ibis Phuket Patong 3 stars

Customer review rating (ALL Rating) 4.5/5 212 reviews

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10 Chalermphrakiat Road, Kathu District, Patong, 83150 PHUKET, Thailand

Description

ALLSAFE approved hotel

Hotel extras

  • "Patong nightlife is nearby, but not too close to be noisy

  • "Refurbished Superior Rooms & relaxing lobby atmosphere

  • "Easily reached by local transport

  • "The perfect base to explore the island's highlights

  • "Walk to Patong beach & Jung Ceylon lifestyle mall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Phuket Patong

10 Chalermphrakiat Road, Kathu District, Patong
83150 PHUKET
Thailand

GPS:7.902177, 98.299751

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

TASTE RESTAURANT

All-you-can-eat breakfast buffet There's nothing like a hearty balanced breakfast to start the day. Enjoy the ibis all you can eat buffet breakfast: hot dishes (eggs, ham, pancakes ...) or healthy food as well as pastries, coffee,tea and local specialties

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  212 reviews

TripAdvisor Rating  3.5/5  1,901 reviews

Nice Budget Hotel in a Quiet Area.

TripAdvisor rating 4.0/5

J1406GZscottk TripAdvisor review

Nice location with dining onsite and a pool. Lobby bar which has games for people to enjoy. Rooms are on the smaller side but for the price, they are perfect. Doors open to a balcony to enjoy your morning coffee or evening beverage. Lobby has a tourist info desk that can handle all your booking needs. This was my 2nd time there and will be staying there again. The staff were very friendly and it was nice to recognize many of them from my last stay.

Refreshing Escape

Customer review rating 4.5/5

Arpit G. Friends - Confirmed reviews ALL

Fantastic hotel with a prime location, offering easy access to nearby attractions. The highlight was undoubtedly the inviting pool, providing a refreshing escape. The skilled masseur elevated the experience with a relaxing session. Additionally, the breakfast buffet was a delightful culinary journey, making my stay truly memorable. Highly recommend this hotel for a perfect blend of convenience and indulgence.

Dear Arpit G., We are truly grateful for your delightful feedback highlighting your experience at the ibis Phuket Patong. Your positive comments about our prime location and the efforts of our team, especially at the front desk, to ensure your comfort and satisfaction are extremely heartwarming. We are glad that you felt well attended to throughout your stay and valued your recognition of our attentiveness. We are also very thankful for your recommendations, and needless to say, we would be thrilled to welcome you back soon! Sincerely, Farouk Zourdani

Overall stay was very good and worth the price

TripAdvisor rating 5.0/5

Berntrevor TripAdvisor review

Good experience, cooperative staff. Clean and good room. Worth the price. Best part is the hotel is close to the beach and Good positive environment. Miss SITA the receptionist did a good job and cooperative.

Dear Berntrevor, Thank you kindly for sharing your delightful experience at the ibis Phuket Patong. I am elated that Ms. SITA lived up to expectations, ensuring your comfort every step of the way. Her truly embodies the essence of our hospitality and will be thrilled to hear your praise. Our location, coupled with our sterling array of services and facilities, aims to enhance the entirety of our guests’ stays. I am glad that you enjoyed these, specifically the proximity to the island's most popular beach, Patong, from a 5 minute walking distance. Your review has left our team feeling motivated, and we would be honoured to welcome you again in the future. Sincerely, Farouk Zourdani

Definitely would NOT stay here or recommend

TripAdvisor rating 1.0/5

Mel B Families - TripAdvisor review

My family and I arrived at around 9am after having a long flight and no sleep and no food for 24hrs. On arrival the staff were rude. We told them our predicament and that it was hard for my 11yo. They pretty much said bad luck you can’t check in until 2pm. No other options were given. We were made to pay a 1500 bond by cash. If we paid my card we were told it would take up to a month to get our money back. We booked for 4 people. But once we were at the hotel it changed to 3 so we had to pay for the extra person plus extra breakfast each day, despite there being 4 beds in the room. We weren’t shown around the hotel, we weren’t offered any services. We later found out there was a bar that we could have got food at. We went for a walk and when we returned we asked if the room was ready she said no. We then sat in the heat of the lobby for hours without any interaction or interest from staff. No empathy for my child. 2pm we again went to ask about our room we again were told that it would be another 45min. We told the lady that this was terrible service so the manager came out. She apologised and gave the “extra” person free breakfast. The room (family room) is very small. The shower in very tiny. The pool is quite small considering the amount of rooms they have. Breakfast; is very limited. Only 2 fruits (despite being a country that has an abundance of amazing fruit) only two cereals, I asked if there was corn flakes available and the lady said no, it’s tomorrow. I asked politely if I could please have some she was very rude and when she brought them out and said Thankyou and she ignored me. Only 1 choice of yoghurts. No rolls, no options for kids. The breakfast room is really hot. We still have two days left here and really regret staying here. Not the best way to end our family holiday. We really have read the reviews because they were all true. Very disappointing considering the brand name and chain of hotels.

Dear Mel B, I was very sad when I read your review. I had lengthy conversations with all team members concerned, who took your review very much to heart. We are in the service industry and it is our utmost goal to please and serve our clients, and when we fail, it is very painful to hear. However, I truly believe we would have deserved a more factual and constructive review. This is very atypical feedback for us to receive and there may have been some misunderstandings but some of the points you are stating are simply not correct. We did for example no other options were given upon arrival, and our receptionist did not offered and explained any hotel services. Firstly and as stated in all bookable channels, our family room can accommodate 2 adults and 2 children under the age of 12. However, our Front office Manager has personally met with you to explain about the situation. Concerning the breakfast, we consider the offer versus the value is quite a great deal. We have also taken good note of your remark regarding deposit, It is our policy to pre-authorize in either cash or credit card for 500 Thai baht per night and per room . This is not a charge but merely a hold. This deposit is refunded to back to you at check-out. This is common practice with most of the hotels in the area. As you may have seen on our TripAdvisor and other pages, generally our clients leave very happy and the fact that you could not experience the same is of great concern to me and the team. With kind regards, Farouk Zourdani General Manager

Never go here

TripAdvisor rating 1.0/5

fenil1989 TripAdvisor review

STRICTLY NOT ADVISED for families or vegetarians. Cheap location, lots of garbage bags kept opp to the hotel, no bell boy service for luggage, hardly any veg food options in breakfast, no complimentary water bottles in the rooms.

Dear fenil1989, Thank you for taking the time to review the hotel after your recent stay. we are sorry that we did not meet your expectation during your visit. We regrettably do not provide bellboy service as it is not part of our service offerings, and we apologize if this impacted your stay with us. We are also sorry that your expectation of our breakfast was not the same as you mentioned. However, the offer versus the value is quite a great deal. As for the water, I can assure you that we provide daily complementary water. We hope that we will have the opportunity to serve you better in the future. Sincerely, Farouk Zourdani

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Other web-users rate our hotel

  • 755 reviews 9.6/10 Location
  • 905 reviews 6/10 Room
  • 1,537 reviews 9.3/10 Service
  • 43 reviews 6.4/10 WiFi
  • 604 reviews 8.5/10 Breakfast
  • 470 reviews 3.1/10 Comfort
  • 380 reviews 7.6/10 Cleanliness
  • 321 reviews 8.6/10 Food

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