Novotel Christchurch Cathedral Square Hotel 4 stars

Customer review rating 4.4/5 10,303 reviews

ALLSAFE approved hotel

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Novotel Christchurch Cathedral Square
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+ 22 Services

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 christchurch
new zealand

Tel: +6433722111

Fax: (+64)3/3722112

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 11km / 7 miles

GPS :-43.530636, 172.637298

Hotel services

THE SQUARE RESTAURANT

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 154 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 154 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • German
    • Swedish
    • Chinese Mandarin
    • Italian
    • Russian
    • Thai
    • Indonesian
    • Japanese
    • Korean
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Unsecured Outdoor Self Parking Additional charge
    • Near the property
    • 16 parking spaces
    • Public
  • Valet Parking Additional charge
    • On site
    • 14 parking spaces
    • Private
    • Valet parking
Well-being
  • In Balance Gym
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,303 reviews

TripAdvisor Rating 4.0/5

1,402 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The best location

TripAdvisor rating 5.0/5

10rustems 15/10/2021 TripAdvisor review

This hotel is close to everything in the city centre. Walking distance to shops, restaurants & bars. Especially to huge playground. It has a good restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Great service, fantastic location

Customer review rating 4.5/5

Andrea Families - 13/10/2021 Confirmed reviews ALL

We had an excellent stay at the Novotel, staff were very friendly and accommodating, nothing was a problem.

Hi Andrea, Thank you for the fabulous feedback. We can’t wait to welcome you back to our hotel. Sincerely, Sebastian Paletasala Front Office Manager.
Customer review rating 4.5/5

Anonymous Friends - 13/10/2021 Confirmed reviews ALL

Comfortable quiet room. Friendly staff at reception.

Location, location

Customer review rating 5.0/5

R. Families - 13/10/2021 Confirmed reviews ALL

Hi! We enjoyed our stay at Novotel for 4 nights. Location is the best, all central attractions is close to hotel. Breakfast was very nice and tasty, kids enjoyed it especially.

Hello Satiyev, Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Warmest regards Sebastian Paletasala Front Office Manager

Good location

Customer review rating 2.5/5

James M. Families - 12/10/2021 Confirmed reviews ALL

Great staff, with little training and knowledge of customer service and hospitality service compared to other Accor hotels we have stayed at.

Dear James M., Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square. Negative feedback about our customer service is the most disappointing feedback of all to receive as a manager. We have fallen short of our own expectation and I am very sorry. Please rest assured your comments are being followed up internally. Regarding your comments about you email address. We have updated your profile at the hotel with the correct email you would like us to use moving forward. I am also in contact with our Accor helpdesk to help change your email attached to your membership. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards Sebastian Paletasala Front Office Manager

Consistently high level of customer service

Customer review rating 4.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

2 nights for business. Room was of a high standard and the service level of the staff was great again.

Hi Rodney, Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square. Hearing we have helpful and friendly staff is the best compliment I can receive as a manager, thank you and rest assure I will pass the comments along We hope to see you back again soon Sincerely, Sebastian Paletasala Front Office Manager

Great staff, perfect location and nice accommodation

Customer review rating 5.0/5

Pip B. Couples - 11/10/2021 Confirmed reviews ALL

Reception staff were welcoming and very helpful.

Hi Michael, Thanks for the fabulous feedback. Hearing we have helpful and friendly staff is the best compliment I can receive as a manager, thank you and rest assure I will pass the comments along We can’t wait to welcome you back to our hotel. Sincerely, Sebastian Paletasala Front Office Manager

Very pleasant, and conveniently licated

Customer review rating 4.0/5

Anonymous Families - 10/10/2021 Confirmed reviews ALL

Very comfortable. Be good if you added a plunger and real coffee into your rooms.

Well located. Great restaurant.

Customer review rating 3.5/5

Emma Families - 10/10/2021 Confirmed reviews ALL

Hotel nice and central. Room a little compact for three adults. Restaurant & bar great, fantastic dinner. Staff pleasant and attentive.

Hi Emma, Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Sincerely, Sebastian Paletasala Front Office Manager

Well located

Customer review rating 2.0/5

Mel C. Families - 10/10/2021 Confirmed reviews ALL

Lovely staff, room was nice, however there was more pressure out of the bathroom tap than the shower and the air con didn’t work so the room was very hot.

