Grand Mercure Shenzhen Oriental Ginza 5 stars

Customer review rating 4.4/5 3,394 reviews
Grand Mercure Shenzhen Oriental Ginza
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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • In the heart of the Futian CBD and right next to the Metro Station

  • 479 guest rooms with modern convenient facilities

  • 13 function rooms in various styles

  • International specialties in 4 Restaurants and 2 Bars

  • Indoor pool, spa and sauna facilities with relaxation experience

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard
Futian District
Guandong Province
518040
shenzhen
china

Tel: +8675583500888

Fax: (+86)755/83029333

Contact email

Check-in from 14h00

Check out up to 12h00

  • Shenzhen Bus Company :   204 Zhuzilin

  • Luobao Line :   Line 1 Zhuzilin/Exit B2

  • By plane

    Shenzhen At 35km / 21.75 miles

  • By train

    Luohu Station At 13km / 8.08 miles

GPS :22.534955, 114.012659

Our accommodations

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay. The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

Accessible room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

DELUXE ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 47
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

DELUXE ROOM, 2 Single Size Beds, Sea View

  • Max. number of persons: 3
  • Area: From 47
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 75
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

COFFEE SHOP

Type of cuisine: International

Coffee Shop serves a wide variety of dishes, with a buffet available for breakfast through dinner as well as international selection of A La Carte dishes. And the friendly staff and attentive service also will make your stay truly enjoyable.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHINESE RESTAURANT

Type of cuisine: Regional

Whet your appetite with a variety of contemporary Cantonese expertly prepared by our Cantonese head chef and team. Featuring extravagant private dining rooms in an elegant environment.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GARDEN BBQ LOUNGE

Type of cuisine: Barbecue

Garden bar, an outdoor barbecue bar provides all local beer and soft drinks all you can drink,selected steaks and more classic grill cuisine. Garden bar can also be a dream venue to organize cocktail party or other private parties, etc.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KENZO TEPPANYAKI

Type of cuisine: Japanese

KenzoTeppanyaki with an open kitchen and carefully chosen fresh materials, plus the classic living culture and sake culture, accompany you everyday in Japanese method.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE BAR

Photo non contractuelle / Strictly non binding

Sit back with a glass of wine or a whiskey at this stylish and chic bar, as you enjoy spectacular city views and immerse in the sounds of beautiful music.Wine down over a drink with the scenic views overlooking the dazzling city.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Enjoy an afternoon tea, coffee and pastries or catch up with friends over wine, while enjoying the laid back atmosphere at this elegant bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 478

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Grand Mercure Shenzhen Oriental Ginza

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,394 reviews

tripadvisor

TripAdvisor Rating 4.0/5

957 reviews

Great Hotel

TripAdvisor rating 4.0/5

JSiong Business - 19/01/2020 TripAdvisor review

I live inn this hotel for the first time, usually stayed at Novotel and will come back. I note that I have stayed at your hotel for two nights (13/1 and 14/1) but I still have not received the points and the two nights registered

Dear Mr.JSiong, Thank you so much for your positive comment on TripAdvosir.com, we really appreciated. And about your points you mentioned in the comment, expect the Le-Club Points, you might still enjoy the Le-club membership benefit from our hotel, And We are already send the bill to the Accor customer service to credit points for you, thank you for your understanding. we are all looking forward to see you again. Sincerely, Eric Guest experience manager

Friendly and well staffed

Customer review rating 4.4/5

Matthew Business - 13/01/2020 Confirmed reviews ALL

I made a call to the front desk to ensure that the booked room would not be cancalled as I was due to check in after 6pm. The front desk lady Emily was very helpful and coincidently she was the one who helped me checked in also at the reception. The hotel rooms are quite old and need to be revamped for the price paid. Hotel breakfast was also average. I'm doing a comparison actually with Mercure Penang which I stayed during December 2019 period.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies.Our hotel has been in regular maintenance to ensure a comfortable stay. Hope to serve you in the near future. Sincerely, Eric Guest experience manager

welcome drinks

TripAdvisor rating 4.0/5

Passport01092225764 Couples - 11/01/2020 TripAdvisor review

Only one welcome drink for a guest room of 2 adults is not satisfactory and no snacks was provided. The environment of the bar is not good. My previous stay in Guangzhou Sofitel hotel was provided with 2 drinks and snacks.

Dear Passport01092225764, Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. The welcome drink is for the Accor member only, and we would present some fruits for the golden, platinum, diamond member of Accor instead of the snacks. Hope to serve you in the near future. Sincerely, Eric Guest experience manager

Marvellous weekend stay

TripAdvisor rating 4.0/5

charan278 Couples - 08/01/2020 TripAdvisor review

The courteous,friendly & elegance of the Hotel & hotel staff made the stay really marvelous. The food was also fantastic. The surrounding of the hotel was also good. You can walk around the shops and also parks in the evening.

