Sofitel Dubai The Palm Hotel 5 stars 
Customer review rating 4.6/5 
8,063 reviews
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Sofitel Dubai The Palm Hotel
French luxury and local cuisine in the world's most exciting city
Discover the warm French-Polynesian welcome of Sofitel Dubai The Palm, a luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. We offer travelers a choice of luxury rooms, prestigious suites and fully-furnished apartments.
Dubai's legendary architecture, cosmopolitan dining and upscale shopping offer the ultimate in urban sophistication. The ambitious Palm Jumeirah development, off the city's coastline, adds 25 km sq of island paradise, with an 11 km breakwater along its outer crescent. Combining the best of both worlds, the iconic Burj Khalifa tower, Dubai Mall, and Dubai Fountain are minutes away from the beach holiday atmosphere under the swaying palms and blue skies at Sofitel The Palm Resort and Spa.
Hotel extras
Polynesian-themed rooms, suites and furnished apartments
6 outdoor swimming pools and private beach
Water sports, Eco-golf and rooftop tennis & basketball courts
Located on the famous Palm Jumeirah island
Offers more than 10 restaurants and bars
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Services and practical information
- Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
- WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Parking
- Private indoor parking
- Private outdoor parking
- Private enclosed outdoor parking
- Bus/coach parking area
- Well-lit parking
- Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Services for children
- Babysitting on request (Paying)
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
- DUBAI INTL AIRPORTPaying
- Reception open 24 hours a day
- Dry cleaning / IroningPaying
- Boutiques/shopping
- Cash machine
- Currency exchange
- Beauty salon
- Hairdressing salon
- Porter
- Concierge
Leisure and activities
- Swimming pool
- Pool (Nearby)
- Indoor heated pool (Nearby)
- Outdoor heated pool (Nearby)
- Fitness centre
- Well-being
- Hammam
- Jacuzzi
- Massage (Paying)
- Sauna
- Solarium
- Services for children
- Babysitting on request (Paying)
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
- GolfPaying
- Golf (Paying)
- Golf lessons (Paying)
- Tennis
- Outdoor tennis court
- Tennis
- Beach and water sports
- Boat excursions (Paying) (Nearby)
- Jet skiing (Nearby)
- Kayaking (Nearby)
- Pedal boat (Paying) (Nearby)
- Private beach (Nearby)
- Snorkelling/Scuba diving center (Nearby)
- Other sports activities
- Basketball facilities (Nearby)
- Billiards/Snooker (Nearby)
- Football (Nearby)
- Jogging track (Nearby)
- Volley ball facilities (Nearby)
- SkiingPaying
- Downhill skiing (Paying) (Nearby)
- Ski hire facilities (Paying) (Nearby)
Catering
- BreakfastPaying
- 6 restaurant(s)
- 5 bar(s)
- Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours
Business services
- 5 meeting room(s)
- Conventions hotel
- Business center with support staff
- Copy/print service available
Information message
In line with local government recommendations, we have either closed or changed the opening hours of some of our restaurant and bars in our hotel.
Hotel location
Sofitel Dubai The Palm
The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates
Check-in from 15h00
Check out up to 12h00
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PALM MONORAIL : AQUAVENTURE
- By plane
DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying
GPS :25.14025, 55.13242
Our accommodation(s)
CLASSIC ROOM, Courtyard View, 1 King-Size Bed or 2 Single Beds
- Max. number of persons: x3
- Area: From 44 m² / 474 sq ft
- Most of the accommodation: Corner Room *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
LUXURY ROOM SEA VIEW, 1 King Size Bed, Private Balcony
- Max. number of persons: x3
- Area: From 40 m² / 431 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
LUXURY ROOM PALM VIEW, 1 King Size Bed, Private Balcony
Accessible room
- Max. number of persons: x3
- Area: From 44 m² / 474 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
LUXURY ROOM PALM VIEW TWIN, 2 Single Size Beds, Private Balcony
- Max. number of persons: x3
- Area: From 44 m² / 474 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Coffee/tea making facilities(...)