Hi Ben, Thank you for taking the time to tell us about your experience at the Novotel Christchurch. We are sorry that your experience did not meet your expectations. I was delighted to read that you find our staff lovely and accommodating. Your comment in regards about shower pressure and the air condition has been passed on to our maintenance team to look in too and to resolve the issue which you encountered so that it won't occurred again in the future. We appreciate you sharing your concerns, and it is our hope that your next stay will be a more positive experience. Warmest regards Sebastian Paletasala Front Office Manager

Great spot, handy to town

Customer review rating 4.5/5

Sonya Couples - 10/10/2021 Confirmed reviews ALL

Pleasurable staff always polite and acknowledged us

Hello Sonya, Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Sincerely, Sebastian Paletasala Front Office Manager

Great stay look forward to next

Customer review rating 5.0/5

Richard Couples - 06/10/2021 Confirmed reviews ALL

Enjoyed the stay and the quality of service. Speicial shout out to the ringawera (kitchen staff). Na raatou ngaa tonunga o te manaakitanga. They really looked after us so well

Hi Richard, Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, Ringawera in particular, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. Thank you again for sharing your experience, and we hope to see you back soon.. Sincerely, Sebastian Paletasala Front Office Manager

Good location

Customer review rating 3.0/5

Grant Business - 06/10/2021 Confirmed reviews ALL

Staff where great and restaurant and main entrance great, what lets you down is the repair/condition of the rooms. Was clean but very worn out

Excellent location with great staff

Customer review rating 4.5/5

Pamela T. Families - 06/10/2021 Confirmed reviews ALL

I have stayed before for business; this time was for leisure. The hotel is centrally located and its staff are excellent. The restaurant features local produce superbly cooked. The rooms while older are clean and tidy with excellent bed linen. On the higher floors there are lovely views out over the city.

HI Pamela, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Paletasala Font Office Manager

Great stay and Location

Customer review rating 5.0/5

Donal B. Families - 05/10/2021 Confirmed reviews ALL

We loved our stay and we took the offer to upgrade and had a great stay, Staff were friendly and very helpful. Views from room were awesome and great to have a balcony to watch the world go by.

Dear Donal B., What an amazing review. Thank you for taking the time to share your thoughts. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us and you loved the views from your room balcony. We understand that you have a hectic schedule and a busy life, but if you have a spare moment, we always appreciate an honest review on TripAdvisor. Thank you again for the fabulous feedback. We can’t wait to welcome you back to our hotel. Sincerely, Sebastian Paletasala Front Office Manager

Well located

Customer review rating 5.0/5

Paul G. Couples - 05/10/2021 Confirmed reviews ALL

Really enjoyed staying at the hotel so close to everything, staff friendly, and helpful

Hi Paul, Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square I'm pleased to hear you enjoyed your stay and found our staff very helpful and friendly. Thank you again for sharing your feedback and we hope to see you back again soon Sincerely, Sebastian Paletasala Front Office Manager

Excellent location and wonderful staff

Customer review rating 4.0/5

Simon Families - 05/10/2021 Confirmed reviews ALL

Staff were really pleasant, very helpful. The lovely gentleman working Sunday afternoon is a particular asset to you! (EV charger does not service a Tesla) but otherwise everything was really excellent

Hello Simon, Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us and especially with one of the staff member which help you with vehicle. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Sincerely, Sebastian Paletasala Front Office Manager

great location

TripAdvisor rating 4.0/5

JanineRodge Business - 03/10/2021 TripAdvisor review

all staff we encountered in our 3 day stay were courteous, friendly & extremely professional making our trip most enjoyable. Despite covid restrictions in place & wearing masks all staff continued on in their roles in a cheery manner which is always a welcome sight

Comfortable Convenience

TripAdvisor rating 5.0/5

77tane 16/09/2021 TripAdvisor review

This hotel is so convenient to everything in the city centre. Walking distance to shops, theatre, restaurants & bars, the Avon. The hotel itself is very comfortable with an excellent restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello Tane Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us Safe travels and we hope to see you again soon

Very good location and services

TripAdvisor rating 5.0/5

mimasalesk 14/09/2021 TripAdvisor review

Thank you for the very good service and it was a walking distance to town.... We will surely stay here in our next vacation in Christchurch.... Will definitely recommend it to our family and friends...

Hello mimasalesk Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you We can’t wait to welcome you back to our hotel

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