Dear charan278, We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Guest experience manager

Fantastic trip

Customer review rating 4.4/5

Yiqi F. Business - 06/01/2020 Confirmed reviews ALL

Reception & front desk staff lead by Ms Li are very courteous and helpful. Room service was great. I love it .

Dear F., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager

Value for money

TripAdvisor rating 4.0/5

Daydream15564947693 Solo travel - 04/01/2020 TripAdvisor review

As the label 'Grand Mercure' suggests, this hotel is more of an 'Oriental Ginza' than an Accor. Overall, this is nice hotel with local taste, and really good value for money. But staffs other than in reception does not speak any language other than Chinese, so you might face difficulties during your stay. (One staff visited my room before I checked out but she never explained to me why she visited) If you do not speak Chinese, but expecting 5 star international standard service, and looking for Accor hotel, go for Raffles instead.

Dear Daydream15564947693, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. We would have more English training lessons in the near future, with more colleagues hotel-wide getting involved in. And it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Guest experience manager

Second stayed, and impressed by the service

TripAdvisor rating 4.0/5

Lloyd H Family - 26/12/2019 TripAdvisor review

The hotel has been renovated and very happy to see the new look and finishing at very reasonable rates. Very convenient, next to subway station. Service was excellent at the restaurant and front desk.

Dear Mr. Lloyd H, Thank you for choosing grand Mercure Shenzhen Oriental Ginza and Giving us high praise. There are some places to eat and play around the hotel. When you stay in our hotel next time, our concierge staff can give you guidance and help. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit. Eric Guest experience manager

Great Location. Friendly Staff Members.

Customer review rating 4.4/5

C. L. Business - 24/12/2019 Confirmed reviews ALL

The hotel is slightly dated, having said so, this doesn't affect very first visit to Shenzhen. Front staffs such as David Cheng and Ken Lu had been enormously helpful during my stay. David had taken care my needs and assisted me with various questions reg. the whereabouts of the City. Ken Lu had taken his time to assist me with the requirement of transportation.

Dear Ms. L., Thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit. Eric Guest experience manager

Great Help During the stay

Customer review rating 4.4/5

P. Y. S. Business - 15/12/2019 Confirmed reviews ALL

There is some special happenping during the stay That the curior service from korea encouter china custom issue and i did not recieve it, Eventhough i did not got its package, the hotel staff of libinbu(paul-xiao wang , leo, joe, xiao ceng, xiao hu) replied me very kindly how it has been going, still update me by this weekend when i come back to korea, I will visit this hotel in 2 weeks remembering these man help and will take my package, Behalf of me, please forward my thanks to them

Dear Mr. P., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager

Very bad experience for Platinum member having stayed in this hotel for 8 years

TripAdvisor rating 4.0/5

nanbao_trip Couples - 07/12/2019 TripAdvisor review

With new management this hotel didn’t treat its loyal guests well. As a Platinum member we have stayed in this hotel one or two weeks every year since 2012. We were very disappointed by the way we were treated in the recent stay and the hotel’s new General Manager and Front Desk Manager were arrogant and not professional. The new management didn’t want to go an extra mile to make our stay comfortable and pleasant and didn’t care much. We stayed for 10 days in November and the following disappointed us the most: GM retracted his decision and denied he had agreed earlier. Rooms are equipped with hot plates and we used before. After agreeing to reconnect the hotplate in our room, GM suddenly retracted his approval and offered no explanation. When we requested to see GM, managers claimed that GM went to Shanghai (though we saw GM in the morning). After repeated requests, GM met me the next morning, but denied he approved to connect the hotplate and insisted he had gone to Shanghai and back in less than 24 hours. We were appalled by GM’s denial and insistence. Management didn’t want to do a little more to make our stay pleasant. Water in the room was lukewarm and only in the night after running for more than 15 minutes, the water would become hot. Front desk manager offered to change our room again, but this would cause huge inconvenience to us as we had a lot of luggage and already spread out, and we refused. Hotel management didn’t care and never apologized. GM believed Front Desk Manager’s claim that we made “unreasonable” requests. When complaining about the issues we encountered to Front desk manager, we did mention the benefits we received in the previous stays and what other hotels could do if guests feel not satisfied. Yet, Front desk manager reported to GM that we requested all these benefits, and even fabricated one such request as “requesting hotel chef to cook in the room”. How could we ask hotel chef to cook in the room even when the hotel didn’t allow hot plates in the room? This fabrication might have angered GM, and GM became quite hostile to me when we met, It was very unprofessional and unreasonable to believe such outlandish requests. Shenzhen Oriental Ginza is a fine hotel in a convenient location. We had loved the hotel very much as its staff and previous management took a great care of us and treated us like family members. Unfortunately, the new management has let them down. We feel sad that we will no long stay in this hotel.

