ibis Casablanca City Center 3 stars

Customer review rating (ALL Rating) 4.1/5 600 reviews

Best price
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ibis Casablanca City Center - Image 1
ibis Casablanca City Center - Image 2
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Angle Zaid Ou Hmad -, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

ALLSAFE approved hotel

Hotel extras

  • Shop at Morocco Mall and Anfa Place, 20 minutes from the hotel.

  • Want to party? Ain Diab is 10 mins away: pubs, restaurants, bars, etc.

  • Discover Hassan II Mosque, the largest mosque in Morocco, a 5 min drive away.

  • Discover Casablanca's ancient medina; just 5 minutes from the hotel

  • Explore the city: the tramway station is 5 min from the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Casablanca City Center

Angle Zaid Ou Hmad -, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598, -7.6125

Telephone
Fax +212 5224-66561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BAR

A bite to eat, something to drink... It's the perfect spot for business meetings or relaxing

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  600 reviews

TripAdvisor Rating  3.5/5  1,294 reviews

Well located but hotel out of date

Customer review rating 3.0/5

I Families - Confirmed reviews ALL

I booked twice there, the first time we were on the 3rd floor, all perfect. The second time there, we were on the 15th floor, a disaster. TV not working, shower broken, cracks all over the bathroom. Clearly, not worth the price. But overall it was good.

Dear AYOUB G., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very unpleasant experience

TripAdvisor rating 1.0/5

Carla C Couples - TripAdvisor review

A very unpleasant experience! We had a couple of coffees at the bar and asked to be charged to the room. Soon after, the barman followed us to the elevator, asking to be paid. Again we asked to charge to the room. We went to dinner, and when we came back, the Batman again followed us and asked again to be paid. We paid to avoid any more hassle, but when we reached the room, both our key cards were deactivated (the clerk didn’t apologize and just said it was a coincidence that 2 cards kept by different people were accidentally deactivated at the same time). Very unpleasant and we will not be coming back.

Dear Carla, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, but horrible room

Customer review rating 0.5/5

Urmom Families - Confirmed reviews ALL

The room smelled like storage, and the window was filthy. The room wasn't cleaned or even opened for some air circulation beforehand. The bed covers were dirty and had holes in them. There were NO toiletries whatsoever. No toothpaste, no soap, no shampoo, no nothing, and the dispensers weren't functional. No flipflops to walk around the room with. The hotel was very well decorated and had a fancy outlook in the waiting areas and the restaurant and reception, but that's pointless if you're not providing the basics to your customer. When I pay almost $80 for one night for two adults, I expect the basic toiletries to be provided, I shouldn't have to buy them from outside, or to even ask for them to be put in my room. The guys at the reception looked like they hated their jobs, there was no eye contact or a smile on their faces, and they just wanted to get it over with. Maybe you should treat your receptionists better so that they can provide better customer support. The only good thing about this hotel was its closeness to the train station. But everything else sucked.

Dear FATIMA EZZAHRA A., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

good

Dear HASNA A., We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad Experience in Ibis Casablanca City Center

TripAdvisor rating 1.0/5

Rabbi N TripAdvisor review

They have a very bad service. Front desk discriminate Asians. They didn't treat us well here unlike when they handle other nations. Front desk is the worst. Knowing that Moroccan to be friendly, here is far worst. Though they have good rooms but very bad service.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 345 reviews 9.4/10 Location
  • 479 reviews 3.9/10 Room
  • 445 reviews 7/10 Service
  • 10 reviews 8.3/10 WiFi
  • 236 reviews 4.1/10 Cleanliness
  • 208 reviews 2.9/10 Comfort
  • 160 reviews 4.9/10 Breakfast
  • 90 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.