Mercure Salisbury White Hart Hotel 4 stars

Customer review rating 4.2/5 3,611 reviews
Mercure Salisbury White Hart Hotel
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Grade II listed Georgian building with original features

  • Five minutes' walk from the iconic Salisbury Cathedral

  • The White Hart can accommodate up to 120 guests

  • Located 12 miles away from the world-famous Stonehenge

  • Squires Restaurant serves international cuisine

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Tanning salon (Nearby)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
SP1 2SD
salisbury
united kingdom

Tel: +441722327476

Fax: (+44)1722/412761

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNATIONAL At 39.1km / 24.3 miles

  • By plane

    LONDON HEATHROW At 124.7km / 77.49 miles

  • By plane

    SOUTHAMPTON At 38.9km / 24.17 miles

  • By train

    SALISBURY At 1.8km / 1.12 miles

GPS :51.066677, -1.793561

Our accommodations

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege room

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini bar with free soft drinks(...)

Executive double or twin room

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 9
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

SQUIRES RESTAURANT

Type of cuisine: International

Squires Restaurant is renowned for its traditional British cuisine, served in elegant and relaxing surroundings. Available for hire for various functions the restaurant can seat up to 110 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPIRES BAR

Photo non contractuelle / Strictly non binding

Spires Bar & Lounge, the meeting place in Salisbury for a relaxing morning coffee, lunchtime snack or a traditional Wiltshire Cream Tea. In the evening our bar transforms to a relaxed dining area for guests to enjoy local cuisine prepared by our chefs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Salisbury White Hart Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,611 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,226 reviews

Comfortable bed

Customer review rating 4.2/5

Josh Solo - 10/02/2020 Confirmed reviews ALL

I love that bed.

Dear Karumi Y., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of our team, especially the reception with the information required. As we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Disappointing Bedroom

Customer review rating 4.2/5

Amanda H. Families - 10/02/2020 Confirmed reviews ALL

Great location , very disappointing room ! Very dated room , extremely cold , curtains a disgrace & bathroom no heat , towels seen better days & floor extremely slippery , need I say more .....

Dear Alison C., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. Allow me to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can confirm that the hotel is in the process of refurbishing the bedroom stock and have produced sample rooms for approval for the next stage of development. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Good stay.

Customer review rating 4.2/5

Chris Business - 09/02/2020 Confirmed reviews ALL

The building was lovely and the room was well equipped. The staff were all very friendly and helpful.

Dear Vanessa P., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Poor quality of food

Customer review rating 4.2/5

R S. Business - 07/02/2020 Confirmed reviews ALL

Very poor evening meal

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. Allow me to apologise that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

Excellent

TripAdvisor rating 4.0/5

JudyW1 07/02/2020 TripAdvisor review

We had my father-in-laws wake here and it was perfect - Sarah and Amanda were very helpful with the booking and the staff were great on the day. My husband and I stayed over the night before and had a lovely room.

Dear JudyW1 Thank you for taking the time in contacting us and for your kind words during such a difficult time for your family and yourself. I will of course share this with Sarah, Mandy and the rest of the team in delivering the quality of service expected for such an occasion. Wishing you all the best for the rest of 2020. Kind Regards Mark Postlethwaite General Manager

Great stay!

Customer review rating 4.2/5

Gill F. Business - 05/02/2020 Confirmed reviews ALL

Stayed overnight for work on the sunday at a local church. All extremely comfortable. No problems.

Dear Gillian F., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Very centrally located and staff were very helpful and courteous.

Customer review rating 4.2/5

Maria Friends - 05/02/2020 Confirmed reviews ALL

We had a lovely stay and location was perfect. Easy walk to everywhere . While hotel was old rooms had been updated and are very spacious . Large tv with everything g you would require in rooms. Bathrooms a little small but still fine,

Dear Maria K., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Tibor, Sophie and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Good after the first half houe

Customer review rating 4.2/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

When we arrived our rooms did not match those we had booked, we did not have interconnecting rooms, nor did one of our rooms have twin beds - despite me calling during the week to discuss and confirm my reservation. I asked to speak to the Duty Manager and he quickly resolved the situation. After that we had a very good experience, all the staff were very helpful, polite and accommodating - we managed to leave something in one of the rooms and this was also helpfully resolved. If it wasn't for the issues over the booking I would have given a 9 when considering a combination of value and experience

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. Firstly allow me to apologise for the lack of communication which has already been addressed with the Front Office team. However I was pleased that did not mar your visit and appreciate the feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be bale to welcome you back sometime in the future. Kind Regards Mark Postlethwaite General Manager

Adequate stay

Customer review rating 4.2/5

Carole Friends - 04/02/2020 Confirmed reviews ALL

The bedroom and bathroom were very tired. Service was good

Dear Carole L., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. I am sorry that your experience did not meet your expectations on this occasion. As you may have noticed the hotel is in the process of producing sample rooms for branded approval as we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

great location with free car park.

