Novotel Casablanca City Center Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 2,939 reviews

ALLSAFE approved hotel

Novotel Casablanca City Center
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+ 20 Services

Hotel extras

  • 4 meeting rooms for your conferences and seminars

  • Lounge restaurant with modern decor and international cuisine

  • Close to Hassan II Mosque and the ancient medina

  • Comfortable rooms with a view of the Hassan II Mosque

  • Wellness area with fitness room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad
Rue Sidi Belyout
20190 casablanca
morocco

Fax: (+212)522466501

Check-in from 14h00

Check out up to 12h00

  • By plane

    CASABLANCA MOHAMEDV At 30km / 18 miles

GPS:33.598417, -7.613917

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 260

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,939 reviews

TripAdvisor Rating 3.5/5

1,776 reviews

Good location & worst service

Customer review rating 2.0/5

Imino Solo - 23/11/2021 Confirmed reviews ALL

When I checked out, I was asking for an envelope for putting my invoice. The receptionist said NO. They threw the invoices and let me go!!!! I was shocked to be treated in this way as an Accor diamond member However check-in receptionist was very helpful and polite

None of the rooms had everything in proper working order

Customer review rating 2.0/5

Edith R. Solo - 16/10/2021 Confirmed reviews ALL

In one room, the chair was so dirty, I would not sit in it. In another room, none of the electric worked. In the third room, the bathroom only one light worked. Rooms definitely need updating and cleaning.

well located

Customer review rating 3.5/5

A. Business - 10/10/2021 Confirmed reviews ALL

Room are not that big. However personnel behavior and attitude is very professional.

Great staff!

Customer review rating 4.5/5

Kathleen T. F. M. Couples - 05/10/2021 Confirmed reviews ALL

Started the stay with a Gate 1 Tour and then stayed an additional 3 days.

Great Service... Great Location.......Great hotel

Customer review rating 5.0/5

Canada D. &. S. Couples - 03/10/2021 Confirmed reviews ALL

We loved the service.... went above and beyond...friendly staff Great Country

Nice location

Customer review rating 4.0/5

Garba Business - 19/09/2021 Confirmed reviews ALL

Nice check in at reception, the staff that checked me inn is perfect I can't remember his name.

Perfect for tourism and business

TripAdvisor rating 5.0/5

Volpi82 Business - 17/09/2021 TripAdvisor review

Perfect location, the hotel is close to the main train station, very close to Medina and close to the commercial port of Casablanca. You can reach the big Mosque in a few minutes. Excellent and professional staff, a very special thank to Nabil for his help and advices. Rooms are clean and quiet. I will come back.

Great location and staff

TripAdvisor rating 4.0/5

jtlaudeman 10/08/2021 TripAdvisor review

I've stayed a this Novotel in Casablanca multiple times. It is convenient to the Gare Casa Port and many good restaurants and shops. I was curious to see their Covid protocols...the last time I stayed here was in February 2020. They met me at the door with a temperature check and hand sanitizer; while I checked in at the front desk, they sanitized my luggage prior to taking it to the room. The room was clean and the air conditioning was excellent. I felt completely comfortable while there and was able to enjoy my stay in Casablanca at the beginning and end of a two week visit to Morocco.

Hotel falling apart

Customer review rating 1.5/5

Mohamed R. D. Solo - 29/06/2021 Confirmed reviews ALL

Miserable breakfast and standards of the room going down; not even laundry bag.

Good stay , nice staff

Customer review rating 5.0/5

Oz A. Friends - 28/02/2021 Confirmed reviews ALL

The rate was so low Love it Breakfast was excellent Staff SK friendly

Dear Oz a., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good option for Casablanca

TripAdvisor rating 4.0/5

niguibert Business - 03/02/2021 TripAdvisor review

Nice, quiet and clean rooms, very good situation in Casablanca, many things to do at a walking distance, the hotel staff is very nice and helpful. I really spent good times here ! Only the parking is too small, fortunately, the parking staff help to park the car if needed .

