Castle Hotel Windsor - MGallery 4 stars

Customer review rating 4.4/5 7,614 reviews

ALLSAFE approved hotel

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Castle Hotel Windsor - MGallery
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+ 20 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel.

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Events space capable of accommodating 260 guests

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 11 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LER windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodation(s)

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
Single Bed

Our restaurants and bars

Leaf at The Castle

Type of cuisine: Other cooking style

Leaf at the Castle

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

HOTEL BAR

With simple, elegant and inviting decor, the Leaf at the Castle Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,614 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,315 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location great stay

Customer review rating 4.5/5

Paul C. Couples - 10/06/2021 Confirmed reviews ALL

excellent service and excellent hotel

Well located

Customer review rating 4.0/5

P W. Families - 09/06/2021 Confirmed reviews ALL

Nice

Good Location

Customer review rating 4.0/5

J M. J. Couples - 09/06/2021 Confirmed reviews ALL

Bruno was very welcoming on our arrival

Lovely stay

Customer review rating 3.5/5

Kate C. Families - 08/06/2021 Confirmed reviews ALL

Just a few things - service in the bar was very slow. Also, when I contacted someone in reception for room service for warm milk for my baby, I was told there would be a charge and that she would only do it because someone had already done it for me the previous day. I didn’t mind if there was a charge but I thought she was quite rude.

Fantastic Stay

Customer review rating 5.0/5

Natalie K. Couples - 08/06/2021 Confirmed reviews ALL

We spent one night at MGallery Castle Hotel and enjoyed every minute of our stay. The staff were so welcoming and incredibly helpful. The room was lovely and spacious. Breakfast was delicious and well presented. We shall definitely be returning again soon.

great

Customer review rating 4.5/5

Dave Couples - 08/06/2021 Confirmed reviews ALL

very good not sure about the bar over priced and beer selection of poor taste breakfast was a bit confusing for the staff, we received our main breakfast before our cereal and tea.

Great location

Customer review rating 4.0/5

Fiona H. Couples - 08/06/2021 Confirmed reviews ALL

The overall experience at staying at the castle, Windsor was great. All safety measures were taken and staff were fantastic.

Disappointing poor service at Castle Hotel Windsor!

Customer review rating 2.0/5

Jlc Families - 08/06/2021 Confirmed reviews ALL

The level of service is so lacking at this hotel that my 4 rating is purely based on the fact that we had a very good sleep and enjoyed the walk in showers. Visiting this hotel is like walking into an NHS hospital where staff do everything to avoid eye contact and I found myself waiting around a lot to find someone who would do simple things such as seat you for a meal. We had an afternoon tea and eventually I had to get up and walk around the corner to the bar to pay as if I was in a pub. To ring reception, you have to try a number of times and let the phone ring long. The night room service was described to me as being a 24hr service but the phone just rings so I just went to bed in the end and made a coffee in my room. I booked online and checked in, as well as pre-authorised my card online so that I would only have to collect my room card upon arrival - however - people arriving after me only took 10 minutes to check in without using the service and the receptionist took 30 minutes to check me in, insisting that I do the entire process again from scratch. I booked a junior suite and a warrant holders suite and there were skidmarks in the toilet! Apart from dirty carpets and stained chairs, the decor was beautiful and beds comfortable with White Company products (do not expect shower caps or toothbrushes and the gowns are too rough to wear). Moreover, I would highly recommend that you insist on a bill upon check-out because I am busy querying the restaurant charges at the moment which is not something I would have to do at any other similar type establishment. I was offered a £25 for 2 courses in the restaurant when booking my rooms and the restaurant staff were adamant that we should order from the a la carte menu and that there would be a slight surcharge for this. Being the first time out after lockdown and the stress of dealing with the hotel staff - I really just wanted my meal and said fine but I now find there is a chunky rounded off bill on my invoice which doesn't include any detail at all.

Customer review rating 4.0/5

Caroline S. Couples - 07/06/2021 Confirmed reviews ALL

Had a lovely stay and staff very pleasant and happy to help you out.

First Class Service

Customer review rating 4.5/5

Donald R. Couples - 07/06/2021 Confirmed reviews ALL

As always from greeting at front of house to leaving made to feel welcome and very special

Good location

Customer review rating 4.0/5

Sdb Families - 07/06/2021 Confirmed reviews ALL

Overall very good, breakfast disappointing

Great location

Customer review rating 4.5/5

Frequent T. Couples - 07/06/2021 Confirmed reviews ALL

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Great location

Customer review rating 5.0/5

Karen Couples - 06/06/2021 Confirmed reviews ALL

Great service and well located in Windsor

Excellent for short breaks

Customer review rating 4.5/5

A Y. Couples - 06/06/2021 Confirmed reviews ALL

Very pleased,staff were welcoming and friendly. Excellent location and rooms were clean and very comfortable. Only bad point was breakfast was not good value for money, as my wife got the wrong breakfast and the hollandaise sauce on mine had split.

Clean

Customer review rating 2.5/5

Rachel M. Friends - 06/06/2021 Confirmed reviews ALL

Hotel was understaffed, unable to cope with demand

Staff not very attentive, my name is S. G. not G. S.

Customer review rating 2.5/5

S. G. Friends - 06/06/2021 Confirmed reviews ALL

Staff very slow, ordered four pots of tea in the afternoon that took half an hour,then told there was no credit on my account when £100 was on my account. No hand towels when we checked in.

Good location

Customer review rating 2.5/5

Paul Couples - 06/06/2021 Confirmed reviews ALL

Very good location however I think the hotel must have been short staffed as it took a long time to get drinks and food . My wife was told by a member of the bar staff not to have to many cocktails as they are very strong after spilling most of it in the tray he was carrying !!!

Well located, friendly staff

Customer review rating 4.0/5

Anonymous Families - 05/06/2021 Confirmed reviews ALL

Stayed in the executive Queen room. As per the photos on booking.com we were expecting a separate seating area and a bathroom with a walk in shower cubicle and bath, neither of which we received. Lovely room, but misleading photos!

Great stay

Customer review rating 5.0/5

Sandra K. Couples - 05/06/2021 Confirmed reviews ALL

A very good first impression the reception team were very welcoming and helpful they explained everything about the Hotel showed us to are room I was slightly disappointed when are room wasn’t in the main building I felt the room was a little tired paint peeling off the back of the bathroom door … we had a drink in the bar the staff couldn’t do enough for you Breakfast was not a great experience as we had to wait a long time for are coffee and when the breakfast came I hadn’t had my cereal it was rectified but overall not great but my overall stay was good

Good stay

Customer review rating 5.0/5

Mark Couples - 05/06/2021 Confirmed reviews ALL

Friendly staff, good service, well located, lovely place

Our most recent 20 reviews

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