Kia Ora Roy, Thank you so much for your wonderful feedback and continued loyalty to Novotel Christchurch! It is always a pleasure to welcome you back, and we are delighted to hear that your stays continue to be such a wonderful experience. We are especially pleased that Yasmine made such a positive impression with her personable, patient, and genuine approach to service. We will be sure to share your kind words with her, as recognition like this means so much to our team. Thank you again for your support and for choosing to stay with us whenever you are passing through. We look forward to welcoming you back for many more enjoyable stays! Warmest regards, Joshua Guest Services Manager

Kia Ora Philip, Thank you for your fantastic feedback! We are delighted to hear that you had such a wonderful three-night stay with us and enjoyed your upgrade to the 13th floor, spacious room, and beautiful views of Christchurch. It is especially lovely to hear that breakfast was a highlight of your visit. We will be sure to share your kind words with our breakfast team, who will be thrilled to know their accommodating service made such a positive impression. We are also pleased that you enjoyed your dining experiences with us. As a valued ALL Accor Diamond member, we sincerely appreciate your loyalty and are grateful you chose to stay with us. We look forward to welcoming you back to Novotel Christchurch when your travels bring you to New Zealand again! Warmest regards, Joshua Guest Services Manager

Kia Ora Bradley, Thank you for your lovely feedback! We are delighted to hear that you enjoyed our central Christchurch location, the friendly welcome at check-in, and your room overlooking the square. It sounds like the afternoon sunshine made your stay even more enjoyable! We truly appreciate your support as an ALL Accor Silver member and are pleased that you had such a comfortable stay with us. We look forward to welcoming you back to Novotel Christchurch for another wonderful visit. Warmest regards, Joshua Guest Services Manager

Kia Ora Megan, Thank you so much for your wonderful feedback! We are delighted to hear that you and your family had such an enjoyable stay in Christchurch and that our central location made exploring the city so convenient. It is especially lovely to know how much you appreciated our children’s family room. Creating a welcoming space where families can relax and children can enjoy themselves is so important, and your kind comments are truly appreciated. We are also pleased that our team made you feel well looked after throughout your stay. As a valued ALL Accor Diamond member, thank you for your continued loyalty and for choosing Novotel Christchurch. We look forward to welcoming you and your family back for another memorable visit! Warmest regards, Joshua Guest Services Manager

Dear Bianca, Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to hear that you enjoyed our excellent location, the cleanliness of the hotel, and our delicious food, especially the breakfast. It is always rewarding to know that our guests have had such a fabulous experience, and we truly appreciate your kind words and recommendation. Your feedback means a great deal to our team, and we look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Joshua, Thank you for your lovely feedback! We are delighted to hear that you enjoyed a comfortable stay and found our team so pleasant and helpful. Providing warm, welcoming service is something we truly value, so it is wonderful to know this made a positive impression on your visit. We are also pleased that you enjoyed our breakfast and had such an enjoyable overall experience with us. Thank you for choosing Novotel Christchurch and for your support as an ALL Accor Classic member. We look forward to welcoming you and your friends back again for another wonderful stay! Warmest regards, Joshua Guest Services Manager