LUXURY CLUB ROOM SEA VIEW, Club Access, 1 King Size Bed, Private Balcony
- Max. number of persons: x3
- Area: From 44 m² / 474 sq ft
JUNIOR SUITE, 1 King Size Bed, Sofabed, Private Balcony
- Max. number of persons: x4
- Area: From 60 m² / 646 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
JUNIOR SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofabed, Private Balcony
- Max. number of persons: x4
- Area: From 60 m² / 646 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
PRESTIGE SUITE SEA VIEW, Club Access, 1 King Size Bed, Sofa bed, Living Room
- Max. number of persons: x4
- Area: From 85 m² / 915 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
BEACH SUITE, Club Access, 1 King Size Bed, Sofabed, Living Room
- Max. number of persons: x4
- Area: From 85 m² / 915 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
BEACH SUITE, Club Access, 1 King Size Bed, Sofabed, Living Room
- Max. number of persons: x4
- Area: From 85 m² / 915 sq ft
- Most of the accommodation: Balcony *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
OPERA SUITE SEA VIEW, Club Access, 2 King Size Beds, 2 Bedrooms, Living Room
- Max. number of persons: x5
- Area: From 125 m² / 1346 sq ft
- Most of the accommodation: Terrace *
* Subject to availability
- Wireless internet in your room
- High speed internet
- Bathrobe
- Slippers
- Pillow Menu(...)
Our restaurants and bars
MANAVA
Type of cuisine: International
Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.
Find out more and bookLunch
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
PORTERHOUSE STEAKS & GRILLS
Type of cuisine: Gourmet
One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.
Find out more and bookDinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
MOANA - SEAFOOD RESTAURANT
Type of cuisine: Gourmet
This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.
Find out more and bookDinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
THE WORLD EATERY
Type of cuisine: International
When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.
Find out more and bookLunch
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
MAUI BEACH RESTAURANT & BAR
Type of cuisine: International
Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.
Find out more and bookLunch
12:00 - 18:30
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Zoya by Maui
Type of cuisine: Indian
Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.
OLIVIER'S
Non contractual photo
Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.
Lunch
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
REPLAY SPORTS BAR
Non contractual photo
Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.
LAGUNA LOUNGE
Non contractual photo
From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.
PORTER HOUSE BAR
Non contractual photo
A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.
Menu (PDF)Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
GELATI ICE CREAM
Non contractual photo
Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.
Lunch
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Dinner
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Your meetings and events
Our meeting rooms
Number of meeting rooms: 5
Maximum size: 815 m²
Maximum capacity: 750 people
Maximum banquet capacity: 500 people
ALL Rating 4.6/5
8,063 reviews
TripAdvisor Rating 4.5/5
8,992 reviews
Good Stay
Customer review rating 4.5/5
Sharifa Friends - 26/02/2021 Confirmed reviews ALL
Good and collaboration staff. Clean room with nice view.
Customer review rating 4.5/5
Hema Families - 26/02/2021 Confirmed reviews ALL
Excellent, I'll back
Just amazing!
Customer review rating 5.0/5
Tereza Families - 24/02/2021 Confirmed reviews ALL
Perfect staying with a child! All the staff was really kind. Beautiful room, tasty eats we highly recommend this hotel!
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Customer review rating 2.5/5
Carlo Couples - 24/02/2021 Confirmed reviews ALL
Hotel is fair. Food and drinks overpriced. Neep improvement on room cleaneliness especially during these times of pandemic. I did not feel the room was clean and was trace of fingerprints and hair everywhere
Excellent service
Customer review rating 4.5/5
Lola Families - 24/02/2021 Confirmed reviews ALL
Nice beach, spacious rooms, extremely comfortable beds, breakfast excellent, service too...fast wifi... really there is nothing wrong we could point finger at.
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Chilling on the Palm with Sofitel
Customer review rating 4.5/5
Ian S. Couples - 23/02/2021 Confirmed reviews ALL
Very nice hotel, beautiful grounds and ocean vista, Moana seafood restaurant is delicious and everything well organized, loving it here!
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Treated very well
Customer review rating 4.5/5
Deanw Couples - 21/02/2021 Confirmed reviews ALL
Was made to feel very welcome from the moment of arrival. Excellent recognition of Platinum status. Top service in the lounge.
