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Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating 4.1/5 6,625 reviews

ALLSAFE approved hotel

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Mercure Blackburn Dunkenhalgh Hotel & Spa
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+ 21 Services

Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Spa facilities offering a range of treatments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thalassotherapy centre (nearby)Paying
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road
Clayton Le Moors Lancashire
BB5 5JP blackburn
united kingdom

Tel: +441254303400

Fax: (+44)1254/872230

Check-in from 14h00

Check out up to 12h00

  • By plane

    BLACKPOOL At 57.6km / 35.79 miles

  • By plane

    LEEDS At 93.7km / 58.23 miles

  • By plane

    MANCHESTER At 43.8km / 27.22 miles

  • By train

    ACCRINGTON At 3.1km / 1.93 miles

GPS :53.768386, -2.39473

Our accommodation(s)

175 bedrooms blend age-old comfort with modern design and include one suite, three special feature rooms and enhanced accessibility rooms - as well as the brand new Executive Wing with walk-in showers and luxury welcome pack. All bedrooms are non-smoking and provide 24-hour room service, complimentary car parking, hair dryer, ironing facilities, flatscreen TV, and tea and coffee making facilities.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft

Classic Single room with en suite facilities

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Family room

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

CAMEO RESTAURANT

Type of cuisine: International

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAMEO BAR

Non contractual photo

The Cameo Bar serves light snacks in an informal setting. An excellent selection of wine and beer is available both by the glass and by bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPA NATUREL

Non contractual photo

The leisure club offers a relaxing atmosphere and serves light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 370

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Blackburn Dunkenhalgh Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,625 reviews

Comfortable and quiet. Great food.

Customer review rating 4.0/5

Simon T. Business - 04/05/2021 Confirmed reviews ALL

Very nice hotel, comfy bed, big room, huge TV, quiet, friendly service.

Dear Simon T., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

decent location, nice grounds, greeted with a hole in the roof and a damp smell with buckets of dirty water in the room next to the bar, still there 2 weeks later.

Customer review rating 2.5/5

Tom Business - 03/05/2021 Confirmed reviews ALL

First stay was ok, had to change rooms, breakfast was poor, soggy croissant, no jam as requested, yoghurt was far from premium, tropicana was advertised but unknown brand given, not worth the £7 )or £10 if paid on the day), poor value and poor quality, every day they got something wrong. Booked a second stay but didn't book breakfast, after booking went through noticed an extra £10 per night for parking, bearing in mind there is nothing near this hotel and they have tons of parking so it's not as if people are going to use it as a free car park and nip into town. This was removed when I complained. Checking in meant standing around for 10 mins, using the reception phone and ringing direct got no answer, eventually wandered into the kitchen and found someone. Rooms are decent size. Was checking again online for another booking, didn't book as the prices had gone up and hotel did not answer my query. 2 days later they sent me confirmation of my "booking" emailed back, out of office from person who sent it, used an email I used just a week ago, bounced back as no longer in use, phone just rings out. Found another hotel .

Comfortable stay

Customer review rating 3.5/5

Stephen Business - 30/04/2021 Confirmed reviews ALL

The location on the edge of the town was good with access to main roads and countryside. I found the room very comfortable, TV was fantastic and WiFi worked well. Hotel staff were helpful and friendly and overall a good stay considering the current circumstances and restrictions.

Dear stephen j., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott
Customer review rating 4.5/5

Ronnie Business - 29/04/2021 Confirmed reviews ALL

Nice room, pleasant staff

Dear Ronnie M., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Good stay

Customer review rating 4.0/5

Arfan Business - 28/04/2021 Confirmed reviews ALL

Had a good night sleep and room was very nice, only issues was it too me a age to find the room and had few heavy bags, maybe lack of staff because of COVID-19

Dear Arfan Mr K., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel does have luggage trollies available on request and the team are always happy to assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elisha Scott

Nice stay, great to be able to eat outside

Customer review rating 3.5/5

Stephen B. Business - 28/04/2021 Confirmed reviews ALL

Always a good stay with good service. An extra effort has been put in place to support during the Covid crisis, which is great. The only down side is that I feel the rooms are at the point of needing refurbishing.

Dear Stephen B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

No fuss, just great service!

Customer review rating 5.0/5

Nick H. P. B. Business - 26/04/2021 Confirmed reviews ALL

From the first time I contacted the hotel to my previous visit to run a business related training event, every member of the team have been welcoming, hospitable and particularly helpful. In particular, Lauren and Karen have been fabulous! If you are looking to run business meetings or events in the Blackburn area, you need look no further than the Mercure Dunkenhalgh.

