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Sofitel Dubai The Palm Hotel 5 stars

Customer review rating 4.6/5 8,403 reviews

ALLSAFE approved hotel

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Sofitel Dubai The Palm
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+ 25 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments

  • 6 outdoor swimming pools and private beach

  • Water sports, Eco-golf and rooftop tennis & basketball courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORT Paying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing Paying
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah
East Crescent road
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)44556670

Check-in from 15h00

Check out up to 12h00

  • PALM MONORAIL :  AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 43.9km / 27.28 miles - Shuttle paying

GPS :25.14025, 55.13242

Our accommodation(s)

Our restaurants and bars

MAUI BEACH RESTAURANT & BAR

Type of cuisine: International

Whether dining indoors or at the water's edge, this restaurant and bar brings the ambiance and flavor of the tropics to your table or lounge chair.

MOANA - SEAFOOD RESTAURANT

Type of cuisine: Gourmet

This pagoda-style restaurant, blending indoor and outdoor dining areas, brings out the best of fresh catches with Asian and European culinary techniques.

THE WORLD EATERY

Type of cuisine: International

When everyone in your group wants something different to eat, come to The World Eatery. Here the specialties of the house are favorites from the four corners of the globe - often in generous portions made to share.

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

PORTERHOUSE STEAKS & GRILLS

Type of cuisine: Gourmet

One of the most popular steakhouses on Palm Jumeirah Dubai, Porterhouse imports prime cuts of meat from celebrated producers around the world.

Zoya by Maui

Type of cuisine: Indian

Zoya by Maui serves traditional Indian dishes with a modern twist including vegetarian and vegan options. This restaurant is located by the pool and has both indoor and outdoor al fresco seating.

REPLAY SPORTS BAR

Replay Sports Bar, the newest addition to our enticing dining experiences, features rustic interiors and brick walls as well as seven LED screens broadcasting your favourite games live in action.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LAGUNA LOUNGE

From sunset until the wee hours of the morning, the beachside Laguna Lounge is the place on Palm Jumeirah for hot music, cold cocktails, freshly squeezed juices, delicious shared plates, dancing and a cool party vibe.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

PORTERHOUSE BAR

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

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  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

OLIVIER'S

Olivier's is fully inspired by our Executive Chef, Olivier Chaleil - sharing his culinary expertise in creating an exquisite tailor-made menu.

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  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

GELATI ICE CREAM

Discover traditional and unexpected flavors of premium ice creams - along with other temptations - under the thatched roof of Gelati Ice Cream Bar.

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  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 815

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Dubai The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,403 reviews

TripAdvisor Rating 4.5/5

9,632 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful room, nice location, professional staff

Customer review rating 5.0/5

Mostafa E. Couples - 12/09/2021 Confirmed reviews ALL

- The room is wonderful, the staff are welcoming, the beach is nice, well located hotel. I will visit it again

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Paradise.

Customer review rating 5.0/5

Tony M. Business - 10/09/2021 Confirmed reviews ALL

Amazing service and amazing facilities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

one of the best and nicest Resorts in Palm Jumeirah

TripAdvisor rating 5.0/5

gerhardsabotnig 09/09/2021 TripAdvisor review

this is a resort which offers just anything which is needed. good restaurants and bars, very nice pools, tropical settings, clean and large private beach, top service, large and very comfortable rooms and more. also the Spa was of 5-star quality.

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor following your stay at Sofitel Dubai The Palm. We were extremely happy to read that you had a superb stay with us once again and that you enjoyed every aspect of the experience. Your valuable comments concerning our helpful and passionate staffs were shared with the relevant department and individuals as these serve as an encouragement and a reward for a ‘job well-done’. We certainly look forward to welcoming you back soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great family friendly hotel!

Customer review rating 4.5/5

Mariotti5 Families - 07/09/2021 Confirmed reviews ALL

Staff at The Lounge (Club) was amazing. Kids Club is fabulous, 10/10 rating from our 5 and 8 year old children. Baby friendly too! We visited with a newborn baby! Room comfortable and luxuourious! Loved the pool and cabanas. We will be back for a Staycation!

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Excellent Staycation

Customer review rating 5.0/5

Gaurav A. Families - 06/09/2021 Confirmed reviews ALL

It was my wife's Birthday and Hotel team had given excellent warm welcome with nice Birthday decor and surprise amenities which has made our experience super excited.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Lovely welcoming relaxing week with the family

Customer review rating 4.0/5

W. D. Families - 05/09/2021 Confirmed reviews ALL

Had a lovely time. Great service. Beautiful hotel with lovely amenities.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Your comments about the F&B service and in particular your experience at Porterhouse Restaurant are well noted and shared with utmost importance to the F&B Director for investigation. Feedback formulated by our valued guests are a valuable sources of improvement and we will be so grateful if you could share more details about your guest experience in our hotel. On another note, if you ever plan a visit to Sofitel Dubai The Palm, please let me know so I can do the needful and arrange your future stay on a preferential rate. Looking forward to hearing from you Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

An Ethereal Welcome

Customer review rating 5.0/5

Maria V. C. Families - 04/09/2021 Confirmed reviews ALL

We really had a great time. Every staff member we encountered from the Belldesk to the check in were delightful and eager to help. Fouad from the reception is extremely efficient, pleasant and helpful. They were accommodating and allowed us for a late checkout till 2 pm. Thanks for making my simple birthday celebration a memorable one.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

The best staycay my family and I have been lucky enough to have, in Dubai, so far, hands down!