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Beautiful paradise feeling
Customer review rating 5.0/5
M.t. K. Solo - 21/02/2021 Confirmed reviews ALL
I felt so relaxed, being at the resort felt a bit like paradise. Love the beach and the service! Good food and the soft music playing everywhere with the architect at the resort really made the feeling complete,, that you get an perfect experience of inner peace and comfort. The beauty of it all just made me feel like this is the perfect getaway and just what we all need to get that total relaxation!
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
You use far too much single use plastic.
Customer review rating 2.5/5
Olivia O. Business - 21/02/2021 Confirmed reviews ALL
We had a meeting room for a week and hundreds of plastic bottles of water. It’s 2021 in a 5 star hotel. Use glass bottles. Also I ordered an ice coffee at the beach and it came in a stupid single use plastic Starbucks cup, instead of a reusable one, because Starbucks want to advertise. It’s disgusting to see to much plastic. You should also make it mandatory to tell people on check in that you provide a PCR service from 9-2. Only when I asked where I could get one was I told and then it was too late. I had to go to a clinic in Jumeirah
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Great atmosphere
Customer review rating 4.5/5
Khalfan A. Couples - 19/02/2021 Confirmed reviews ALL
welcoming staff, clean, hospitable, nice breakfast
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm ,
Great stay
Customer review rating 4.5/5
Mohamed S. E. Friends - 17/02/2021 Confirmed reviews ALL
Great stay, friendly staff, great facilities
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Excellent short stay for Birthday celebration
Customer review rating 5.0/5
A. H. Families - 16/02/2021 Confirmed reviews ALL
I booked for my family to come for 1 night to this hotel to celebrate my wife's birthday, and everything was amazing, from early check in to room upgrade to decorating the room with Balloons by Kamola from Guest relations, she did an excellent job by decorating the room by herself and a small birthday cake with a nice note. The hotel facilities are great, from kids pool and slide to a big pool and amazing beach. Overall the stay was short and sweet, highly recommended.
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Amazing stay
Customer review rating 4.5/5
Mary Couples - 16/02/2021 Confirmed reviews ALL
Room was clean and nicely decorated. Spacious and well maintained with nice amenities.
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Good stay but food not
Customer review rating 4.0/5
Anonymous Business - 14/02/2021 Confirmed reviews ALL
- The food is not better than others hotel located in Dubai and at a price lower than the Sofitel Hotel. - The variety of food is limited. - The place is beautiful and the rooms is perfect. - The room staff is better than the others Hotels. - Any details has not given from the reception staff at the arrival about differents possibilities offered by the Hotel such as the Lounge, the beach, shopping ect...
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Excellent experience
Customer review rating 5.0/5
Ramy A. Business - 14/02/2021 Confirmed reviews ALL
Great place to stay with best quality service
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Good stsy
Customer review rating 4.5/5
S V. Families - 11/02/2021 Confirmed reviews ALL
Everything OK. Except for the crowded breakfast.
Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Great for kids and teenagers
Customer review rating 3.5/5
Alison D. Families - 09/02/2021 Confirmed reviews ALL
Pleasant, great for kids and teenagers.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Spacious resort
Customer review rating 4.0/5
Thomas Couples - 09/02/2021 Confirmed reviews ALL
After room-change (our requests hadn't been considered/fulfilled) stayed in a sunny sea view room. Resort is spacious, thus very relaxing. Housekeeping understaffed and unable to invest enough time in thorough cleaning of new room. Carpet in the hallway is shabby. The resort is, in general, well maintained, but at a critical point. If improvements are further delayed, the quality of the resort will suffer (e.g. carpet in the hallway needs to be replaced asap).
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Not bad but need for improvements
Customer review rating 2.0/5
Hussain Couples - 07/02/2021 Confirmed reviews ALL
The sofa and the carpet are need to be renewed and at 7:00am they started doing maintenance work wich it was very noisy.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Well located. Good Stay
Customer review rating 3.5/5
John M. Business - 02/02/2021 Confirmed reviews ALL
The hotel is well located. Service is professional. Rooms are a little bit outdated (e.g. no electrical sockets close to the bed) but are comfortable. Nice breakfast. Restaurant next to the swimming pool with relatively basic options. Service in the beach area non existent.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times. Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us. We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel. Please don't hesitate to contact us directly on H6… should you need any assistance making a new reservation. It would be our pleasure to take care of you and make sure that you are having an enjoyable experience. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
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