Hotel Windsor - MGallery 4 stars

TripAdvisor rating 4.0/5 2,164 reviews
Castle Hotel Windsor - MGallery
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+ 17 Services
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Hotel extras

  • Events space capable of accommodating 260 guests

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Central location, with easy access to tourist attractions

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,883 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,164 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect for sightseeing

Customer review rating 4.4/5

A T. Families - 22/01/2020 Confirmed reviews ALL

Travelled to hotel with a disabled husband. We had booked the disabled room plus 4 others for birthday celebration. All the staff really helpful and couldn’t do more to help. Meal excellent in our own separate dining room as there were 10 of us.

Great stay

Customer review rating 4.4/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

The room we very clean and comfortable. The staff was very professional, but also very friendly.

Good location and excellent breakfast.

Customer review rating 4.4/5

Anonymous Couples - 21/01/2020 Confirmed reviews ALL

Lovely stay and we will recommend.

Shower drainage is slow.

Customer review rating 4.4/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Shower drainage is slow. Water does not flow fast. Not having shower door is means that I need to stop shower few times to prevent water from flooding bathroom.

Dear Ernest C., I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your comments and bringing this to my attention - please let me assure you that I have passed on your details to our Maintenance Team who ensure that the issues you highlighted are rectified. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dorota Front Office Manager

Good service and an excellent room

Customer review rating 4.4/5

Ian E. Couples - 20/01/2020 Confirmed reviews ALL

Apart from a slight misunderstanding over the cost of breakfast, this was a very enjoyable and successful stay.

Windsor Location

Customer review rating 4.4/5

Anonymous Friends - 20/01/2020 Confirmed reviews ALL

Arrived after 4pm & our rooms were not ready, so not the best of starts. We were given 1 complimentary drink though. Great location for all things Windsor and only 20 minutes from airport. Rooms were lovely & a decent shower. Would not bother with the Pierre White Steakhouse, average at best.

Lovely historic hotel in the heart of old Windsor

Customer review rating 4.4/5

Chris Couples - 19/01/2020 Confirmed reviews ALL

We were helped by very friendly staff even before our arrival, as the normal hotel entrance was blocked by road works. Lovely suite and facilities and just a short walk to the castle.

reasonable

Customer review rating 4.4/5

Anonimous Business - 18/01/2020 Confirmed reviews ALL

room ok, even though redone few years ago, not very stylish, still feeling old, small, dark. miss an in hotel gym/pool. fresh juice at breakfast would be great. friendly staff. cookies or something to eat in room appreciated.

Ok stay, but not in the level as expected

Customer review rating 4.4/5

Mikko J. Business - 18/01/2020 Confirmed reviews ALL

The most important thing of business hotel experience is to have good sleep and unfortunately that wasn’t in a good level on room 106. Also told this to one the reception and they just said that pity to hear, but got the feeling that they didn’t really care about it.

Creating memories with colleagues whilst travelling for work

Customer review rating 4.4/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Had a great experience staying in Windsor at the MGallery Castle Hotel whilst travelling with work. Great location, amazing food and a warm welcome awaits anyone wishing to spend time in Windsor whilst travelling with work

Love staying at this hotel - just perfect

Customer review rating 4.4/5

Nina Couples - 16/01/2020 Confirmed reviews ALL

All staff are friendly. Drinks and food amazing. Bar staff really attentive. Rooms clean. Nice, elegant, stylish hotel in very convenient location .

Dear Nina K., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves Assistant Front Office Manager

Lovely hotel and great location, staff were very friendly and attentive and we would definitely come back.

Customer review rating 4.4/5

Lisa Couples - 14/01/2020 Confirmed reviews ALL

We were looked after by the staff and felt very welcomed in the hotel. The room was lovely although I would have preferred to stay in the original building as we were in a separate building to the main hotel. This was not an issue but just a preference really. We also ate in the restaurant which was also lovely and the food was delicious. The staff in the restaurant were very nice including dinner and breakfast.

Dear Lisa L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karolina Wrona-Ciecko Operations Manager

Mr David M.

Customer review rating 4.4/5

David M. Friends - 13/01/2020 Confirmed reviews ALL

Stayed two nights just prior to New Year. Accommodation and the Gala Dinner were excellent - we also enjoyed the live band on New Year's Eve - well done.

Convenient

Customer review rating 4.4/5

Tom Couples - 11/01/2020 Confirmed reviews ALL

Nice room and bar manager, hit with a parking charge after clarifying at start and being told it was of no charge. Ruined the experience and a total rip off for parking.

Great location opposite Windsor castle nice staff good food clean modern rooms

Customer review rating 4.4/5

V D. Couples - 11/01/2020 Confirmed reviews ALL

Good location breakfast was very good tasty staff attentive , would definately recommend to friends family

Relaxing for the holidays

Customer review rating 4.4/5

Anonymous Couples - 11/01/2020 Confirmed reviews ALL

The Castle Hotel is in a perfect location with wonderful access to Windsor and beyond

Convenient location and nice staff

Customer review rating 4.4/5

Guest Couples - 11/01/2020 Confirmed reviews ALL

Out stay was very short. The room was pleasant, but cold on arrival and we did not realize we would have to negotiate stairs with our suitcases to access the room. On our departure we had booked a taxi with the hotel. We arrived and checked out and were told to wait. We waited and after the expected departure time asked the reception staff again. The gentleman called the taxi company, to be told the taxi was at the hotel. When we got in to the taxi the driver, who was very professional advised us he had gone to reception upon his arrival and told the staff he was waiting. There was a breakdown in communication, as the reception staff we spoke to did not know the taxi was already waiting for us. We also found the 7:30am opening time for breakfast to be too late, as we were leaving at 8am and we found several other guests at the restaurant around 7:15am, also asking when the breakfast service would start. It was a Monday and maybe on week days the hotel might consider offering breakfast from 7am. We have previously stayed at other hotels in Windsor and in future I would review our experience and other hotel options, should we be booking a hotel in Windsor.

Fantastic stay as always

Customer review rating 4.4/5

Alys E. Families - 11/01/2020 Confirmed reviews ALL

As always we had a fantastic stay at the Castle Hotel in Windsor. Adrian was particularly helpful and went out of his way to make our stay a pleasurable one. All other staff including the wonderful lady in the restaurant and the bartenders were equally as helpful. Would not hesitate to return and recommend.

Satisfactory

Customer review rating 4.4/5

Ann M. Solo - 09/01/2020 Confirmed reviews ALL

Some of the Reception staff not very friendly. They are the first people you meet, and it sets a bad tone of the stay.

Welcoming and comfortable.

Customer review rating 4.4/5

Joanne, S. H. N. Families - 09/01/2020 Confirmed reviews ALL

Lovely, comfortable interior. Excellent food. Staff were fantastic but the hotel seemed very under staffed. However, all staff were so helpful and calm even under visible pressure of having too much to do (bar, lounge and breakfast). Daniel at Reception was extremely kind and helpful to my 84 year old mother during our stay. The event staff for the New Years Eve ball were incredible. Would definitely visit again.

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