Customer review rating 5.0/5

Nicole Families - 31/08/2021 Confirmed reviews ALL

From the minute we arrived to the very last, we had the most wonderful customer care and I honestly felt like a new person, I think we all did, after staying two nights, thanks to the incredible suite we stayed in on special offer including the great value half board package, the kids club which the children loved and the amazing spa day I was able to have, thanks to the kids club, as my husband was working during the day :) The premier suite was fantastic for the four of us and had the biggest bath stand-alone bath in the middle of the bathroom with a moveable drinks rest on it, the kids had ever seen! My only regret is that we could not stay longer. We will definitely be back and will recommend this amazing hotel to our friends and family also. Thank you Sofitel The Palm for the best two days and nights! I felt like I could live that suite for a while and was sorry to leave - it was so comfortable and beautifully designed!!! Heaven!!! Thank you

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great family time

Customer review rating 5.0/5

Rania A. Families - 31/08/2021 Confirmed reviews ALL

I promised my niece for a lovely memorable beach experience in Dubai. Sofitel the Palm provided us the great experience. Ms. Vashee in reception was very friendly and professional. All staff were friendly and professional. I’m very happy

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Hotel lobby was hot. Wait time to check in was long. No one available at the door to guide you to the check in desk

Customer review rating 2.5/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

It was good. Requested a late checkout at 3 pm and was denied and in turn I could not enjoy the spa at the hotel. The receptionist told me I could check out at 2pm at the time of check in without requiring a manager authorization. However when I called to ask if my late checkout is confirmed the next day they told me the I need to checkout by 1:30pm.

Wonderful Stay

Customer review rating 5.0/5

Lenka Couples - 29/08/2021 Confirmed reviews ALL

We had an amazing birthday celebration at your hotel. Outstanding staff like Mr. Mirza at Vallet, Receptionist Mrs Visha or guys in the bar with amazing cocktails experience.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.0/5

Z. Families - 29/08/2021 Confirmed reviews ALL

We went on a small family break and to celebrate a birthday ! It was a beautiful experience although breakfast could be improved upon. Highly recommended

Excellent stay

Customer review rating 5.0/5

Arfan Families - 29/08/2021 Confirmed reviews ALL

I can not recommend this hotel enough. The customer service was exceptional from all staff, especially Waqas and Sajjad who couldn’t do enough for us. The suite we stayed in was very nice and spacious with a beautiful view of the sea. Would definitely recommend staying here and hope to come again.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing Stay !

Customer review rating 4.0/5

Stephanie D. Couples - 29/08/2021 Confirmed reviews ALL

I loved the staff , very friendly and cant wait to visit again

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great fun for families

Customer review rating 5.0/5

Nasir Families - 28/08/2021 Confirmed reviews ALL

Very helpful staff. Kids club was great. Lots of pool choices for the kids and was very grateful for the room upgrade being a valued as a loyal customer of the Accor group. Will plan again as kids loved the slides.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 5.0/5

Anonymous Couples - 27/08/2021 Confirmed reviews ALL

It was excellent

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good location, warm welcome, clean, good breakfast

Customer review rating 5.0/5

Saif Families - 27/08/2021 Confirmed reviews ALL

Excellent stay and would come again later.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Disapointed

TripAdvisor rating 2.0/5

Ddaredevil9494 23/08/2021 TripAdvisor review

lack of information on hotel services at arrival Very poor choice of food for children. main restaurant closed, not a word of explanation ( don't blame Covid again because breakfast was served there in good safety conditions). beach under works, nobody told us anything.

Dear Valued Guest, We could see from your comments on TripAdvisor that your recent stay with us was not at all up to expectations. we would very much appreciate it if you could contact us on h6541-qm1@sofitel.com, should you be able to make the time, so that we can understand better your guest experience. We generally are pretty good about learning immediately of guests who we have disappointed, but seemingly not in your case! We hope to hear from when you have time. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Ganz nett aber Getränkepreise zu überteuert

Customer review rating 4.0/5

C. N. Couples - 22/08/2021 Confirmed reviews ALL

The biggest negative point is the much too high price for the drinks - especially for the water. That you have to pay extra for the steak in the restaurant despite half board, I personally find not okay. The hotel does not currently offer a buffet dinner, which I can not understand. The hotel is already quite full in the low season. Why a 5 star hotel does not have a cooled pool is strange. With the temperatures a must. Otherwise, the service and the food as you would expect from Dubai was top! The hotel is also recommended if the drink prices are right and there is again dinner in buffet form.

Lovely experience

Customer review rating 5.0/5

Rakesh D. Families - 17/08/2021 Confirmed reviews ALL

I had a great time with my family at our staycation. Special thanks to Walter at the pool, Vaishali at the breakfast buffet and the entire staff at Zoya by Maui restaurant. Everyone was very warm and welcoming. The food was delicious. We absolutely fell in love with the pool! It was the perfect place to be in the summer heat. The location is simply stunning. Love the greenery and the contrast of that with the ocean blues! Every spot was picture perfect. Room service and hotel staff was much appreciated. Looking forward to being back very soon! Keep up the great work!

Dear Rakesh D., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

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