Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 2,580 reviews

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Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

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Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,580 reviews

TripAdvisor Rating  4.5/5  15,361 reviews

Staying here now - not a true 5 star hotel there are much better hotels but for less money

TripAdvisor rating 3.0/5

kirstylou2208 TripAdvisor review

This is our 1st time in Dubai as a family and we booked the 2 bed apartment. Over all I would say the rooms are quite dated and abit grubby. Definitely not the 5 star standard I would expect from Dubai. It didn’t get off to the best start when I emailed months in advance to ask if we could (if possible) check in a little earlier as we had a night flight and the children would be tired. ( all other hotels we have had the room available on arrival when we have flown through the night) The room was not available as the hotel is apparently full (this was not the case as I could have booked a room when I looked the night before) Once we got to the room at 3pm it looked quite dated a grubby. The sinks were moldy and there was a lot of dust (not what I would expect from a 5 star hotel) The room has also not been serviced a few times and we have had to get towels from the pool to have clean towels to have a shower. The attention to detail isn’t there. We have 4 people in the apartment but only 2 dressing gowns. Not enough cups and glasses for 4 people so 2 have to finish their drink before the other 2 can have a drink. The safe was not working when we checked in, surely this should have been checked before we got to the room. Overall I don’t think this is 5 star, we have stayed at the madinat and the anantara and the service is out of this world. We paid a lot of money for the week and I wish I’d have booked elsewhere so the kids could experience the true 5 star of Dubai. We Will not be booking here again

An extremely family friendly hotel

TripAdvisor rating 4.0/5

heatherhL9975NN Families - TripAdvisor review

This hotel is pleasant to look at with friendly staff and excellent restaurants (aside from the buffet). Sanji in Porterhouse was extremely polite and attentive throughout both of our meals, as were all of the staff throughout the hotel during our stay. The hotel pools were all dominated by families with young children. There are no adult only pools on offer. Inflatables are not allowed in any of the pools unless you pay £60 for a cabana and private pool where you can float freely within a 2x3 metre space. Evenings are very quiet within the hotel with only 2 bars, both with very little to offer. Overall a nice hotel- clean rooms, decent food and most of the amenities you look for.

BEST SERVICE! Incredible

TripAdvisor rating 5.0/5

MayaKamal89 Solo travel - TripAdvisor review

The best and kind people. Incredible staff. Lovely team. I was so welcomed and so at home. Food was incredible. Twazin was such an incredible waitress. I don’t like steak but she helped me choose the beat one for me. It was the my favorite meal for the trip. Restaurant called porter and house. Just wow !drool. This place is absolutely lovely

Overall very good. Shishir was very kind.

TripAdvisor rating 5.0/5

Bruno T TripAdvisor review

The beds were comfy, air conditioning was very efficient, the staff are friendly and professional and were very helpful. Shishir from housekeeper was very professional and friendly and made our stay better. The food was good. The room was cleaned well

Great food

TripAdvisor rating 5.0/5

LaurensJanBlank Families - TripAdvisor review

Great food and we got served by Milan. A clean and dime lighted place with a pleasant atmosphere. 5⭐️. In the main restaurant our server was Han. The most friendly waiter we have had in a while, al the best Han!

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Other web-users rate our hotel

  • 1,326 reviews 8.8/10 Location
  • 2,292 reviews 8.3/10 Room
  • 5,533 reviews 9.4/10 Service
  • 22 reviews 7.6/10 WiFi
  • 2,157 reviews 8.6/10 Food
  • 1,045 reviews 8.9/10 Amenities
  • 977 reviews 9.1/10 Vibe
  • 737 reviews 8/10 Cleanliness

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