Mercure Budapest City Center Hotel

Mercure Budapest City Center Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 1,141 reviews

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Hotel extras

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

GPS:47.494183, 19.052557

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Winestone City Center

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

Our accommodation(s)

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,141 reviews

TripAdvisor Rating  4.0/5  621 reviews

Noisy and small room

Customer review rating 3.5/5

Luis Business - Confirmed reviews ALL

The room was very small, and the window had very difficult access because of the desk. The bed was not comfortable at all. At night it was very noisy. Whenever we needed to use the elevator we need to wait lots of time. There were two elevators, but one was not working. The parking is very difficult to use. The location is excellent, the staff was extremely nice. After all it was a business travel and served perfectly it's purpose.

Super nice stay!

Customer review rating 5.0/5

Saeyeong J. Families - Confirmed reviews ALL

Mr. Zsolt at the reception support us very well. He made my day. Fully satisfied.

Brilliant location

Customer review rating 5.0/5

Glynis Friends - Confirmed reviews ALL

Lovely room very clean and warm friendly staff. Location is central to market and shops. Very enjoyable stay.

Dear Glynis, A great thank you for your uplifting review. I am proud to see that you enjoyed your stay with us and our excellent location especially met your expectations. I was more than happy to learn from your answers and high scores that you were very satisfied with our hotel and services from every aspect, moreover it seems that our friendly hospitality contributed a lot to the overall perfect experience. Your satisfaction serves as a great source of motivation for all of us to provide service excellence further on. I would like to thank you once again for your valuable feedback, I do hope your next stay will be as pleasant as the previous one. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

Good location

Customer review rating 3.0/5

Joan Couples - Confirmed reviews ALL

Rooms and bedding far too hot, and had to sit on floor to do hair/make-up. Nice room and well located but uncomfortable heat wise

Dear Joan, First of all, I would like to thank you for choosing our hotel and for taking your time to fill in our questionnaire. I appreciate your praise regarding our central location. On the other hand, I was distressed to read about the inconveniences you have faced during your stay. I am truly sorry that you experienced some inconvenience at your arrival due to our hotel’s high occupancy and my colleagues were unable to provide your room at the check-in time. Please be assured that we certainly do our best to avoid similar cases like that. As guest satisfaction is one of our top priority, we are taking all feedbacks extremely seriously. We strive every day to go the extra mile for our guests therefore your critical points are very well noted regarding the air conditioner and we are going to do our best to learn from it and to improve. Thank you once again for your summary and I truly hope to have the opportunity in the future to welcome you back to us. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

The cleanliness of the room was fine

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Excellent location, most of the staff service was pleasant. Dining room staff very courteous and welcoming

Dear Valued Guest, First and foremost, I would like to thank you for choosing Mercure Budapest City Center and for taking your time to fill in our questionnaire. I appreciate your praise regarding our excellent location moreover, it seems that our friendly hospitality contributed a lot to the overall positive experience. As guest satisfaction is one of our top priority, we are taking all reviews extremely seriously. I am grateful that you shared your detailed and honest review; it is the key of the continuous development of our services. Thank you once again for your summary and I truly hope to have the opportunity in the future to welcome you back to us. Kind regards, Iváncsics Nándor / Mr. Nándor Iváncsics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: H6… mercure.com | all.accor.com

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Other web-users rate our hotel

  • 843 reviews 9.5/10 Location
  • 700 reviews 6.1/10 Room
  • 712 reviews 8.3/10 Service
  • 11 reviews 7.4/10 WiFi
  • 484 reviews 8.2/10 Breakfast
  • 400 reviews 3.4/10 Comfort
  • 297 reviews 7.7/10 Cleanliness
  • 193 reviews 3.8/10 Amenities

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