Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,885 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,885 reviews

Customer review rating 5.0/5

Jennifer L. L. Couples - Confirmed reviews ALL

Kind and courteous staff, nice room and amenenties.

Kia Ora Jennifer, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed our central location and the views of the new stadium, the cathedral, and the tram—it's something many of our guests love, and we’re so pleased it added to your stay. It’s also fantastic to know that you found your room comfortable and well-appointed, and that our breakfast selection met your expectations. Your kind words about our team truly mean a lot. We are especially pleased to hear your recognition of the team member who assisted with your check-in and luggage—your feedback will certainly be shared with her, as it will make her day. It’s incredibly rewarding to know that every aspect of your stay, from arrival through to departure, was a positive one. Your perfect scores and your willingness to recommend us are greatly appreciated. We hope to have the pleasure of welcoming you back again soon for another memorable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Robert B. Couples - Confirmed reviews ALL

We’ve stayed hear a number of times now and love the central location. We did have an issue with our original room, there was excessive noise from compressors situated either on the roof or from service shafts which disrupted our sleep. The staff were accomodating though the following day and we managed to change rooms. My other recommendation would be to renovate the rooms as they are starting to show their age.

Dear Robert, Thank you for taking the time to share your detailed feedback, and for your continued loyalty as a valued Gold member of ALL – Accor Live Limitless. It’s always a pleasure to welcome you back, and we truly appreciate you choosing to stay with us time and time again. We’re delighted to hear that you continue to enjoy our central location and that our team was able to assist you promptly when the issue with your initial room arose. That said, I sincerely apologise for the disturbance caused by the noise you experienced. A restful night’s sleep is essential, and we regret that we fell short on this occasion. Please rest assured that your comments have been shared with our maintenance team for further investigation. We also greatly appreciate your feedback regarding the condition of our rooms. Your comments are both noted and valued, and they will certainly be taken into consideration as we plan for future improvements and upgrades. It’s encouraging to see that many aspects of your stay, including our team, breakfast, and overall service, were well received. Your feedback helps us to identify where we are doing well and where we can improve, and we thank you for your honest insights. We truly hope to have the opportunity to welcome you back again soon and provide you with an even more seamless and comfortable experience. Warm regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Richard L. B. Business - Confirmed reviews ALL

Rooms a little tired, but comfortable

Kia ora Richard, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you found your overall experience comfortable and that you were well looked after by our team, particularly during your arrival and check-in. It is also great to know that you appreciated the cleanliness of the hotel, as well as the WiFi and your departure experience. We do, however, note your comments regarding the condition of the rooms and appreciate your honest feedback that they are feeling a little tired. We understand how important a fresh and comfortable environment is, especially for our business travellers, and your comments have been shared with our management team for review as we continue to plan ongoing improvements. Your feedback regarding breakfast selection and sustainability efforts has also been noted. These are both key focus areas for us, and input from valued guests such as yourself helps us to continually refine our offering. We truly appreciate your loyalty as an ALL – Accor Classic member, and your willingness to recommend us to others. We hope to have the pleasure of welcoming you back in the future, where we trust you will notice continued enhancements to your experience. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Jeremy B. Solo - Confirmed reviews ALL

Great service, good hotel. Some minor paint work issues in the room that need to be fixed.

Kia Ora Jeremy, Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We’re delighted to hear that you enjoyed our location, found our team welcoming, and experienced great service throughout your visit. Your kind words about the bar staff and the team overall truly mean a lot—I'll be sure to pass along your compliments to everyone. It’s especially rewarding to know you felt well recognised as a valued ALL Silver member. We also appreciate your constructive feedback regarding the paintwork in your room. Please accept our apologies for this oversight. Your comments have been shared with our maintenance team, and we are addressing these details to ensure a more polished experience for future stays. It’s wonderful to hear that you enjoyed your dinner, found the WiFi reliable, and recognised our sustainability efforts. We’re continuously working to improve in these areas, so your positive feedback is very encouraging. Thank you again for your support and for recommending us. We truly hope to welcome you back again soon for an even more seamless and enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Philip H. Couples - Confirmed reviews ALL

Excellent meals. Great room, view, sun and layout. Helpful staff. Great location for walking

Dear Philip, Thank you for taking the time to share such a detailed review of your recent stay with us. We’re delighted to hear that you enjoyed your meals, the comfort and layout of your room, as well as the beautiful views and sunny aspect. It’s also wonderful to know our team made a positive impression with their helpful service, and that our location made it easy for you to explore on foot. We especially appreciate you mentioning your booking experience—our team is always happy to assist, and we’re glad we could accommodate your date change smoothly during a difficult time. Your feedback regarding sustainability efforts and the loyalty programme is also very valuable. We are continuously working on improving in these areas, and your insights help guide those efforts. Thank you again for your kind words and for your loyalty. And We hope to welcome you back for another relaxing and enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Other web-users rate our hotel

  • 1,170 reviews 9.3/10 Location
  • 1,304 reviews 7.1/10 Room
  • 1,422 reviews 8.9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 420 reviews 7.9/10 Cleanliness
  • 374 reviews 7.7/10 Food
  • 356 reviews 7.8/10 Breakfast
  • 206 reviews 5.4/10 Value

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