Customer review rating 4.2/5

Tt Couples - 03/02/2020 Confirmed reviews ALL

Location is great, free car park

Dear Nguyen tu Tram T., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Great service

Customer review rating 4.2/5

Anonymous Families - 29/01/2020 Confirmed reviews ALL

Short stay, nice building. Staff went out of their way to help

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with all of the team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the future. Kind Regards Mark Postlethwaite General Manager

The Way it Was!

Customer review rating 4.2/5

Gordon M. Couples - 28/01/2020 Confirmed reviews ALL

We enjoyed our stay and would come again, nice to see an older establishment well maintained and providing the more traditional style of service. If I were to be a little hyper critical, I did not understand the book on line facility which is what I did however it did not appear to make any difference to my arrival, Bedroom a little drab ie no colour, staff dress code could be looked at and lack of any kind of milk on the morning Tea/ Coffee Tray, purely my observations.

Dear Mr M., We very much appreciate all of your comments and feedback regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services and review the service and uniform within the food and beverage department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Great location

Customer review rating 4.2/5

Norma M. Friends - 28/01/2020 Confirmed reviews ALL

Have stayed in this hotel on a number of occasions when attending functions. Mostly always had a good nights sleep but this time, the air conditioning/heating seemed to switch on and off noisily (rattling sound) at regular intervals and couldn't be controlled, having said that, we had a reasonable sleep but could have been better.

Dear Norma M., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. I understand that the highlighted concern is under investigation by the Maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Great location

Customer review rating 4.2/5

David L. Friends - 27/01/2020 Confirmed reviews ALL

All went smoothly from early arrival checkin to check out

Dear David L., We very much appreciate all of your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Rain came through the roof

Customer review rating 4.2/5

Matt S. Business - 25/01/2020 Confirmed reviews ALL

The rain was pouring into my room through the roof.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Salisbury White Hart Hotel. The works to both investigate and remedy the issue with the hotel front has been approved and we are currently waiting for confirmation on the dates. I am sorry that your experience did not meet your expectations due to this and wish to express my thanks for your patience. We hope we have the opportunity in welcoming you again at Mercure. Kind Regards Mark Postlethwaite General Manager

An extremely enjoyable stay where we were very well looked after.

Customer review rating 4.2/5

Anonymous Couples - 24/01/2020 Confirmed reviews ALL

All the hotel staff, reception, breakfast room, lounge and housekeeping went out of their way to be helpful and professional. Our bedroom was excellent, breakfasts were good and the decor and atmosphere of the hotel highly pleasing. The location turned out to be, as anticipated, central and very convenient as we travelled by train.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with the Front Office Manager and the rest of the team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Well located

Customer review rating 4.2/5

Anonymous Couples - 23/01/2020 Confirmed reviews ALL

Having a car park is what draws us to the hotel and to explore Salisbury. Room was lovely and Spacious. Staff were very pleasant and welcoming on arrival.

Dear Susan C., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. I will share all of your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Excellent stay.

Customer review rating 4.2/5

Dafydd Couples - 23/01/2020 Confirmed reviews ALL

Everything tip top.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Absolute gem!

Customer review rating 4.2/5

Debbie Families - 21/01/2020 Confirmed reviews ALL

A wonderful relaxed weekend. The hotel was a bit quirky but very tranquil and comfortable - not like the sterile atmosphere in most chain hotels! The staff were very friendly and nothing was too much trouble.

Dear Mrs J., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Tibor and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Good stay

Customer review rating 4.2/5

Karen B. Families - 21/01/2020 Confirmed reviews ALL

Great room and extremely helpful and friendly staff.

Dear Karen B., We very much appreciate your comments regarding your stay at the Mercure Salisbury White Hart Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager
Our most recent 20 reviews

In partnership with TripAdvisor