Dear Mr. nanbao_trip, All your mentioned above is subjective, with strong personal sentiment, and bypassing the reality. We are very disappointed that you still felt not well treated even after the whole management team getting involving in making you feel comfortable and pleasant here. Our General Manager and Front Desk Manager have high standards and get consistently rewarded for their excellent guest service orientation. But how could they satisfy a guest who booked a superior king-size room (the basic room category) and demanding a free upgrade to a bay-view suite for 10 nights, the benefits he received in the previous stays, especially when there was high occupancy and full house at that time? GM explained that we treat our guests and colleagues with respect and integrity and we expect the same from our guests. What we received after our endeavoring to comfort you here? we could see nothing but complaints and dissatisfaction, and no respect. Special thanks to your comments at the bottom as to our staff. What we want to conclude is we have good staff, and the new outstanding hotel management as well. Sincerely, Eric Guest experience manager

Extremely helpful and pleasant experience

Customer review rating 4.4/5

Kaiesha Business - 03/12/2019 Confirmed reviews ALL

It was fine. I used room service, asked for help sorting the temperature in my room and had breakfast. While all the staff were helpful and polite, Leo was amazing. He helped me sign up to wechat and went above and beyond. Very personable, very good English and so helpful. One thing is the crisps were out of date in my room. I had already eaten them when i saw. My colleague also said some of her food was out of date.

Dear Ms. G., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Eric Guest experience manager

Return stay. Very nice hotel

Customer review rating 4.4/5

Isaac Business - 15/11/2019 Confirmed reviews ALL

Very Comfortable for the room.

Dear Mr. T., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Eric Guest experience manager

A good option in Shenzhen

TripAdvisor rating 4.0/5

Ibosio Business - 15/11/2019 TripAdvisor review

I selected this hotel because of location. It is my first time. It is a good value for money although I do believe it has to be updated. My room was big and decently quiet. Staff was polite and friendly.

Dear Mr. Ibosio, We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager

Highly recommended comfortable hotel.

Customer review rating 4.4/5

Anonymous Business - 29/10/2019 Confirmed reviews ALL

Comfortable, friendly, nice gym.

Dear Guest, We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Guest experience manager

Excellent lounge service staffs

Customer review rating 4.4/5

Xj T. Business - 27/10/2019 Confirmed reviews ALL

The following lounge service staffs have been very professional and kind to me: 郭海霞 Maria 刘肖 Amy 梁云飞 Felix 方嘉瑜 Kelly 李丽珊 Nina 廖梦婷 Judy Maria kindly helped me to book additional room for my guest with very short notice. Thanks!!!

尊敬的陶先生: 您好!听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 深圳东方银座美爵酒店 宾客体验经理 Eric谨启

Great hotel which shows already some age.

Customer review rating 4.4/5

Jan Business - 23/09/2019 Confirmed reviews ALL

It was very nice stay. Very friendly staff in executive lounge. I felt very comfortable. The only minus is the pool area which needs a update.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Our hotel has been in regular maintenance,the aim is to create a more comfortable experience.And we will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Guest experience manager

Nice stay

Customer review rating 4.4/5

Mr J. M. Business - 22/09/2019 Confirmed reviews ALL

Been a regular at this hotel. Ms crystal and Ms Serena ensures that I was upgraded to a suite room as I am Accor Gold Member. The check in was smooth and my visit to Executive Lounge for a meeting immediately after check in was handled nicely by Ms Maria and Ms Amy. Next day I got 2 hour free usage of board room which is a big plus for this hotel. The room was a corner suite and all went well.

Dear Mr. M., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager

Nice Stay

TripAdvisor rating 4.0/5

Jaswant M Business - 22/09/2019 TripAdvisor review

Been staying at this hotel for couple of years. Being a Accor Gold Member they upgraded me to a suite and Ms Crystal and Ms Serena did a wonderful professional job of allowing me a corner suite room when I checked it. After checking in I immediately went to Executive Lounge for a meeting and was helped by Ms Maria and Ms Amy in organising my lunch and they also took care to reconfirm my free board room usage for 2 hours for the next day. The executive lounge is one reason that I continue to stay in this property as I can organise my meetings with relative ease with professional help always. I ate in the Chinese restaurant and the food was good and so was the service. Will recommend this property.

Dear Mr.Jaswant M We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Eric Guest experience manager

nice hotel

TripAdvisor rating 4.0/5

catelle Business - 18/09/2019 TripAdvisor review

Good hotel, good location close to the airport ( 20 mn by car approx- depends traffic) and subway station fron of the hotel. Room was nice but very cold, impossible to change the airconditioner. very quiet.

Dear Catelle, Thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. There are some places to eat and play around the hotel. When you stay in our hotel next time,Our concierge staff can give you guidance and help. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit. Eric Guest experience manager

Great experience. Attentive staff.

Customer review rating 4.4/5

Mark G. Business - 11/09/2019 Confirmed reviews ALL

The hotel is well located in Fuitan and easy to get to Baoan and Nanshan areas. Especially helpful were David the concierge who helped me with a parcel delivery. The girls in the executive lounge were very attentive to making me feel comfortable. They went out of their way to provide great service. Impressive.

Dear Mr.Graves Morris We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager
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