Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 337 reviews

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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  337 reviews

Customer review rating 1.5/5

Michael H. Business - Confirmed reviews ALL

I booked three rooms for two nights on 29th and 30th May. The first night there was so much noise outside the room I was staying in (apparently there were many young football teams in the hotel) that I had to use my noise cancelling headphones to sleep. For the next night we were moved to a room in the courtyard. On the way to our new room Frank, my 85 year old partner, tripped and fell on his hand because of the uneven flagstones in the courtyard. We reported this to the reception and Frank was examined by a friendly guy called 'Neil' who tried to call 111 (couldn't get through) and generally helped as much as he could. He was great, but to be honest the attitude of some of the other staff left a lot to be desired. We went to the bar for a meal but as it was so noisy (football on the TV) and Frank was still in shock we tried to get a quiet table in the restaurant. We very much got the impression that it was just too much bother to help us find somewhere quiet so in exasperation we decided to go back to the bar. I have to say some of your staff are very friendly and helpful, some I think need further training, not least in a little empathy. As a follow up to that, when we got home after the weekend I took Frank to the A&E department of the Royal London Hospital where it was discovered he had suffered an oblique spiral fracture of the left metacarpal. His hand/arm is now in a cast for the next 4 - 6 weeks. This is a direct result of the uneven flagstones in your courtyard. You need to remedy this as a matter of urgency to prevent this happening to someone else.

Dear Michael, Thank you for taking the time to share your feedback regarding your recent stay with us. First and foremost, I would like to express my sincere apologies for the disruption caused by the noise during the first night of your stay. While we regularly welcome sports teams and group bookings, we appreciate that all guests should be able to enjoy a comfortable and restful stay. I am sorry that this was not your experience. I was also very sorry to learn about Frank's fall and subsequent injury. Thank you for bringing this to our attention and for updating us on the outcome of his visit to A&E. Please pass on our best wishes to Frank for a full and speedy recovery. I am pleased to hear that Neil was able to provide support and assistance at the time of the incident. I will ensure that your kind comments are passed on to him. However, I am disappointed to learn that other aspects of the service you received fell below expectations. Hospitality is built on empathy and care, particularly when guests are dealing with a distressing situation, and I am sorry that you felt some members of our team were not as helpful or understanding as they should have been. Please be assured that your comments regarding both the service you received and the condition of the courtyard have been shared with the relevant management teams. Guest safety is of the utmost importance to us, and we will ensure that the area is inspected as a matter of priority. We genuinely value your feedback, as it helps us identify areas where we can improve both our facilities and our service standards. Thank you again for bringing these matters to our attention. We are sorry that your stay did not meet the standards that we strive to deliver, and we wish Frank a smooth and speedy recovery. Kind regards, Priya Thakur Front Office Manager

Customer review rating 4.0/5

William S. Families - Confirmed reviews ALL

Comfortable room providing comfortable nights sleep. One or two minor maintenance issues promptly dealt with. Welcoming reception staff. Only disappointment was Cameo bar menu. On previous vists we have enjoyed the grilled chicken breast with mushroom, tomato and fries. On this occasion we again ordered from the grill menu. What we received was a chicken supreme cut in half with what appeared to be a herby mash and creamed vegetable strips. When we queried the dish as served we were told the mushroom, tomato and fries only came with the steaks. No recognition it was a different dish. The chicken was not as described on the menu with no indication of actual accompaniments including any potential allergies. Strongly recommend the menu be amended to clarify what is being offered. The dish itself was very tasty but not what we expected.

Dear William, Thank you for taking the time to share your feedback. We are pleased to hear that you have liked our room and the room amenities. We are sorry to hear of the disappointment regarding the food. We have shared the feedback with the head chef to look into this and retrain the team to have a better quality and consistency for our future guests. We hope to have the opportunity to welcome you back for a more relaxing experience in the future. Best Regards, Front office Manager Priya Thakur

Customer review rating 3.5/5

Adam R. Couples - Confirmed reviews ALL

Hotel and grounds are great, sadly we had a power cut on the Sunday morning so we had no tea, coffee, not even a shower before we left. Although not the hotel’s fault, it was a shame we were not notified, a call to the room, a note under the door as this was problematic before we left

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed the hotel and its grounds. However, I am sorry that your departure was impacted by the unexpected power outage on Sunday morning. While the power cut was unfortunately outside of the hotel's control, I completely understand your disappointment at being unable to enjoy basic facilities such as tea and coffee making facilities and a shower before leaving. I also appreciate your comments regarding communication. In situations such as this, keeping our guests informed is extremely important, and I apologise that we did not communicate the situation more effectively during the disruption. Your suggestion of contacting guests directly by telephone or providing a note to affected rooms is valuable feedback, and I will share this with the management team as part of our review of how we handle unexpected incidents in the future. Thank you once again for your feedback. We appreciate your understanding and hope to have the opportunity to welcome you back for a much smoother stay in the future. Kind regards, Priya Thakur Front Office Manager

Customer review rating 1.5/5

David L. Couples - Confirmed reviews ALL

Arrived at midday so stored our luggage, when we returned that night to check In the luggage was lost with little or no explanation. It eventually turned up a 3am. The external stairs up to the room were unlit and dangerous. The shower temperature in the morning was lukewarm at best.

Dear David L., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Ranieri B. Couples - Confirmed reviews ALL

Very old fashioned hotel, everything seems stuck in the 70s. Breakfast of very low quality.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 261 reviews 9.1/10 Location
  • 1,037 reviews 6.6/10 Room
  • 931 reviews 8.5/10 Service
  • 28 reviews 3.6/10 WiFi
  • 336 reviews 5.2/10 Cleanliness
  • 328 reviews 7.6/10 Breakfast
  • 285 reviews 7.9/10 Wellness Area

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