Kia Ora Jason, Thank you for sharing your feedback. I am sorry that your stay did not meet your expectations. I would like to address your concern regarding breakfast in particular. I understand that you observed another guest coughing and sneezing near the buffet and raised this with Manabu, who immediately escalated the concern to me. As the Food & Beverage Manager, I personally attended to the matter and, as a precaution, immediately arranged for all food items on the buffet to be replaced. We take food safety and hygiene extremely seriously, and I am sorry that this situation left you feeling that the concern was not addressed. I appreciate you bringing it to our attention, as it allowed us to take immediate action. I also understand your disappointment regarding the gym being unavailable without prior notification, particularly as this was an important reason for choosing our hotel. We will review how temporary facility closures are communicated to guests. Thank you again for your feedback. We are sorry that your overall experience fell short of the standard we aim to provide. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Dear Abigail, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our comfortable rooms, delicious food, and the warm service provided by our team. However, we sincerely apologise for the inconvenience and frustration caused by the lift, especially having to wait so long when staying on the 9th floor. We completely understand how disappointing this must have been, particularly during a business trip when time is valuable. Please rest assured that your feedback is important to us, and we regret that this aspect of your stay did not meet your expectations. We also appreciate your feedback regarding your ALL loyalty membership recognition, as it helps us identify areas where we can improve our guest experience. Thank you again for your kind comments and valuable feedback. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for a much smoother and more enjoyable stay in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Lars, Thank you so much for your wonderful feedback and for choosing to stay with us for your family trip. We’re delighted to hear that you had such a lovely stay and that our team made such a positive impression on you. It’s especially pleasing to know you enjoyed our improved breakfast selection as well. Your kind words about the team mean a great deal to us, and I’ll be sure to share your feedback with everyone — it’s always wonderful for our staff to know their efforts are appreciated. As a valued ALL Accor Platinum member we truly appreciate your continued loyalty and support. We’re thrilled to see your recommendation and hope to have the pleasure of welcoming you and your family back again soon. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Alyssa, Thank you for taking the time to share such a wonderful review following your recent stay with us. We’re delighted to know that you had a great experience and that you found your room spacious, clean, and well equipped. It’s especially lovely to hear your kind words about our Front Desk team. We take great pride in providing helpful and welcoming service, and I’ll be sure to share your compliments with the team—they will be thrilled to know they helped make your stay more enjoyable. We’re also pleased that you found our location convenient for exploring the city by both foot and public transport. Thank you as well for your continued support as a valued ALL – Accor Live Limitless Gold member. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your partner back for another excellent stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Natasja, Thank you for taking the time to share such detailed feedback following your stay with us. We are very pleased to hear that you enjoyed our convenient location and that our team made such a positive impression. It is wonderful to know that you found everyone friendly and helpful, and we truly appreciate your kind comments about the team. We are very sorry that the open bathroom and sink design did not meet your expectations. We completely understand that this style of bathroom is not to everyone’s preference, and we sincerely apologise that this significantly impacted your overall experience and your decision to stay with us again. We appreciate you taking the time to highlight this, and your feedback has been shared with our management team for consideration. Thank you again for your honest feedback and for recognising the efforts of our team. We are sorry that, despite the positive aspects of your stay, the room design ultimately fell short of your expectations. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Matt, Thank you for taking the time to share your feedback. We are sorry to see that your recent experience did not meet your expectations. We take comments regarding our food quality and, particularly, hygiene standards extremely seriously. However, the concerns raised in your review are very broad, and we would appreciate the opportunity to understand exactly what you experienced. If you could provide us with some further detail around the dishes, service or specific hygiene concerns you observed, we would be happy to investigate this with our kitchen and Food & Beverage teams. Our menu continues to focus on quality New Zealand produce, with a balance of meat, seafood and vegetarian dishes. We have also been working to reduce food waste and make more responsible choices around our operations, but we certainly do not want any of these initiatives to compromise the quality or experience our guests receive. We are pleased that you rated your accommodation and departure positively, and we would genuinely appreciate the opportunity to better understand the concerns that led to such a low overall rating. Kind Regards, Shriya Chimbaikar Food and Beverage Manager

Kia Ora Kathleen, Thank you for taking the time to share your wonderful feedback and for rating your overall experience 80/100. We are delighted to hear that you enjoyed your stay and that you found your accommodation and the hotel exceptionally clean. It is especially lovely to know that our Reception team made such a positive impression. I will be sure to share your kind words with the team, as recognition like this is always greatly appreciated. We are also pleased that you enjoyed our breakfast selection, WiFi, and check-in and check-out experiences, and that you appreciated our efforts towards sustainability. We do appreciate your feedback regarding having only one elevator serving the entire hotel. We understand that this can be inconvenient, particularly during busy periods, and your comments have been noted and shared with the appropriate team. Thank you once again for choosing to stay with us, Kathleen. We truly value your loyalty as an ALL Accor Classic member and hope to have the pleasure of welcoming you back again on your next visit. Warmest regards, Joshua Guest Services Manager

Kia Ora Yvette, Thank you so much for your lovely feedback. It’s wonderful to hear that you had a great stay with us and enjoyed both dinner and breakfast. I’m especially pleased to hear your kind words about our team and the warm welcome you received on arrival. I’ll make sure your feedback is shared with the team — they’ll be delighted to know they made such a positive impression. Thank you also for mentioning the bathroom amenities. While it was only a small issue, I’m sorry they weren’t replenished as they should have been. We’ll certainly follow this up with the team. We hope to welcome you back to Novotel Christchurch Cathedral Square again soon. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Gregory, Thank you for your fantastic 100/100 review and for sharing such wonderful feedback about your recent stay with us. We are delighted to hear that our central location made it easy for you and your partner to explore Christchurch and enjoy your holiday. It is wonderful to know that you were pleased with our amenities, breakfast, cleanliness, accommodation and, most importantly, our team. Your kind comments are greatly appreciated, and we will be sure to share them with everyone. We are also thrilled that you enjoyed your booking experience through the ALL Accor App and, as a valued ALL Accor Platinum member, that you would give both your stay and the loyalty programme a 10/10 recommendation. Thank you once again for choosing to stay with us, Gregory. We are delighted to hear that you will stay with us again and look forward to welcoming you back on your next visit to Christchurch. Warmest regards, Joshua Guest Services Manager