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Great front desk

Customer review rating 3.5/5

Anonymous Families - 01/02/2021 Confirmed reviews ALL

Came with my family - two kids Wanted to sleep all four of us in same room but saga bed was too small for two of us

Dear Timothy M., We appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be more enjoyable than the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Ilham Business - 29/01/2021 Confirmed reviews ALL

It was a short stay however it was very good, and the staff are amazing tha

Dear Ilham faouzi G., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Need some refurbishment

TripAdvisor rating 3.0/5

msch1976202000001 Business - 13/12/2020 TripAdvisor review

hotel needs some refurbishment. Not all elevators working and inside, control panels not fixed and you have impression that it will fall out. This is not even to fix, but dangerous. Staff at breakfast / dinner / bar not very reactive. Good preparation of all COVID actions (distancing, hydrolic gel etc.)

Dear, Thank you indeed for having taken the time to write your opinion in Tripadvisor. I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Sincerely

Gréât location

Customer review rating 5.0/5

Zaki C. Business - 05/12/2020 Confirmed reviews ALL

Very friendly team

Dear Zaki Chehab M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice try post-lockdown, but not up to Accor standards

Customer review rating 2.5/5

Maria V. Business - 25/07/2020 Confirmed reviews ALL

Let me say first, that the night receptionist, Nabil, is the epitomy of Accor standards in excellence. Working during a difficult time, he has risen above the difficulties and performed his job and duties in a manner that this degreed-hotel manager would be proud of if he were my employee. Accor--take note! As for everything else (with the exception of the wonderful bed and great view), disappointment was there. Though the lounge bar was "closed", I was able to get a drink to take to my room -- given to me by a non-mask wearing bartender who touched her hair, face, and my glass. Then my receipt and money. The hotel manager (?) was standing with her (he was masked) and said nothing. When I paid, I was basically ignored, not thanked, just given the receipt and my money taken. Dinner was room service, of course (covid-hotelling!) and my dinner came to me cold as ice. I believe it was probably the same burger and fries that I had seen the delivery person wandering around with, looking for the owner of said food. I requested new and another was brought about 15 minutes later -- with burnt fries and a hard, burnt bun. I don't believe it was new, but rather put into the oven again for 10 minutes. Seriously not Accor standard! Breakfast was okay, again done through room service of course. Did not get the coffee I checked off, so had to reorder. Points given for Novotel making the best of this situation. It was served 20 minutes late--good thing I had extra time. The room had no menu, breakfast order card, nor coffee in the room, so it had to be "re-made up". Not a major thing. All in all, I think they tried to make the best of a difficult situation, but there has been plenty of time for the hotels that re-opened, to get their acts together. Signs everywhere for mandatory masks, temp taken upon entry before check-in, cleanliness was good (although not all the cleaning personnel were wearing masks). I've chosen Novotel many times as I'm an Accor loyalty card holder, and maybe I'm spoiled by the fantastic Accor Sofitels at which I've stayed. Normally I really like Novotel. But not this time. Except for super-receptionist Nabil!! Give that man a raise, Novotel/Accor!

Dear maria V., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 2.0/5

M. Business - 22/07/2020 Confirmed reviews ALL

Room service was under satisfactory. We spent two days and the rooms were not made. The hygiene (Old towels, soap,...) do not meet a four-star hotel standards. Was surprised to find the quality is less than what I experienced in the hotel before. No welcome gestures in the room as before. No water,...

Dear Hamid M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok, not more

Customer review rating 3.0/5

Fabio Families - 25/02/2020 Confirmed reviews ALL

Normal stay, the room was not super -clean, the breakfast on average

Dear Fabip B., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good bedding but needs improvement on work station

Customer review rating 3.0/5

Lg Business - 22/02/2020 Confirmed reviews ALL

I was there for business; the work station was bad: not a working lamp on desk, and no power station to plug laptop by desk; only 1 power station by bed side. Not convenient. The view overlooked a massive construction site. Not nice. Otherwise centrally located, food is acceptable.

Dear Laura G., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Once again comfortable stay in Casa

TripAdvisor rating 4.0/5

212manfreds Business - 30/12/2019 TripAdvisor review

This was my thirs time staying there and it was again a nice and pleasant stay overall. Room was comfortable and clean, personal very helpful. At present the location is surrounded by a lot of construction due to the renovation of old port area in Casa. Only minus point is breakfast due to technical defects of Coffee machines and other equipment....need to be improved.

Dear, First I would like to thank you for choosing Novotel Casa City Center. I appreciate that you take time to give us your positive feed back. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

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