Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 1,319 reviews

The Palm Jumeirah, East Crescent road, 55558 DUBAI, United Arab Emirates

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

ALLSAFE approved hotel

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Telephone +971 4 455 6677

Fax +971 4 455 6670

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,319 reviews

TripAdvisor Rating  4.5/5  11,880 reviews

Nice hospitality

TripAdvisor rating 5.0/5

akshayk910 Business - TripAdvisor review

the hospitality is superb and the staff is very cooperative House keeping staff Ms May has been very cooperative Would for sure recommend to stay here and enjoy the property as it is one of the finest

Dear Valued Guest, Warm greetings from Sofitel Dubai The Palm! We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure of welcoming you again. Kind Regards, Jyoti Anand Quality Assurance Manager

We will be back

TripAdvisor rating 5.0/5

Matt D TripAdvisor review

Great hotel. It’s our 3rd time and it never fails to disappoint. Perfect room with view over the palm and helpful staff. Thanks to Kawsarc for tending to our room and for the towel dog he kindly left for us! Haha. We will be back

Exceptional waiting staff and good ambiance

TripAdvisor rating 5.0/5

DrDG2022 TripAdvisor review

Diah (our main server for the evening) was very attentive, very warm and friendly. The rest of the waiting were also very attentive, efficient and courteous. The restaurant ambiance was good, and the choice of music was tasteful and appropriate. Food was great. Our prawn cocktail starter was fresh and tasty. Our steaks were also very flavoursome albeit it was somewhat tough which was expected given the cut of meat. Desserts were very good. If there was one thing I was not so pleased about, the front of house lady can be more courteous when welcoming restaurant guests. For the second time (this is our second visit), she simply greeted my husband as if I was completely invisible (‘good evening sir!’) — which if I’m really honest was rather rude and sexist. To add insult, she whisk us to our table by saying ‘this way sir’, as if again I was non-existent. This is not acceptable behaviour and the management should encourage their staff to be respectful of ‘all’ their guests.

Dear Valued Guest, Thanks for sharing your feedback. As we look at each and every feedback for the source of improvement, we concluded that there are some aspects that hampered your stay and we truly apologize for your dissatisfactory experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. Kind Regards, Jyoti Anand Quality Assurance Manager

Thank you krish

TripAdvisor rating 5.0/5

Jag G TripAdvisor review

Had a lovely time at Porterhouse Steakhouse. Krishantha has been an incredible host and server. Tending to our every need and then some. Please ensure you give him more money. He is a champion. Lucky to have met him.

Dear Valued Guest, Warm greetings from Sofitel Dubai The Palm! We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure of welcoming you again. Kind Regards, Jyoti Anand Quality Assurance Manager

Porterhouse

TripAdvisor rating 5.0/5

Fearless24869006402 TripAdvisor review

Perfect attitude.Especially thanks for Krishantha a guy Shri Lanka original.Good food.Good surroundings and stuff.Quite music.The selection from a lot of very specific dishes.International team ready to assist in choosing.

Dear Valued Guest, Warm greetings from Sofitel Dubai The Palm! We would like to thank you for your very kind comment regarding your recent stay at Sofitel Dubai The Palm. Comments like yours make us proud and encourage us to keep delivering excellent services to our guests. We will make sure to share it with the entire team. Awaiting the pleasure of welcoming you again. Kind Regards, Jyoti Anand Quality Assurance Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 668 reviews 8.7/10 Location
  • 1,097 reviews 8.2/10 Room
  • 2,431 reviews 9.2/10 Service
  • 10 reviews 7.9/10 WiFi
  • 896 reviews 8.1/10 Food
  • 585 reviews 8.7/10 Amenities
  • 474 reviews 9/10 Vibe
  • 435 reviews 8.1/10 Pool

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