Dear Nick H., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

The best night's sleep this year.

Customer review rating 5.0/5

Graham N. Business - 23/04/2021 Confirmed reviews ALL

I was impressed with the service at Mercure Blackburn Dunkenhalgh Hotel & Spa and staff sorted my request for a lighter duvet without having to be asked twice. The room was clean and the shower and bathroom facilies excellent.

Dear Graham N., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Business trip

Customer review rating 4.5/5

Michelle Business - 21/04/2021 Confirmed reviews ALL

The hotel have worked hard to maintain strict guidelines and processes during the pandemic. The check in process was quick and the receptionist was friendly and helpful. The hotel was well presented, clean with clear systems in place to maintain safety throughout our stay. The bedroom was clean although there are no longer toiletries. Overall a good stay.

Dear Michelle , We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. Thank you for taking the time to answer our survey, will certainly help focus the team, hope to see you back with us soon. Sincerely, Ivan Lynch General Manager 01…00 h6…

Very helpful informative staff, nothing was too much trouble. Very nice welcome and support during stay.

Customer review rating 5.0/5

Bline1 Families - 15/04/2021 Confirmed reviews ALL

Very satisfied with service and accommodation which was well priced. Lovely location away from main road. Room was nice and quiet

Dear Bernadette L., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Really good stay

Customer review rating 4.0/5

Lynda Business - 14/04/2021 Confirmed reviews ALL

Home from home

Thanks Lynda, Great to see you as always Sincerely, Ivan Lynch General Manager 01…00 h6…

Super staff

Customer review rating 5.0/5

Duncan F. Couples - 12/04/2021 Confirmed reviews ALL

Have stayed here twice recently , as our home was undergoing extensive renovations. Both rooms were spacious , and newly refurbished. Staff could not have been more helpful , and showed their caring and professional side when my wife suffered a medical emergency.

Dear Duncan F., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Long stay!

Customer review rating 4.0/5

Christina Y. Solo - 07/04/2021 Confirmed reviews ALL

I have been staying at Dunkenhalgh for months now; I have enjoyed my stay and the staff are great! There are issues with the water leak in the bathroom- we knew that for a long; despite this, I am happy to stay in the same room. Housekeeping can be variable; bins/ tea, coffee, milk/ cleanliness...requires chasing up sometimes, occasionally I have to chase up my email request... but overall, I am very happy with my stay and will continue to stay for another few months, I think! x

Dear Christina Y., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will look to improve regularity of housekeeping visits and once Maintenance are back on duty will prioritise the bathroom works. Thank you again for sharing your experience, and we hope your future stays will meet your expectations. Sincerely, Ivan Lynch General Manager 01…00 h6…

Overnight business trip

Customer review rating 4.0/5

Anonymous Business - 05/04/2021 Confirmed reviews ALL

Given current lockdown restrictions my hotel stay was fine. The evening meal via room service was ok and breakfast was ready before the collection time which suited me as I was early too. The room I stayed looked to be recently refurbished and was comfortable. However, there was no documentation to provide reception telephone number or services. There was also dust on the drawer doors which made me question how recently the room had been cleaned. However the bathroom was clean and the shower was nice and hot.

Dear Claire L., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Well locati

Customer review rating 4.0/5

S. Couples - 04/04/2021 Confirmed reviews ALL

Difficult in these times but it was satisfactory

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Very good stay

Customer review rating 5.0/5

Ronald C. G. L. Business - 03/04/2021 Confirmed reviews ALL

Considering the conditions caused by the covid virus I was treated very well

Dear Ronald L., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Well Located

Customer review rating 4.0/5

S B. Business - 03/04/2021 Confirmed reviews ALL

Good except breakfast !! which I thought as my dinner would be broughgt top my room didnt realisr I had to collect it so missed it ... really think instant coffee not good enough ...

Dear sally B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisha Scott

Good location.

Customer review rating 3.0/5

Donna Business - 01/04/2021 Confirmed reviews ALL

I have now stayed at this hotel several times and found it easy to find and quite comfortable. Staff are pleasant and helpful. The menu is very limited and at times the food is not very hot when it arrives at your room. On one occasion the staff member placed the food, not on a tray on the floor rather than handing it to me.

Dear Donna, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are looking to add some additional specials to the menu mid-week prior to a new menu introduction next month. We do try and get food delivered as quickly as possible, some rooms are a considerable distance from the kitchen but every effort will be made to ensure improvement on points raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

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